SUMMARY

• 7+ years of experience as a Business Systems Analyst in Healthcare, Finance, Government agency, Mortgage and Telecommunications domains. Efficiently handled projects across various functions in different phases of the Software Development Life Cycle.
• Experienced in elicitation, documentation, and management of requirements to meet business & project objectives using Software Development Life Cycle (SDLC) methodologies like Waterfall, RUP, Agile.
• Expert communicator and facilitator with cross - functional technical and business stakeholders, including subject matter experts.
• Expert at employing a variety of techniques for requirements gathering like interview, observation, focus group, requirements workshop, document analysis, interface analysis, prototyping, and brainstorming.
• Conducted JAD sessions analyzing and documenting the business requirements and user stories from various teams, business partners, SME and stakeholders.
• Expert experience in Excel, PowerPoint and Access for update, append and delete queries as well as VLOOKUP/pivot tables.
• Experienced systems analyst for mainframe, web application, and client-server environments.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Skilled in preparing Business Requirements Document, Functional Requirement Specification and System Requirement Specifications and developing UML models for representing business scenarios.
• Prepared graphical depictions of User stories, State Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio.
• Interacted with stakeholders to design complex business process flows in MS Visio.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis and Cost benefit analysis.

TECHNICAL SKILLS

SDLC METHODOLOGIES: Waterfall, Agile (Scrum).

PROJECT MANAGEMENT TOOLS: JIRA, SharePoint, Confluence

BUSINESS MODELING: MS Visio, UML language.

TOOLS: MS Word, MS Excel, MS PowerPoint

DATABASES: SQL Server, Oracle, MS Access

DOCUMENTATION MANAGEMENT TOOLS: MS SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

Sr. Systems/Business Analyst

Responsibilities:

• Lead business users and different development teams in gathering requirements and design details for the product catalog.
• Assist and support endpoint security risk and vulnerabilities assessments.
• Communicate with internal teams and clients to deliver functional requirements like screen and interface designs.
• Monitoring adherence to Verizon’s compliance Risk Policies and relevant procedures.
• Assisting in responses to compliance risk issues with the risk management team and tracking regulatory inquiries.
• Support the team in evaluating new security related technologies which may be used to replace, enhance or integrate with IT systems.
• Reviewing materials to ensure compliance with various regulatory and legal requirements, identifying potential risk.
• Understand the full end-to-end impacts of an initiative and have the ability to identify any impacts to other cross-functional teams/applications; work on production issue resolutions.
• Prepared detailed documentation on the items discussed and to be implemented; prepare project status and present it to different business groups being affected by the replacement.
• Showcase strong analysis and design skills on development for products and services that include front end and back end integration.
• Conduct discussion and prepare dataflows for the DB2 and relational database design.
• Tracking action items and collaborating with the third party vendor Amdoc's for Enterprise Product Catalog.

Environment: Excel, Word, MS Visio, JIRA, Confluence, UML, Agile Scrum, Apache Kafka, Informatica, AWS ElasticSearch, Couchbase, Amdocs.

Confidential, Raleigh, NC

Sr.Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME's in understanding the Requirements pertaining.
• Prepared process flows by taking Statues into consideration as per the Ethics Commissions laws.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Worked data definition documentation.
• Involved in transforming business requirements into functional specifications; focused on workflow analysis & design, business process reengineering, user interface design & process flow modeling as per Agile.
• Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Prepared and maintained Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application (Dynamics 365).
• Documented existing applications with the creation of UML sequence diagram and class diagram to document.

Environment: MS SQL, Excel, Word, MS Visio, JIRA, Windows 7/10, .Net Framework, Microsoft dynamics 365, UML, Agile Scrum, SharePoint.

Confidential, Cary, NC

Sr. Business/Systems Analyst

Responsibilities:

• Fidelity board metrics has 24 metrics that represent the overall health of Fidelity’s Cybersecurity environment. The metrics are reported to the Board of Directors on a monthly basis. Weekly Go to Green meetings were held to ensure the performance of the metrics are progressing to green.
• Worked on documents objectives, use cases, requirements and specifications.
• Worked with business partners and technology team to define, coordinate and execute User Acceptance Testing (UAT)
• Perform periodic monitoring of IDOC's status, service-now tickets daily basis, interfaces to and from SAP.
• Developed department KPI's and scorecards to track monthly department and company goals.
• Documented and maintained JIRA stories as per Agile methodology.
• Identified data scenarios and business cases. Created test case development.
• Identified subject matter experts who are the source of requirements and identify the data source in order to integrate the data into our data warehouse for automation purposes.
• Worked for the BI reporting platform (OBIEE) that will deliver a full range of capabilities including Environment: Oracle SQL Developer, Oracle 11g/12C, OBIEE 11g/12C, PL/SQL, Agile, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Tableau10.1/10.3, JIRA

Confidential, Dayton, Ohio

Business/Systems Analyst

Responsibilities:

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's).
• Prepared client process maps for the consumer, broker, employer and provider transactions for the Facets process.
• Developed and wrote test script walkthroughs with developers and Quality Analysts.
• Performed manual testing for ETL jobs and SSRS reports.
• Utilized Agile project management methodology defining epics, stories and sprints (TFS) to lead complex global efforts of cross-segment global teams to drive continual service improvements.
• Aligned & linked 100% of customer employee's ideas, goals, projects, KPI metrics, to high level business strategies and build out customer projects to support goals, metrics and improve business operations.

Environment: MS. Office (Word, Excel, PowerPoint), TFS, HP ALM Quality center, Agile, SSAS, QL Server Management, XML Files, .NET framework, UML, RUP, Teradata, Tableau, Visual studio.

Confidential, Fairfield, CA

Business Systems Analyst

Responsibilities:

• Organized and moderated Joint Application Development (JAD) sessions identified business and system use cases, wrote use case narratives and used MS Visio to prepare the Use Case diagrams.
• Used RUP methodology to perform Case modeling, Use Cases, Activity Diagrams, and Sequence Diagrams.
• Created UML diagrams including Activity diagrams, Use case model and, using MS Visio.
• Expertise in Requirements gathering from Business Stakeholders/SME and document the project requirement and design in Confluence.
• Worked on personal lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau.
• Create Reports using SQL and SAS Enterprise Guide. Quality Assurance testing of campaign programs. Focused on Mortgage Acquisition, working with internal business partners and third-party vendors.
• Participated in JAD sessions / conducted interviews for analyzing business requirements and reviewing them with business and technical teams.
• Produce variance and root-cause driver analytics to support the goals of the Risk Management.
• Extensively used agile methodology throughout the SDLC process.
• Consulting activities included developing knowledge of customer domain, on software functionality, business process mapping and integration into ERP solution and project management guidance.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle (waterfall).

Environment: Microsoft Visio, SAS, Visual Studio, .NET, MS-Office (Word, Excel, PowerPoint), MS Project, Agile, UML, RUP and SQL