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Senior Business Analyst Resume

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Fort Washington, PA

SUMMARY

  • 10 years of experience as a business analyst improving operational efficiency and reducing cost by performing gap analysis.
  • Demonstrated skills in interviewing business and technical leaders to gather and document business requirements.
  • Experience in management of requirements throughout the Software Development Life Cycle (SDLC) using both agile and waterfall methodologies.
  • Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional and non - functional requirements.
  • Proficient in Business Objects, Microsoft Project, Visio, Clarity, Excel, Access, Power point and Monarch 7, Wire framing, Balsamiq, JIRA.
  • Excellent oral and written communication skills.
  • ITIL certified.

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential - Fort Washington, PA

Responsibilities:

  • Worked in Technology Architecture and Strategy team as a BA and Project manager.
  • Worked on projects such as Identity and Access Management (IAM) and Self-service Password Reset project that led to 30% improved user productivity, reduced calls to help desk and 40% ROI.
  • Worked on senior executive presentations to receive funding for projects.
  • Worked with PMO team in defining project delivery methodology and templates.
  • Facilitated project status meetings and provided weekly status reports to all stakeholders.

Consultant

Confidential - West Chester, PA

Responsibilities:

  • Defined and documented business requirements, functional, non-functional requirements and use cases in agile project delivery environment.
  • Worked as a conduit between team members from business sectors, development team, QA team, vendors and project stakeholders.
  • Assisted in quality assurance activities defining testing strategy, documenting test cases and executing test cases.
  • Designed GUI, Screen and Interface diagrams for various projects.

Senior Business Analyst

Confidential, Fort Washington, PA

Responsibilities:

  • Analyzed business processes to develop customized solutions, reduce costs, improve performance within given budget.
  • Managed all phases of projects from discovery, requirements gathering, development, implementation, testing to documentation.
  • Worked on project and resource estimates.
  • Created custom ad-hoc reports for investors with the aid of reporting tools such as Business Objects and Monarch.
  • Designed and Implemented process efficiency solutions from end to end.
  • Led the project team on many multi department projects.
  • Helped in Audit functions by documenting procedures, kept them up to date.
  • Worked with process owners in translating the business processes into systems specifications.
  • Worked closely with internal and external clients.

Business Analyst

Confidential, Chester, PA

Responsibilities:

  • Gathered detailed Business Requirements and documented Business Rules for the clients.
  • Developed detailed Data Models, Process Designs using Microsoft Visio.
  • Implemented Confidential EIM software to accommodate the Business Requirements of the client.
  • Designed and implemented various Reporting Templates as per client's requirements to be used for Sales forces, Executives and Analysts using Excel and VB code.
  • Processed monthly incentives and reports for clients and maintained the project documentation.
  • Experience in performing business analysis and forecast for clients using IMS data.
  • Direct Client contact and interacted with clients at different levels.

Volunteer

Confidential, Audubon, PA

Responsibilities:

  • Gathered Requirements and analyzed data to transform it into useful information.
  • Interacted extensively with end users to swiftly identify and resolve problems and integrate system enhancements.
  • Made changes in the database design as requested by the executives.
  • Received 2004 Volunteer of the year award.

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