IT Business Analyst Resume

SUMMARY:

Experience collecting and documenting user requirements for software development
Knowledge of use cases, user stories, work flow diagrams, and other software documentation methods
Proficient in managing projects from requirement gathering through UATs and go - live
Intermediate skills in SQL both in Microsoft SQL Server and Oracle environments
Significant experience in a software development and support environment using ticket management software such as Remedy and JIRA
Experience working in and supporting standard and customized Salesforce
Excellent skills with the Microsoft Office suite, particularly Excel including pivot tales and vlookups
Familiar working in both waterfall and agile software development methodologies
Basic skill accessing and troubleshooting software logs through the Splunk software platform
Minor development experience through the creation of solutions to business problems via the Pipeline Pilot application
Independent interest and study of Javascript and PHP, as well as WordPress website design
Experience in IT project management from requirement gathering through implementation
Experience prioritizing and directing the activities of a technical service desk
Knowledge of enterprise level business operations and technical workflows
Excellent communication skills with both business and technical teams
Adept at working in and leading teams
Strong background in technical support and troubleshooting
Several years of experience in private and public accounting, as well as an advanced degree earned in accounting

EXPERIENCE:

IT Business Analyst

Confidential

Responsibilities:

Met with users to gather software requirements and synthesized them into project plans and workflows for off-site development
Served as project manager for software development efforts in .Net and SharePoint environments
Created training documents related to new and existing software for non-technical personnel
Organized quarterly development prioritization meetings with user groups to ensure proper allocation of resources
Directed the day-to-day operations of the off-site help desk for .Net and SharePoint applications

Support Analyst

Confidential

Responsibilities:

Documented user software enhancement requests and developed use cases for development
Ensured user needs were prioritized for sprints during stand up meetings
Served as the subject matter expert in level 2 support for all of Monsanto’s marketing applications
Entered data maintenance and procedural change requests into TeamTrack and collaborated on stories in JIRA
Also served as subject matter expert for the digital marketing space, ensuring new website redirects were completed and applicable firewall settings changes made
Utilized PipelinePilot, and to a lesser extent Spotfire, and Splunk, to automate business processes and create novel monitoring tools in the business to business and commercial seed space

Software Analyst

Confidential

Responsibilities:

Communicated product defects and desired features to the development team through StarTeam change requests
Trained userAnalyzed software issues in a proprietary petroleum accounting platform to determine if the root cause was software defect or user error. s in a variety of tasks and features via GoToMeeting screen sharing software.
Trained junior staff members in accounting methodology and program features

ACCOUNTANT

Confidential

Responsibilities:

Performed all tasks related to the accounting cycle; payroll, reconciliation, accounts payable and receivable etc.
Prepared financial data for tax preparation by our contracted CPA
Created a variety of MS Excel based reports and matrices to aid management’s understanding of the company’s financial position.
Served as the de facto IT professional for the office; prepared company laptops for new hires, managed the wireless network, set up and maintained printers etc.

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