Client Technical Analyst Resume Florence, Kentucky - Hire IT People

PROFESSIONAL PROFILE:

Having experience as a highly skilled network administrator, with strong knowledge of network security at desktop, server and internet levels. Extensive experience in building, improving, supporting and architecting ASP - type infrastructures with expertise troubleshooting, in distributed multi-tier platforms in various environments.

SKILL:

Active Directory

Android

Blackberry

Cisco Switches

Citrix

Database Administrator

MS Office Suite

MS Outlook

HTML/XHTML

SQL

IBM DB2

McAfee

MySQL

Norton

OS Security

LAN/WAN

Linux/UNIX

PC and Laptop setup

Printers

Project Management

Remote Access

Symantec

System Administrator

VPN

Windows XP/Vista/7

Windows Server

Wireless

EXPERIENCE:

Client Technical Analyst

Confidential, Florence, Kentucky

Responsibilities:

Duties include working on and maintaining in-house software hardware and systems for dealerships throughout the country taking calls and solving problems with in-house software, hardware Networking and systems.

Technical Support Consultant

Confidential, Cincinnati, Ohio

Responsibilities:

Duties include providing setup of PCs and laptops for deployment as well as installing and maintaining hardware and software throughout the company using Windows 7.
Other responsibilities include adding machines to the network and using network resources to load software and maintain servers that are on the network.

Technical Support Consultant

Confidential, Erlanger, Kentucky

Responsibilities:

Duties included setting up new accounts for users, setting up new desktops and laptops for deployment with Windows 7 and Office 2010, refreshing and updating old equipment for Windows 7, encrypting machines, writing documentation for the setup of laptops and pcs and testing software so that it is compatible with Windows 7.

Technical Support Analyst

Confidential, Cincinnati, Ohio

Responsibilities:

Duties included working on POS machinery, installing MacAfee security and hands on set up and deployment of laptops and desktops.
In addition, I did random checks of all Cisco switches to ensure that the equipment was connected and working correctly.

Technical Support Analyst

Confidential, Hebron, Kentucky

Responsibilities:

Duties involved taking calls from over 5000 end users doing 80 to 100 calls a day.
I was responsible for first call resolution 90% of which was working with and fixing Microsoft outlook 2003, 2007 issues, Microsoft office 2003, 2007 OS Security, SQL, Project Management, BES and Linux.
Other responsibilities involved heavy work with Active Directory to set up users in addition to working with SecureID support.
I did some set up with Microsoft Office as in teaching and giving tips and tricks on shortcuts and just to use all office products well.
I also answered emails with computer issues using remote technology to fix issues or to make tickets that prompted technicians to fix the hardware problems.
I was also responsible for all follow up to ensure that issues had been resolved using Remedy as a ticketing system.

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Client Technical Analyst Resume

Florence, KentuckY

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