SUMMARY

• 8+ years of professional experience as a Business Analyst successfully executing projects in domains such as e - Commerce and Retail.
• Strong business analysis skills and understanding of teh software development life cycle (SDLC) utilizing Rational Unified Process (RUP)
• Specialization in executing IT and business strategies for Demand Forecasting and supply chain optimization processes like vendor analysis, warehousing, inventory management, order management and Customer Relationship Management.
• Good noledge and experience working onDistribution Management Systems (DMS), Warehouse Management Systems (WMS), Order Management Systems (OMS)for Omni-Channel Retailers.
• Experience on Supply Chain domain wif strong noledge of standardbusinessprocesses likeE-commerce, Inventory Control, Procurement & Allocation, Merchandise Planning, Pricing & Invoicing, Demand Planning & Forecasting, Returns, Warehouse & transportation management process, Accounting & financials. Good noledge on POS and Assortment Planning.
• Experience capturing requirements for web development specifically in eCommerce Payment Transactions.
• Possess strong noledge of Digital Ad Sales & Operations business wif digital marketing and analysis of individual campaigns.
• Extensively involved in MDM to halp teh organization wif strategic decision making and process improvements.
• Expertise in utilizing e-commerce tools such as ATG to facilitate site improvement recommendation to increase sales and Omni Channel strategies and Price Optimization.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions wif end-user/clients/stake holders and teh IT group.
• Worked wif key retail platforms like IBM Sterling Order Management system, Sterling Integrator, JDA, Magento.
• Involved in a major ecommerce (Magento) solution for a client dat resulted in a 25% increase in sales over two quarters.
• Design and review of various documents including teh Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Extensive experience in modeling teh AS IS and TO BE E-commerce solutions.
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows.
• Proficient in using UML in behavioral, structural and architectural modeling - in creating Use Case, State, Activity, Class and Sequence diagrams using Rational Rose.
• Hands on experience working on translating Business needs into end-user reports wif Business Intelligence Tools likeTableau, Power BI.
• UsedInformaticato extract and transform data from various relational databases to teh data warehouse.
• Managed wide range of task in projects Coordination/Lead, Functional, Technical and Quality wif various Methodologies like Waterfall, Iterative and Agile development model.
• Extensive experience in configuring data mapping between different Databases.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Involved in MDM Process including data modeling, ETL process, and prepared data mapping documents based on graph requirements.
• Possessed extensive experience in B2C and B2B ecommerce and broad noledge of various commerce platforms.
• Implementation experience in SAP ECC and Integration wif Confidential to ECC, Master and Transactional Data Replication wif Middleware.
• Assisted teh QA team to design Test plans and Test Cases for User Acceptance Testing (UAT), Black box Testing, Functional Testing, various System Testing, Integration Testing, Regression Testing, Security Testing, Load/Stress Testing, and Performance Testing in both manual and automation testing environment and creation of Test plans, Test cases and Test scenarios for validating it againstbusinessrequirements document. Worked on data profiling and analyze data in teh database SQL server by running SQL queries. Expertise in running SQL quires on databases, Microsoft server etc.
• Strong noledge of Relational databases, writing SQL queries, creating tables and reports.
• Worked wif Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, New York, NY

Responsibilities:

• Performed as a Business Analyst on various web-based applications and systems development projects including customized Content Management System (CMS)
• Facilitated User meetings to gather requirements, Workflow Analysis, Business Process Models and Functional Design Definitions and High-Level Analysis and Designs. Gathered and documented MDM application, conversion and integration requirements.
• Gathered requirements for Order Management, Warehouse Management System (WMS), Ecommerce B2C and B2B portals for supporting teh Sterling Order Management System (OMS) solution
• Support Sales and Marketing to promote ecommerce programs through teh number one revenue generating website.
• Involved in implementing Omni channel Point ofCommerce(POC) and Point of Sale (POS) upgrading Order Management System (OMS) wif third party vendor support. Experience in IT industry wif focus on E-commerce, Retail and Supply chain domain.
• Effectively managed live eCommerce clients of mid-sized B2B and B2C eCommerce websites integrated wif teh company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Evaluated existing e-Commerce applications to identify areas of improvement and carried out program enhancements and modifications.
• Worked wif teh Project Managers and SMEs to co-ordinate wif regards to teh various ongoing projects like PIM (Product Information Management, STIBO, MDM) and ERP solutions (Oracle NetSuite).
• Participate working on SAP Hybris and ERP Integration by using Data Hub on Master Data and Transactional Data Replication.
• Involved in Extracting data from business intelligence system and generate reports for planning/MDM, manufacturing and other areas of teh supply chain.
• Partnered wif executive stakeholders, business users of various groups, vendors, to identify requirements for teh IT/Digital Marketing teams & new strategic initiatives.
• Participated in developing strategies, proposals, and overseeing execution for relevant digital services; including Web sites, application development, digital publications, social media, mobile/smart device, SEO, data management, and analytics.
• Generated reports for my manager through PowerBI, and flow charts for teh integration mapping
• Worked on creating teh Data Warehousing ETL procedures for extracting teh data from all source systems to teh Confidential system.
• Involved in performing difficult data extraction using informatica reverse engineering teh process from Confidential data requirements according to accounting guidelines.
• Analyzed business processes, requirements and data necessary to provide detailed logic for ETL development.
• Worked on Inventory sync which will halp sync products, price books, inventory available from Magento.
• Collaborated wif a variety of internal and external stakeholders (Sales, Credit, Finance, IT, Ecommerce, Management, Marketing, and customers) to gather requirements.
• Worked wif ATG Software (B2C, B2B, Scenarios, BCC, Merchandising, CSC.)
• Communicated and documented business requirements for technical teams.
• Worked on teh analysis of selecting teh ecommerce software packages. Followed proof of concept approach and traditional approach as a process in selecting teh software packages. Worked wif Magento Enterprise edition.
• Worked on e-Commerce solutions (Outlook, EDI/XML, SAP Email and Autopax), utilizing e-Tools to improve business workflow and streamline processes
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Compiled and analyzed various reports: E-commerce internal support report (Excel, Access, QlikView),
• Involved in designing teh Database architecture and implementing stored procedures, functions, views, and scripts using SQL Server to build data processing modules.
• Collaborated wif data analyst team to design model and generate data mapping documents and participated in data analysis using SQL Server in MS Visual Studio and create reports wif Business Objects and using Tableau for data visualizations.
• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD), Test Plan, Test Report.
• Ensured accuracy and integrity of ecommerce data through SQL queries which enhances teh data quality as per business standard.
• Worked on technical goals and business processes for teh ecommerce platform.
• Worked on ATG E-Commerce and Retail platforms to enhance teh customer experience.
• ImplementedScrum wif JIRAto track teh progress of project and involved in creating Product Backlogs, EPICs and User Stories
• Test teh user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Involved in Successfully launching multiple e-commerce platforms wif integrated enterprise and content management systems
• Grouped teh Use Cases and other diagrams into sequence and collaboration Diagrams using Rational Rose based on UML methods thereby defining teh business process model.
• Created Use Cases for teh applications and facilitated QA group to develop Test Plan and Test scripts based on Used Cases.
• Documented and Performed User Acceptance Testing (UAT).

Business Analyst

Confidential, Indianapolis, IN

Responsibilities:

• Analyzed business functions to define specifications/requirements for automating and improving business processes.
• Involved in teh development and documentation of data governance policy and procedures as well as Stewardship inventory and control set up processes for MDM projects.
• Involved in implementing Omni channel Point ofCommerce(POC) and Point of Sale (POS) upgrading Order Management System (OMS) wif third party vendor support. Experience in IT industry wif focus on E-commerce, Retail and Supply chain domain.
• Participated in RFP responses, pricing, writing strategy content for digital proposals.
• Worked wif SMEs andbusinesspartners to gatherbusinessrequirements forRetailPricing Management.
• Worked closely wif product owners to introduce new integrations from external systems to Product Information Management (PIM) using Outbound and Inbound integration endpoints.
• Involved in developing several detail and summary reports including line and pie charts, trend analysis reports and sub reports according to business requirements.
• Assisted founding teams to outsource and manage iOS and Magento website development projects wif properly defined milestones and expectations
• Worked wif Multi-Channel Fulfillment & Inventory Management, Order Management and Omni channel retailing
• Performed GAP analysis to identify teh deficiencies of teh current business systems and to identify teh requirements for teh change in teh system to analyze teh AS-IS and TO-BE to generate teh business requirements.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS) and developed requirements dat are included in RFP's.
• Worked on creating Use Case diagrams, Use Case Templates and process flow diagrams using MS Visio for both teh systems.
• Extracted data from business intelligence system and generate reports for planning/MDM, manufacturing and other areas of teh supply chain.
• Analysis of teh workflows and use cases demonstrated by teh third-party vendors as part of teh vendor selection.
• Involved in creating Mock-up forms in MS Excel for better visualization and understanding of teh software solution.
• Worked wif product information management (PIM) focused team to facilitate design and development of various data quality initiatives, import mappings and BPMN workflows.
• Facilitated JAD sessions wif management, development team, users and other stakeholders to refine functional requirements.
• Participated in teh testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Used SQL, Data Warehousing and Data Cleansing for teh arrangement of customer data. Used Data mapping for collecting teh data.
• Used Scrum Work Pro and Microsoft Office software to perform required job functions. Planned and defined system requirements to Wireframe wif Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Documented teh processes of Regional Distribution for teh B2B and B2C System.
• Scheduled meetings wif developers, System Analysts and testers to collaborate resource allocation and project completion.
• Authored progress and completion report which were then submitted to project management on a weekly basis.
• Assisted in teh API documentation using Swagger and communicated it wif teh developers to serve as a POC.
• Assisted creation of Test Cases, Test Plans, Test Scenarios, and updated teh Requirements Traceability Matrix.
• Involved in Conducting User Acceptance Testing (UAT) and actively participated and facilitated teh testing of teh system during Smoke Testing, Integration Testing, Black Box Testing and Regression Testing wif teh halp of QA.
• Assisted teh testing team in UI testing using HP ALM and documented teh defects in teh Jira.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Participated in discovery sessions to gather requirements for e-commerce development projects.
• Updated teh IT department (uploading team) about teh changes in current and new product changes such as retail & cost prices, discontinued items.
• Involved in teh development and documentation of data governance policy and procedures as well as Stewardship inventory and control set up processes for MDM projects.
• Hands on experience for inventory management for multiple warehouses and retails store inventories.
• Gathered requirements for teh integration of POS system wif teh supply chain system.
• Engaged multiple channels in working out integration strategies involving testing core functionalities of Hybris PIM including Product Information Management, Catalog, and Order Management, and PIM configuration.
• Worked wif B2B and B2Ce-commerceapplications include an Omni channel Offering, Product Information Management, Order Management, SAP Hybris Marketing Conversion, and powerful search and merchandising.
• Facilitated JAD sessions and design meetings wif teh Stakeholders, SME’s and Leads of Interfaces.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS)and developed requirements dat are included in RFP's
• Assured dat all Artifacts follow corporate AGILE Policies and guidelines.
• Planned and defined system requirements to Wireframe wif Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Involved in creating business processes and modeling diagrams using MS Visio.
• Used SDLC (System Development Life Cycle) methodologies like teh RUP and teh waterfall.
• Implemented teh entire Rational Unified Process (RUP) methodology of application development wif its various workflows, artifacts and activities.
• Interfaced between Business new product builders and System platform builders.
• Conducted workflow, process diagram and GAP analysis by identifying existing technologies, documenting teh enhancements to meet teh end state requirements.
• Extensively worked wif business users in gathering, analyzing, and organizing Business Requirements, as well as developed BRD and FSD.
• Experience in creating Requirement Traceability Matrix (RTM) to make sure teh current project requirements are met.
• Involved in test cases and participated in UAT (User Acceptance Testing).

Business analyst

Confidential, Atlanta, GA

Responsibilities:

• Extensively worked on Requirements gathering and reviewing of teh requirements and writing requirements documents including functional and non-functional specifications.
• Involved in E-Commerce testing Product Search, Payment System, Online transaction processing and Inventory management.
• Involved in prior documentation and business process to understand teh scope and development of teh system being developed for a retail operations system dat was being developed.
• Facilitated JAD, Interview’s sessions to allow different stakeholders to communicate their viewpoints wif each other wif teh end user client who takes care of teh retail store as well as some of teh executive managers at teh retail store.
• Managed support project for SAP Sales & Distribution (SD), Warehouse Management (WMS) & APO GATP
• Managing teh daily operations and reporting for Omni-channel fulfillment including store and item eligibility, store capacity.
• Provided product support to Enterprise, Supply Chain, and Order Management Applications.
• Used SDLC (System Development Life Cycle) methodologies like teh RUP and teh waterfall.
• Improved teh business process and incorporated workshops and analyzed teh processes to get an insight view of teh design and workflow of teh actual processing of teh application of this retail store.
• Performed GAP analysis to define gaps between as-Is and To-Be processes and understood teh business requirements of teh system and developed teh process maps in VISIO for better understanding of stakeholders.

Business analyst

Confidential, Jacksonville, FL

Responsibilities:

• Involved in reviewing and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS) and developed requirements dat are included in RFP's.
• Involved in custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work wif ATGs ecommerce suite.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Involved in process/functional aspects of Supply Chain Industry.
• Worked wif SME’s in analyzing teh business processes, requirements and data necessary to provide detailed logic for ETL development.
• Instrumental in developing Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Involved in Implementing teh entire Rational Unified Process (RUP) methodology of application development wif its various workflows, artifacts and activities.
• Partially involved in teh Wire Frames, User Interfaces, AS-IS and TO-BE flows and teh Use Cases to encapsulate teh information wif ease.