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Business Analyst Resume

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Chicago, IllinoiS

SUMMARY

  • Having 4 + years of Business Analysis experience with domain expertise in Property and Casualty Insurance, Telecomm, Pharmaceutical and Financial Rating Services.
  • Extensive experience working in all phases of the (SDLC) Software Development Life Cycle, including the facilitation and gathering of Business Requirements, Functional Requirements, UI Design, Implementation and Deployment.
  • Demonstrated an efficient skillset in providing Technical and Analytical support and in applying said skillset in being a strong liaison on both Waterfall and Agile based projects.
  • Facilitated and managed sessions with Business Owners, Product Mangers, SME’s (Subject Matter Experts) and Analysts from various business areas.
  • Responsible for high level Business Software implementation plans, working in identifying and assisting in the creation of the Project Scope, cost benefits analysis, and risk assessment on projects. Facilitated workshops such as JAD, (Joint Application Development) Sessions with individuals from different Business And Development Teams and performed as a lead liaison when applicable.
  • Along with the ability to communicate excellently with both Business and IT teams, also has TEMPeffective organizational skills along with a team first mindset.
  • Requirements gathering through interviews, workshops, JAD (Joint Application Development) sessions with clients, and IT resources like developers, QAs and Data Base Admins.
  • Responsible for creating various artifacts such as the Project Scope document, Business Requirements Documentation and Functional Requirements Documentation. Also has been responsible for creating UI Wire Frame and Mockups, UML Diagrams (Use Case, Process Flow Diagrams, Activity Diagrams etc). Additional Documentation created and or updated/modified consisted of: Defect Logs, Requirements Traceability Matrix, Test Case Creation, Change Request Logs.
  • As a strong Technical Liaison, worked extensively with various individuals on IT Teams. dis included working in depth with Software Application Architects, Solution Architects, Application Developers, and (UX) User Experience Design leads. Ensured that Design and Development teams were well aware of the requirements that the business desired to be implemented. Has also worked with QA Analysts in the assisting of Test Case Creation. Additionally has worked with QAs as a point of contact based on defects that were created in HP Quality Center.

TECHNICAL SKILLS

Project Methodologies: Waterfall Modeling, Agile Framework (SCRUM).

Microsoft Office Tools: Excel, Word, PowerPoint, SharePoint Visio, MS Project

Wireframe and Mockup Tools Used: Axure, Baslamiq, Moqups BluePrint Prototype Tool

UML Diagram Creation: MS Visio

Email Applications Used: MS Outlook

Software Testing Applications Used: HP Quality Center, HP ALM

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Business Analyst

Responsibilities:

  • Gathered requirements based on insight of Business SME’s on updates within website design, new applications for website and enhancement request for website.
  • Tracked and created requirements in blueprint as well as creating high level wireframes.
  • Lead JAD sessions that included business, development and QA teams.
  • Prepared meeting agenda, notes, followed up on action items and updated status of projects.
  • Worked with UI team to give a direction on mockups and client expectations of the project.
  • Lead project for website that involved updates to the website on a monthly scope.
  • Worked on Enhancement request updating them within Agiloft system.
  • Worked with QA team to make sure they understand requirements and expectation of project.
  • Was the point of contact for developers and QA team on questions about website project.

Confidential, Schaumburg, Illinois

Business Analyst

Responsibilities:

  • Data mapping account data from Pulse CRM comparing it to Service Now data and assisting in the overall implementation of Accounts within Service Now.
  • Lead JAD sessions to gather requirements for Service Now application, created BRD document and use cases.
  • Worked closely with the QA team testing within Service Now going through test scripts and reporting any bugs found within the system.
  • Created process flow diagrams and data mapping documents to document the process of onboarding within the Pulse CRM in order to halp with the automation of the process.
  • Cross train employees on the provisioning process within Service Now.
  • Created Knowledge documents and Use Cases for end users on how to use Service Now Catalog, Navigation and creating incidents within the system.
  • Involved within JAD sessions for Case Management within Service Now.
  • Worked within CIC adding accounts and products for Cigna a client of Confidential .
  • Created a weekly report on Access Database that monitored the amount of tickets being created and closed within the Pulse CRM.
  • Was one of the main points of contact within the organization on Service Now. Handled incidents within the system, and reported/solved issues of end users.
  • Worked as production support within both Service Now and Pulse CRM adding groups, users and contacts within the system.

Confidential, Bloomington, Illinois

Jr. Business Systems Analyst

Responsibilities:

  • Responsible for analyzing and the documentation of business requirements, working with business owners and stakeholders to determine details and priority of requirements, along with identifying business workflow and developing technical specifications for the requirements identified by business.
  • Acted as Scribe initially during the initiation of requirements gathering (Analysis), However soon was given the responsibility of gathering, analyzing and writing Business Requirements and translating them into Functional Requirements, along with creating the supporting artifacts based on the requirements.
  • As a strong technical liaison to ensure gaps in requirements and the overall project process were minimal, TEMPeffectively communicated and collaborated with external and internal customers as the users and stakeholders of the project to analyze information needs and functional requirements and delivered the following artifacts as needed: Business and Functional Requirements Document, UML Diagrams such as Use Case, Activity and Process Flow along with UI Designs (Mock - up Screen and Interface designs/Prototypes) along with other necessary Project Artifacts
  • Worked with a Sr. BA in conducting JAD sessions with various teams (Business, Development team, QA team, etc.), which aided in developing an architectural solution that the application meets, to resolve open issues, and accommodate change requests.
  • Was Responsible for updating and maintaining the Project Team SharePoint site, accessible to both Business and IT Teams on the Project. The Artifacts uploaded and maintained on the SharePoint side included documentation throughout the duration of the Project (BRD, FRD, Issue Logs, Application UML Diagrams, Change Request, Requirements Traceability Matrix)

Confidential, Itasca, Illinois

Business Systems Analyst

Responsibilities:

  • Worked in sync with Business Owners, Subject Matter Experts from both the Business and IT Team, The IT Team including Software and Solution Architects, Developers, QA Analyst, and Third Party Vendors to capture business and functional requirements.
  • Provided support and collaborated with Solution Architect to develop system design and capture requirements while also contributing a business or process perspective during design reviews.
  • Collaborated with Project Managers to address project and process issues along with providing project insight on how to resolve complications that rose from the projects worked on and delivered.
  • Provided high-level business process and technical overview insights where appropriate.
  • Maintained continuation between business team and IS organization throughout the complete system development life cycle; served as primary contact between technology and business-end users in understanding specific business requirements, feasibility analysis, criticality and prioritization of business capability.
  • Developed use cases to explain and demonstrate business requirements and specifications to the technology team.
  • Gathered requirements to enhance the front-end POS system used in Confidential Stores by updating existing screens and building new screens for associates to introduce new functionality. Also made enhancements to back-end billing systems and USCC web to allow new functionality to meet all Accounting/Business requirements.
  • Provided support and assistance to testing team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans has been completed. Also constructed relevant test scenarios for the testing teams; worked with team to develop system integration test scripts and ensure the testing results corresponded to the business expectations.

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