SUMMARY:

• Highly accomplished Project Manager and Business Analyst offering a 11+ year track record of transformative growth in teh information technology, telecommunications, and healthcare industry. Master at developing custom and operations solutions dat rapidly improve companies’ profits for multimillion dollar companies.
• Has an extensive background in large - scale enterprise projects from inception to closure in diverse fields. Implemented organizational improvements and strategic plans for a startup tech company as well as introducing and implementing an agile methodology dat increased teh company’s growth and RIO by 30% and a 40% reduction in operational costs. Thrives in solving complex problems while employing a distinctive combination of project management and I.T. experience. A volunteer in motivational speaking, passionate about mentoring and .
• Management: Project management, product management, Business Cases, Risk and Change Management, Release Management, Clarity, JIRA, MS Project, CMMI, vendor management, conflict management, issue management.
• Microsoft Technologies: SharePoint, EPM, Office 365, TFS, SQL, .Net online halp projects (MSDN). Visio, MS Office
• Business Analysis: UML 2.0, Enterprise Architect and Rational Rose, Case Complete, Business Analysis, requirement gathering and management (Functional and Non-Functional/Supplementary Requirements), use cases, relational d Confidential bases, Workflow diagrams/d Confidential flow diagrams As-Is / To-Be Documents. Business Process Management (BPM) and Business Process Management Notation (BPMN), Business Process Re-engineering (BPR), Business process modeling, and Appian (Analyst), JAD sessions.
• Bid Management: KPIs and Evaluation Criteria, RFPs, RFIs, Proposals.
• Methodologies: SDLC (RUP, Agile, SCRUM, Iterative Development, Waterfall, MSF, JAD, RAD, Object Oriented).
• Quality: Quality management, Quality Assurance, Quality Control, user acceptance test (UAT), Bug reporting, regression test, test scripts, SnagIt, and Bugzilla, TFS.
• Systems and Industries: Learning Management Systems (LMS), D Confidential migration and system integration, Enterprise content management systems (ECM), Enterprise Resource Planning (ERP), HR Systems, Health and Insurance systems, Bank Loans, EVM, Custom-off-teh-shelf (COTS) implementations, Web and Application Development, Web services, portals, Business Intelligence, UI/UX, and Business Intelligence.
• Programming: Advanced Java web Development using Confidential WebSphere 5 (Java J2EE including Servlets and JSPs), (Java, C++, C#), Confidential WebSphere 5.
• Project Management of multiple Million dollar projects Business Analysis
• Risk and Scope Change Management Business Process Management
• Spearheading Key Projects, Initiatives & Rollouts Global Team Management and Development
• Vendor Management Developing Proposals and RFP s
• 11+ year of delivering business analysis, cost - reduction, and project management to global organizations.
• Managed teh execution of projects wif $500,000 to 70 million dollars in product life cycles and business solutions for a host of international clients.
• Expert technical writer providing manuals, SOP s, and quality assurance measures.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Business Analysis Consultant

Responsibilities:

• Developed customized templates and reports for d Confidential and business analysis including system and functional requirements for a large scale global organization as well as supervising QA activities and UAT.
• Recommended business process changes and adjustments to product life cycle dat led to a 10% growth in 2nd quarter revenue.
• Coordinated internal IT resources and third parties/vendors of different geographical locations for flawless execution of teh project.
• Played a key role in providing functional advice and of 50+ associates.
• Provided technical writing of SOP s and best practice manuals.

Project Manager

Confidential

Responsibilities:

• Provided project status and progress reports to management board. Participated in steering committee meetings and collaborated wif US based vendors and third party administrators /system integrators such as Accenture and Aetna.
• Worked wif teh Head of Compliance and Risk Managementto identify risk, maintain risks log and create mitigation plans.
• Created UAT documentation and supervised teh process between clients and vendors.
• Managed project solutions budgeted over 100 million dollars and provided system integrations for projects including ERP, HUB/Post Office, E - Claims, PBM, E-Referral, and E-Prescription.

Freelance Project Manager

Confidential

Responsibilities:

• Developed business analysis documentation for a 5 million dollar Confidential project. Utilized teh Taeppa software to automate business processes for teh hotel management and banking industry.
• Created and delivered workshops and classes at HUB Center for multiple topics including: (Business Analysis, Quality Control and Assurance, Business Etiquette, Business Writing and Presentation Skills).
• COT - BCARE (US Based Company in Texas) Played an instrumental role in providing teh LMS content and software dat would expand teh footprint of teh company to teh gulf region, managed teh internal processes of teh organization, implementing workshops to improve quality and comply wif United States Health and Safety Regulations.

Confidential

Project Manager

Responsibilities:

• Implemented organization improvement programs by providing consultative guidance and establishing operational infrastructure and marketing strategy dat would c Confidential pult teh company into a global organization. Introduced a new company portfolio and enhanced strategic objectives dat will result in increased RIO and solid presence for teh company in teh regional market.
• Introduced new project initiatives dat increased client satisfaction and doubled profit revenue. Conducted cost/benefit analysis to maximum ROI. Managed recurring projects and processes wif budgets over 10 Million dollars. Oversaw day - to-day operations and managing 30+ team members.
• Work wif development team and business analysts Managed teh UI/UX resources designing a user friendly interface and optimizing teh presentation and interactivity of teh product. Developed custom projects in SharePoint 2013, EPM Implementation. Managed a diverse group of solutions, including university registration systems, and call center performance management system.

Confidential

Senior Software Business Analyst Lead

Responsibilities:

• Led market research efforts and business case development for products delivering metrics and analysis reports dat led to an increase company profits. Identified teh company's SWOT focuses recommending areas of improvement using GAP, and Root Cause analysis.
• Lead multiple teams including business analyst and quality control team. Monitored performance and ensure all goals and KPI s were delivered on time and under budget.
• Developed multiple BPM projects on Appian, was teh senior business analyst and drove development on Appian software, also worked on custom content management system as well as major medical healthcare systems.
• Volunteered to manage teh bid unit for 6+ months, creating proposals and responding to compliance metrics.

Confidential

Senior Software Business/System Analys t

Responsibilities:

• Generated Business As - Is and teh To-be documents, Vision/Scope, and software specifications documentation (including Use Cases, business flow, activity and state diagrams, and Mockups), while leading and mentoring less experienced BAs. Managed large scale projects and obtained 100% successful closure rate of projects while maintaining a high level of client satisfaction including custom development projects using .NET technology, Inventory Management, Procurement, Merchandising and Optimization, ERP, Tablet and iPad tools.