SUMMARY

• 11+ Years of Experience in a Business Systems Analyst/Business Analyst Role
• IT Savvy Sr. Business Analyst wif Professional IT experience. Focused on Cloud Solutions,SharePoint Analysis, Business Intelligence, Business Analysis, Systems Analysis, Salesforce Administration.
• Experience in custom ERP (SAGE, GP, SAP) integration projects acting as teh liaison between teh client and teh technical team.
• Experience in Agile & Waterfall Methodologies.
• Handling BA Projects, Cloud - Enabled CRM Solutions, SharePoint, Financial Business Intelligence Domains.
• Coordinated Agile/Scrum sessions, User Stories, Task Delegation, Project Management.
• Lead JAD Sessions to Mitigate Time Spent in Moving Information Between Stakeholders and Team Members.
• Created Business Requirements Documents (BRD) and Functional Requirements
• Process Improvement, Enhancements, & Business Process Designing.
• Process Documentation LOB's, User Stories, Define and Evaluate teh Complete Process.
• Worked wif Project Teams, Subject Matter Experts ("SMEs") and Stakeholders to Achieve Desired Deliverables.
• Proficient in Developing Use Cases & Diagrams (Activity, Sequence & Collaboration).
• Query Databases, Analyze Worksheets, Study Reports & SQL Queries for QA Testing.
• Experience Using Project and Portfolio Management (PPM) Platforms Such as Clarity. working wif various banking channels: ATM, Online Banking, Mobile app banking (IOS or Android)
• Domain Knowledge in Pharmacy, Insurance, Health Care, Finance/Banking, Retail & E-commerce.
• Provided Strategic Insights for Enhancing Line of Services to Senior Management.
• In Depth Knowledge of Software Development Life Cycle Using Various Methodologies like Agile, Waterfall, RUP and All teh Associated Workflows and Artifacts.
• Extensive Knowledge and Experience in GAP Analysis, SWOT Analysis, Financial Statement Analysis, Analyzing Industry and Market Trends.
• Developed/Executed Test Cases, Test Plans and Use Cases to Support teh Development Team and Business Groups. Managed Requirements in JIRA.

PROFESSIONAL EXPERIENCE

Sr. IT Business Systems Analyst

Confidential - Alberta, CA

Responsibilities:

• Experience in Estimation, management and reporting of timelines, resources and budgets, coaching, mentoring, training, billing and recovery and day-to-day interaction wif a team of QA professionals (testers, automation experts, and planners).
• Create teh required Process Flows, Use cases and other business related flows using MS Visio
• Actively take part in teh project Design to ensure teh adherence of Document management and functionalities.
• Worked wif teh Business's internal Collections Business Intelligence for Data Warehousing strategies and requirements.
• Conducting Project status meeting’s daily, weekly. Monthly and publishing meeting minutes.
• Coordination wif Business, vendor, Dev & QA teams.
• Involved throughout teh SDLC Life cycle and STLC Life cycle.
• Creating mapping rules and data transformation rules from end-to-end systems for efficient data management
• Experience working wif various banking channels: ATM, Online Banking, Mobile app banking (IOS or Android); creating end to end workflows for desired functionalities
• Experience wif analysis and handling of transaction flows from Point of Sale to various downstream processes.
• Produced vendor evaluation reports to identify all proposed vendor solutions to halp business evaluate and compare each possible solution
• Worked wif teh business team to produce Business Requirements Document
• Conducted Joint Application Development (JAD) sessions wif Subject Matter Experts (SMEs) to identify business rules, functional and nonfunctional requirements
• Responsible for defining and creating Requirements Management Plan and Solutions Requirements Document (SRD)
• Participated in weekly project status meetings and created weekly project status reports
• Conducted requirement walkthroughs wif Developers and QA team to halp them understand teh requirements and proactively identified feasibility issues
• Maintained traceability matrix for requirements management using Top Team
• Conducted bug triage wif QA and Development team to go over teh defects
• Experience in collaborating wif SME’s/ IT Architects, and IT Developers/Designers.

Senior Business System Analyst

Confidential

Responsibilities:

• Interacted wif Business stakeholders/Project Management team & Developers team
• Successfully implemented and integrated SAGE ERP System wif external systems.
• Assist in defining and deploying new processes and in facilitating teh continuous advance of existing Android mobile app processes
• Create metrics and tracking for Mobile Controls initiatives
• Executes weekly performance management metrics reviews for outbound transportation and derive improvement plans from it
• Supports teh Operations Planning (OP) Process for performance and costs
• Sustains and improves communication flows wif main stakeholders, ensuring full visibility for transportation
• Independently develops solutions for a project, including managing complex issues, by applying in-depth supply chain and industry noledge
• Consults wif business leaders on a wide range of supply chain issues
• Designed archiving and retention polices for ERP systems (SAGE, GP, SAP).
• Prepared various kinds of documents like Business requirements documents, Functional requirement document, use cases & User stories.
• Implemented and delivered medium & large complex projects.
• Conducting Project status meeting’s daily, weekly. Monthly and publishing meeting minutes.
• Coordination wif Business, vendor, Dev & QA teams.
• Involved throughout teh SDLC Life cycle and STLC Life cycle.
• Creating mapping rules and data transformation rules from end-to-end systems for efficient data management
• Experience wif analysis and handling of transaction flows from Point of Sale to various downstream processes.
• Created Current State and Future State Process Models using MS Visio.
• Produced vendor evaluation reports to identify all proposed vendor solutions to halp business evaluate and compare each possible solution
• Worked wif teh business team to produce Business Requirements Document
• Responsible for defining and creating Requirements Management Plan and Solutions Requirements Document (SRD)
• Participated in weekly project status meetings and created weekly project status reports
• Conducted requirement walkthroughs wif Developers and QA team to halp them understand teh requirements and proactively identified feasibility issues.
• Maintained traceability matrix for requirements management using Top Team
• Conducted bug triage wif QA and Development team to go over teh defects

Business Analyst

Confidential

Responsibilities:

• Master data management in a Salesforce environment
• Gatheird and documented teh requirements dat were critical to teh business mission
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives wif each other, resolve any issues and come to an agreement quickly.
• Created Functional and Non - Functional Requirements documents.
• Created Report Specifications wif data mapping for teh development and QA team.
• Documented and delivered Functional Design Document to teh project team.
• Managed Business, Functional and Non-Functional requirements in DOORS.
• Interpret and communicate findings understood by teh average users
• Driven new business and support existing clients by pulling stats dat play a key part in halping sales team close deals and improve current customer campaigns
• Interact wif internal and external clients to extract, interpret, and communicate data.
• Worked on key business insights and provided actionable recommendations.
• Developed graphs/dashboards/metrics from raw data to halp show ROI to customers.
• Compelling presentations to halp teh sales team close deals and retain business.
• Compile recurring dashboards to track performance for customers.
• Acted as point of contact and leader on teh Analytics and Reporting. am throughout teh organization for all products/projects under you're purview.

Business Analyst

Confidential

Responsibilities:

• Gatheird and documented teh requirements dat were critical to teh business mission.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives wif each other, resolve any issues and come to an agreement quickly.
• Created Functional and Non - Functional Requirements documents.
• Created Report Specifications wif data mapping for teh development and QA team.
• Documented and delivered Functional Design Document to teh project team.
• Managed Business, Functional and Non-Functional requirements in DOORS.
• Heavily interacted wif Data Warehousing team in Metadata Modeling and gathering requirements for product catalogue data load specifications for Data mapping and Data Modeling.
• Understanding of ETL architecture and experience deploying ETL solutions.
• Salesforce data engagement, report generation.
• Created and delivered Data Mapping documents to teh project team.
• Developed Use Cases, Context Diagrams, Activity Diagrams, and Process Flow
• Diagrams using OOD using UML and Business Process Modelling.
• Worked closely wif development team and walked them through teh requirements and
• Functional Design Documents on day-to-day basis.
• Assisted QA in testing and logging defects using HP ALM.
• Assisted teh PM to track progress wif weekly estimates of remaining work to be done.
• Performed User Acceptance Testing (UAT).