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Senior Business Analyst Resume

Chesterbrook, PA

SUMMARY

  • Diligent Project Manager offering a proven record of success leading all phases of diverse technology projects, relationship management and, team leadership experience.
  • Business Strategist with experience planning and managing multimillion - dollar projects and driving technology solutions to improve processes, gain competitive advantage and generate revenue
  • Excellent communicator leveraging technical, business and financial acumen to communicate effectively with client executives and their respective teams

CORE COMPENTENCIES

  • Team Leadership
  • Team Building
  • Negotiation
  • Life Cycle Management
  • Building and
  • Managing interpersonal relationships
  • CRM and Project Management tools
  • Concepts: Salesforce
  • Microsoft Project
  • Smartsheet
  • Agile/Waterfall Methodologies
  • IT Project Management
  • Employee Benefits Project Management
  • Financial Services Project Management.

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential | Chesterbrook, PA

Responsibilities:

  • Responsible forproviding intraday and weekly analysis of key performance indicators.
  • Review operational metrics and partner with business partners to address and resolve any issues.
  • Build and maintain relationships with both internal and external clients.
  • Creating detailed reporting for the sales management team so dat they can accurately measure loan officer performance.
  • Oversee loan closing process, ensuring data integrity and timely closing of all loans.
  • Working with senior leadership to analyse and manage the deployment of call centre projects and initiatives.

Project Manager

Confidential | Crum Lynne, PA

Responsibilities:

  • Responsible for team leadership, operational oversite, and, risk assessment for all Vendor Operations projects.
  • Partnering with our Vendor Management Team, Call Center and, project stakeholders to achieve operational excellence.
  • Continuous evaluation of all IT, Telephony, and Vendor related projects while ensuring regulatory and audit compliance
  • Interviewing third-party vendors and their products for potential partnership.
  • Build and maintain relationships with both internal and external clients.
  • Coordinate the activities and deliverables of cross-functional teams using agile methodologies.
  • Acting as an inter-departmental liaison on behalf of our divisions Vice President.

Regional Project Manager

Confidential | Philadelphia, PA

Responsibilities:

  • Responsible for leadership the complete life cycle of highly complex projects, including approval, planning, execution and, close out.
  • Managed multiple ongoing Technology (IT), Construction, HR, and Training Projects from inception to completion.
  • Partnering with the National and Divisional teams to develop budgets and, timelines, to ensure project success.
  • Managing firmware deployment efforts to existing set top boxes to insure optimal functionality.
  • Working with vendors to establish and achieve goals.
  • Coordinate the activities of cross-functional teams and assign RAG status (Red, Amber, Green)
  • Prepare reporting on all assigned projects and, directly present the findings to the Senior Leadership Team.

Project Manager

Confidential | Wilmington, DE

Responsibilities:

  • Reconciled pertinent information, such as contract, or exempt certificate, to customer file on CRM database.
  • Ensure process maps are up to date with new regulations to ensure the firm is with compliance.
  • Identify where each team is in the process and assign RAG status (Red, Amber, Green)
  • Helpmanage the process to identify any external regulatory impacts on the department.
  • Coordinate and lead meetings with subject matter experts to ensure the project stays on track.

Project Manager, Transition Specialist

Confidential | Washington, D.C.

Responsibilities:

  • Responsible for full life-cycle management of workplace transition and construction projects for multiple clients.
  • Manage vendor relationships, reported the status of projects to all required stakeholders.
  • Support our organization by training our staff on standard operating procedures as well as change management.
  • Responsible contract negotiation, bids, and client needs analysis to halp ensure proper budget management.
  • Leadership of onsite team of project managers and project coordinators.

Project Manager

Confidential | King of Prussia, PA

Responsibilities:

  • Manage relationships with lending institutions and other automotive vendors, reported the status of projects to all required stakeholders.
  • Supported our organization by training our staff on standard operating procedures and process improvement.
  • Responsible working with all internal departments to create and maintain and effective QA process.
  • Built ongoing relationships with previous and potential customers to halp grow our client database.

Project Manager

Confidential | King of Prussia, PA

Responsibilities:

  • Coordinated the gathering of business requirements and development of functional design specifications and share my findings with all project stakeholders for healthcare and employee benefits related projects. Managed internal IT projects.
  • Assisted with the creation and review of functional and technical requirements, test plans, training materials and procedure documents and the development of marketing communication materials.
  • Summarized and reported project status to Senior Managers and Executive Leadership.
  • Established, cultivated and managed relationships with clients, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration.
  • Led and managed regularly scheduled meetings associated with the project.
  • Partnered with accounting team to ensure contributions were funded or reimbursements processed when required.

Project Manager

Confidential | King of Prussia, PA

Responsibilities:

  • Reconciled pertinent information, such as contract, or exempt certificate, to customer file on CRM database.
  • Updated information on customers account in the firms accounting database to reflect the present unit type, number of units rented, price per unit, etc.
  • Contacted customers to get updated credit card information or new method of payment as well as mange vendor relationships.
  • Processed customer payment utilizing various electronic payment methods.
  • Handled customer account reconciliation to rectify situations where their payments were not posted or provide reimbursements to the client when needed.
  • Took inbound calls from clients dat required equipment service or repair.
  • Scheduled and dispatched our technicians across the region to service appointments.

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