We provide IT Staff Augmentation Services!

Business Analyst / Project Manager Resume

Boston, MA

SUMMARY

  • Extensive experience in WINDOWS environments and knowledge of PC’s and associated software including MSOFFICE, ACCESS, WORD, WORKS, EXCEL, POWERPOINT, VISIO, ONENOTE as well as the internet.

TECHNICAL SKILLS

Industry Experience: EPMO, CRM Solutions, Salesforce.com, Wall Street Suite, Mutual Funds Statements, Software Development, Retirement Services, Telecommunications, Name and Address cleansing, Healthcare, Retail and Financial Services, Retail Management, Print Mail

Business Skills: Project Management, Business Requirements, Process Modeling, Test Plans, Test Scripts, UAT Testing, Software Development Life Cycle expertise, Requirements Processing, Flowcharting, Process Redevelopment and Redesign, Vendor Relations, Technical/Procedural Writing, WebEx, Verbal and Written Communication between technical and non - technical individuals. Strong work ethic. Sales/presentation skills. Positive, “solution-oriented” attitude. Supervisor skills.

Languages/Software: COBOL, CICS, JCL, MVS/TSO/ISPF, VSAM, IBM-Utilities, ENDEVOR, Extreme Dialogue, FILE-AID, FTP, NDM.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Business Analyst / Project Manager

Responsibilities:

  • Elicit requirements from business line stakeholders through scheduled meeting wif SME’s and project sponsors.
  • Document functional, non-functional and reporting requirements needed wifin the projects goals and objectives.
  • Manage stakeholders’ expectations by holding review meetings and keeping stakeholders in the loop when requirements has changed.
  • Manage Retail Business Lines expectations wif Risk, Legal, Fair Banking and Compliance teams
  • Work wif stakeholders and business owners to assess and document business processes
  • Provide support wif the IT, QA and Operations teams while stepping through the phases towards implementation including use case modeling
  • Create use cases and stories
  • Interim PM - Maintained Project Manager’s responsibilities while a PM was not assigned to the projects.

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup, Database, Statistical), POWERPOINT, VISIO, ONENOTE), SDLC, IVR, EPMO, Waterfall Methodology, company was trying to move to Agile methods.

Confidential, Boston, MA

Business Analyst / Project Manager

Responsibilities:

  • Document project requirements, functional specs and scope wifin a software development and product implementation environment.
  • Document functional and reporting requirements including risks, issues and changes to project scope.
  • PM of all projects assigned
  • Track and escalate project risks to resolution
  • Manage client expectations
  • Managing cross-functional teams.
  • Coordinate internal teams and client organizations
  • Ability to build customer relationships ensuring a high level of customer satisfaction.
  • Support sales team to rapidly close sales opportunities.
  • Ability to match client requirements to Gryphon product offerings
  • Managing client’s requests to be compliant wif Federal and State regulations for call centers.

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup, Database, Statistical), CRM, POWERPOINT, VISIO, ONENOTE), SDLC, IVR, SALESFORCE, Waterfall Methodology

Confidential

Registrar/Secretary

Responsibilities:

  • Created a database for all registration data in Microsoft Access. Data is then used for reports and registration pedigrees.
  • Enter all registration and transfer data into excel spreadsheets
  • Receive, attend to and dispose of all applications for membership into the Association, all applications for registry of animals in the Association record files and all applications for transfer of animals.
  • Has charge of all of the Association's programs. Including publication of annual newsletter.
  • Report all matters relating to the integrity of any member or other person or any Association records to the president.
  • Issue notice of meetings of the membership or the Board of Directors when required

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup), POWERPOINT, VISIO, ONENOTE)

Confidential, Mansfield, MA

Business Analyst

Responsibilities:

  • Lead Analyst for the Wall Street Suite project which entailed the Treasury Department changing from Salmon Software to WSS software. Created as is processes Documentation and needed requirements for new software.
  • PowerPoint Presentations: Created presentations for stakeholders, including flowcharts, report examples, development issues and high level requirements as well as any dependencies needed.
  • Posted all meeting minutes/notes on SharePoint drive wif MS OneNote, including any Visio flowcharts
  • Reported weekly/ bi-weekly to PMO all MS Project updates
  • Point of Contact (POC): Interface between Internal and External Customers and Stakeholders
  • Requirements Gathering: Responsible for eliciting, analyzing, documenting and validating customer and system requirements
  • Development and maintenance of requirements artifacts - created SharePoint folders for end users access, including: Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models and Use Case Specifications.
  • Develop and maintain a Requirement Traceability Matrix from customer specifications. dis was created from scratch as the IS department did not has a model matrix in use.
  • Work closely wif development, test, tech writing and training teams - created design documentation which needed IS and Treasury Departments validation before posting in SharePoint sites.
  • Conduct Requirements Review Boards (RRBs)
  • Ensure system requirements meet customer expectations
  • Provide subject matter expertise to internal and external stakeholders

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup, Database, Statistical), POWERPOINT, VISIO, ONENOTE), SDLC, Wall Street Suite Software (proprietary), Waterfall methodology

Confidential, Cranston, RI

Business Analyst

Responsibilities:

  • Lead Analyst for OII Project (Operation Integration Initiative) which was moving jobs from the states to oversees.
  • Gatheird detailed requirements through interviewing project stakeholders, subject matter experts wifin business teams and end users including support media for applications moving overseas, created detailed spreadsheets using Excel for technical team to profile applications from, UAT testing, setup GOTO meetings when needed.
  • Liaison between tech development and business users including open items meetings
  • Analyze requirements to identify project dependencies and risks
  • Keeping Business informed of where the project is in the SDLC process
  • Analyze and document business procedures
  • Develop and execute acceptance test plans - followed up wif QA group for any defect action items

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup, Database, Statistical), POWERPOINT, VISIO, ONENOTE), SDLC, Waterfall & Agile Methods

Confidential, Milton, MA

Business Analyst

Responsibilities:

  • Lead analyst for projects including: QDI Project and Alerts Project
  • Utilize the Systems Development Life Cycle: including identify and document business requirements
  • Liaison between tech development and business users
  • Analyze requirements to identify project dependencies and risks
  • UAT Testing - created test scripts, worked closely wif the development team for any defects, manipulated test data to ensure all scenarios were tested.
  • Cost/Benefit Analysis
  • Prepare release notes

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup, Database, Statistical), POWERPOINT, VISIO, ONENOTE), SDLC, Waterfall Methodology

Confidential, Quincy, MA

Sr. Systems Analyst

Responsibilities:

  • 5+ years of experience as a BSA role
  • 5 years of experience as a Programmer Analyst
  • Lead analyst for major projects for Pioneer, Confidential Research and Evergreen Mutual Fund Statements and Confirms. Paper & online (e-delivery) statements and reports, tax statements.

Environment: MSOFFICE (WORD, EXCEL(Logical, Lookup, Database, Statistical), POWERPOINT, VISIO, ONENOTE), SDLC, Languages/software: COBOL, CICS, JCL, MVS/TSO/ISPF, VSAM, IBM-Utilities, ENDEVOR, Extreme Dialogue, FILE-AID, FTP, NDM.

Hire Now