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It Business Analyst Resume

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SUMMARY:

  • Experience collecting and documenting user requirements for software development
  • Knowledge of use cases, user stories, work flow diagrams, and other software documentation methods
  • Proficient in managing projects from requirement gathering through UATs and go - live
  • Intermediate skills in SQL both in Microsoft SQL Server and Oracle environments
  • Significant experience in a software development and support environment using ticket management software such as Remedy and JIRA
  • Experience working in and supporting standard and customized Salesforce
  • Excellent skills with the Microsoft Office suite, particularly Excel including pivot tales and vlookups
  • Familiar working in both waterfall and agile software development methodologies
  • Basic skill accessing and troubleshooting software logs through the Splunk software platform
  • Minor development experience through the creation of solutions to business problems via the Pipeline Pilot application
  • Independent interest and study of Javascript and PHP, as well as WordPress website design
  • Experience in IT project management from requirement gathering through implementation
  • Experience prioritizing and directing the activities of a technical service desk
  • Knowledge of enterprise level business operations and technical workflows
  • Excellent communication skills with both business and technical teams
  • Adept at working in and leading teams
  • Strong background in technical support and troubleshooting
  • Several years of experience in private and public accounting, as well as an advanced degree earned in accounting

EXPERIENCE:

IT Business Analyst

Confidential

Responsibilities:

  • Met with users to gather software requirements and synthesized them into project plans and workflows for off-site development
  • Served as project manager for software development efforts in .Net and SharePoint environments
  • Created training documents related to new and existing software for non-technical personnel
  • Organized quarterly development prioritization meetings with user groups to ensure proper allocation of resources
  • Directed the day-to-day operations of the off-site help desk for .Net and SharePoint applications

Support Analyst

Confidential

Responsibilities:

  • Documented user software enhancement requests and developed use cases for development
  • Ensured user needs were prioritized for sprints during stand up meetings
  • Served as the subject matter expert in level 2 support for all of Monsanto’s marketing applications
  • Entered data maintenance and procedural change requests into TeamTrack and collaborated on stories in JIRA
  • Also served as subject matter expert for the digital marketing space, ensuring new website redirects were completed and applicable firewall settings changes made
  • Utilized PipelinePilot, and to a lesser extent Spotfire, and Splunk, to automate business processes and create novel monitoring tools in the business to business and commercial seed space

Software Analyst

Confidential

Responsibilities:

  • Communicated product defects and desired features to the development team through StarTeam change requests
  • Trained userAnalyzed software issues in a proprietary petroleum accounting platform to determine if the root cause was software defect or user error. s in a variety of tasks and features via GoToMeeting screen sharing software.
  • Trained junior staff members in accounting methodology and program features

ACCOUNTANT

Confidential

Responsibilities:

  • Performed all tasks related to the accounting cycle; payroll, reconciliation, accounts payable and receivable etc.
  • Prepared financial data for tax preparation by our contracted CPA
  • Created a variety of MS Excel based reports and matrices to aid management’s understanding of the company’s financial position.
  • Served as the de facto IT professional for the office; prepared company laptops for new hires, managed the wireless network, set up and maintained printers etc.

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