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Principal Consultant/pm, Business Solutions Resume

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SUMMARY:

  • Operations/ Information Systems/ Management - - Business Process Re-engineering/KnowledgeValueAdded, Supply Chain Management, ERP/SAP R3, Project Management (PMBOK)
  • Organization Behavior; Marketing -- Product Planning, Consumer Behavior, Entrepreneurial Concepts, Entrepreneurial Finance, International Finance, Business Law.

TECHNICAL SKILLS:

Productivity Tools: Office Tools (Microsoft Word, Visio, Excel, MSAccess, WordPerfect), Project tracking tools (Project Workbench, MS Project, Primavera); Diagramming/Graphics (PowerPoint, AllClear; autoCAD, Photoshop, webcam tools); Case/Modeling Tools (Erwin, LBMS, Bachman, Excelerator, System Architect); Program Editors (ISPF/PDF, Panvalet, vi, OS/2 editor, MS Frontpage). Test tools (Mercury/HP WinRunner, Loadrunner, TestDirector/Quality Center; RSW). Other configuration tools: Merant/Serena PVCS Suite - Trakker (Metrics publishing and bug reporting), VM-Version Control; VSS (Visual Source Safe); Sharepoint 360.

DBMS: Developed applications in: Microsoft SQL 6, MS Access, IMS, HP Image 3000 & 1000, DBaseII. Tested/designed applications in: Oracle 5-10, Informix, Ingres, DB2, MS SQL Server 6/7; Created ERD and Data Models for: DB2, MS SQL Server & Access, Oracle, Informix.

Platforms: Web-based Applications (ASP, Websphere/Java Servlets; Java Applets; C++, HTML, XML); Windows 2000-9x-XP; Client-server Unix (U/ P, 80, 620 PTX; TCP/IP), RISC 6000 AIX (with EDI interface to AS400); HP3000; HP1000; WANG OIS; Mainframe (CICS, IMS, DOS/VSE, MVS/XA).

Languages: Prototyped (as an Analyst)/Took Courses in: C, VB, HTML, XML; Exposed to C#, Java; learning iFrame; Programmed in Cobol, Fortran and other mainframe languages. Now: use Visio to mock up screens and reports.

PROFESSIONAL EXPERIENCE:

Confidential

Principal Consultant/PM, Business Solutions

Responsibilities:

  • Stake Holder Analysis, Gap Analysis, Project Coordination, Staff loading-time allocation planning.
  • Department set up and budgeting. Managed tasks to budget. Identify & Manage Risks.
  • Procurement - computer parts, peripheral devices & software, including new PC’s, vendor software integration.
  • RFP’s/RFQ’s
  • Governance and hands-on Analysis, Project Deployment & Quality Assurance (all phases - Function test, System & Integration, Performance stress/load, Business Continuity (Reliability/Failover), User Acceptance).
  • Business Process Consulting, managing client relationship, coordinate projects, software assessment/Proof of Concept with vendors and fit evaluation of resources, IT and business re-alignment.
  • Product Management - R&D, Business Plan/Feasibility Analysis, Test Market, Deployment/Software implementation, Business Development for Surfbarn (internet Kiosk) HTML-based internet Kiosk, setup wireless network. Installed new OS/Dual-partitioned and retested apps. Installed DLLs and Prototyped signon page in HTML and integrated with 3rd party vendor. (product had a planned obsolescence of 4-5 years)
  • Joint venture (new products marketing/support). Participated in a pilot joint venture projects for: call center overseas, serving as 1 of 5 Business Development managers (2 local in US, 3 offshore managers, with about 30 call center staff); Ford Language Institute Marketing campaigns and product enhancement; pre- & post-sales knowledgement management for healthcare system beta product launch. Identify new opportunities.
  • Vertical consulting in the Real Estate Industry. Loan Origination or Sales & assist in clien research: nWork with City Planning & Building permits/safety/zoning to research allowed use, and estimate construction project requirements and costs as needed (in consultation with an Architect). NEGOTIATE and Close Sales, train staff as required in Marketing and Sales techniques.
  • IRR, ROI, P&L as required by clients on new ventures and purchases
  • Leadership to facilitate and influence adoption of methodologies for projects, obtain concurrence among disparate (sometimes competing) groups
  • Manage risks, and strategically identify stakeholder's issues and assess relevance of activities and the project continuously.
  • Leadership style adjusts to level of experience of staff, and I am all for self-leadership and management by objective.

    Entrepreneurial bent with a bias for action can operate on a shoestring or in an elegant/well budgetted environment that allows for proper planning and documentation, and allocation of resources to allow life-balance of staff while trying to meet deadlines.

Confidential

Sr BSA (Independent Contractor)

Responsibilities:

  • Invited to volunteer as part of the transition team to support Classes (Spring and Fall), and create a WBS to track activities required and gathering supporting details of procedures from fellow PM’s to create the overall manual submitted to the director/board for OC chapter. Also coordinated the methodology/framework and presented the workflow for discussions and CMM as a method for analyzing/enhancing the process.
  • Charge-off: Unpaid auto loans - BSA, documented/gathered requirements for Automating Systematic Charge-off, showing existing flows (AS IS) and re-engineered processes (TO BE). Interviewed personnel/Heads of dept
  • Credit systems enhancement: Dealer to Lender application Submissions QA (Created test plans, executed verification for Integration, Function Test); BSA- Planned and coordinated UAT.
  • IVR (telephony) - QA consultant, executed test scripts and reported gaps on what was executed and areas not verified from design.

Confidential

Business Solutions PM Consultant

Responsibilities:

  • Client-facing, Business Requirements gathering (identify workflow, analysis of client business needs, software deployment
  • Pre-&post-sales support - installed app developed in C# and mysql on client sites), worked with the CKO/CEO for Cognitix (document/knowledge management for home-health agencies).

Confidential

QA Lead/PMO Support

Responsibilities:

  • Team of 60-80, migrated 12 core applications to new infrastructure across major divisions. QA Lead for Bus. Tech Solution (BTS)/COE (Center of Excellence)group. Governance role, supporting PMO to streamline deliverables and continuous improvement:
  • Created framework for process verification & consensus for method of approval among business architects.
  • Created Master Test Plan, work schedule (WBS), project staff assignment, and coordinate tests. (Allowing Business Analysts and DBAs to execute tests, and pre-test analysis & design phase oversight).
  • High Emphasis on coordination, communication, understanding cross-platform/OS/sw risks.
  • Worked with a SOX consultant, 4 PM’s, 2 technical architects + 2 network specialists, 4 DBA’s, project sponsor, QA dept, Security consultant, BA’s. Participated in early stages of Business Continuity planning, and Configuration plan for Quality Center migration from Test Director. (Client was responsible for data center retrofit)
  • IS Rollout Systems Analyst & QA, create UAT plan for Loss Mitigation’s automated project.
  • Wrote Use Cases, drilled down to test plans, test steps for manual execution (encompassed 400+ pages of combinations of possible routes leading to possible resolutions: Cash for keys, shortsales, workout plans, legal alerts to notifications, legal actions that can stop auction/foreclosure).
  • Worked w/SME (subject matter expert) & legal department users to create Business Scenarios and Test Cases (Methodology: RUP).
  • Supported and shared materials to build full manuals.
  • Hand-off to SME’s after pilot .

Confidential

QA, UAT

Responsibilities:

  • Created QA Plan for data migration strategy (for targeted business turnover and new rules on privacy and call lists, applied to AOL Marketing DB datamart).
  • Coordinated & Planned Function testing, and UAT strategy for Phase 1 & 2: facilitate discussion across 4 remote sites consolidate plans from team leads & managers
  • Traveled, met, and worked by phone to discuss plans with Rye(NY), Schaumburg(Ill), Texas & CA.
  • Executed test plan:
  • Test end-to-end. Query database (Oracle 9) and Test hands-on in Unix. Coordinate with offshore team.
  • Hand-off for Phase 3.

Confidential

Process Consultant

Responsibilities:

  • Process Consultant (Business Process Reengineering) for a production system. Proposed changes to workflow (adopted 80% of recommendations). Coached QA on metrics and reporting using Xl and (Mercury/HP)Test Director.
  • Reported to CIO (Governance role over analysts and dotted line Project managers, Supported PMO).
  • Established QA Department, which is also responsible for generating User Guide and Release Notes for customers on different versions of software, in addition to verifying two platforms: Web entry form and Windows LOS and backoffice systems. Application online interfaces verified via Fannie Mae Desktop Underwriting, with tri-merged credit from three bureaus, and title & escrow requests to Fidelity.
  • Recommended scheduled releases, standards, and staffing. NOTE: 100-bank customer base used 6-sigma to pass the applications.
  • Worked with programming team, underwriter, and Subject Matter experts on ongoing changes due to fixes or new state regulations for Loan Origination.
  • Assisted on workload from Call Center to resolve issues and categorize them into severities to send out to development. (Occasionally got a direct call from customers to resolve issues).
  • Met with sales to determine gaps and to observe presentations made to customers, understanding requirements that lead to product customization.
  • Created specifications as needed and hired an Analyst to report to the PM. (Governance Role).
  • Created or reverse - engineered and re-engineered Business Requirements to compensate for lack of specifications to complete tests.

Confidential

Product Manager/Director/Incorporator

Responsibilities:

  • Order entry for mktg and fulfilment, DW/BI for customer history integrated with the order intake process, and payment.
  • Created and executed test plans. (Governance role - QA & customer call center).
  • Reported to Sr VP of Technology. Reduced resolution fulfillment time of call center production user requests, from 7 to 5 days.
  • Established procedures for software release/configuration management.
  • Mentored QA team members.
  • Proposed QA department setup, methods, budget, tools.

Confidential

Confidential

Responsibilities:

  • Assisted CENDANT's QA department on the West Coast for test and deployment of the Coldwell Banker brand for real estate web application (had regular coordination meetings with New Jersey and New York). Verify C21 and ERA consistency.
  • Verified applications and attend go-no-go meetings for release: Franchise, Legal Entity/Assignments. The legal entity tracks individual brokerages, its agents, commissions, and branding.

Environment: C++, HTML, MS SQL Server

Confidential

Manager of Quality Assurance

Responsibilities:

  • Reported to CEO. Setup QA department and methodology, established standards for case tools and processes, budget and tools.
  • Recruited and mentored a team of 5 quality assurance engineers and analysts, and secured DBA support and Network support.
  • Significantly improved morale in the QA Department and the company overall.
  • Initiated QA consulting with sister companies to bring in additional revenues.
  • Planned and executed a full test life cycle.
  • Evaluated and purchased tools - Version Control (PVCS), Defect Tracking (Merant’s/Serena Trakker); evaluated Mercury/HP test tools, e-test, Seque
  • Architected modification of the tools (Merant’s Trakker for Defect Tracking and issues management), modeling the table changes to capture information for better metrics and controls. and changing setup configuration of screens for the tools
  • Prototyped customer contact management system (analyzed and designed processes, created screen prototype, modeled database interface with existing system for an in-house Java application framework).

Confidential

Senior Quality Assurance Consultant

Responsibilities:

  • Statement of Work, Project Plan, Resource Plan, Estimations, Development and Architecture for Test Environment. Hands-on and Governance roles. Managed tasks to budget. Evaluate solutions and feasibility for test automation.
  • For all engagements: Established methodology for QA, and used manual and/or automated requirements-based testing; used analysis and design techniques to verify consistency of screens and reports with data structures, and trace requirements. Created and executed test plans. Evaluated and recommended test automation tools and approaches.
  • Develop detailed Performance & FunctionTest Strategy by understanding and analyzing Customer functional and non-functional requirements.

Confidential

Data Administrator

Responsibilities:

  • Documented standards for use of case tool for the department (LBMS)
  • Created logical data models(ERD, DMD) and normalized tables to support the VA (Virtual Assistant) loan origination system, presented to Countrywide users with business case scenarios, and analyzed consistency of screens and reports with data structures. Worked with BSA and developers for client screens and reports.

Confidential

Sr. Consultant

Responsibilities:

  • Participated in Project Timeline estimation, Work Breakdown Structure, created Gantt and PERT-CPM charts using MS Project. Attended to Statement of Work, Project Plan, Resource Plan, Estimations, Development and Architecture as required.
  • Hands-on and Governance roles.
  • Prototyped in VB. Created Data Models. ERD, Created Meta-data. Gathered requirements, presenter to users
  • Designed/implemented business workflows, DFD’s, Evaluated technical solutions, Identify business development/add-on sales opportunities.
  • Created Risk Management software with input from sr. manager. Created Incident (Issues & Defect), and Deferred Project Items Tracking system. (MSAccess)
  • Deployed standards and methodologies in on-site client projects
  • Test Manager for sole-source project involving new servers, network, and imaging custom application (OC courthouse) (Client was responsible for data center retrofit,

Confidential

Project Manager

Responsibilities:

  • Served as a project manager and on-site analyst, scoped project, obtained client approval, mentored offshore analyst for AVP (A Value-Added Tax company) in Salem, Massachusetts to create specifications and gather requirements that will enhance and consistently deploy the application upgrade in several platforms (Unix, AS400, windows).

Confidential

Co-Founder/VP

Responsibilities:

  • Software setup for internal underwriting packaging of loans for submission to lender
  • Licensed realtor, originated loans and listed homes
  • Visited lending institutions to obtain broker submission packages

Confidential

Project Lead-Senior Systems Analyst, Test Lead, Data Administrator

Responsibilities:

  • Projects: LA Superior Court, LA Building & Permits-Plancheck, LA Port (YTI) EDI system, BP-Arco merger
  • Member Special Interest Group on Methodology, and taught systems analysis and design class. Analyst Lead for 3 court systems out of 14. Direct Report: 3-5, matrix40
  • Conducted JAD sessions with LA district court users & heads of those departments, Prototyped screens & reports, presented AS IS/TO BE workflows, DFD’s, state transition diagram as needed for user review, estimated hrs (function point analysis and work breakdown structure).
  • As DA role, Created an enterprise model of 300 tables resulting in smooth integration of complex court functions (used Excelerator for function and model presentation; LBMS to normalize model to 5th normal form, and denormalize as needed to 3rd normal form).
  • As Lead BSA Role, Created standard for use of case tools and mentored staff (Excelerator, Bachman, LBMS) for all projects, and worked with teams for consensus on system specifications content.
  • Directed Testing for 14 subgroups of a 50-person project.
  • Assisted in writing proposals and made functional presentations.
  • Was part of a merger transition team to assess current systems and skillsets, and scope of potential integration activities. This involved flying out to satellite offices, tracing the value chain of gas supply lines (sensors) and kiosk/convenience stores systems (debit card, point of sale), and interview/survery for skillsets of personel for backoffice and store front applications (M&A Arco, BP Amoco).

Confidential

Senior Programmer/Analyst

Responsibilities:

  • Full SDLC. HR, Payroll, Financial System (Oracle), Work-In-Progress Inventory Control System (HP 3000 Package)
  • For Ministry of Transportation and Communications - Analyzed & coded a program overlay to manipulate limitations of partition size in an IBM pre-MVS environment (this overrode the mix of compiled program executables loaded during run time). Statistical forecasting model by Arthur Doolitle, I programmed in Fortran, running in limited partition size. Had 1 support analyst/developer.
  • For Bank of America - Analyzed & coded VISA card reports in IBM DOS/VSE, Cobol
  • For USAID - Analyzed & coded decision support screens and reports, Wang OIS Basic
  • SmithKline and Beecham (drug manufacturer, overseas) - Analyzed & modified code for an inventory control, with integration to shop floor control and sales forecasting systems - IBM package modification.

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