We provide IT Staff Augmentation Services!

Business Analyst/ Scrum Master Resume

SUMMARY:

  • Over 1.5 year of experience working as Salesforce Business Analyst to elicit business requirements for development of IMS business solution for healthcare industry.
  • Understanding and evaluation of Business and functional requirements for healthcare and banking application.
  • Vendor/management and SOW monitoring of partners. Senior Management reporting.
  • Monitoring adherence to SLA’s of partner’s for Incidence and service Requests and Small enhancements.
  • Creation of a detailed Business and Functional artifacts to depict the generation and flow of information from one system to other system for each of the business lines.
  • Experience in writing test plans, reviewing test cases and mentoring QA teams.
  • In - depth knowledge of conducting User Acceptance Test (UAT), data quality checks using SQL, gap analysis and Requirement Traceability.
  • Familiar wif all aspects of SDLC (Software Development Life Cycle) such as waterfall and iterative.
  • Proficiency in using Agile (Scrum) methodologies.
  • Proficiency in MS Office tools - Word, Excel, PowerPoint, Visio etc.
  • Worked on various tools like Service Now, OneTrust, SharePoint, JIRA, and Confluence.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/ Scrum Master

Responsibilities:

  • Worked as Product Owner and Interim Project Manager and acted as liaison between business and IT teams to refine the product and in corporate features based on market demands for the Inquiry Management System of the federal agency dat monitors Medicare and other Health programs.
  • Collaborated wif teams to discover and deliver the best solution to the market presented by the product team lead and the business.
  • Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.
  • Translated features into user stories wifin the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements in JIRA.
  • Updating all the meeting minutes and project documentation up to-date in Confluence.
  • Established user story acceptance criteria and refined stories wif Scrum teams.
  • Created Sprint Release Plans wif input from development teams.
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation

Confidential

Business Analyst

Responsibilities:

  • Worked on Privacy policy for the company and finalizing individual rights request procedures
  • Worked on compliance procedures for CCPA law.
  • Analysis of OneTrust tool scan results for various cookies and third party cookies and its impact analysis and analysis for adherence to governing privacy laws.
  • Drafting key considerations for PIA for launch of any new product, website or location.
  • Documentation pertaining to compliance procedures for the launch of new international location and new financial product.
  • Supporting data categorization and its corresponding response language for the governing privacy laws.

Confidential

Business Analyst

Responsibilities:

  • Worked closely wif the Director of Information technology for Vendor Governance, standard and compliance.
  • External Labor management and oversight.
  • Preparation of various reports like VDI (Virtual Desktop Incident) Report, partner reports for AVR and ISR’s.
  • Analysis of ISR (Incident and Service Requests), SE (Small Enhancements) and SLA reports from the partners and presenting the finding to the partners and also higher management.
  • Monitoring ISR and SE allocation as per the contract by each vendor and understanding reasons for any deviations and addressing the same along wif respective ASM’s and getting concerned party’s at same platform.
  • Preparation of spot check reports of all the partners.
  • Weekly and monthly analysis of awaiting open tickets of each partner and highlight issues if any.
  • Resolution of any day to day partner issues.
  • Taking weekly and monthly updates wif respect to SLA adherence from the partners and preparing a monthly deck for VP presentation showing the SLA monitoring month on month.
  • SOW and SLA monitoring and suggesting any changes to current benchmarks.
  • Ensuring compliance and adherence to the current contract and keeping the contract updated.
  • Preparation of monthly invoices for billing from all the partners.
  • Keeping the Master applications updated of each vendor in OneStop (Service Now).
  • Coordinating wif respective Application Sales Managers for their Incidents and Vetting requests.
  • Organizing meetings wif process stakeholders for regular updates, keeping track of SLA monitoring, future planning, discussing current projects and upcoming requirements. Monitoring compliance to policies and procedures of the organization.

Confidential

Business Analyst

Responsibilities:

  • Worked closely wif IT personnel and business partners to identify and maximize opportunities to improve products services and program business processes.
  • Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.
  • Consulted wif IT Personnel to determine business, functional and technical requirements for specified applications.
  • Developed TEMPeffective reporting tools for the business unit and completed existing projects from original concept through final implementation
  • Organized chart-holding facilities and assisted in training staff. Assisted various projects from start to finish through the SDLC process.
  • Data analysis using data analysis tools (sql) and creation of test cases and testing of same.
  • Participated in Code Reviews, System Testing and UAT followed by production verification, post production testing and support

Confidential, Cleveland OH

Business Analyst

Responsibilities:

  • Preparation of Business Architecture and Application Architecture artifacts for Basel II and Basel III, Commercial Credit Modeling Redevelopment and other Risk areas for the bank.
  • Preparation of Business and functional Architecture for Basel II and Basel III implementation. This included understanding and evaluation of Business and functional requirements for each of the Basel component. Identifying information segment required for all the three Basel pillars and generation of the reports for the regulatory authorities. Creation of a detailed Business and Functional artifacts to depict the generation and flow of information from one system to other system for each of the Bank’s business lines.
  • Gathering Business requirements from stakeholders for preparation of the various artifacts and preparing MS-visio diagram.
  • Conducting meetings wif the business to understand the requirements and translating those requirements for the development of the Business and functional Architecture.
  • Data analysis using data analysis tools and creation of test cases and testing of same.
  • Data analysis using sequel queries for RWA calculator from TCS developed Enterprise Data-warehouse.
  • Involved in User Acceptance Testing and validation of application.

Confidential

Business Analyst

Responsibilities:

  • Preparation of Business and functional Architecture for Basel II and Basel III implementation. This included understanding and evaluation of Business and functional requirements for each of the Basel component. Identifying information segment required for all the three Basel pillars and generation of the reports for the regulatory authorities. Creation of a detailed Business and Functional artifacts to depict the generation and flow of information from one system to other system for each of the Bank’s business lines.
  • Gathering Business requirements from stakeholders for preparation of the various artifacts.
  • Conducting meetings wif the business to understand the requirements and translating those requirements for the development of the Business and functional Architecture.
  • Data analysis for RWA (Risk Weighted Assets) calculator from TCS developed Enterprise Data-warehouse for determining the capital requirement or Capital Adequacy Ratio (CAR). Preparation of test cases for UAT and performing the data requirement analysis using various data modeling tools.
  • Writing business requirements based on different Use cases.
  • Resolving the raised tickets by the business in the TAT and directing them to the concerned departments as and when required.
  • Also was part of the team for preparation and monitoring of Statement of Work for the contractors and vendors.