SUMMARY

• Around 6 years of Business Analyst experience in analysis, Functional and Technical documentation, SDLC, Agile Methodologies, QA testing and implementation and testing of Electronic Data Interchange (EDI) Pipeline.
• Experienced in conducting EDI file exchanges and translations of formats - ANSI ASC X12 EDI data sets to Flat files in XML, CSV, TXT.
• Adept at using CSV editor and Notepad++ in formatting and finding errors of EDI Files,
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Proficient at creating and transforming business requirements into System requirement specifications (SRS) using Lucidcharts.com and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, user flow diagrams in google data studio and MS Visio.
• Experience interfacing Stakeholders, SMEs, System Analysts and senior management with excellent communication and interpersonal skills.
• Exposed to diverse business processes, that include Private Equity - Venture Capital Raising/ Startup Analysis, Financial Industry - Payment Processing, Energy industry - Regulated and Deregulated, Electronic Data Interchange Services.
• Worked on bug IT ticketing/tracking tools like JIRA and Zendesk.
• Worked in Agile (SCRUM), Test Driven Development and Waterfall software development methodologies.
• Proficient at creating and transforming business requirements into System requirement specifications (SRS), designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in MS Visio.
• Experience in developing detailed project specification documents, wire frames, site maps, process flows, organizational models and navigational structure.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive working relationships in internal, external, independent and team environments.

TECHNICAL SKILLS

• Electronic Data Interchange (EDI) Transactions - 650 810 814 820 824 867 997
• Python
• Java
• SQL
• MS Access
• MS Excel
• Power BI
• Tableau
• Lucidcharts.com
• Data Studio
• Salesforce
• Zendesk Support

PROFESSIONAL EXPERIENCE

Confidential, Uniondale, NY

Technical/Business Analyst (EDI)

Responsibilities:

• Maintaining and troubleshooting the Electronic data interchange (EDI) pipeline for transactions between Energy suppliers and Utilities and SQL database for our UtiliBill Billing/CIS platform.
• Perform EDI mapping and setting up of new customers and Trading partners: Con Edison, National Grid, PSEG, Orange and Rockland, Pacific Gas and many other companies in energy market.
• Setting up test plans on Azure DevOps and deploying QA Regression testing. Maintained and enhanced quality in data translation, conversion efficiency, and user acceptancetesting of Inbound and Outbound Transactions for an in-house software.
• Create and analyze reports utilizing Microsoft Azure Reporting for all QA Test Cases and transaction testing sets.
• Produce test and production files, ensuring all requirement are met and defects removed.
• Retrieve and deliver test files with Utility Companies and Clients via SFTP and other sources.
• Responsible for ensuring data accuracy for all inbound and outbound transactions for over 500 customers.
• Building customized data interchange systems for different vendors as per energy industry EDI standards for transactions and fix errors during translation and file processing.
• Work with SMEs and product managers to produce detailed designs and estimates of new features, enhancements, or repairs to existing programs.
• Monitor in-house NAESB/GISB EDM real-time inbound-outbound EDI transaction Dashboard, create and solve tickets for errors/failed transactions.
• Strong Client Service, Project Management, and communication skills;Learned Electronic Data Interchange.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Analyzed the client’s business requirements,translated them into functional requirements &prepared time & cost estimates for the projects.
• Ensured quality maintenance in deliverables as per SDLC process & client-defined standards.
• Gathered requirements from stakeholders & made sure policies were adhered for every release.
• Spearheaded at preparing user manuals, SOWs, functional specifications documents (FRD), system requirement specifications, review and execution and delivery project status/reports.
• Understanding various investment models involved in Private Equity - Venture Capital and developing the SOW based on partnership established by Confidential with the client.
• Managed client work, sales reports and project statuses on Salesforce.
• Involved in RFP requirements clarifications, elicitation & project analysis meetings.
• Used Visio and Lucidcharts to develop Use Case diagrams, Activity Diagrams and Sequence Diagrams.
• Learned Pre-Sales Consulting, BRD/PRD and SOW creation.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Conducted data cleaning and removed redundant data from events database.
• Solved internal and external support tickets on Zendesk related to IT issues.
• Created highly detailed client’s requirement documentation for programmers for creating event dashboards, forms and deliveredanalytics metrics for client’s events.
• Helped in onboarding/implementing clients on CRM system.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Created a segregated excel database by zip-codes of business in different industry verticals accepting cash and card payments as market research for Pre-Sales team.
• Partnered with the Development and QA teams to ensure business requirements are understood, all business use cases are identified, and expected results are achieved.
• Generate reports and analyze portfolio with internal CRM software.
• Created technical POS migration documentation for engineers highlighting POS firmware, system details and OS.
• Create on-boarding plans for client POS and PCI compliant plan migration and finished necessary client paperwork.