Senior Business Analyst Resume
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Fort Washington, PA
SUMMARY
- 10 years of experience as a business analyst improving operational efficiency and reducing cost by performing gap analysis.
- Demonstrated skills in interviewing business and technical leaders to gather and document business requirements.
- Experience in management of requirements throughout the Software Development Life Cycle (SDLC) using both agile and waterfall methodologies.
- Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional and non - functional requirements.
- Proficient in Business Objects, Microsoft Project, Visio, Clarity, Excel, Access, Power point and Monarch 7, Wire framing, Balsamiq, JIRA.
- Excellent oral and written communication skills.
- ITIL certified.
PROFESSIONAL EXPERIENCE
Senior Business Analyst
Confidential - Fort Washington, PA
Responsibilities:
- Worked in Technology Architecture and Strategy team as a BA and Project manager.
- Worked on projects such as Identity and Access Management (IAM) and Self-service Password Reset project that led to 30% improved user productivity, reduced calls to help desk and 40% ROI.
- Worked on senior executive presentations to receive funding for projects.
- Worked with PMO team in defining project delivery methodology and templates.
- Facilitated project status meetings and provided weekly status reports to all stakeholders.
Consultant
Confidential - West Chester, PA
Responsibilities:
- Defined and documented business requirements, functional, non-functional requirements and use cases in agile project delivery environment.
- Worked as a conduit between team members from business sectors, development team, QA team, vendors and project stakeholders.
- Assisted in quality assurance activities defining testing strategy, documenting test cases and executing test cases.
- Designed GUI, Screen and Interface diagrams for various projects.
Senior Business Analyst
Confidential, Fort Washington, PA
Responsibilities:
- Analyzed business processes to develop customized solutions, reduce costs, improve performance within given budget.
- Managed all phases of projects from discovery, requirements gathering, development, implementation, testing to documentation.
- Worked on project and resource estimates.
- Created custom ad-hoc reports for investors with the aid of reporting tools such as Business Objects and Monarch.
- Designed and Implemented process efficiency solutions from end to end.
- Led the project team on many multi department projects.
- Helped in Audit functions by documenting procedures, kept them up to date.
- Worked with process owners in translating the business processes into systems specifications.
- Worked closely with internal and external clients.
Business Analyst
Confidential, Chester, PA
Responsibilities:
- Gathered detailed Business Requirements and documented Business Rules for the clients.
- Developed detailed Data Models, Process Designs using Microsoft Visio.
- Implemented Confidential EIM software to accommodate the Business Requirements of the client.
- Designed and implemented various Reporting Templates as per client's requirements to be used for Sales forces, Executives and Analysts using Excel and VB code.
- Processed monthly incentives and reports for clients and maintained the project documentation.
- Experience in performing business analysis and forecast for clients using IMS data.
- Direct Client contact and interacted with clients at different levels.
Volunteer
Confidential, Audubon, PA
Responsibilities:
- Gathered Requirements and analyzed data to transform it into useful information.
- Interacted extensively with end users to swiftly identify and resolve problems and integrate system enhancements.
- Made changes in the database design as requested by the executives.
- Received 2004 Volunteer of the year award.