SUMMARY

• Business Analyst wif 8+ years of Insurance, Healthcare and Banking domain; expertise in Business Analysis, Data Analysis, Business Rules, GAP Analysis and Developing/Creating business process documents
• In depth working noledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process
• Good working experience in AS - IS and TO-BE business processes and experience in converting these requirements into functional and non-functional specifications
• Extensive experience in writing and reviewing User Requirement Specifications (URS), Functional Requirement Specifications (FRS), Requirement Traceability Matrix (RTM)
• Executed projects using various methodologies, including Waterfall, Agile, Proficient in SCRUM framework
• Expertise in creating Wireframes or Screen Mockups using MS Visio
• Good experience in Performing Manual Testing methods like Integration Testing, Black Box Testing, Functional Testing, Regression Testing, Backend Testing
• Good Knowledge and understanding of CRM platform and its functional Modules
• Actively used Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for requirements gathering and brainstorming ideas
• Experience in System Re-engineering, Process Modeling, Data Mapping
• Extensively worked wif the QA Team in executing the Test Plans for UAT, providing Test Data, creating Test Cases, Analyzing Bugs, interacting wif team members in fixing errors and assisted in Postproduction support
• Excellent communication and interpersonal skills which halped in being an exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the success of the projects
• Well versed wif Workflows and (UML) (Unified Modeling Language), technical writing, documentation, presentation and Delivery

TECHNICAL SKILLS

Software Methodology: Agile - Scrum, Waterfall

Requirements Management: Blueprint, JIRA, Requisite Pro, TFS

Languages: Java, PHP, PL/SQL

Database: RDBMS, Oracle 10g & 11g, MySQL, Sybase.

Web Programming Tools: HTML5, DHTML, CSS and Java Script

UML Diagrams/Wireframes: MS Visio, Balsamiq, Axure

Defect Tracking: JIRA, HP Quality Center

Others: MS Office Tools, GIT, Stash, Confluence, Tableau, Intellysis

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

Business Systems Analyst

Responsibilities:

• Create, review and maintain artifacts to ensure organizational standards are met across the enterprise
• Work closely wif COBOL Analysts to ensure rules extraction is communicated effectively
• Create, plan and execute the working standard for the SCS program
• Curate/Translate the COBOL Pseudo Code into English by using theEvolvewareIntellisystool
• Analyze the COBOL source code to reside every business rule in a legacy technology is to beincluded in thetransformation, orpurposefully excluded
• Participate in scrum meetings wif the Project team to provide updates on working projects, to participate in trainings, conduct presentations and discuss future project related activities
• Involved in training the onboard candidates and assigning them the tasks/responsibilities
• Under direct supervision, managed RFP/RFQ documents by administering the assigned procurement initiatives by utilizing pre-established guidelines

Confidential

Responsibilities:

• Supported the project team in defining functional, non-functional and technical specifications to meet business needs for the project
• Actively participated in business meetings wif Office of Administrative Hearings (OAH) to identify the AS-IS process for Fair Hearings conducted in the State of NY
• Conducted Gap Analysis for the existing system requirements and scope document
• Liaised and facilitated wif business stakeholders to identify and define functional and nonfunctional requirements
• Created AS-IS and TO-BE Process flows to be confirmed by the stakeholders
• Created and Peer Reviewed Functional Requirement Documents, Business Process Flows, Use Case Diagrams and Requirement Traceability Matrices
• Collected, documented and analyzed business process and system dependencies
• Collaborated wif other team members to identify and resolve potential gap in requirements
• Assisted in developing business methodology to improve and support business activities
• Participated in trainings for Welfare Management System (WMS), Benefits Issuance Control Systems (BICS), Client Notification System (CNS)
• Participated in shadowing sessions to Fair Hearing Request Intake Process, Scheduling, Hearings, Decisions, Post Issuance provided by NY State SMEs of the existing systems and actively participated in reviewing future requirement collaboration platform for overall IES program
• Developed user manuals wif step-by-step instructions and created appropriate GUI screenshots for the end-users
• Participated in the weekly stand-up meetings wif the Project team to provide updates on working projects, to participate in trainings, conduct presentations and discuss future project related activities
• Created and worked closely wif UI/UX Designer to implement screen mockups for the system using MS Visio

Environment: Waterfall Scrum, MS Office, MS Visio, Blueprint Storyteller

Confidential, NC

Business Systems Analyst

Responsibilities:

• Gatheird requirements for maintaining portals for providers, nurses and hospital staff by customizing CRM application - Patient Plus based on client requirements
• Worked extensively on SharePoint 2013 to maintain client documents
• Facilitated Scrum meetings and also worked on bi-weekly sprints and monthly releases
• Established workflows and procedures into SharePoint Portal using business requirements
• Created user stories and burn down charts using TFS
• Collaborated wif Operations Management partners to recommend the product improvements
• Coordinated the User Acceptance Testing wif the SMEs to make sure that all the Business Requirements are addressed in the application

Environment: Agile Scrum, SharePoint, TFS, MS Office, CRM Module

Confidential, Bloomington, IL

Business Systems Analyst

Responsibilities:

• Involved in facilitating successful roadmap creation and project initiation in relation to strategic direction
• Involved in the evaluation of dependencies, scope, schedule, and providing usable functionality to the claim operations
• Worked wif product owners, architecture team and IT SMEs to gather requirements to prepare detailed design documentation (artifacts) based on Agile methodology approach
• Documented usability feedback/reviews on the application to access design decisions early in the process and re-prioritize the backlog for Agile release
• Process discipline to document end-to-end workflows by using MS Visio
• Documenting the business change requests after proper assessment and impact analysis
• Using CRM Module, consolidated the customer information and documents into a single CRM database so that business users can more easily access and manage it
• Performed ATDD (Acceptance Test Driven Development) sessions along wif the developers and testing team to capture acceptance criteria, User stories, Prioritize User stories, reviewing Acceptance (ATDD)
• Performed CEI Testing (Customer Experience Insights) and conducted impact analysis that could potentially effect the change in the requirements
• Involved in the preparation of business check out activities’ documents like Implementation Readiness Task List
• Participated in documenting communication tactical plans like Potential Updates Memo, High Level Release Memo, Detailed Release Memo, and Detailed Training Memo, Release Notification
• Analyzed the customer interactions, improved customer service relationships and tracked the performance and productivity based on information logged wifin the system

Environment: Agile Scrum, JIRA, CRM Module, MS Office, MS Visio

Confidential, Cary, NC

Business Systems Analyst

Responsibilities:

• Involved in gathering functional requirements by coordinating wif the business
• Developed high level business requirements to create user stories, business, functional requirements and Test Scripts
• Created Agile artifacts and prioritized the ‘Product Backlog’ in JIRA
• Created application prototypes and screen mockups (wireframes) using Balsamiq Designing tool
• Performed data extraction and analysis in Sybase & SQL database. Extensive noledge on HTML5, JavaScript & CSS. Experience in functional analysis of UI-intensive web applications
• Created Run Books (User Manual) to define the application functionality in detail for the end users
• Worked closely wif development and testing teams to ensure functional solution and analysis is communicated effectively

Environment: Agile Scrum, JIRA, Confluence, MS Office, MS Visio, Balsamiq

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Involved in JAD sessions wif business area experts (SME’s), asking detailed questions and carefully recording the user and business requirements in the format so that it can be reviewed and understood by both business and technical people
• Collected Business Requirements, converted them into Systems Requirement specifications to document them using Requisite Pro
• Created Use Case diagrams, test plan and test cases for User Acceptance Testing (UAT) and Back End Testing

Environment: Agile Scrum, Requisite Pro, MS Office, MS Visio

Confidential

Business Analyst

Responsibilities:

• Involved in creating a process, documentation and Standard operating procedure (SOP’s) of the company in all phases of the SDLC
• Interacted wif various business users for business requirements gathering, and finalizing requirement documents
• Provided timely status updates to clients on the project advancements
• Participated in sessions for feasibility and risk analysis wif various stakeholders, including system designers, developers and QA
• Performed organizing and documenting requirements to depict business process flows
• Worked wif QC team in reviewing test cases/scenarios and ensuring appropriate test cases are developed for the requirements
• Participated in SMOKE testing and manual testing procedures
• Maintained the bridge gap between business users and developers to submit requirements and changes, clarify questions and issues

Environment: Agile Scrum, MS Office, MS Visio