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Sr. Business Analyst Resume

San Francisco, CA


  • Over 8+ years of experience in Requirements Analysis, Requirements Management, Use Case modeling using UML, Business Process Modeling, Data Analysis, Asset Management, Change Management, Project Management.
  • Excellent in understanding client requirements, summarizing client needs, and translating into Functional and Technical options for solutions that meet end user business needs.
  • Broad experience with SDLC requirement gathering and Software deployment using Agile Scrum and Waterfall Process.
  • Experience in Use Case Methodology, creating UML diagrams like Use Case diagram, Business Workflow Diagram and Activity Diagram using MS Visio.
  • Generated Requirements Traceability Matrix (RTM) to ensure that all the requirements are covered by the test cases.
  • Designed the Business Flow Diagram, Mockup Screens, and rapid prototypes to drive stakeholder and user consensus.
  • Proficient in creating Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Cases and User Stories.
  • Experience in writing and maintaining the Requirement Definition Document that included Business Requirements (BRD) and Functional Requirements (FRD), Use cases and UML Diagrams


Methodologies: Agile (SCRUM), Waterfall, Hybrid

Project Management Tools: MS Share point, MS Project, Skype for Business, MS Office, OneNote

Business Modeling Tools: Confluence, TFS, JIRA, DocuShare, Clarity, Azure

Databases: SQL Server, MS Access

Design Tools: MS - Visio, Gliffy, IRise


Confidential - San Francisco, CA

Sr. Business Analyst


  • Designed & developed Use Case Models, Activity Diagrams, Sequence Diagrams and Data Flow Diagrams (DFD) using MS Visio
  • Worked with internal, external stakeholders, and developers to replace manual processes with automated within individual hotels
  • Performed analysis of business and user needs, constructed requirements documentation, translated requirements into proper system requirement specifications, and reviewed requirements and specifications with internal and external stakeholders to verify that the Confidential application was updated for enhanced user features.
  • Created Minimum Viable Products that were demoed to the stakeholders for the Sprint Review
  • Held frequent meetings with UI/UX team to plan and prioritize redesigning of app interface
  • Met with SMEs to better understand view/create customer profiles, track customer claims, and automate final notice as well as get a breakdown of customer dispute history
  • Worked closely with the product owner to define requirements, prioritize issues, and address any issues

Confidential - Chicago, IL

Business Systems Analyst


  • Worked with implementation and development leads to translate and map User Stories to technical requirements/specifications
  • Served as a liaison between developers and management/users, instrumental in resolving conflicts between the technical team and stakeholders
  • Facilitated various Scrum ceremonies, such as daily Scrum meetings, sprint planning meetings, spring review meetings, and product backlog refinement sessions
  • Created dozens of test scenarios for integration testing for business processes and obtained sign-off after successful completion of testing
  • Worked on implementation of Oracle ERP system to automate clearing house payments
  • Worked closely with QA team to specify acceptance criteria and User Stories to help write Test Cases/ Scenarios

Confidential - Grand Rapids, MI

Business Analyst


  • Extracted Business Requirements from internal and external stakeholders to ensure proper implementation and needs of development for a new provider portal
  • Worked with stakeholders and developers to implement and streamline EDI platform through the means of Stakeholder Matrix, Business Requirement Docs (BRD), Functional Requirement Docs (FRD), JAD Sessions
  • Worked with Health Information Exchange Team (HIE) to ensure that ANSI standards were met as well as ensuring HIPAA regulations were followed.
  • Clarified issues relating to scope and business requirements for the project team (including technical implementation team, project management, and client management)
  • Implemented redesigned HMO, PPO plan coverings into existing offers after ensuring standards were met by the stakeholders

Confidential - Lakeland, FL

Business Analyst


  • Assisted in facilitating JAD Sessions throughout the SDLC process to document product’s vision and resolve open issues and conflicts
  • Conducted user interviews at both in-house and client locations, gathering and analyzing requirements to capture requirements
  • Managed an initiative to increase efficiencies in the company’s warehouse, including analysis of high velocity products in order to position inventory ideally and provide staff with appropriately sized shipping cartons
  • Prototyped new procedures and trained new users on software enhancements

Confidential - Deerfield Beach, FL

Jr. Business Analyst


  • Created high level artifacts to demo off to the stakeholders to show how the to-be state would function
  • Oversaw the day-to-day activities of the onshore and offshore team including but not limited to assignments, scheduling, performance evaluation
  • Assisted QA testing activities, documenting complex use case scenarios, creating test data and partnering with the QA teams in test execution
  • Participated in all SCRUM ceremonies and assisted in leading ceremonies once senior team members were unavailable
  • Worked closely with business to create detailed use case on the ability for end-users (Toyota Sales)

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