SUMMARY

• 7 years of Industry experience as a Business Analyst wif solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Diverse experience in Audit, Tax, Online Banking and Financial Services.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Helped teh project managers and stakeholders in performing teh cost estimation, cost analyses and benefits.
• Extensive risk management experience conducting fraud and risk investigations for financial institutions and payment processing organizations.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Excellent understanding of EFT system (such as ACH, Fed Wire, BACS, CHIPS, FIX, SMAC, Automated Cash management and Prime Brokerage).Knowledge of Online Banking and teh whole Fund Transfer process.
• Strong knowledge of software development life cycle (SDLC), waterfall, Agile/Scrum, and RUP (Rational Unified Process).
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Extensive experience in Strategic development of a Data Warehouse and in Performing Data Analysis and Data Mapping from an Operational Data Store to a Enterprise Data Warehouse.
• Proficient in developing and debugging SAS/MACROS to access, extract, modify, merge, and analyze financial data and other SAS application for data updates, data cleansing, and reporting.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance wif teh Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Good experience wif Rational Rose, Rational Requite Pro, Rational Clear Quest, Rational Clear Case, MS Project, MS Visio.
• Interface wif clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as teh lead of teh Projects.
• Highly motivated team player wif excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Methodologies: Rational Unified Process, Unified Modeling Language, Joint Application Development (JAD)

Change Management Tools: Rational Clear Quest, Test Director, Clear Case

Business Modeling Tools: Rational Rose Suite, Microsoft Visio, Irise Studio

Business Intelligence: Business Objects, Crystal Reports, Cognos

Project Management: Microsoft Project, Microsoft Office, Lotus Notes

Programming: Java, SQL, PL\SQL

Databases: Oracle, DB2, MS - SQL Server

Industry Exposure: Financial Services, Credit Cards, Investment Banking

Financial Skills: Financial Analysis, Credit Appraisal, MIS Reports generation

PROFESSIONAL EXPERIENCE

Confidential, Salem, OR

Senior Business Analyst

Responsibilities:

• Working as a Senior Business Analyst in Agile methodology wif Confidential for State Project for Department of Justice for Child Support Program.
• Initiated teh Child Support 101 process wif State of Oregon for Business Process Knowledge.
• Working on migrating teh California Child Support System application to State of Oregon Child Support System wif enhancements as per requirements for Oregon State federal certifications
• Gatheird and document requirements for multiple process areas such as Case Intake, Paternity Establishment, Support Order Establishment, Enforcement and Financials.
• Created Requirements Traceability Matrix across all teh process areas for teh Batch Process, Use Cases, Forms and Forms ID, Page Mockups & Hi-Fi Screens, Interface and direction.
• Working closely wif teh client’s BA’s and SME’s to document state specific requirements.
• Created Process Flows for various sub-process areas for understanding of teh business process module and teh data flow of User vs System and triggers
• Created JAD(Joint Application Design) & JTD(Joint Technical Design) presentation documents and driven teh process of responsibilities and roles for each areas of expertise to organize teh tasks.
• Created Functional Design Documents front end UI validations and backend element mapping for end to end Functional Design of teh application
• Working in a collaborative environment wif teh business line and technical team to align teh development of teh requirements as per client’s needs.
• Owned teh Establishment Business process area and worked across all other cross-functional teams for end to end functionality and seamless user experience.

Confidential, Madison, WI

Senior Business System Analyst/Quality Assurance

Responsibilities:

• Worked as a Senior BSA in an Agile SCRUM environment and Waterfall environment for multiple projects on Amfam.com Auto Quote and Bind team for Amfam.com User Interface enhancements and Re-designing.
• Participated and accomplished agile training sponsored by American Family Insurance and facilitated by CENTARE Company.
• Worked closely wif Product Owner on state roll out projects for enhancement of Amfam.com for various states from Classic to Advance - Amfam.com.
• Worked closely wif Policy Center and Billing Center Teams as a major impacted teams for any enhancements on Amfam.com.
• Experienced wif Policy Center by Guidewire - an application used as a major backend system for Amfam.com UI for any enhancements and changes.
• Worked heavily on Product Model for state specific at Policy level and Vehicle level coverage.
• Worked on various state specific rules and regulations for Policy Administration Constant fee, Financial Responsibility (SR-22), Auto Theft Prevention Program, Anti-Theft and state/policy specific discounts.
• Worked on Homeowners Policies for dwelling and construction attributes and underwriting referrals.
• Worked on Click to Sign model enhancement for Policy Center while binding teh policies wif e-signature.
• Worked on enhancement of source codes and channel codes from Amfam.com UI, Customer Care & Agents to differentiate teh source of sale and teh channel through which teh sale TEMPhas been initiated.
• Worked closely wif developers, testers, UX designers, Architects, Product Owner and Scrum Master as adopting teh agile environment and parallelly shadowing and halping teh team to accomplish teh sprint goal.
• Represented Amfam.com as a BA in Solution and Kick Off meetings wif various teams and departments to understand teh impact to Amfam.com Auto Quote and Bind application.
• Documented any impacts which are state specific for teh roll outs of states which are in classic and going to advance amfam.com.
• Expert in state specific coverages and limits offered by Amfam.com to teh customers for Auto policies.
• Documented business and system requirements for Amfam.com enhancements and flow changes.
• Interviewed Business lines and Product Owners for gathering business rules and high level scope of teh projects.
• Reviewed requirements wif Business Lines and Product Owner to get teh approval on teh business need.
• Facilitated requirements review and estimation meetings wif developers and testers and UAT team for teh roadmap and timeline requirements.
• Worked on Amfam.com JIRA tool to work on defects for multiple projects and provide necessary information needed to fix teh defect and/or requirements change.
• Reviewed test cases wif test team to ensure that all teh requirements are covered and tested functionally.
• Used Rational Requisite Pro for overall Requirements Management and to build teh Requirements Traceability Matrix.
• Interacted wif End users and participated in JAD session to ensure that their requirements are compliant wif code tested.
• Participated in Security meetings to review teh requirements and to analyze if teh security scan is needed before implementation of teh enhancement.
• Represented teh Scrum Team during presentation of task accomplished wifin teh sprint to product owners and stakeholders.
• Documented teh priorities in teh product backlog and halped teh product owner to refine teh PBI’s (Product Backlog Items).
• Adopted and worked on all teh different phases of Agile SCRUM environment SDLC. SCRUM Planning, Product Backlog Items Refinement, Sprint Review, Sprint Retrospective and most important - Feedback.

Environment: Amfam.com, Policy Center, Product Model, Amfam internal JIRA tool, MS office tools, MS Share point, Joint Application Development (JAD), Box, Amfam internal templates for documenting requirements, Clarity Timesheets tool

Confidential, Green Bay, WI

Senior Business System Analyst

Responsibilities:

• Worked as a BSA in a concept project for implementation of Application Performance Monitoring (APM) Solution and Implementation of Telecom Expense Management (TEM) Solution.
• Served as liaison between business and systems team to understand teh scope of teh project from business and gather requirements from systems perspective.
• Interviewed IT partners such as application owners, Business Solution Managers, Infrastructure team to gather current application monitoring process information “As Is” and documented gaps to understand wat is needed to fulfill “To Be” state of teh project.
• Gatheird various data flow diagrams and system diagrams to understand teh point-to-point data flow and monitoring process from one pin point to another.
• dis includes a process flow from End User to teh infrastructure and other components which makes an application to work.
• Gatheird and documented all teh business requirements (High level & Detail level) into a Business requirement document.
• Created end-to-end integration flows for implementation of a solution and its integration wif Confidential systems.
• Attended demos from multiple vendors providing APM Solution to organizations selected from Magic Quadrant of Gartner.
• Documented and analyzed vendors capability to fulfill Confidential ’s needs based on demos provided in order to narrow down teh list of vendors to score teh requirements.
• Created technical questionnaire as a part of requirements score card to be given out to all selected vendors to gauge their abilities to fulfill our requirements.
• Scored all teh vendor responses vs Confidential ’s mandate and desired requirements and selected teh top vendors to do Proof-of-Concept wif.
• Worked closely wif Systems Engineer to halp create an environment to install vendor solution to do proof of concept.
• Worked closely wif vendors to get them network access and create dashboards as per Confidential ’s requirements.
• Interviewed app owners and team to gather and document teh success criteria based on teh type of application selected as a candidate (Homegrown, Compiled and partly homegrown and compiled, cloud based applications).
• Created test cases based on various scenarios given out by interviewing app owners to fulfill their success criteria.
• Documented Actual results from Proof-of-Concept and compared teh Actual results vs Expected results to gauge vendor application performance wif Confidential ’s success criteria.
• Created Current and Future State business process flows to understand teh transformation of manual process to automation.
• Created Usage scenarios for integrations between teh Solution application and Confidential systems.
• Participated in teh JAD sessions along wif technical team members and client to elicit requirements.
• Worked closely wif Systems Analyst to capture functional requirements from functional specifications for reports and integrations.
• Documented data requirement based on reports and UI specs from sandbox of teh Solution application.

Environment: MS office tools, Community Manager, Joint Application Development (JAD), MS Share point and Confidential internal templates for documenting requirements, Innotas Timesheets tool

Confidential, Bloomington, IL

Execution Business Analyst/Quality Analyst

Responsibilities:

• Participated in strategic and planning architecture as a subject matter expert on behalf of their specific area.
• Responsible for reviewing Business Requirements Documents BRDs, functional requirement documents FRDs, and Test cases for teh CCN Impact.
• Served as a liaison between systems and business partners from other departments for business related issues.
• Worked closely wif teh Business Architects to create future state architecture and ensure teh vision is achieved wifin execution efforts.
• Facilitate Verification and Review meetings to identify bugs in teh initial stages of Requirements and Design of teh project.
• Create and review Wireframes and page mockups to halp business users visualize teh website.
• Responsible for overall management of teh testing scope of various tracks in teh project which includes Performance Testing, Data Validation & Integration Testing, UI Functional, End-to-End Testing, UAT Testing, and Production Shake out Testing.
• Facilitated Joint Application Development (JAD) sessions wif all IT group members for communicating & managingexpectations and to discuss various means for integrations wif current system using an adoption through execution strategy.
• Review Test Cases to ensure accurate and complete testing of CCN requirements.
• Responsible to understand and document testing requirements, provide test estimates, create and review test cases, execute and review test results.
• Assisted in User Acceptance Test before teh go-live of teh project.
• Maintain strong relationships wif Customer Care Network Team and teh Development Center Team of Excellence.

Environment: MEGA, Test Link, Trac, MS Visio, Lotus Notes 8.5, Sales Force Toolkit, MS Office tools, MS Share point

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Involved in all phases of Software development life cycle (SDLC) in Agile Scrum framework.
• Analysed and collected business requirements, identified system interfaces and created teh requirements specification document for property and casualty project.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Extensively interacted wif both user group and development team.
• Managed and tracked change control process of requirements and design changes.
• Documented teh changes, issues and their impact on teh system design and delivery.
• Recommended suitable financial products to teh clients as per their investment policy statement for their wealth management
• Integrated new Wealth Outlook client financial software and advised associates.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Experience in teh Interest Rate Derivatives and Interest Rate Futures business.
• Experience and knowledge of interest rates, credit derivatives, FX derivatives and currency hedges.
• Assisted PM wif project planning, estimating, budgeting, resource allocation, collaboration and time capture.
• Reviewed trade confirmations for derivatives trades, including rates, credit, equity, and commodity and FX derivatives.
• Managed and created outstanding trades and teh firm’s trade documentation.
• Designed and analysed Business Process Model, Use Case model and test procedures based on RUP methodology using Rational Rose.
• Used SQL queries to extract data from database to perform data analysis.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions wif teh process owners & stakeholders and document analysis. Performed user interviews.
• Experience developing storyboard and user stories to elicit requirements from teh product owners.
• Participated in daily SCRUM meetings to discuss teh bottlenecks and teh tasks status.
• Performed manual testing and recorded results in ClearQuest and used SQL queries for enhancements.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions wif teh process owner & stakeholders and document analysis. Performed user interviews.
• Work on teh Data Modeling, Entities and Attributes of teh Data points and Templates. Building API in XML based on teh requirements.
• Assisted teh database team in understanding teh ETL requirements for data migration from business users.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per teh Business requirements and process flow.
• Communicated wif management concerning development process wifin areas of assigned responsibilities using MS Share point (MOSS).
• Developed UML Use Cases for teh application and prepared teh detailed Work flow diagram based on teh proposed enhancement for teh system.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Conducted User Acceptance Testing (UAT), Unit testing and System testing.
• Monitored Defect Tracking system using JIRA to prioritize defects and devise a plan for future enhancements and delivered teh artifacts in a timely basis.

Environment: Oracle 8x/9i, Asp. Net, SQL, MS Project, MS Office Suite, RUP, UML, CA Clarity, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003.

Confidential, Denver, CO

Business Analyst/Quality Analyst

Responsibilities:

• Determined user/business/functional requirements.
• Created vision, scope and use case documents, business process models, use case diagrams, activity diagrams and state chart diagrams.
• Involved in design and development of web based software using ASP.NET
• Facilitated changes to teh SharePoint governance policies, procedures and processes
• Performed corporate analysis case study of teh potential and rationale for implementing a company-wide Access Control wealth Management Program. Presented teh findings and recommendations to executive management
• Performed business process analysis and created business process diagrams using teh industry standard BPMN modeling tools like VISIO and Enterprise Architect.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Conducted Joint Application Development (JAD) sessions wif stakeholders throughout SDLC to resolve open issues and created minutes of meeting for teh sessions conducted.
• Conducted Joint Application Development (JAD) sessions and meetings for shadowing and halping teh project manager, stakeholders and product managers in performing teh estimation of teh project cost and analysing costs in different phases of teh project and cost benefits on those phases.
• Responsible for managing and translating business requirements and information architecture requirements into functional specifications for teh SharePoint development team.
• Collected, documented teh BRD and FRD managed teh documents using Caliber RM for multiple projects
• Used MS SharePoint as a data repository for Document and Content Management
• Validated technical designs created by IT developers against functional specifications.
• Coordinated work plans between project manager and client using MS Project.
• Worked closely wif teh DB team in database modeling which included logical and physical data models.
• Managed teh project tasks, timelines and publish other useful documents using Microsoft Office Sharepoint Server (MOSS).
• Managing Relational Database (RDBMS) and updating teh data warehouse in Oracle PL/SQL on a regular basis by teh Business Intelligence/ETL process.
• Analyzed and assessed teh clients systems and business processes using business process diagrams.
• Expertise in leveraging wireframes or prototypes during teh requirements process
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams and Change Management documents.
• Used SQL to query teh database for performing data analysis and data modeling using Erwin.
• Adept at mentoring teh business stakeholders and technical team on teh system functionalities
• Worked wif ETL teams in defining teh data transformation required for teh migration.
• Assisted in building a business analysis process model using Rational Rose and Visio.
• Performed requirement analysis, developed all teh use cases and workflows.
• Worked wif QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Developed Use cases for all teh surrounds interacting wif teh enrollment system. Also assisted Testing Team in coming up wif appropriate test cases.
• Assist teh technical team in understanding and developing teh appropriate functionality.

Environment: MS SQL, C++, Web services, Windows XP, Caliber RM, Test Director, Rational ClearQuest, Rational ClearCase, UML, Rational Suite, MS Visio, MS Project

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Extensively involved in every phase of teh RUP process starting from Inception to Transition.
• Interviewed Business Users to gather Requirements and analyzed teh feasibility of their needs by coordinating wif teh project manager and technical lead.
• Prepared Business Requirement Documents (BRD’s) after teh collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted wif Architects, business and other stakeholders and created teh Back-End Use Cases for Online Payments project.
• Application was developed for Online Banking accessing personal accounts, checking balances, payment of recurring bills, such as mortgages and loan payments, transfer of funds between accounts of its customers.
• Establish and maintain effective oversight of other product projects, such as for Flexcube FX/MM or Loans, or upstream/downstream systems such as Transactor, Citidirect etc., to ensure that they are in step wif teh Flexcube program.
• Review teh design of controls and operational effectiveness of processes in Flexcube and legacy mainframe applications.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Documented functional specifications for multiple components for achieving teh ability to send and receive currency or cash via various Electronic Funds Transfer System (EFT) such as CHIPS and ACH.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Responsible for teh development of a Data Warehouse for personal lines property and casualty insurance.
• Maintained teh data integrity of teh Baan ERP system by developing an end-user strategy for data cleansing and engineering revision control.
• Process mapping, data cleansing, data migration and validation of data table structure in areas of sales, inventory, procurement, production and distribution.
• Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.
• Conducted Joint Application Development (JAD) sessions wif IT groups. Identified teh Key Changes, and participated in Stakeholder Management to communicate effectively wif them.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in teh Documents.
• Worked wif XML feeds from multiple sources systems and loaded teh same into Enterprise data warehouse.
• Conducted User Acceptance Testing, gatheird and documented User Manuals and Business Rules.

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, EVPN, RUP, VBScript, MS Project, Dreamweaver, Sharepoit, Adobe Photoshop, Caliber RM MIS-IP, C#. NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential, New York, NY

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions wif SME’s in understanding teh Requirements pertaining to Loan Origination to Loan Processing.
• Documented teh Current and Future State Accounting Work flow as part of Online Payments.
• Attended meetings and JAD sessions for cost estimation and cost analyses wif project and product managers and stakeholders.
• Worked on various Online Banking projects like set up Check Payment, Browser variations, Keep teh Change, Online Banking mail communication wif live customers, Autantication flow, Alert mails to Customers etc.
• Extracted teh Business Requirements from teh end users keeping in mind their need for teh application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications wif Project Lead, Business Owners and teh Technical Lead and updated project schedule in Primavera
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• My work as a Business Analyst on TMS (Transaction Management System) included remittance processing to clients on developing Lock boxes.
• Prioritized, plan and managed multiple projects using Primavera Project Planner Tool
• Writing PL/SQL procedures for processing business logic in teh database. Tuning of SQL queries for better performance.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised teh development of User Manuals for customers.
• Design and develop teh data load process using Informatica PowerCenter and XML Style sheets and ACORD XML.
• Various versions of teh documents generated during teh project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Tested teh final application for Usability testing to verify whether all teh User Requirements were catered to by teh application.

Environment: Rational Clear Case, Doors, IBM WebSphere, Primavera, XML, Java, J2EE, JSP, RUP, VoAVPN, Oracle, MS Visio, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro