SUMMARY

• Over 7+ years of professional experience as a Business Analyst in Telecommunications domain.
• Highly proficient in working with users and stakeholders to gather requirements, analyze them and subsequently use design tools to model the requirements.
• Comprehensive noledge and working experience in Agile Software Development Cycle.
• Solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Analysis, design documentation.
• Collecting, understanding, and transmitting the business requirements for the project and translating these into functional specifications along with customization oftelecomsoftware products.
• Skilled in the areas of writing Business Requirements Document (BRD), Functional Requirements Document (FRD), Functional Specifications Document (FSD) and System Requirement Specifications (SRS), design and development of use case scenarios and creating UI Mock up's using MS Visio.
• Strong noledge in project planning sessions which involved release planning, staff augmentation, and implementation timelines.
• Extensive work experience in analysis and driving the execution of Telecom Usage mediation, Rating, Billing and Product Catalogue projects.
• Facilitated requirements gathering through research, formal - informal sessions and JAD sessions with SMEs and end users, Gap analysis, data analysis business process improvement and systems integration.
• Having multiple domain noledge-Virtual Reality App Testing,Mobile & Web ApplicationTesting,IoT-Internet of Things,Telecom(OSS/BSS).
• Expert noledge in generating - Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Data Flow Diagrams, Class Diagrams and State Chart Diagrams.
• Good understanding of IP networks and Voice Over IP (VOIP) as well. Strong experience in Telecom BSS/OSS customization.
• Strong noledge in Installing and configuring Maximo Anywhere mobile solution (7.6.x) server (MobileFirst) and all related components.
• Expertise in Microsoft Office Suite including - Word, PowerPoint, Excel, Access, Visio.
• Worked on enterprise Confidential strategy for data integration, mobile first approach in designing the dashboards, worked with the Elicitation techniques used for gathering the requirements which are interviewing, document analysis, introspection from the client and SME’s.
• Experienced in performing Gap analysis by identifying existing technologies, documenting the enhancements to meetthe end-state requirements
• Extensive noledge of Microsoft Excel and Microsoft Visio for data analysis and data manipulation.
• Worked in all phases of software development lifecycle (SDLC) including requirements gathering, designing, development, testing and maintenance using Agile and Waterfall Model.
• Highly proficient in using T-SQL for developing complex Stored Procedures, Tables, Views, Indexes, Triggers, User Defined Functions, SQL Joins and performance-based query writing.
• Performed significant data analysis and report development using BI tools like SSRS and Tableau software.
• Good experience in ETL using SQL Server Integration Services (SSIS).
• Experience in interacting with QA / Dev teams in fixing errors, development of Test Plans & Test Cases and conducting User Acceptance Testing (UAT).
• Strong experience in UAT/ SIT (System Integration testing) plans and test cases based on the Business/System Requirements.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Conducted JAD sessions to brainstorm requirements from business users to initiate systems development process.
• Produced detailed functional and non-functional business and system requirement documentation to be used in the development process.
• Assist in the development of interdepartmental processes and standards for ManagedWi-Fi Surveys, Programming, & Installations.
• Conducted GAP Analysis after analyzing AS- ISbusiness process and the TO-BE business process.
• WroteBRD,FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects.
• Prepared & presented weekly and monthly business operations review before the senior leadership team. Created user defined functions and parameterized the test for data driven testing using excel, xml and database.
• Prepared user stories and detailed sprint backlog in accordance to the Agile SDLC Methodology.
• Assisted in designing mobile first wireframes to validate product market fit and workflow of the user experience.
• Increased the productivity of our customers by creating an efficient UI for the mobile application
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Working out Network augmentation plan/reliability plan implementation.
• Serves as the conduit between the customer community internal and external customers and the telecom development team through which requirements flow.
• Document and maintain functional specifications, use cases, reports, screen prototypes, test plans and test cases
• Created user guides, reference manuals and training materials as needed for offshore resource.
• Hands on Experience on Pivot tables, Graphs in MS Excel.
• Oversaw end-to-end OSS/ BSS solution architecture including: Real-time and off line Billing, Ordering, Provisioning, Porting, Payments, Customer care, Point of sale, Web self-care and network real-time access: IN and Diameter protocols.
• Worked with business partners to identify, develop and document requirements for IT.
• Currently working on Virtual Reality based Application testing on various platforms like Oculus, Daydream and WinMR (Windows Reality Mixed) devices.
• Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
• Worked with virtual team and proficient in virtual project management tool for e.g., MS Project.
• Involved in Rectifying and augmenting technical specifications for the solution.
• Generated various financial, usage, data, analysis reports to track telecom/wireless/IT spend, cost, budget by cost center, business units to meet stakeholders' requirements
• Identifying, recommending and supporting the implementation of various programs for the improvement of call center and telecom processes
• Determining financial objectives. Designing & implementing system, policies & procedures to facilitate internal financial control.
• Reconciliation with team to clearance of vendor Payable at end of month and filling payment status inquiries with vendors/ agencies
• Coordinating with project teams for completely information of billing hours, capacity to generate Efficiency, Deployments and utilization.
• Assisted QA team with Test Plans, executing Test Cases and facilitated defect triaging.
• Involved in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).

Confidential -Denver, CO

Business Analyst

Responsibilities:

• All phases of the Project Development from Project Kickoffs, requirements gathering (Functional and Database), Testing (System and UAT) for new projects and existing projects.
• Worked with external teams from legacy time Warner and legacy charter in understanding the database model and data flow.
• Managed IT/Telecomstart-up of Confidential first regional call center. Much of the technology used was the prototype for Charter's regional call centers introduced nationwide.
• Analyze Legacy Charter, Legacy Time WarnerCableand Legacy Bright House Network IVR Applications and their Backend Integrations and consolidate them into Single IVR for enhanced and efficient Customer experience.
• Successfully managed the migration planning stages, including creating artifacts for requirements elicitation and managing the coordination of key stakeholders’ engagement within a highly matrixes environment. (VoIP, Video, Core, Data Center,WiFi)
• Conduct JAD sessions to finalize the Billing system design, re-architect and streamline existing design changes impacting other BSS projects for Middleware services, Ensemble Billing, XIUS Prepaid and Retail systems.
• Closely working with Team members and leading them in Sprint Planning and efficiently breaking the epics to sprint level user story and assigning to developers based on skill set.
• Gathered, documented, and communicated business requirements into systems design documentation using Business-Modeling concepts
• Worked on Data mapping, logical data modeling and created class diagrams and ER diagram using SQL queries
• Involved in developing a single page, mobile-first, cross-device/cross-browser web application for real-time location sharing utilizingAngularJS, JavaScript API.
• Translated the user business requirements into functional requirements for OSS/BSS development.
• Participated in project planning sessions which involved release planning, staff augmentation, and implementation timelines.
• Generating complex SQL stories based on the requirement and assisting the developers in generating SSRS reports
• Created the Build Turn over document or report on every build. Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Worked with ecomp portal in Charter with life cycle management of VNFs (virtual firewall and virtual DNS)
• Validating The data and Finding for Any DATA Mismatch Before sending to user, sharing noledge with user regarding reporting data
• Worked on Agile tools like JIRA, KANBAN Boards and making sure the user stories move
• Created UML diagrams- Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio. Story Creating, detailing business requirement according to customers, and using Agile/Scrum mythology
• Prioritized deliverables, identified gaps, tracked defects, defined software requirements, created artifacts for testing and development
• Analyzed, maintained and updated FAQ noledge base in SharePoint for better data accuracy and better timely data availability
• Supported development of UAT cycle test scripts, Review User Acceptance Test Plan (UATP) and attend walkthrough.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Gathered and documented requirements in multiple process areas and disciplines including business process, controls, and analytics and reporting.
• Ensure communication and collaboration with stakeholders for system outages/deployments
• Involved in enhancing and supporting custom client requests
• Involved in complete Software Development Life Cycle (SDLC) - requirements gathering, conceptual design, analysis, high- and low-level detailed design, development, system testing.
• Used MS Visio to map processes (clarify roles/procedures) and build process models (improve rules and procedures).
• Documented and delivered Functional Specification Document to the project team.
• Coordinated with developers: Conducted JAD with SMEs, Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, and defect tracking sessions
• Performed Gap analysis (As-Is & To-Be) between the legacy systems and the proposed systems and created Business Process Models (BPM).
• Prepared use cases defining the user entitlement process and new interfaces.
• Well-versed in documentation of Business Requirements Documentation (BRD), Functional Specifications Documentation (FSD), Current-State and Future-State Process Models, Performance Indicators.
• Identify, direct, monitor and report on quality product delivery performance efforts including resolution plans and prioritization.
• Created a Requirements Traceability Matrix (RTM) kept a track of product backlog, sprint backlog, and time estimates using agile tools like Jira.
• Developed business context diagrams (flow charts) in an effort to identify and analyze process flows in the system.
• Coordinate in-house BI integration teams and vendor development teams on daily basis, speed up application modeling, construction and delivery sprints.
• Define and assign time-boxed bi-weekly sprints to self-organizing business teams and in-house development teams with off-site vendor development teams, and monitor progress on weekly basis.
• Participated in the development of telecommunications strategy, including technology standardization, unified communications solutions, and services lifecycle management.
• Created a detailed requirements document, test plan and procedures for application testing.
• Created Drill Through Reports and also Reports dat involved Master Detail Relationships
• Involved in modifying the existing Reports based upon the change requested by the user
• Collaborated with DBAs to perform data mapping and executed simple and complex SQL queries to verify the mapped data

Confidential -Philadelphia, PA

Business Analyst

Responsibilities:

• Create Requirements Traceability Matrix from Discovery to deployment phase and track change requests dat arise in middle of SDLC.
• Gathered requirements for call routing, call treatment, reporting, IVR, WFM and operational management.
• Assisted in developing Client Specific Call Center documentation and create call center technology roadmap as part of overall IT strategic plan.
• Involved in facilitating workshops and meetings to define/validate contact center business capabilities, business processes, business requirements and solution design with business and IT stakeholders / users
• Involved in gathering Business Level Requirements and reviewed manual testing methods
• Involved in working with XML feeds from multiple sources systems and loaded the same into Enterprise data warehouse.
• Actively participated in creating AS-ISprocess workflow and TO-BE process workflow in MS Visio and conducted GAP analysis for projects.
• Involved in managing IVR system flows in MS Visio based on business requirements and reviewed approach with internal team and sponsors to ensure business expectations and commitments were met
• Involved in Interacting with the business users and gathered requirements for the business definition.
• Gained expertise intelecomproducts like SIVR, Call Routing, Billing System and Reporting web applications
• Actively participated in functional, data-driven, load testing for web services and web-based applications using SOAP UI.
• Actively participated in performing Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Involved in Conflict Resolution during and after JAD sessions between the technical team and the Business team
• Embrace with IT and Products Owners in the transition from Waterfall to Agile.
• Involved in documenting Vision and Scope document, Business Requirements Document (BRDs), Functional Requirements Document (FRDs) using Rational Requisite Pro and Power Designer
• Analyzed requirements and design in support of business critical IVR application suite implementations for performance optimization
• Involved in working on data modeling and produced data mapping and data definition documentation.
• Actively participated in using SQL queries to the integrity of data by querying the database
• Involved in writing test scripts for User Acceptance Testing (UAT).