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Business Analyst Resume

Northbrook, IL

SUMMARY

  • About 8 + years of Professional Experience in the field of Property and Casualty Insurance with strong exposure inBusinessAnalysis and Project Management Skills.
  • Proficient in Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
  • Solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
  • Experience gathering requirements through Joint Application Developments sessions (JAD) and Joint Requirement Planning sessions (JRP), Walkthroughs, Interviews, Questionnaires and Brainstorming with end - users, clients, stakeholders and the IT group.
  • Extensive knowledge in Insurance domain in Property and Casualty Insurance (Billing and Claims).
  • Experience in development methodologies like RUP, SDLC, AGILE, SCRUM, Waterfall and Strong experience in RUP Business Modeling process.
  • Expertise in Financial Services, Financial Planning/Retirement Planning, Wealth Management, Advisory Services.
  • Expertise in Insurance includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
  • Extensive knowledge of Policy Admin system and related operations like New Business, Endorsements, Billing and Claims in property and casualty - Personal Lines, Commercial Line.
  • Expert in Insurance Technology solution likeGuidewirewith in-depth knowledge in the Underwriting, policy administration, billing, rating and claims process
  • Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions.
  • Working knowledge and business experience in Mobile end2end and Commercial insurance diverse domains (Guidewire).
  • Expertise in conducting Joint Application Development (JAD) sessions with IT teams to identify changes and participated in Stakeholder Meetings to communicate the same Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
  • Experience working on Guidewire Claim Center, Policy Center and Billing Center. Experience working on Guidewire Policy Center Integrations and Configuration User Stories.
  • Extensive Experience Guidewire Claim Center - Financials (Reserves, Payments, Recovery, Recovery Reserves, Cash Flow Management) Knowledge of Auto Claims Processing and Underwriting of insurance products.
  • Strong Client facing skills & Cognizant to Elicit, Gather & Analyze Business.
  • Strong Knowledge on elaborating Billing Center configuration user story such as Invoicing rules, Delinquencies, Policy.
  • Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees and Payment distribution rules.
  • Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
  • Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
  • Experience in conduction regular reviews, walkthroughs and inspections of documents with project stakeholders including customers.
  • Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP).
  • With production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
  • Excellent technical skills in SQL to extract, transform and loadingdatato the database using tools such as GuidewireDatahub.
  • Experienced Microsoft Office Suite including Excel, Power BI, PowerPoint, Word, Innotas, Tableau, Outlook and other various claims systems such as IBM Document Manager (DM) and Claim Center.
  • Proficient in Test Director/HP ALM,QualityCenter, Win Runner, Load Runner, Quick Test Pro.
  • Experience in using Manual Testing for creating Test Plans, Executing Test Cases, Data Driven Testing, Back End Testing and Data Integrity Testing and User Acceptance Testing (UAT) manually.
  • Expertise in developing Test Plan, Test Conditions, and Test Cases for User Acceptance Testing (UAT) in coordination with QA team.
  • Experience in working with My SQL database using TOAD for data validation testing.
  • Experience testing implemented systems and system changes including liaising with QA teams to develop test cases, test plans, test scenarios, and generating test data; and conducting manual testing.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE

Confidential, Northbrook, IL

Business Analyst

Responsibilities:

  • Worked on GPA web portal using web services, helped with mapping and process flow diagrams.
  • Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective.
  • Created various use cases related to GPA functionalities for business users (agents); new claims, quotes, access to updated business products.
  • Frequently presided over the BA touch point meetings and BA team meetings to listen to open concerns, document them and solution them.
  • As a senior business analyst independently conducted requirement gathering workshops with business stakeholders (billing supervisors, disbursement specialists, account specialists, admin specialists, claim specialists) product owner, scrum master, lead developer, implementation partner, and Guidewire consultants to document functional requirements using user stories for the new billing and claims module.
  • Gathered and refined business requirements for a new auto loan origination implementation project.
  • Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella,BusinessOwners Policy, Commercial Output Policy, and Commercial Property Package
  • UsingISO, Involved in developing forms and rules for the First Best Underwriting Management System for Commercial Auto, Trucking, BOP, Commercial General Liability and Commercial Property.
  • Expertise in Financial Services, Financial Planning/Retirement Planning, Wealth Management.
  • Worked with stakeholders, subject matter experts, process owners and users to elicit and document needs expectations, constraints and external interfaces using various methods.
  • Created various Reports and Dashboard with Tableau and Power BI to gain and gather insights.
  • Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Billing Center and Claim center over the existing billing and claim management systems.
  • Worked with requirements management, workflow analysis, source data analysis, data mapping, Metadata management, data quality, testing strategy and maintenance of the model.
  • Collaborated with the development team in validating requirements for out of box requirements.
  • Documented both out of box and customized requirements.
  • Prioritized theGuidewirepolicy center requirements based on actualbusinessneeds so as to align them with the project roadmap.
  • Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
  • Created UML diagrams including Activity and Sequence diagrams.
  • Knowledge on TFS (Team Foundation Server). Participate in training employees on application, database, and operating systems
  • Worked with Rating team to gather requirements for Rating Engine (rate books, rating table, rate parameters, versioning, rating routine, rating worksheet, import and export of XML and correcting per specifications.
  • Actively participated in JAD sessions for overcoming project issues relating to data processing, user interface, and downstream system interactions.
  • Managed the Code Merges after major, monthly and emergency releases of Guidewire Suite Applications for all centers in production, including Quote and Bind Portal Application.
  • Participated and assisted the scum master in conducting daily Scrum meetings and Sprint review meetings to ensure development goals are met within four sprints.
  • Develop and review test strategy, SIT/UAT test plan documents, test cases, test reports, log, manage, and retest defects in defect tracking system HPQC.
  • Assisted in development of Guidewire training and transition documents for the upgraded version of the existing system technology and process improvements.
  • Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
  • Involved in ETL testing, executed SQL queries to validate the data in target database and familiarity with fact tables, dimension tables, star schema and snow flake schemaand run automated regression testing scripts using HP QTP.
  • Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
  • Prepared test cases for GUI applicationand test Guidewire'sBillingCenter 8.0 UI (Screen), including Rules and Authority Limits.
  • Extensively used Aris Business Designer for building process mapping, system mapping and data flow maps.
  • Actively managed and maintained project plans (Microsoft Project, JIRA and Innotas) for current initiatives.
  • Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
  • Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
  • Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
  • Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.

Confidential, New York City, NY

Business Analyst

Responsibilities:

  • Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
  • Established a RUP (Rational Unified Process) centric business analysis methodology.
  • Worked on Developing RUP analysis model using object oriented design concepts that include entity classes, use Case diagrams and Sequence diagrams using rational Rose to enable developers and stakeholders for a clear comprehension of the business process.
  • Involved in Designing business requirement & systematic approach based on project scope and SDLC.
  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
  • Translated business requirements into functional requirements and prepared an extensive project plan to reduce inter-company transactions in equity derivatives and foreign exchange trades.
  • Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
  • Responsible for numerous decisions in respect to business policies, procedures, methods for implementation. Confidential Pre-payment risk, Risk Analytics for Confidential, Loan Servicing, Loan Origination, Confidential, CMBS, and Secondary Confidential Market.
  • Prepared High Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements in Financial Services, Financial Planning/Retirement Planning.
  • Translated high-level requirements into high-level user stories and epics over two sprints on TFS Team Foundation Server
  • Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
  • Facilitated JAD sessions with end users, development and QA teams. Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
  • Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team.
  • Responsibility included modifications to a customer's mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade.
  • Review reinsurance contract and amendment language for accuracy and appropriateness
  • Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Analyze and recommend procedures and guidelines for Fully Insured and Reinsurance products for the entire organization.
  • Develop and review test strategy, SIT/UAT test plan documents, test cases, test reports, log, manage, and retest defects in defect tracking system HPQC.
  • Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
  • Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
  • Involved and reviewed TSQL/SQL queries and stored procedures to process, analyze and implement data integrity initiatives for various business units.
  • Captured and Analyzed the AS-IS process mapping and did Gap Analysis based on the Service Level Requirements.
  • Created new Loan and Serve application based on Life Cycle of the Loan Origination based on committee and risk approvals and reports using Microsoft Access/Excel/VBA/Dashboards.
  • Verify & Validate the data-mapping by verifying various accounts details in various banking mainframe regions using test scripts in Quality Centre & filling defect logs if any.
  • Worked on Developing UML Use Case models using Rational Rose, workflow and Screen Shots for the application.
  • Assisted QA team in executing Test plans and wrote Test Cases.
  • Responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, accounting, and IT).

Confidential, Hartford, CT.

Business Analyst

Responsibilities:

  • Liaison between business users and project team for requirements management for Commercial, Personal, Workers Compensation, and Specialty insurance; documented "AS-IS" and "TO-BE" business process across various line of business
  • Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
  • Established a RUP (Rational Unified Process) centric business analysis methodology.
  • Involved in Designing business requirement & systematic approach based on project scope and SDLC.
  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
  • Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams).
  • Involved in a project which dealt with the Production Stabilization and Defect Tracking of the newly migrated Guidewire Billing Center.
  • Created User Interface Documents (UID) of prototypes and wireframes of the software solution,GuidewirePolicy center, to help designing user interface.
  • Worked on GAP analysis on the traditional claims system and newly integrated Policy Centre
  • Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
  • Conducted User Interviews and Work Shops to gather accurate Business Requirements
  • Utilized JIRA to communicate constantly changing functional and design requirements with business users and developers.
  • Maintained and kept track of stakeholder's requests for enhancements and changes usingRational Clear Quest. Used MicrosoftTeam Foundation Server TFSto manage the team's software development lifecycle
  • Analyzed documenting process flows for Policy issuance (Quote and Buy), Policy Change and payments etc.
  • Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
  • Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team.
  • Responsible for the quality of all changes to Empower, the Confidential loan origination system for the branches.
  • Participate in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
  • Review reinsurance contract and amendment language for accuracy and appropriateness.
  • Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
  • Involved and reviewed TSQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
  • Use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Database in Microsoft SharePoint.
  • Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
  • Worked on SharePoint to maintain up to date changes to any artifact, version controlling and controlling duplication of effort.
  • Experience on Guidewire's UI testing in Policy Center andBillingCenter Screens for commercial linesbusiness.
  • Reviewed Test Plan and Test Cases ofGuidewireBillingCenter provided by Testing Team.
  • Involved in every Sprint that covered Elaboration, Configuration and Testing of theGuidewire Policy Center following AGILE approach.
  • Assisted QA team in executing Test plans and wrote Test Cases
  • Verify various accounts details in various banking mainframe regions using test scripts in Quality Centre & filling defect logs if any.
  • Collaborated with quality assurance/quality control to ensure that the final product met all the requirements.
  • Cooperated with various teams during the user acceptance testing (UAT) of the final product.
  • Reviewed and approved Test plans and Scripts for accuracy.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

  • Liaison for projects with other corporate departments, including Executive (Underwriting, Billing, Accounting), BusinessIntelligent, as well as vendor relationships.
  • Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
  • Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes, and systems.
  • Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
  • ElicitedBusinessrequirements andbusinessneeds as part of an Agile Scrum team.
  • Collaborating with various levels of stakeholders, engaging them in constructive discussion, driving consensus, and managing conflicts and negotiating requirements in relation to priorities.
  • Collaborated with the business and technical stakeholders to accurately documents report, functional, non-functional and data requirements while ensuring compliance with corporate standards.
  • Successfully performed complex analysis and broke down to a simple requirement to be able to capture in the system.
  • Conducted scenario analyses of the requirements to align with the business objectives for effective testing of reports.
  • Used Guidewire to upgrade the current Claim system to track the claim of the policy holders and third-party applications.
  • Worked onGuidewirePolicy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
  • Worked on Guidewire software to track the claims of the policy holders.
  • Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
  • Worked on quick quote user stories for Homeowners and Commercial Property policies.
  • Worked onGuidewirePolicy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
  • Maintained a requirements traceability matrix to keep the clients and all the teams up-to-date with the current progress of the project.
  • Used Rally tool for requirements management and tracking user stories in a sprint and product backlog.
  • Tracking business reporting issues on JIRA by creating problem statements that help breakdown the underlying issue.
  • Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)
  • Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
  • Suggested measures and recommendations to improve the current application performance.
  • Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
  • Participated user acceptance testing cycle; worked withbusinessusers to definebusiness scenarios, user acceptance test cases and user acceptance criteria.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

  • Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC)
  • Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
  • Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
  • Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
  • Assessed and documented the flaws in the existing AS-IS system and made clear recommendations of Business Process Automation and incorporated them in the future TO-BE system design to perform Gap Analysis
  • Made Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
  • Developed various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
  • Used MS Project and assisted project manager in making Project Plan with necessary modifications.
  • Conducted stand-up meetings to provide a status update to the team members.
  • Actively participated in, group and individual based, problem solving and decision making throughout the different phases of Agile. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
  • Wrote SQL statements to extract data from the tables to validate data flow
  • Gained expertise on Change Management by performing Impact Analysis for Change Requests obtained during Scope creep.
  • Used Quality Center for automated testing. Coordinated with the test team to check the weekly status and report the same to the project manager.
  • Worked closely with the QA team in defining defects and planning necessary test cases for resolving the defects within the given time box.
  • Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
  • Worked with the Production support team for issues reported by the user group in the production environment.
  • Conduct a smoke testing after each build and Post Production Validation after each release.
  • Prepared user manuals and conducted training sessions.

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