SUMMARY

• 9+ years of experience as a Business Analyst and a certified Scrum Master with proven capability of working in different Software development lifecycle (SDLC) methodologies like Waterfall and Agile (SAFe, Scrum) with deep understanding in various domains such as Banking, Aviation, Healthcare, Retail. Possess incredible work ethics coupled with excellent communication, written and interpersonal skills describing a committed team player, stepping up to lead the team.
• Expertise in Business System Analysis, Data Analysis, Software Design, Development, and Implementation of business applications with knowledge of Software Development Life Cycle methodologies as Waterfall, Agile(Scrum, SAFe.
• Proficient in leading Requirements Gathering process via different elicitation techniques such as document analysis, Joint Application Development (JAD), one on one interviews, reverse engineering, prototyping, focus groups workshops and Joint Requirement Planning (JRP)
• Business analysis experience in conducting Impact analysis for change requests and conflicting stakeholder requirements, GAP analysis for assessing business differences and Root cause analysis for finding core issue of defects.
• Conducted due diligence for Change Requests and implemented the change requests TEMPeffectively by following change management protocols designed by Change Control Board (CCB)
• Extensive experience in creating meticulous artifacts like Business Requirements Documents (BRD), Software Requirement Specifications (SRS), as well as creating Requirements Traceability Matrix (RTM) and Use Cases.
• Developed UML diagrams such as Use Case Diagram, Data Flow diagram, ER Diagrams, Sequence and Activity Flow Diagrams as well as BPMN diagrams (Business Process Model and Notation) using MS Visio which enabled business and developers to understand the system.
• Involved in the SAFe ceremonies such as, PMC, PO Sync and played a key role in Program Increment (PI) Planning, Architectural Review and Scrum of Scrum (SOS) ensuring the cadence is maintained across the whole Agile Release Train.
• Engaged in all scrum ceremonies such as Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective with off - shore team and on-shore team and maintained project plans and schedules
• Assisted the product owner refine the product backlog by writing technical user stories based on the INVEST Criteria, prioritizing user stories based on the MoSCoW Technique, and tearing down user stories based on the SPIDR criteria.
• Working knowledge of databases such as Oracle and MS SQL Server for Data Processing, Data Mapping, Data Modeling, Extraction, Transformation, and Loading (ETL), Data Standardization, Cleansing, Scrubbing, Deduplication, and Normalization and Data Visualization and reporting applications such as Tableau and Power BI.
• Facilitated end-to-end Web Service testing on SOAP & REST API via Swagger & POSTMAN and API Documentation.
• Comprehensive knowledge of web services related concepts such as XML, JSON, JWT, WSDL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services as well as experience in working with SOA architecture and Micro-Service architecture.
• Good experience in Relational Database Management System including performing complex SQL queries for mapping of various system applications.
• Sound knowledge and understanding of methodologies such as TDD for code testing, BDD for Behavior-oriented functionality testing and ATDD for user-oriented testing for their application
• Highly involved in SDLC and STLC by conducting efficient code reviews, facilitate various testing by performing planning and development of Test Plans, Test Cases and Test Scenarios to meet product’s business requirements.

TECHNICAL SKILLS

Methodologies: Agile (SAFe, Scrum,), Waterfall

Project management tools: JIRA, Azure DevOps, Rally

BI Tools: Tableau, Power BI, Crystal Report, XSL-FO, MS Visual Studio

Modeling Tools: MS Visio, Axure

ETL Tools: SSIS, Informatica Power Center

Documentation Tools: SharePoint, Swagger, Confluence

Web Technologies: XML, JSON, HTML, SOAP, RESTful

Testing tools: HP ALM, Soap UI, Postman, Selenium

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Sr. Business Systems Analyst

Responsibilities:

• Worked to promote transparency across teams and stakeholders by preparing Project Documentation like Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirement Specification (SRS), Release Notes, minutes of meetings (MOM) utilizing MS office.
• Gatheird Business Requirements by using techniques such as document analysis, system analysis, one to one interview with Business Users, Stakeholders, and Subject Matter Experts (SMEs).
• Experienced in working and conducting backlog grooming session with Product Owner to break down the features and assisted in developing user stories and Acceptance Criteria while making sure dat user stories are following INVEST criteria and acceptance criteria is written in Gherkin format.
• Actively involved and cooperated in the roadmap sessions with the Scrum Team to identify the PI Objectives and Planning to map the dependency to deliver the project milestones after each P.me
• Performed various analysis such as Gap Analysis, Impact Analysis, and Root Cause Analysis to validate the feasibility of Decision and helped the development team to understand the AS-IS and TO-BE business workflow to provide quality MVP’s.
• Arranged Triage calls to work on defects and prioritize the defects with their mitigation plans with the team.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Proficiency in writing complex SQL queries to extract and validate the data from the Eligible Members database.
• Working extensively with the QA team to write and execute Test Plans, Test Scenarios, and Test Cases.
• Conducted User Acceptance Testing (UAT) and documented bugs and updated Requirements Traceability Matrix (RTM).
• Tracking project dependencies outside of the project team’s control and escalating issues as necessary
• Facilitating cross-group and cross-functional communications for issues resolution and updates.
• Delivered Minimal Viable Product (MVP) as per the deadlines and pushed into Product backlog Increments (PBI’s) got appreciation with senior management on timely delivered sprints.
• Conducted User Acceptance Testing (UAT) in Sprint Review to confirm user stories are moved into Incremental Backlog.
• Jira monitored KPIs to assess the team's performance every sprint.
• Attended the Triage calls to identify the defects to TEMPeffectively log them and prioritize as per requirement.

Confidential, Dublin, OH

Sr. Business Analyst

Responsibilities:

• Gatheird Requirements through different elicitation techniques such as Document Analysis, Brainstorming, Interviewing, and conducting JAD sessions with technical teams, and SMEs
• Documented requirements in Business Requirements Document (BRD), Functional Requirements Document (FRD), Non-functional Requirements Document (NFRD) and System Requirements Document (SRD)
• Conducted Gap Analysis of the current state of the system and future state of the system, SWOT analysis to identify the areas of improvement and feasibility analysis of the proposed enhancements
• Performed Business Rules Analysis by gathering and documenting business rules and made sure all the processes are in place and updated according to external and internal changes
• Involved in creating UML Activity, Sequence, Dataflow, and Use Cases diagrams using Microsoft Visio
• Used SQL to compare the database and the periodic reports generated by the application at various levels
• Designed prototype of Orchestration Processes in MS Visio by invoking respective Web Services and APIs to scrub the errors in initial loan origination validation process
• Involved with the team to build-up the velocity and performance using Velocity chart and Burn-down chart
• Performed Requirement Analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stakeholders and document analysis, represented them in Requirements Traceability Matrix (RTM)
• Prepared test cases and test scenarios identified and established Positive and Negative test cases and coordinated other QA’s in executing the test plans
• Conducted User Acceptance Testing (UAT), beta testing, and involved in code review sessions to ensure dat the functionality of the system aligned with the business requirements specified in the BRD ensuring Quality Assurance
• Jira monitored KPIs to assess the team's performance every sprint.
• Attended the Triage calls to identify the defects to TEMPeffectively log them and prioritize as per requirement.
• Created and developed Canned reports and adhoc reports to deliver progress reports to the product owner so dat performance evaluations regarding meeting business requirements could be managed TEMPeffectively.
• Collaborate with project teams (both on and offshore) and motivate team members to accomplish team and organizational goals.

Confidential

Sr. Business Analyst

Responsibilities:

• Collected and documented business processes as well as business rules and performed GAP analysis
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level
• Created various Business Documents such as BRD and SRS to record Functional, Non-Functional Requirements, and Technical Requirements
• Prepared and maintained Requirement Traceability Matrix (RTM) for tracking requirements till testing phase is completed.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures dat are cost TEMPeffective and satisfied the business requirements
• Worked with the testers in writing test cases, test scenarios and performed Functional and Regression testing
• Validated the Web Service requests and response payloads and did API documentation using the Postman
• Assisted the Product owner in defining the requirements of the acceptance criteria.
• Assisted in creating the DOR (Definition of Ready) and DOD (Definition of Done) so dat user stories met stakeholder needs.

Confidential 

Business System Analyst

Responsibilities:

• Created various Business Documents such as BRD and SRS to record Functional, Non-Functional Requirements, and Technical Requirements.
• Performed data analysis and the mapping of the attributes between the source system and the target system.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Validated technical designs created by IT developers against functional specification.
• Responsible for coordination and maintenance of the project change request catalogue.
• Created key metrics such as capacity and velocity to track team’s performance.
• Facilitated backlog grooming sessions for refining user stories and ensured stakeholder needs were met.
• Checked with team members for impediments in Parking Lot sessions and resolved them to ensure team cadence.
• Worked on refining the product backlog and the sprint backlog so dat value for features was added in each sprint.
• Monitored and tracked the progress of the team and shared the results with the management.