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Business Analyst Resume

Deerfield, IL


  • Over 7+ years of experience gathering and documenting requirements based on functionality, workflow, and business rules.
  • Establishing Business Cases, preparing specification documents and Use Cases, and effectively managing the requirements.
  • Proficient in ensuring that business goals are met throughout the product lifecycle.
  • Proficient in creating Behavioral and Structural UML diagrams including Activity, Sequence, Data Flow, and ER Diagrams.
  • Excellent written, verbal, interpersonal, and conflict resolution skills.


Testing Tools: Rational Enterprise Suite, Test Director, WinRunner, LoadRunner

Cloud Technologies: Microsoft Azure, MS Office 365, AWS - Amazon Web Services .

Methodologies: Waterfall, Agile Scrum, Kanban.

Scheduling: Control-M, Tivoli, Autosys.

ETL: Talend, SSIS, Azure Data Factory, DataStage, Informatica, Ab Initio.

Change Management Tools: Rational Clear Quest, Test Director

Reports: Business Objects, Cognos, Microsoft Excel, Crystal Reports.

Jira Test Management Plugins: Golive, Zephyr, Xray and TestFLO, QMetry, QAlity.

Business Intelligence: Microsoft Power BI, Alteryx, Tableau.

Databases: SQL Server, Oracle, DB2, MySQL, Teradata.


Business Analyst

Confidential | Deerfield, IL


  • Reviewed specifications, developed test plans and test scripts for Agent Recognition/Compensation.
  • Performed Requirement gathering and documentation of business processes use cases, functional specifications, and business rules in Agile SDLC methodology.
  • Documented the user interface design functional and non - functional requirements using visuals i.e.
  • Facilitated daily JAD sessions with off-shore third-party development vendors and QA resources to gather additional requirements or enhancements.
  • Executed SQL queries in MS-SQL Server for back-end verification, retrieval of test data for UI verification, and Reports.
  • Performed Business and Technical requirements gathering for a web applications developed using Agile software development methodology.
  • Analyzed business requirements and developed Use Cases and activity diagrams using Microsoft Visio according to UML methodology.
  • Followed Scrum Methodology for appropriate planning and development process.
  • Trained new associates on a global team using WebEx and PowerPoint, increasing productivity and functionality.
  • Performed required data analysis, interpretation, correction, and document presentation for various assignments.
  • Performed ongoing development assessments for evaluations of the SDLC Development Standards and other related documents.
  • Compiled the daily field reports from various inspection engineers, reviewed them, and uploaded them on SharePoint on daily basis.
  • Elicited requirements by observing the decision-makers to understand the business requirements for risk data mart and Data warehouse.
  • Involved in entering and updating Issues (Epics, Stories, and Tasks) into JIRA Agile application.
  • Involved in the discussions with Business users /Project SME's for complete end-to-end migration of TRAID to ODM.
  • Gathered requirements from using tools namely interviews and JAD sessions and translated them into functional requirements.
  • Plan and define system requirements for Use Case, Use Case Scenario, and Use Case Narrative using the UML methodologies.
  • Created Virtual users and test scenarios executed and monitored that scenario and analyzed the test results using JetStress Load Testing.
  • Experience in process modeling using Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams.
  • Created PIMS collection calendar and proposed the collection windows and data set combinations collected within each window.
  • Worked with the business users to create As-Is process maps.
  • Represented as the point of contact in the HIPAA 5010 core team to respond to related technical support.
  • Analyzed system Specifications and design documents and developed test plans in Test Director.
  • Performed an extensive Gap analysis of the current and needed processes including the EDI environment.
  • Design and tested HTML web pages.
  • Defined ETL for the data source systems.

Business Analyst

Confidential | Bolingbrook IL


  • Executed several Test Scripts involving Negative and Critical Scenarios.
  • Prepared Business Process Models and business rules that included modeling of all activities of the business from conceptual to procedural level.
  • Collaborated with the User Experience team to design user interface specifications.
  • Facilitated conversations between software developers for different applications and QA testers to address all issues and open items.
  • Processed SQL queries to validate quote/policy transaction data exchange through ACE Solutions web applications and downstream system data feeds.
  • Track record of strong software development project management experience utilizing agile techniques and approaches.
  • Performed the requirement analysis and documented the requirements using Visio.
  • Tested new application utilizing Agile Scrum methodology.
  • Prepare client presentations with PowerPoint, Project, or other media.
  • Helped provide data analysis and statistics gathered from different teams to support business decisions.
  • Experience with SDLC process utilizing Waterfall and Agile to ensure simultaneous releases were implemented accurately.
  • Document the system use cases, budget planning documents, project schedule documents and maintain all these documents in SharePoint.
  • Organized initial investigation and development of a new Data Warehouse system for client's reporting needs.
  • Conducted GUI testing and end - to-end testing of client requirements, business use cases, and JIRA validation.
  • Facilitated and managed meeting sessions with a committee of SMEs from various areas pertaining to the project.
  • Organized/moderated project meetings/JAD sessions, documented and published agendas/minutes; delineated & tracked action items.
  • Developed use cases from requirements and created UML Diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
  • Prepared very detailed test results by tracking each step with the relevant data and screenshots and various scenarios.
  • Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams, and class diagrams.
  • Performed system compatibility tests on various platforms such as Macintosh and Windows.
  • Analyzed As-Is Application development process within the WorldPort IT department.
  • Worked closely with the development team regarding the technical and design aspects of the HIPAA 5010 project.
  • Worked on updating the Functional Requirements document and the System Design Documentation.
  • Generated Test Data in the EDI structures in compliance with the HIPPA rules.
  • Worked with UI designers on making changes to HTML, CSS, and Javascript.
  • Defined implementation plan Gathered requirements for the ETL process.

Business Analyst

Confidential | Dallas, TX


  • Performed regression testing and validated automated test scripts.
  • Interact with business users and provide Business Requirements, including identification of opportunities for Improvement and Optimization of Business Processes.
  • Designed and analyzed user interface for various applications.
  • Provided clear and concise communications to other business analysts and developers ensuring that QA testing objectives were achieved.
  • Write technical specifications and troubleshoot issues with conversion interfaces between AS400, SQL, and Oracle PL/SQL databases.
  • Analyzed processes and defined requirements for internal software development projects.
  • Utilized Microsoft Project and Visio for documentation and reporting purposes.
  • Worked closely with scrum teams to improve scaled agile processes and focus on delivering sprint story points and meeting sprint goals.
  • Performed stakeholder analysis, Data Analysis to identify key players for project success.
  • Worked with SDLC team to identify technical specifications through user interviews and iteration process.
  • Maintain form specification documentation in SharePoint to align with changes to the software and/or processes.
  • Worked with application developers, business partners, management, and the Data Warehouse team.
  • Worked on JIRA for bug status tracking and maintained and created status reports for the application.
  • Used scripting, training materials, and Subject Matter Expertise (SME) support to validate recommendations.
  • Participated in JAD sessions with project stakeholders for defining business requirements for various system redesigns.
  • Created Functional Requirement Specification documents - that include UML Use case diagrams, scenarios, activity diagrams, and data mapping.
  • Execute and evaluate end-to-end test cases and report test results, report defects, and verify fixed defects.
  • Reviewed Use case diagrams, Activity diagrams, Class diagrams, Sequence diagrams for functional requirements.
  • Create and manually execute functional tests for web apps and windows forms.
  • Facilitated executive presentations to determine potential work and issues or risks inherited in the 'as-is' process for review by senior management.
  • Performed gap analysis for HIPAA EDI transactions (4010 and 5010 standards) and documented the findings.
  • Validated technical design documents designed by IT developers against functional specifications.
  • Identify, research, and correct issues with 834s and other EDI files.
  • Prepared UI layout for the screens using HTML and .Net framework.
  • Used excel to analyze and manipulate data with v/h lookups, and macros to validate data for the ETL process.

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