SUMMARY

• 8+ years of professional experience as a Business Analyst successfully executing projects in domains such as e - Commerce and Retail.
• Strong business analysis skills and understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP)
• Specialization in executing IT and business strategies for Demand Forecasting and supply chain optimization processes like vendor analysis, warehousing, inventory management, order management and Customer Relationship Management.
• Good knowledge and experience working onDistribution Management Systems (DMS), Warehouse Management Systems (WMS), Order Management Systems (OMS)for Omni-Channel Retailers.
• Experience on Supply Chain domain with strong knowledge of standardbusinessprocesses likeE-commerce, Inventory Control, Procurement & Allocation, Merchandise Planning, Pricing & Invoicing, Demand Planning & Forecasting, Returns, Warehouse & transportation management process, Accounting & financials. Good knowledge on POS and Assortment Planning.
• Experience capturing requirements for web development specifically in eCommerce Payment Transactions.
• Possess strong knowledge of Digital Ad Sales & Operations business with digital marketing and analysis of individual campaigns.
• Extensively involved in MDM to help the organization with strategic decision making and process improvements.
• Expertise in utilizing e-commerce tools such as ATG to facilitate site improvement recommendation to increase sales and Omni Channel strategies and Price Optimization.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Worked with key retail platforms like IBM Sterling Order Management system, Sterling Integrator, JDA, Magento.
• Involved in a major ecommerce (Magento) solution for a client that resulted in a 25% increase in sales over two quarters.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Extensive experience in modeling the AS IS and TO BE E-commerce solutions.
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows.
• Proficient in using UML in behavioral, structural and architectural modeling - in creating Use Case, State, Activity, Class and Sequence diagrams using Rational Rose.
• Hands on experience working on translating Business needs into end-user reports with Business Intelligence Tools likeTableau, Power BI.
• UsedInformaticato extract and transform data from various relational databases to the data warehouse.
• Managed wide range of task in projects Coordination/Lead, Functional, Technical and Quality with various Methodologies like Waterfall, Iterative and Agile development model.
• Extensive experience in configuring data mapping between different Databases.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Involved in MDM Process including data modeling, ETL process, and prepared data mapping documents based on graph requirements.
• Possessed extensive experience in B2C and B2B ecommerce and broad knowledge of various commerce platforms.
• Implementation experience in SAP ECC and Integration with Confidential to ECC, Master and Transactional Data Replication with Middleware.
• Assisted the QA team to design Test plans and Test Cases for User Acceptance Testing (UAT), Black box Testing, Functional Testing, various System Testing, Integration Testing, Regression Testing, Security Testing, Load/Stress Testing, and Performance Testing in both manual and automation testing environment and creation of Test plans, Test cases and Test scenarios for validating it againstbusinessrequirements document. Worked on data profiling and analyze data in the database SQL server by running SQL queries. Expertise in running SQL quires on databases, Microsoft server etc.
• Strong knowledge of Relational databases, writing SQL queries, creating tables and reports.
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, New York, NY

Responsibilities:

• Performed as a Business Analyst on various web-based applications and systems development projects including customized Content Management System (CMS)
• Facilitated User meetings to gather requirements, Workflow Analysis, Business Process Models and Functional Design Definitions and High-Level Analysis and Designs. Gathered and documented MDM application, conversion and integration requirements.
• Gathered requirements for Order Management, Warehouse Management System (WMS), Ecommerce B2C and B2B portals for supporting the Sterling Order Management System (OMS) solution
• Support Sales and Marketing to promote ecommerce programs through the number one revenue generating website.
• Involved in implementing Omni channel Point ofCommerce(POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support. Experience in IT industry with focus on E-commerce, Retail and Supply chain domain.
• Effectively managed live eCommerce clients of mid-sized B2B and B2C eCommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Evaluated existing e-Commerce applications to identify areas of improvement and carried out program enhancements and modifications.
• Worked with the Project Managers and SMEs to co-ordinate with regards to the various ongoing projects like PIM (Product Information Management, STIBO, MDM) and ERP solutions (Oracle NetSuite).
• Participate working on SAP Hybris and ERP Integration by using Data Hub on Master Data and Transactional Data Replication.
• Involved in Extracting data from business intelligence system and generate reports for planning/MDM, manufacturing and other areas of the supply chain.
• Partnered with executive stakeholders, business users of various groups, vendors, to identify requirements for the IT/Digital Marketing teams & new strategic initiatives.
• Participated in developing strategies, proposals, and overseeing execution for relevant digital services; including Web sites, application development, digital publications, social media, mobile/smart device, SEO, data management, and analytics.
• Generated reports for my manager through PowerBI, and flow charts for the integration mapping
• Worked on creating the Data Warehousing ETL procedures for extracting the data from all source systems to the Confidential system.
• Involved in performing difficult data extraction using informatica reverse engineering the process from Confidential data requirements according to accounting guidelines.
• Analyzed business processes, requirements and data necessary to provide detailed logic for ETL development.
• Worked on Inventory sync which will help sync products, price books, inventory available from Magento.
• Collaborated with a variety of internal and external stakeholders (Sales, Credit, Finance, IT, Ecommerce, Management, Marketing, and customers) to gather requirements.
• Worked with ATG Software (B2C, B2B, Scenarios, BCC, Merchandising, CSC.)
• Communicated and documented business requirements for technical teams.
• Worked on the analysis of selecting the ecommerce software packages. Followed proof of concept approach and traditional approach as a process in selecting the software packages. Worked with Magento Enterprise edition.
• Worked on e-Commerce solutions (Outlook, EDI/XML, SAP Email and Autopax), utilizing e-Tools to improve business workflow and streamline processes
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Compiled and analyzed various reports: E-commerce internal support report (Excel, Access, QlikView),
• Involved in designing the Database architecture and implementing stored procedures, functions, views, and scripts using SQL Server to build data processing modules.
• Collaborated with data analyst team to design model and generate data mapping documents and participated in data analysis using SQL Server in MS Visual Studio and create reports with Business Objects and using Tableau for data visualizations.
• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD), Test Plan, Test Report.
• Ensured accuracy and integrity of ecommerce data through SQL queries which enhances the data quality as per business standard.
• Worked on technical goals and business processes for the ecommerce platform.
• Worked on ATG E-Commerce and Retail platforms to enhance the customer experience.
• ImplementedScrum with JIRAto track the progress of project and involved in creating Product Backlogs, EPICs and User Stories
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Involved in Successfully launching multiple e-commerce platforms with integrated enterprise and content management systems
• Grouped the Use Cases and other diagrams into sequence and collaboration Diagrams using Rational Rose based on UML methods thereby defining the business process model.
• Created Use Cases for the applications and facilitated QA group to develop Test Plan and Test scripts based on Used Cases.
• Documented and Performed User Acceptance Testing (UAT).

Business Analyst

Confidential, Indianapolis, IN

Responsibilities:

• Analyzed business functions to define specifications/requirements for automating and improving business processes.
• Involved in the development and documentation of data governance policy and procedures as well as Stewardship inventory and control set up processes for MDM projects.
• Involved in implementing Omni channel Point ofCommerce(POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support. Experience in IT industry with focus on E-commerce, Retail and Supply chain domain.
• Participated in RFP responses, pricing, writing strategy content for digital proposals.
• Worked with SMEs andbusinesspartners to gatherbusinessrequirements forRetailPricing Management.
• Worked closely with product owners to introduce new integrations from external systems to Product Information Management (PIM) using Outbound and Inbound integration endpoints.
• Involved in developing several detail and summary reports including line and pie charts, trend analysis reports and sub reports according to business requirements.
• Assisted founding teams to outsource and manage iOS and Magento website development projects with properly defined milestones and expectations
• Worked with Multi-Channel Fulfillment & Inventory Management, Order Management and Omni channel retailing
• Performed GAP analysis to identify the deficiencies of the current business systems and to identify the requirements for the change in the system to analyze the AS-IS and TO-BE to generate the business requirements.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS) and developed requirements that are included in RFP's.
• Worked on creating Use Case diagrams, Use Case Templates and process flow diagrams using MS Visio for both the systems.
• Extracted data from business intelligence system and generate reports for planning/MDM, manufacturing and other areas of the supply chain.
• Analysis of the workflows and use cases demonstrated by the third-party vendors as part of the vendor selection.
• Involved in creating Mock-up forms in MS Excel for better visualization and understanding of the software solution.
• Worked with product information management (PIM) focused team to facilitate design and development of various data quality initiatives, import mappings and BPMN workflows.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Used SQL, Data Warehousing and Data Cleansing for the arrangement of customer data. Used Data mapping for collecting the data.
• Used Scrum Work Pro and Microsoft Office software to perform required job functions. Planned and defined system requirements to Wireframe with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Documented the processes of Regional Distribution for the B2B and B2C System.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Authored progress and completion report which were then submitted to project management on a weekly basis.
• Assisted in the API documentation using Swagger and communicated it with the developers to serve as a POC.
• Assisted creation of Test Cases, Test Plans, Test Scenarios, and updated the Requirements Traceability Matrix.
• Involved in Conducting User Acceptance Testing (UAT) and actively participated and facilitated the testing of the system during Smoke Testing, Integration Testing, Black Box Testing and Regression Testing with the help of QA.
• Assisted the testing team in UI testing using HP ALM and documented the defects in the Jira.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Participated in discovery sessions to gather requirements for e-commerce development projects.
• Updated the IT department (uploading team) about the changes in current and new product changes such as retail & cost prices, discontinued items.
• Involved in the development and documentation of data governance policy and procedures as well as Stewardship inventory and control set up processes for MDM projects.
• Hands on experience for inventory management for multiple warehouses and retails store inventories.
• Gathered requirements for the integration of POS system with the supply chain system.
• Engaged multiple channels in working out integration strategies involving testing core functionalities of Hybris PIM including Product Information Management, Catalog, and Order Management, and PIM configuration.
• Worked with B2B and B2Ce-commerceapplications include an Omni channel Offering, Product Information Management, Order Management, SAP Hybris Marketing Conversion, and powerful search and merchandising.
• Facilitated JAD sessions and design meetings with the Stakeholders, SME’s and Leads of Interfaces.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS)and developed requirements that are included in RFP's
• Assured that all Artifacts follow corporate AGILE Policies and guidelines.
• Planned and defined system requirements to Wireframe with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Involved in creating business processes and modeling diagrams using MS Visio.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Interfaced between Business new product builders and System platform builders.
• Conducted workflow, process diagram and GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Extensively worked with business users in gathering, analyzing, and organizing Business Requirements, as well as developed BRD and FSD.
• Experience in creating Requirement Traceability Matrix (RTM) to make sure the current project requirements are met.
• Involved in test cases and participated in UAT (User Acceptance Testing).

Business analyst

Confidential, Atlanta, GA

Responsibilities:

• Extensively worked on Requirements gathering and reviewing of the requirements and writing requirements documents including functional and non-functional specifications.
• Involved in E-Commerce testing Product Search, Payment System, Online transaction processing and Inventory management.
• Involved in prior documentation and business process to understand the scope and development of the system being developed for a retail operations system that was being developed.
• Facilitated JAD, Interview’s sessions to allow different stakeholders to communicate their viewpoints with each other with the end user client who takes care of the retail store as well as some of the executive managers at the retail store.
• Managed support project for SAP Sales & Distribution (SD), Warehouse Management (WMS) & APO GATP
• Managing the daily operations and reporting for Omni-channel fulfillment including store and item eligibility, store capacity.
• Provided product support to Enterprise, Supply Chain, and Order Management Applications.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Improved the business process and incorporated workshops and analyzed the processes to get an insight view of the design and workflow of the actual processing of the application of this retail store.
• Performed GAP analysis to define gaps between as-Is and To-Be processes and understood the business requirements of the system and developed the process maps in VISIO for better understanding of stakeholders.

Business analyst

Confidential, Jacksonville, FL

Responsibilities:

• Involved in reviewing and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS) and developed requirements that are included in RFP's.
• Involved in custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs ecommerce suite.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Involved in process/functional aspects of Supply Chain Industry.
• Worked with SME’s in analyzing the business processes, requirements and data necessary to provide detailed logic for ETL development.
• Instrumental in developing Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Involved in Implementing the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Partially involved in the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.