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Business Analyst Resume

Atlanta, GA


  • Having 8 years of experience in Business Analysis, Operations Management and Project Management with extensive experience in Software Development Life Cycle methodologies (Agile/Scrum, Waterfall).
  • Experienced in Requirement Gathering, Elicitation, and Analysis, RFP Development, Change Management, Effort Estimation, Functional Testing, Coordinating Quality Assurance and Client Engagement/Relationship Management.
  • Experienced in documenting requirement using Unified Modeling Language (Use Case and Activity Diagrams). Also building business Process Flow, Context Diagrams, Sequence Diagram, Activity Diagrams, Class Diagrams using rational tools and Microsoft Visio.
  • Worked on Various EDI formats such as ANSI X12 (810, 850, 855, 997), UNEDIFACT.
  • Worked on various protocols like HTTP/ HTTPS/ SFTP Trading Partners.
  • Worked with VAN providers like OpenText, Sterling.
  • Prepared mapping documents for B2B integrations.
  • Ability to build appropriate rapport and collaborate with peers, and/or managers.
  • Analyzed and documented Business requirements and detail design of the software for full understanding of the Business.
  • Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data - driven solutions.
  • Prepared Process Flows and Diagrams for the Manual to Automated conversion project.
  • Organized meetings and participated in JAD sessions to ensure legal and compliance deadlines are met.
  • Facilitated communications with all stakeholders and senior management.
  • Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate Business processes, systems, and solution requirements.
  • Participated in maintaining updates to the RS Procedure Manual, including adding revisions as related to relevant procedure flashes; process improvements to the script; call monitoring calibration process; and agent refresher programs.
  • Assisting the project manager in creating the Business case, project plan and data flow analysis.
  • Actively involved in updating internal processes (submit claims, check eligibility), updating data collection and data reporting.
  • Worked with client to gather Business /Technical Requirements, Approval of CR (Change request), Design and Implementations.
  • Highly skilled in various MS Office tools including MS Visio and MS Project.
  • Expertise and experience in supply chain management, Warehousing, transportation, or distribution.
  • Collaborated with project stakeholders throughout all SDLC phases to ensure timely delivery of Specified business solutions. Wrote Business Documents (BRD).
  • In-depth analysis of system functions and operational procedures for compliance with CMS Certification requirements
  • Worked with SharePoint for storing project documentation.
  • Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
  • Analyzed and translated requirements into system specifications utilizing UML and RUP methodology.
  • Worked on Gathering and understanding client system requirements for CRM software selections.
  • Helped in resolving problems and questions from end users during training and go-live.
  • Attending several process improvement meetings to improve end user satisfaction and efficiency.
  • Technical experience in Interfaces, Screen mockups, Data conversion and Data mapping.
  • Experience in conducting GAP analysis, SWOT analysis, Impact analysis, Cost benefit analysis, Risk analysis.


Requirements Management: JIRA, HP ALM, CA Agile (Rally), RTC

Methodologies: Safe Agile, Agile-Scrum, Waterfall.

Browsers: Internet Explorer, Chrome, Mozilla

Database: MS Access, MS SQL, SQL Server.

MS Office Tools: Word, Excel, PowerPoint, Project, SharePoint.

Testing Tools: HP ALM, JIRA.

Business Modeling tools: Visio.

Operating Systems: Windows, MAC, Android


Confidential, Atlanta, GA

Business Analyst


  • Identify user’s requirements and needs with guidance and demonstrate a basic understanding of the importance of maintaining and updating Databases.
  • Creation of Business Requirement Documents, Project Plans, supporting Project Documentation.
  • Conducting meetings and presentations to share ideas and findings.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Effectively communicate plans to cross-functional Scrum team members and management.
  • Performing User Acceptance Testing and ensuring the Application is working as it is supposed to on a day-to-day basis.
  • Creation of new bugs/ tickets on JIRS, TFS.
  • Coalescing the requirements, user stories, resources, UX/UI, and goals into the business design document
  • Maintaining product documentation including use cases with detailed configuration and design specification
  • Generating Reports through SQL Queries and preparing bug reports daily.
  • Creating Mockup and wireframes to convey functionality to stakeholders and development and Product Teams.
  • Performing Data Validation and analysis via the different Source Systems & Clearance Tools (BOSS, BDM, FGV, and UCDX).
  • Develops stored procedures, views, custom tables, and defined business rules for reporting and analytic solutions. Develop a combination of simple to complex SQL queries to fulfill stakeholder’s requests.

Environment: Agile processes and digital application development, Experience with Azure DevOps, Experience creating process work flow diagrams, Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook, Visio), Proficiency in business intelligence tools such as SQL, Excel Power Query and Power BI.

Confidential, Minneapolis

Business Analyst


  • Document technical architecture and process flows for Delta’s Crew Services Platform.
  • Expert in writing Requirement Document, Functional Specification Document, Solution Design Document, User Stories, Use Cases, Process Flows, User Manuals and User Guide documents.
  • Proficient in Defect management Tools such as Quality center QA Dashboard reports.
  • Involved in various kinds performance metrics report preparation and presentation of report to senior management describing the project status, issues, risks and mitigation plans as part of Project Management Office (PMO) experience.
  • Worked on Various EDI formats such as ANSI X12 (810, 850, 855, 997), UNEDIFACT.
  • Experience in managing cross functional teams from multiple vendors.
  • Excellent communicator and mediator between senior stakeholders, marketing, technical and creative specialists: ability to discuss technical details with non-technical internal and external stakeholders to ensure projects are understood.
  • Experienced in developing Use Case Models, Activity Diagrams, Sequence Diagrams Process flow diagram, and Data Flow Diagrams (DFD).
  • Interacted with the Users, Developer, Project Manager, and SME's to get a better understanding of the business processes.
  • Practicing safety conscious behaviors in all operational processes and procedures.
  • Provided the report on project status, issues, and risks to Solution owner on weekly basis.
  • Assisted Project manager on Project planning, Prioritizing the task, Resource Planning and maintenance of project plan.
  • Diligently involved with Quality Assurance team in outlining the System Integration test scenarios.
  • Collaborated with testing team to execute their testing on HP ALM (Quality Center).
  • Work with the Customers as part of Project Management, including Incident Management, PMO Activities.
  • Expert in all phases of Defect Management, including documenting, analyzing, tracking defects and quality assurance.
  • Expert in organizing and managing all phases of the application testing process using Quality Center, Jira and Rallydev.
  • Strong understanding of test plans, test cases and test scripts and defects tracking/reporting.
  • Conducted User Acceptance Testing (UAT).

Environment: Rational Requisite Pro, Rational Clear Quest, Clear Case, Rational Team Concert, HP Quality Center, MS Visio, MS Word, MS Excel, PowerPoint, MS Project, MS Access.

Confidential, FL

Business Analyst


  • Led specialized project team to develop and analyze contingent solutions and provide value-based engineering solutions and recommendations.
  • Formulating Test Distribution of test effort, supervising the progress and evaluating team members with the Project Team and Configuration Management Team for build release. Also, responsible for weekly status update reports.
  • Successfully execute the project to agreed schedule, budget and scope.
  • Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management.
  • Preparing and facilitating training sessions which explain RP processes, data, attributes, and reports; and general Brio query knowledge for the purposes of analysis, report development, and training.
  • Create Business Requirements Documents, Functional and Software Requirements Specification Documents. Performed Requirements Elicitation through Use Cases, one to one meeting, Affinity Exercises.
  • Gathered and documented Use Cases, Business rules, created and maintained Requirements/Test Traceability Matrices.
  • Independently research problem reports and resolve issues or provide suggested solutions and key analysis findings to software engineering.
  • Technical experience in Interfaces, Screen mockups, Data conversion and Data mapping.
  • Worked with Vendor Interface Program to load data from legacy system in to temporary table on Excel to validate the data.
  • Coordinated with the business areas on business process enhancements.
  • Conducted usability tests, created user flows and wireframes, researched and documented usability standards.
  • Participated in the Change Management Control process for the projects by facilitating group meetings and/or one-on-one interviews/meetings with work stream owners to discuss change request impact on timelines and scope.
  • SAP Time Evaluation solution project by enhancing work schedules, fixed breaks & overtime calculations, quota generations, holiday’s calendars and personnel calculations schemas and rules.

Environment: SAS, MS Project, JAVA, MS Visio, MS Excel, MS PowerPoint, CRM Dynamics, MS Word, MS Access, EPIC, FACETS, and Rational Requisite Pro.

Confidential, FL

Junior Technical Analyst


  • Responsible for maintaining the multiple Employee information interfaces with different third party.
  • Co-ordinated System Testing by assigning testers to the requirements and tracking the progress and defects.
  • Define and maintain security role authorizations and profiles. Make sure that the current and future
  • Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager.
  • Expert in all phases of Defect Management, including documenting, analyzing, tracking defects and quality assurance.
  • Assists in the facilitation of team and client meetings.
  • Excellent interpersonal skills with technical and non-technical areas to gain consensus.
  • Ability to understand risks, business issues and develop mitigation strategies. Strategic thinking to develop long term solution and can adapt quickly to the issue and work with various teams towards driving a cohesive solution.
  • Ability to understand risks, business issues and develop mitigation strategies. Strategic thinking to develop long term solution and can adapt quickly to the issue and work with various teams towards driving a cohesive solution.
  • Conducted meetings with Business and with Development and testing about the req's.
  • Documented Project scope, high level requirements and process flows.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Participated in product release and deployment to end-users after successful development and testing of the product. Also participated in training the end-users and creating training documents.

Environment: SQL, FACETS, IBM Cognos, MS Office, DB2, SharePoint, MS Visio, UML, Rational Rose, Jira, Windows XP.


Production System Analyst


  • Gathering of Business Requirements. Interaction with Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes and Analyzed and Optimized the process (Requirements Elicitation).
  • Conducting Business Requirements, Functional and Technical meetings with the business groups.
  • Preparation of Business Requirement Documents (BRD) including GAP Analysis with client requirements and existing new business system.
  • Conducted JAD sessions and captured business specification requirements.
  • Designed class diagrams use case modeling, activity diagram, sequence diagram, and deployment diagram.
  • Maintained the Requirements Traceability Matrix (RTM) for the project.
  • Worked closely with Development team to define user stories to be implemented in each sprint.
  • Involved with assisting PM in Project Management Activities such as: Documenting Issue/Risk log and Meeting minutes, Planning and listing meeting Agendas, Conducting status meetings, etc.
  • Managed Scope and change throughout the SDLC process of the product.
  • Worked with Application Developers for build support and worked with QAs in creating Test cases and providing support during Unit Testing, System Testing, Regression / End to End Testing, and as a point of contact for defects raised.
  • Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
  • Analyzed and Documented business Requirement Document (Confidential), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies
  • Create technical design documentation for the data models, data flow control process, metadata management.

Environment: BRD, GAP, JAD, RTM, SQL, Unit Testing, System Testing.

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