SUMMARY:

• Around 10 years of strong experience in Software Development Life Cycle (SDLC). Successfully implemented more than 20 high profile projects across 10+ clients in, Banking, Telecom, Retail & Mobility domains. Excelled in the roles of Senior Project Manager, Program Manager, Scrum Master and Agile
• Project Manager with strong analytical and creative problem solving capabilities. Expertise in pre - sales activities (proposals, RFPs), vendor evaluation, contract negotiation, creating SOW for client engagement opportunities in multimillion $ projects. Initiated and drove significant changes in the PMO by implementing lean, agile and Kanban concepts in order to increase productivity & minimize waste.

TECHNICAL SKILLS:

Project Management: PMBOK, Pre-Sales, RFE,RFP, Scope Management, Stakeholder Management, WBS, Change Control, PERT Chart, Critical Path Analysis, Control Schedule Tools and Techniques, Estimate/Track/ Control Costs, Budget Planning and Forecast, Earned Value Management, Quality Assurance, Resource Management, Conflict Management, Communications Management, Qualitative and Quantitative Risk Analysis, Procurement Management, PMO Experience, Product Roadmap.

Agile Coach/Methodology: Agile Coaching, Scrum Framework, Extreme Programming (XP), LEAN, Kanban, Feature Driven Development (FDD), Behavior Driven Development (BDD), Continuous Integration (CI), Continuous Delivery, Product and Sprint Backlogs, PBI Estimation, Planning Poker, Scrum Ceremonies, Scrum Artifacts, Scrum Metrics, Velocity and Capacity Tracking, WIP Limit, INVEST User Stories, Definition of Done (DOD), Sprint Mapping, Test Automation, Taming Task Board.

Business Analysis: Requirements Elicitation, Requirements Analysis, Stakeholder Need Analysis, Decomposition Analysis, Additive/ Subtractive Analysis, Gap Analysis, MS Visio (IDEF0), Swim Lane Flowcharts, Entity-Relationship Diagrams, State Transition Diagrams, Use Case Modeling, Business Process Modeling, Change Control Process.

Technology/Database: Data warehousing, Cloud Computing, SaaS, PaaS, IaaS, Data Centre Migration, RDBMS, PL/SQL, DB2, Sybase, Java, C, C++, C#, NET, SAP ABAP, Unix, Shell/Perl Scripting, TOAD, Oracle, SAP Ariba, SOAP, Cisco Networking & Security, APIs, PeopleSoft, SAP CRM, Amazon Web, Windows Swerver

Business Intelligence/ Data Analytics: Business Intelligence, Tableau, Master Data Management, Data warehousing, OLAP, OLTP, SSIS, SSRS, ETL, Big Data, Data Mining, Benchmarking, Predictive Analytics, SPSS, SAS

Tools: HP Quality Centre (HP ALM), HP PPM, JIRA, VersionOne, MS Visual Studio, MS Project, MS Office Suite, SharePoint, SQL, SAP ERP, SAP Ariba, SAP CRM, Cisco Network & Security, ClearQuest, Remedy, Clarity PPM, Mingle, LucidChart, Rally, Lotus

s: Cisco LEAD for taking leadership Initiatives; Cisco Innovator for customer management Innovation ; Yahoo Gyani for contributing to Knowledge Sharing forum .

PROFESSIONAL EXPERIENCE:

Agile Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Coached and mentored the Development team members, product owners and other project managers on agile principles, tools and techniques specially customizing the Cloud/Web based mobile/SaaS/CRM/ERP application
• Created project roadmap to define and identify the value, deliverables, priorities and timelines.
• Worked with the Product Owner to facilitate the creation of Product Backlog by conducting user story workshops and estimation sessions.
• Extensive use of SharePoint to store, manage & collaborate documents & artifacts with the team & stake holders.
• Organized and facilitated release planning, daily stand-ups, reviews, retrospectives, Iteration planning, demos and other Iteration related meetings.
• Worked with the development team to ensure that sprint artifacts are regularly updated. Implemented the “Walk the Board” concept in the daily scrums.
• Strived to create a healthy work environment to promote positive human interaction.
• Updated agile tracking system Mingle to provide transparency on product and sprint backlogs.
• Assisted team with making appropriate commitments through story selection and task definition.
• Determined & removed all obstacles that may interfere with the ability of the team to deliver assigned goals.
• Track & communicate team velocity & sprint/release progress with, to all affected teams and management.
• Collaborated with the product owner to control the overall product scope as well as changes to PBIs
• Facilitated discussion and conflict resolution.
• Iteration progress was tracked using burn down chart and Scrum Task board.
• Planned for production deployment by coordinating with deployment team.
• Provided direction to project activities to ensure successful implementation and support.
• Eliminated consistent technical debt. Established a continuous improvement effort to erase all debt and continuing to increase velocity of each scrum team.
• Promoted a collaborative team environment that fosters creativity and innovation.
• Assisted in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.
• Worked on creating a custom data warehouse for Financials (General Ledger, Account Receivables& Account Payables).
• Conducted Joint Application Design (JAD) sessions with business users to gather data warehouse requirements.
• Worked with Database Administrators, Business Analysts and Content Developers to conduct design reviews and validate the developed models, redesign of existing OLTP system.
• Conducted business analysis, project administration, lead projects & testing typically for standard &/or key IT projects to ensure that projects are completed on time, within budget & meet customers' requirements.
• Created and maintained project plans. Identified project risks, issues and critical path, creating project documentation and reporting on project progress to the project team, sponsors and other stakeholders.
• Assisted in designing the overall ETL strategy. Maintained security and data integrity of the database.
• Used Clarity PPM for project tracking, financial planning, and Risk/Issues/Changes management.
• Facilitated meetings and presentations for project teams (internal and external members), planned and carried out for customers and internal associates.
• Created and maintained PERT charts for program planning purposes. Identified the Critical path and tracked the dependencies and deliverables.

Scrum Master

Confidential, Atlanta, GA

Responsibilities:

• Acted as a Scrum Master and empowered the team to implement Agile Principles. The team size was 8.
• Facilitated release planning, sprint planning, daily scrums, sprint retrospectives and closure.
• Estimated the story points using Planning Poker approach and the task priority was determined using the Priority Matrix Approach.
• Iteration progress was tracked using burndown chart, Scrum Task board, Version One & Jira.
• Extensive use of SharePoint to store, manage & collaborate documents & artifacts with the team & stake holders.
• Coached and mentored the team members and other project managers on agile principles, tools and techniques.
• Facilitated and participated in the scrum ceremonies - Release planning, Sprint Planning, daily Scrum, Backlog grooming, Sprint Review and Sprint Retrospectives.
• Closely monitored the Scrum Team progress, removed the impediments, tracked issues/ risks during the sprint.
• Protected the team from external distractions and guided the team and the organization in implementing the scrum principles, the objective is to increase the productivity of the team.
• Participated and facilitated Scrum of scrums.
• Tracked and published scrum metrics - Actual stories completed vs committed, Team velocity, burndown and burn up charts. Maintained information radiators.
• Collaborated with the Product Owner to maximize the optimization of business value delivered to the customer.
• Implemented retrospective process improvements.
• Cultivated healthy, encouraging scrum environment to empower the team. Acted as Servant Leader by developing others, listening and giving space, and offering acceptance.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization
• Worked and influenced wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Created and maintained project plans with definition of project processes and activities workflow. Identified project risks, issues and critical path, creating project documentation and reporting on project progress to the project team and other stakeholders.
• Created and Maintained the Risk Log, performed Qualitative and Quantitative Risk Analysis.

Confidential

Infrastructure & Cloud Project Manager

Responsibilities:

• Extensive use of Microsoft Projects, SharePoint to store, manage & collaborate documents & artifacts with the team & stake holders.
• Preventive Strategy for Sev1 Incident Tickets: Performed technical analysis to identify reasons for Sev1 incident tickets (~400) to understand the root cause of issues (e.g human error, change ticket, maintenance, network, application or OS issues etc). Engaged technical and business stakeholders for their input on respected areas and produced reports with recommendations that can reduce Sev1 incident by 30%.
• Business Downtime Optimization: Led the project to work with technical teams such Platform, storage, application, and network engineering to understand the technical aspect of each change tickets (~180) and develop a solution that can minimize or eliminate future change request. A plan was developed that could reduce change requests by 8%.
• Storage Consolidation: Successfully led the project of storage team to consolidate the storage from initiating, planning, executing, monitoring/controlling and closing. The Waterfall methodology was used to address phases of the project and focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Operation System Patching: Managed quarterly/monthly OS patching activities through all stages of project lifecycle using SDLC. Provided coordination and strategic planning of implementations and maintained organized project scopes, mitigated scope creep, and instituted change orders in multiple data center environment, around the globe including over 5,000 UNIX, Windows and virtual machines.
• Data Center Migration: Responsible for identify and define the starting point including business requirement, priorities and process plus design the migration strategy such as business downtime, determine hardware, application and other technology requirements. Developed a checklist to ensure that all steps were followed before and after the migration.
• Hardware and Application Decommissioning: Successfully managed multiple decommissioning hardware and application projects. Planed, organized and directed decommissioning infrastructure hardware and applications activities, including decommissioning servers, Tape libraries, appliances, and multiple users’ applications
• Application Upgrade: let the project of upgrading the backup agent to a newer version on ~2500 UNIX and windows servers. Collaborated with multiple teams to understand requirement and finalize the scope and schedule baseline.
• Bulk servers add into backups: The business requirement was to add ~700 UNIX, Windows, Oracle, SQL, VMware server into backup of a remote data center. These servers were added successfully while working with technical respected teams and with technical support representative from Symantec.
• Disaster Recovery implementation: Successfully led the project of deploying hardware in data center plus installing OS and additional patches along with application. Managed and coordinated several components of the project on many phases while monitoring the performance against the baseline.

Project Manager

Confidential

Responsibilities:

• Extensive use of Visio, SharePoint to store, manage & collaborate documents & artifacts with the team & stake holders.
• Partnered with Technology Managers and Directors to lead Technology projects in support of the department's strategic plan. Viewed as a project Leadership resource responsible for driving analysis, recommendations, decisions and delivery.
• Defined complex project plans for multiple simultaneous projects or for a single highly complex project including scope, budget and schedule and executes tasks defined in the project plan to achieve project goals using standard project management methodologies and practices.
• Validates and helps develop business cases with Customers, as well as develops a project charter.
• Drives testing and acceptance of project results.
• Partners with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion.
• Mentors and coaches other Project Managers.
• Proactively monitors risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation.
• Leads and facilitates project meetings and presentations to Leadership.
• Engages and initiates change leadership.
• Drives Teams and Customers toward decisions.
• Establishes cross functional alliances within and outside of the Technology Department to drive results.
• Leverages governance for project benefit.
• Gains buy-in for project goals and decisions with "tough" and diverse Customer groups.
• Proactively communicates plan and all relevant components of the plan such as risk, schedules, expectations and ongoing updates to Stakeholders, Sponsors and Project Teams to maintain project alignment.
• Builds trust and influences without authority cross-functionally and across diverse teams.
• Builds partnerships to collaborate and uses influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups.

Project Manager

Confidential

Responsibilities:

• Conducted business analysis, project administration, lead projects and testing typically for standard and/or key IT projects to ensure that the projects are completed on time, within budget and meet the customers' agreed upon requirements.
• Created and maintained project plans. Identified project risks, issues and critical path, creating project documentation and reporting on project progress to the project team, sponsors and other stakeholders.
• Facilitated meetings and presentations for project teams (internal and external members), planned and carried out for customers and internal associates.
• Acted as the primary liaison with customers and sales personnel on standard and/or key IT requests, developing an understanding of the customer's business, helping to define business problems and helping to devise solutions to system or product-related problems and issues.
• Acted on the Change Control Advisory Board (CAB). Managed vendor relationships for outsourced services (services, resources, customer 3rd party vendor, etc) to ensure project deliverables are met.
• Lead trouble-shooting efforts for technical issues.
• Managed Enterprise Network Operations and Data Center Projects up to 5 million dollars.
• Created and managed solution integration process for PMO.
• Extensive use of SharePoint to store, manage & collaborate documents & artifacts with the team & stake holders.

Business Analyst & QA

Confidential

Responsibilities:

• Gathered and identified customer requirements to define the best solution that can be delivered. Utilizing standard project management methodologies and tools have set priorities, identified deliverables, and target dates, provided estimates for project tasks so that customer’s expectations are appropriately set and agreed upon customer requirements met.
• Responsible for functional requirement analysis, designing/ creating test cases for new functionality, regression testing, defect tracking for Billing Rejects project
• Estimation of Level of Efforts for Billing Rejects and CSM projects.
• Responsible for writing test cases for Billing, Billing Validation, AR, Payment Interface modules based on the Business requirement.
• Created the CSM online customers and product activation and updated the application tables.
• Responsible for writing the Testing calendar for all Ensemble modules (CSM, Billing, AR, Switch Control, Interfaces, Collections) as part of testing. Involved in Regression, Release and System testing.