SUMMARY:

• I am a project management consultant with excellent understanding of teh Software Development Life Cycle and teh Project Management Life Cycle. I am a highly passionate project management consultant and Business System Analyst with 15 years of combined experience driving TEMPeffective IT business strategy, software engineering best practices and customer service operations in Telecommunication and Financial Services Industry.
• I has a strong reputation for driving process discipline, quality, innovation, and accountability in all business engagements. I possess s such as PMP, ITIL, PRINCE2, CBAP, SMC and expertise with several methodologies and frameworks. I has managed various IT projects as per teh defined methodology (Scrum/Waterfall). For Agile projects, I serve as a servant leader for teh Scrum team to facilitate activities such as Sprint Planning, Daily Stand - up and Sprint Retrospectives. For Waterfall projects, I lead teh project team from initiation through to closure ensuring budget, scope and timelines are honored.
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate TEMPeffectively with client executives and their respective teams.
• Business Analysis experience using analytical skills to managing end users’ requirements.
• Data and Business Analytics experience to help organisations unlock teh value of strategic data asset.
• Helping clients to formulate teh scope, approach and structure of change initiatives.
• Evaluating business objectives, processes and resources to increase operational efficiency.
• Adaptable during times of change, able to persuade and motivate team to defuse tension.
• Leadership capacity and ability to build teams, mentor and train junior PM’s and BA’s as required.
• Omnichannel banking from transaction processing to optimized customer experience.
• Infrastructure project implementing Data Center solutions and Data management technologies.
• KYC/FATCA/QI Regulations expert including Canadian AML Regulations OSFI, IIROC and CDIC.
• EMV (Europay, MasterCard and Visa) and American Express Credit Card Payment processing platform
• Bilateral and Syndicated loan processing system such as Terminos, Finastra and Loan IQ.
• Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Project and Product Management experience in implementing online and mobile banking.
• Vendor management experience in researching and sourcing through RFI, RFQ, RFP activities.
• Experienced with Cost Management control, forecasts and cost trend reports, Net present value (NPV).
• Configuration and Change Management including Enterprise Portfolio and Service management Tools such as Smart stream, Planview, Clarity, Primavera P6, Service Now, Maximo.
• Experience with scrum tools like TFS, JIRA, Confluence, Slack and Microsoft office applications.
• Experience leading SaaS / Cloud-based project implementations for SharePoint/Office365/Azure.
• IT service management tools such as Service Now, Maximo, CA Clarity.

WORK EXPERIENCE:

Scrum/Agile Project Manager

Confidential

Responsibilities:

• Worked with stakeholders to develop best practices, policies and process that support project goals.
• Prepared and monitored risk/ issues for project including managing teh strategy and roadmap.
• Prepared cost benefit analysis for project and Lead teh team in using Agile and scrum practices.
• Resolve conflicts and issues that occur and removing impediments that may hinder teh scrum team.
• Help teh scrum team achieve higher levels of scrum maturity and increasing productivity.
• Track and report metrics and build strong relationships with stakeholders and product owners.
• Managed development of RFP questions working with working with external vendors and IT partners.
• Created project plans, status report, defining resource requirements, timelines and other related tasks.
• Responsible for building and sustaining teh day-to-day relationships and communications (including project briefings) with stakeholders at various levels of teh organization.
• Scheduled and facilitated regular core team and key governance forums.
• Tracked project milestones and reporting on an overall integrated delivery plan.
• Prepared weekly status updates for project executive team and maintained RAID log.
• Organized and facilitated Agile and Scrum meetings, Gemba Walk, Sprint Planning, Daily Scrums or Stand-ups, Sprint Check-In, Sprint Review & Retrospective

Scrum/Agile Project Manager

Confidential

Responsibilities:

• Lead teh scrum team in self-organization, established a communication plan supported by stakeholders.
• Strategize teh mitigation plans for maintaining teh overall schedule to prevent missing a key milestone.
• Track all project attributes such as assumptions, constraints, risks, critical decisions, change requests.
• Identified and resolved potential risks and issues to meeting teh deployment requirements and timing.
• Built and executed change, communication and learning plans, including stakeholder analysis.
• Execution of sprints through key ceremonies such as daily scrums, sprint planning and retrospectives.
• Maintained RAID log (risks, action items, issues and decisions), created project plans, and status report.
• Provided on-going communication to key stakeholders, including teh Project Sponsor, Business Project Owner, Program Manager to ensure they are aware of significant changes to teh project status.
• Distribute information and manage Stakeholder expectations to ensure quality deliverables.
• Identified and managed project dependencies and critical path.
• Participate in teh end of project review process, identifying lessons learned and providing recommendations for improvements for future project planning.
• Facilitate Steering Committee meetings as required for project updates and status review.

Scrum/Agile Project Manager

Confidential

Responsibilities:

• Managed a team of 10 resources both full time and contract and aligned to teh needs of teh project.
• Built strong relationships with stakeholders and exercised appropriate judgment to escalate items.
• Participate in teh end of project review process, identifying lessons learned and providing recommendations for improvements for future project planning.
• Identified all project dependencies and risks, ensuring that they were TEMPeffectively managed
• Maintained RAID log (risks, action items, issues and decisions), created project plans, and status report.
• Provided on-going communication to key stakeholders, including teh Project Sponsor, Business Project Owner, Program Manager to ensure they are aware of significant changes to teh project status.
• Distribute information and manage Stakeholder expectations to ensure quality deliverables.
• Identified and managed project dependencies and critical path.
• Participate in teh end of project review process, identifying lessons learned and providing recommendations for improvements for future project planning.
• Facilitate Steering Committee meetings as required for project updates and status review.

Project Manager

Confidential

Responsibilities:

• I was responsible for teh facilitation, execution and follow-up of executive-level meetings
• Provide Project Review Team artefacts such as Terms of, presentations and reports.
• Managed all matters related to identification and developing of change strategies, established cultural change management strategies and monitored efficacy of changes,
• Identified and acquired resources and coordinate teh efforts of FTE and contractors to deliver project.
• Developed Project Charter following PMO standards. Support project-chartering process and setup, including developing, project scope, goals and deliverables that support overall business goals
• Identify and work with Business Analysts and Stakeholders to collect requirements, define scope, and create work breakdown structure
• Oversee teh usage and compliance of a centralized SharePoint workspace, plan and manage teh migration of existing project data into a centralized repository.
• Propose, review and present key reports/documents from Project Data Analysts, Change Consultant, Project Review Team Chair, Quality Assurance, etc., for Project Review Team meetings use.
• I am responsible for project management, change management and business transformation for both internal and external stakeholders.

Project Manager

Confidential

Responsibilities:

• I managed Project change, assumptions, risk and issue management including contingency and mitigation planning Management of project inter-dependencies.
• Monitored risk and issues for project including managing teh strategy and roadmap.
• Prepared cost benefit analysis document for project.
• Remove impediments by following up with stakeholders to get clarity on business asks.
• Oversee and manage scope, timeline, quality, goals, and deliverables that support business goals
• Identify and track key KPIs related to teh health of teh development process
• Facilitated sessions to translated business requirements into systems requirements specification and reviewed these with teh solution design and development teams to ensure accuracy and clarity.
• Participated in JAD and requirements workshop sessions, defined comprehensive business requirements (functional, non-functional, technical, systems, use cases, business rules, interface, data, and security).
• Analyzed stakeholder needs, identified gaps, and defined capabilities for an acceptable solution.
• Support project-chartering process, developing project scope, Plan, schedule and track project timelines, milestones and deliverables that support overall goal.
• Track projects with related cost estimation and scope control responsibilities

Project Manager/Business Analyst

Confidential

Responsibilities:

• Managed project expectations and project success criteria with team members and other stakeholders.
• Plan, schedule and track project timelines, milestones and deliverables.
• Presented findings to stakeholders using TEMPeffective communication skills to all levels of management.
• Responsible for policy writing, business cases, performing cost benefit analysis on proposed solutions.
• Worked with SMEs and project team to define, document, and communicate teh data requirements.
• Assisted in teh preparation of data migration plans, including migration risks and project milestone.
• Provided leadership in resolving problems or issues and communicated resolution of teh issues.
• Perform risk identification and mitigation activities, escalating unresolved issues to teh Delivery Director, Program Manager and Business partners where appropriate to secure their timely decisions/support.
• Support project-chartering process and setup, including developing, project scope, goals and deliverables that support overall business goals.
• Identify and work with Business Analysts and Stakeholders to collect requirements, define scope, and create work breakdown structure.

Project Manager

Confidential

Responsibilities:

• Prepare and deliver presentations on project status when required.
• Identified, tracked and resolved project risks by TEMPeffectively engaging stakeholders in risk mitigation.
• Prepared project plans and schedules to define project tasks, timelines and resources.
• Manage teh triple constraint of cost, time and scope with recommendations and strategies.
• Track projects with related cost estimation and scope control responsibilities.
• Plan, schedule and track project timelines, milestones and deliverables.
• Developed project plans, project charters, SOW/RFP's, track project execution, manage changes, develop and execute implementation plans.
• Fostering business relationship and coordinated with other internal departments.
• Identified and managed project dependencies, critical path, provide updates, information and manage Stakeholder expectations.

Business System Analyst

Confidential

Responsibilities:

• Worked with users to define business rules, operational procedures and define user scenarios
• Translated business needs into system requirements specification with teh solution development teams.
• Produced deliverables such as Statement of needs and developed functional specification document.
• Performed JAD sessions with business users to document teh business target state, and gap analysis.
• Developed use cases, diagrams, data models, process flows charts to determine as -is and to -be.
• Assisted with User Acceptance testing (UAT), System integration Testing (SIT) and Regression Testing.
• Identified project stakeholders and designated critical stakeholders as Subject Matter Experts.
• Helped outline project system scope, detailed workflows and high-level system capabilities.
• Worked with teh users to define business rules and operational procedures.
• Elicited and analyzed requirements, risk, assumptions etc. to developed Business Requirement document.

Business System Analyst

Confidential

Responsibilities:

• Reviewed, and analyzed systems and user needs, with recommendations for process improvements.
• Defined system boundaries, architectural artifacts, user interface, created UML diagrams.
• Gathered and analyzed requirements, identified risk factors, and developed Business Requirement documentation (BRD), and system requirement specifications (SRS).
• Facilitated requirements sessions to understand teh application and provided project status reports.
• Conducted JAD sessions involving teh user community to identify, analyze and formalize requirements.
• Prepared use cases, report mock-ups and business rules for proposed solution.
• Helped identify and resolve bug fixes with defect management such as HPQC.
• Supported end-users with user acceptance testing plan (UAT), ensuring deliverables met requirements.
• Documented lessons learnt and participated in teh project closeout processes.

Business System Analyst

Confidential

Responsibilities:

• Performed requirements analysis by gathering requirements by means of interviews, job shadowing, brainstorming, JAD sessions, document analysis and questionnaires.
• Produced deliverables such as BRD, functional and non-functional specification document.
• Performed analysis of end-to-end business processes (current and future state), functional design, process definition, business process and business workflow mapping.
• Conducted data mapping of system data from source to target.
• Used requirement Traceability Matrix to track requirements from use cases to test cases.
• Leading discovery meetings, business requirement documentation, system design document, test scripts, test validation, support of user acceptance