SUMMARY

• Business Systems Analyst/ Certified Scrum Master with 9 +years of experience in Utilities and Banking domains.
• Experienced in Systems Analysis, Requirement Gathering, Documentation, Use case, Business Process Flow Modelling, Data Analysis, Data Mapping, Reporting, Data warehousing, Business Intelligence, Quality Assurance, Testing, and Change Management experience.

TECHNICAL SKILLS

Database: MYSQL, MS - SQL.

Business Modelling Software: MS - Visio.

MS-Office: MS-Word, MS-Excel, MS-PowerPoint, MS-Project.

Miscellaneous: JIRA, ServiceNow, Confluence, Primavera P6, IBM Cognos, HP ALM

Document Sharing Tools: SharePoint.

ERP Software: IBM Maximo, Peoplesoft.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

RESPONSIBILITIES:

• Work in a cross-functional team to design, develop and implement Maximo 7.6 with over 1000 employees across states with primary business units of Generation (Nuclear).
• Create Business Requirements Documents (“BRD”) and Functional Specification Documents (“FSD”) for conversion of Asset Suite elements to Peoplesoft application.
• Serve as liaison between internal stakeholders and development team to gather requirements and clarification of the project issues.
• Analyze and validate data models against requirement documents and facilitate and coordinate Joint Application Design (JAD) sessions to expedite and streamline the requirement gathering process.
• Assist multiple Project teams at AEP in developing Work orders for Capital Projects to maintain financials using Oracle Primavera Enterprise Project Portfolio and Oracle PeopleSoft Financials.
• Identify Legacy system attributes and their matching field values in new ERP implemented system by developing Data Migration Design Documents (DMDD) with the transformation logic developed using the business requirements.
• Identify and develop data points, frequencies, triggers and compliance regulations for the external systems to be integrated into the new ERP system (IBM Maximo). Documented the technical, functional requirements and workflows of the 133 Integrations and coordinated the audit evaluation of the artifacts in consensus with the external stakeholders.
• Develop Requirement artifacts for Functional Design Requirements and document, evaluate and maintain the lifecycle of requirements in HP-ALM (Application Lifecycle Management).
• Design Requirement Traceability Matrix (RTM) to track each requirement against the features and user stories.
• Understanding the current Production state of application and determine the impact of new implementation on existing business processes.
• Collect, analyze, evaluate and report data in order to increase sales productivity
• Collect sales records & trends and evaluate performance measured against sales quotas
• Provide customized reporting and recommendations in support of ongoing business decisions or initiatives
• Develop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures
• Design, test, document, and deploy Salesforce solutions.
• Analyze existing BPM (Business Process Model) for existing applications and use that as basis of Decisions-Making, Gap Analysis around the enhancements.
• Create System Integration Test (SIT) cases for reports/packages developed based on project requirements.
• Train Business Users in coordination with OCM (Organizational Change Management) team on Maximo and ALM during testing and Go-live phase.
• Identify high-level testing and data requirements and ensuring that QA processes and procedures are being implemented properly from a business point of view.
• Create Mapping Documents for data migration from source to Target, and ETL technical specification documents related to data migration.

Confidential

Business Systems Analyst

RESPONSIBILITIES:

• Extracted and documented data migration and real-time interface requirements.
• Worked with the Team to ensure that these requirements are implemented correctly.
• Coordinated with testing team to test the data migration and real-time interfaces.
• Have exposure to payment program Apple Pay.
• Facilitated, Analyzed and Captured business terms, concepts and relationships across the enterprise domains of Client.
• Required to organize and present ideas, frame issues and offer viable alternatives for competing solutions.
• Worked with technical teams in the data dictionaries, data mappings and business rule capture. Involved in designing and implementing Data Program enrichment, validation and standardization.
• Worked with a variety of C2C project teams in their Data Classifications for Security and Compliance.
• Communicated in large meetings, private interviews, through Intranet Portals, general project e-mails and individualized responses will all be required.
• Trained, mentored and collaborated with Client Data Stewards.

Confidential

Jr. Business Analyst / Consumer Advocate

Responsibilities:

• Analyzed/Reviewed and gathered Business Requirements Document.
• Drafted Software Requirement Specification document and Requirement Traceability Matrix in accordance with the Business Requirement Document.
• Responsible for Requirement Lifecycle Management.
• Provide Technical expertise to Linked Users around the globe.
• Providing solutions to Business Teams about various LinkedIn products.
• Networked with prospective clients, generated business from the existing accounts and achieved profitability and increased sales growth. Interacted with clients for understanding their requirements & suggested the most viable solutions/products to cultivate relations for customer retention & securing repeat business.
• Managed the reporting across goals/objectives and new initiatives and proactively managed the quality of all customer interactions.
• Managed client engagements, business development, sales and consulting activities.

Confidential

Senior Sales Operations Analyst

Responsibilities:

• Analyzed & reviewed the market response/requirements & communicated the same to the sales force for achieving the Organizations objectives.
• Interacted with potential customers and developed relationships with the customers in target markets for business development. Explored & developed new clients in United States & Canada and negotiated with them for securing profitable business.
• Networked with prospective clients, generated business from the existing accounts and achieved profitability and increased sales growth. Interacted with clients for understanding their requirements & suggested the most viable solutions/products to cultivate relations for customer retention & securing repeat business.
• Managed the reporting across goals/objectives and new initiatives and proactively managed the quality of all customer interactions.
• Managed client engagements, business development, sales and consulting activities.