SUMMARY

• 8+ years of experience as a Business Systems Analyst, Product Owner, and Scrum Master in multiple domains like Banking, Insurance and Health care industries in application enhancement, migration, and development projects.
• Experience as an accomplished leader and facilitator between Business and Information Technology by effectively collaborating, facilitating, leading, and coaching multi - diverse teams.
• Good firsthand experience in requirement analysis in terms of identifying Personas, Requirement’s classification &management, building AS-IS and To-Be Models, conducting and Identifying GAP analysis etc.
• Strong experience in producing project artifacts and deliverables like Business requirement document (BRD), Functional requirement document (FRD), Use case documentation and user stories and creating and managing Requirement traceability matrix.
• Proficient in creating use-case diagrams, activity diagrams and UML class diagrams and Use case, UML class diagram, Activity diagrams, wireframes, Prototypes, user stories, epics & themes.
• Extensive working knowledge of all phases of the SDLC and methodologies such as waterfall, agile/scrum, and RUP.
• Worked with the Data Analyst to create data mappings in Functional requirements; Well versed with SQL/writing queries.
• Strong experience in developing source to target data mapping documents and in XML and XSD.
• Experience in all phases of Data Modeling - Conceptual, Logical and Physical modeling for both OLTP and Data warehousing environments.
• Facilitated and participated in Joint Application Development (JAD) sessions to gather the requirements and to resolve the revolving issues and to facilitate the coordination between the teams.
• Creative thinker and analytical analytical person with demonstrated ability to multitask and deliver innovative projects from planning through execution under the pressure of fast-paced, time-sensitive environments.
• Self-directed to meet end-user requirements, cost, and quality objectives through timely development and execution of information system functions, computer operations, and programming systems.
• Experienced in API testing using Postman, SoapUI to check if APIs are returning the data in JSON, XML format as defined in API documentation using Swagger and required by workflow.
• Experienced in STLC, understanding the manual and automated testing to perform Regression Testing, Black-Box Testing, System Integration Testing (SIT), User Acceptance Testing (UAT) by using Cucumber tool.
• Experience with standards, guidelines, and methodologies by which various healthcare systems can communicate and share clinical information in a uniform and consistent manner using HL7 International.

TECHNICAL SKILLS

SDLC: Waterfall, Agile, Scrum, TDD, SAFe, RAD, Kanban

Operating System: Windows 98/2000/XP/Linux

Languages: XML, UML, Java, SQL, C C++, J2EE, .Net, HTML

Testing Tools: HP- ALM, SOAPUI, TFS, Postman

Database: MS Access, MySQL, Oracle 10/11g, MS SQL server, IBM DB2

Modelling Tools: MS Visio, Lucid chart

Business Analysis Tools: HP ALM, Rally, MS Project Clear Quest, JIRA, Confluence

Protocols: Http, Https, SMTP, FTP, SOAP

Documentation: Adobe Acrobat9 Professional, Microsoft Visio, Microsoft Office, Share point

Defect Tracking Tools: HP ALM QC 11.0, Team Foundation Server

Microsoft Tools: MS Project, MS Visio, MS Office Suite, Office 365, MS Outlook

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Business Analyst / Scrum Master

Responsibilities:

• Gathered requirements from Customers, Delivery team leads through a customer calls and managed Communication between key project stakeholders.
• Performed GAP analysis to find and identify the opportunities between ‘As-Is’ and ‘To-Be’ process.
• Have on going communication with customers and ensure they are having transparency.
• Created use cases and activity diagram through the implementation of UML methodologies
• Developed the test scenarios, test conditions and test plans based on business requirements, technical specifications and/or product knowledge along with the Test lead.
• Used JIRA to track the activities of the project’s and tracking the team’s activities and progress.
• Participated in daily scrum meetings, sprint planning and review meetings
• Used MS Visio for process flow diagrams to communicate to the development team and for better understanding of the senior management teams.
• Worked with the data analysts and DB team for data mappings and data discrepancies.
• Coordinated with the development team & QA in creating the user stories and prioritizing them as per the infrastructure.
• Assisted the testing teams to create test cases which aligned with the requirements gathered.
• Worked with the QA teams to make sure the User Acceptance Testing was properly done to avoid defects in the future.
• Maintained Traceability Matrix throughout the project.
• Updated the business rule document when there was a need for an enhancement.
• Worked with tools such as BIRST, SharePoint, Enterprise Architect.
• Documented User Manual Training Release Notes & Lessons Learnt documents, KT documents and moved them to SharePoint 2010.

Environment: Agile-Scrum, Kanban, SQL, JIRA, BIRST, SharePoint, Enterprise Architect, MS Visio.

Confidential, Schaumburg, IL

Sr. Business Analyst

Responsibilities:

• Analyzed the business modules and their impact on the current system.
• Conducted brainstorming sessions within the team to generate ideas through which the billing processes for provider, member and broker payments can done more efficiently
• Gathered requirements from the operations team to develop a robust billing process for accurate payments to the stakeholders
• Followed the RUP model for creation of documentation to be used by the IT Team.
• Created requirement specification documents based on interactions with the end users through JAD Sessions and analysis of their existent systems.
• Created use cases, use case models, workflows, and system specification document using RUP methodology.
• Analyzed the end-user requirements and their objectives to create requirement specification documents and use cases.
• Assisted with building EDI 837 (I, D, P), 835, 277-U, 270/271, 276/277, 278, 820 and 834 transactions processing flow
• Understood the business logic, designed requirements, and communicated them to the development teams.
• Generated documentation and designed Use Cases
• Maintained Traceability Matrix throughout the project.
• Mentored end-users on Requirements Specifications techniques and Software Development Life Cycle.
• Worked closely with the teach teams to determine technical parameters for EDI and other related processes including communication, security, and privacy.
• Identified the ICD 9 to ICD 10 mapping process and established a To-Be process flow.
• Created transaction sets requirement, usually with MS Excel, for transactions such as HIPAA 270/271, 276/277, 835, 837 (I, P, & D), 835 remittances and others.
• Analyzed the requirements and formulated a test plan for functionality testing and integration testing of the application.
• Involved in creating requirements that complied with HIPAA, HL7, and ANSI X12 format regulations to protect the privacy of the employees insured under any policy.
• Understood rules and regulations of HIPAA as imposed during Electronic Data Interchange (EDI).

Environment: MS Project, RTM, MS Visio, Windows 2000/XP, MS Office Suite, SQL server, MS Access

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Identifying the functional requirements & Non-Functional requirements from the Vision document provided by Product owners.
• Identifying relevant stake holders or Actors associated with the project users from each department.
• Helped the team in prioritizing and collaborating with them in achieving the target without delays.
• Performed GAP analysis to find and identify the opportunities between ‘As-Is’ and ‘To-Be’ process.
• Used JIRA to track the activities of the project’s activities and tracking the team’s activities and progress.
• Worked on various other smaller components as part enhancing the claim processing to identify all the fields and process as expected.
• Worked on various task orders, projects and enhancements allocated by the organization.
• Collaborated extensively with stakeholders and various internal business teams as part of project scope meetings.
• Worked on FACET systems for processing automated claims and payments.
• Gathered requirements for processing of EDI 835 Remittance File, 837 (I, D, P), 277-U, 270/271, 276/277, 278 and so on as per the requirement
• Identified the business teams, stakeholders within the organization that could be impacted as part of the new project and reached out to the affected parties to resolve the issue.
• Elicited requirements from the stakeholders and sponsors through brainstorming sessions, one on one meeting, questionnaire, feedback etc.
• Worked closely with the IT teams to analyze how the needs of the stakeholders could be developed, incorporated, and followed up with the appropriate teams to identify the alternatives.
• Worked closely with the PO’s while developing the Business Requirement Document to stay in scope of the project.
• Coordinated with the development team & QA in creating the user stories and prioritizing them as per the infrastructure.
• Worked with the business approvers and stakeholders in getting the approval on the requirements.
• Created use cases and activity diagram through the implementation of UML methodologies
• Participated in daily scrum meetings, sprint planning and review meetings
• Used MS Visio for process flow diagrams to communicate to the development team and for better understanding of the senior management teams.
• Assisted the testing teams to create test cases which aligned with the requirements gathered.
• Worked with the QA teams to make sure the User Acceptance Testing was properly done to avoid defects in the future.
• Updated the business rule document when there was a need for an enhancement.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Enacted as liaison between business and IT and performed requirement elicitation and analysis with using tool Caliber.
• Worked on Change requests, while performing change management and its impact.
• Good experience in stake holder analysis and make good relationship with them.
• Coordinated UAT and other testing activities with having tool (ALM) experience.
• Good experience in negotiation with business and IT, Good experience in defect management and manual testing.
• Created artifacts i.e., BRD, FRD, Project Charter.
• Scheduled workshop for the RWA (Risk Weighted asset) Model, discussed workflows and FSD for the model business rules for reporting purpose.
• Designed and review of various documents including the Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and verifying Requirement Traceability Matrix (RTM).
• Conducted the JAD (Joint application development) session and the solution out of it.
• Maintained the share-point portal for all project related documents i.e., Sign off email, FSD’s, CR’s (Change requests and Production change requests).
• Scheduled workshops to discuss proposed change and its impact and modified workflows and FSD’s afterwards followed up respective businesspeople to get sign off’s.
• Designed and developed the Conceptual, logical and PhysicalDataModels in par with the requirements gathered.
• Facilitated the scrum events and managed Agile Lifecycle in JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress. Assisted in managing the Product Backlog, Sprint Backlog, Sprint Burn down and Release burn down charts.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting.
• Removed internal and external impediments that hinder team’s productivity. Collaborated with the team in the grooming and prioritization of product backlog using technique such as planning poker.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in JIRA and collaborated with system users to conduct UAT.
• Preparing End of schedule report and conducting minutes of meeting with the team (Both offshore and onsite).

Environment: Agile Methodology, UAT, TOAD, EDI, JIRA 6.3.3, Visio, SharePoint, DataMart, MS Access, SQL Server, MS Office, HP ALM, Mock-up screens.