SUMMARY

• Experience working as a Business System Analyst and Business Analyst in all phases of Software Development Life Cycle (SDLC) in Agile and SAFe frameworks.
• Experienced in performing Gap Analysis, Impact Analysis, Root - Cause Analysis and Risk Analysis and documentation.
• Good experience in creating Functional Requirement Document (FRD), Business Requirement Document (BRD) and Requirement Traceability Matrix (RTM) and converting business requirements into System Requirement Specification (SRS).
• Proficient in using MS Visio and Lucidchart for creating UML diagrams like Use Cases, Class Diagrams, Entity Relationship diagram (ER), Activity Diagrams and BPMN for process diagrams.
• Proficient in communicating with Subject Matter Experts (SMEs), gathering requirements using techniques such as Document Analysis, Stakeholder Interviews, Brainstorming, Focus Group Sessions, Joint Application Development Sessions (JAD) utilizing Azure DevOps, Microsoft office 365.
• Good experience in creating Mockup screens, Wireframes, and Prototypes using MS Visio and Balsamiq.
• Mastery in project management tools such as Jira/ Rally/Azure DevOps to document user stories, tasks, and acceptance criteria.
• Strong functional knowledge in Supply Chain, Procurement/Purchasing applications, forecasting and planning
• Good knowledge of defect management process and application life cycle management (ALM).
• Experience with SOA architecture and Micro-Service architecture and their implementation successfully in projects.
• Comprehensive knowledge of web services related concepts such as XML, JSON, JWT, WSDL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services, Snowflake, Yellowbrick Data, Data Lake, Data Mart and Data Governance.
• Hands on experience in SQL queries for retrieving data and has good understanding in Data Warehousing concepts - OLAP, OLTP, ETL.,
• Experienced in utilizing Verint KM to perform break fixes, maintenance and problem resolution for system software and QMS platform.
• Experienced in virtually troubleshooting and repairing system applications and services as well as performing pre-production testing through Verint.
• 2+ years of experience in Alteryx platform, and involved in data preparation, data blending, and the creation of data models, data sets using Alteryx.
• Involved in designing, developing and implementation of Robotic process automation (RPA) using UI Path.
• Designed UI Path process solutions in accordance with standard UI Path design principles and conventions. Experienced in using UI Path's Credential Manager for maintaining, securing and retrieving the user credentials.
• Experienced in using UI Path Studio, Orchestrator, Screen, Data & Web scraping techniques.
• Experienced in controlling the BOT's using RPA administrative/Orchestrator.
• Strong knowledge on the task error handling, task editing and debugging of an automation task. Worked on End-to-end process automation using UI Path and Blue Prism.
• Experienced in Alteryx, workflow process mapping, sharing, updating and dashboard and Automated processes
• Experienced Automation of Web portal, Excel, PDF, TXT and Email automations. Reviewed & fixed Business Process Production issues using UI Path.
• Developed robotic bots using automation anywhere to automate process which was done using manual interference. Experience in managing robot's workloads using Automation Anywhere Work Queues.
• Vast experience about data modeling, process modeling, mapping and profiling using Tableau.
• Experience working closely with PM, PO, System Architect and cross functional teams and involved in writing Client-side validations, Transformation rules, Data base validations and Server-side validations and
• Experienced in maven repository for automation process. Mapping the dependencies in the jar file. Local and remote repository.
• Collaborated with the development team in integrating AJAX for dynamic and interactive UI pages.
• Generated test cases and scenarios to meet acceptance criteria by HP-ALM tool.
• Mastery in writing Technical User Stories using INVEST criteria and acceptance criteria in GHERKIN format.
• Excellent knowledge in FMCSA (USDOT) and HIPAA (Health Insurance Portability and Accountability Act) response web methods. And AWS, S3,
• Experienced in utilizing the Calypso platform.
• Knowledge of Inbound functionality of Supply Chain Management.
• Utilized HP-ALM tool and HPQC to generate test cases, scenarios to identify defects and mitigate them.
• Experienced in API documentation using Swagger and been part of API testing using Postman, SOAP UI.
• Possess excellent verbal and written communication skills with strong interpersonal and ethical abilities in handling off- shore and on-shore teams.
• In depth knowledge in RPA and Spring BOT.
• Proficient in using RDBMS such as Oracle, SQL Server, SQL, and PL/SQL.
• Proficient in MS Excel utilizing functions; VLOOKUP, PV, FV, STDEV, CORREL, VAR, and many more statistical and financial functions
• Team player with detailed orientation, excellent Interpersonal and Customer Relational Skills,
• Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities with ethical abilities in handling off- shore and on-shore teams

TECHNICAL SKILLS

Methodologies: Agile, Hybrid, Waterfall, Kanban board

Frameworks: SAFe, Scrum

Web Technologies: XML, XMLSpy, JSON, HTML, SOAP, RESTful

Modeling Tools: Draw.io, Balsamiq, MS Visio, Lucid chart

Project management Tools: JIRA, Azure DevOps, Rally

Documentation Tools: MS Share Point, Confluence, Swagger, MS365 DYNAMIC

Testing Tools: Postman, SoapUI, Selenium IDE, HP ALM

Languages: SQL, Python, R

BI Tools: Tableau, Power BI, SAP Crystal Reports, XSL-FO, Tableau

ETL: Informatica Power Center, SSIS

Databases: Oracle, SQL Server, PostgreSQL

PROFESSIONAL EXPERIENCE

Confidential, Watertown MA

Lead Business System Analyst

Responsibilities:

• Developed high level requirement documents Business Requirement Document (BRD) and consulted the technical team and developed the detailed System Requirements Specification (SRS).
• Analyzed the risks involved by conducting Cost-Benefit Analysis.
• Responsible for creating and reviewing business rules, business requirements, functional specifications, project schedules, documentation and test plans.
• Performed Document Analysis and conducted Stakeholder Interviews to elicit high level requirements related to health departments, HIPAA, and pharmaceutical data.
• Performed API Mapping, API Integration to track the data points from UI to MT to DB for data.
• Analyzed the As-Is and To-Be state of the project and performed Gap Analysis.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams.
• Facilitated the JAD sessions to provide solutions for the technical requirements gathered previously.
• Acquired technical ability by supporting testers in terms of writing Test Cases in HP Quality Center that would test various Test scenarios.
• Supported creation of Clinical Evaluation Reports (CERS) in compliance with Essential Requirements, and prepared materials for CE marking application using PubMed.
• Conducted comprehensive literature search on both post-market surveillance and research databases, such as Medical Device Reporting (MDR).
• Total Product Life Cycle (TPLC), Medical Device Recalls, Manufacturer and User Facility Device Experience (MAUDE), PubMed, EMBASE and Cochrane database.
• Automated text in PDF's using screen scraping to calculate the invoices and store them into a data table using UI Path. O Charge Capture and Billing: Automated process for Timely charge entry and submittal of error-free claims and cash posting. Used one of the Screen Scraping methods i.e.Optical character recognition(OCR) (Google OCR/Microsoft OCR engines) to process PDF invoices and JPEG images.
• Prepared literature search protocol and report based on EU guidance: PubMed 2.7/1 Rev. 4.
• Voice Operation support for Verint Knowledge manage system and Enterprise Voice, and customer interfacing with varies platforms.
• Analyzed, performed troubleshooting, and planned day to day strategies and requirements to resolve issues.
• Work with the business in reaching/exceeding business goals by participating in the development/evolution with Verint Knowledge manage of the strategic direction for
• Help with integration of pharmaceutical APIs.
• Experienced in documenting purchase orders and inventory management of pharmacy.
• Acquired ability to translate health records and clinical data information to a technical team during mapping of parallel coordinates chart.
• Utilized Tableau to transform healthcare system management data into actionable insights to be used in legacy system enhancement.
• Performed Risk Analysis to identify the project critical success factors and prioritize requirements.
• Facilitated Unit Testing for all the functionalities and performed Smoke Testing, Sanity Testing.
• Performed UAT on business requirements, technical specifications, and product knowledge.
• Assisted development team in writing Test Cases and created Test plans prior UAT.
• Facilitated Triage calls to resolve conflicts as well as to work out defects identified in testing.
• Actively involved in setting up batch processing for process automation using orchestration processes within the applications using SOAP Webservices/ APIs related to information of biomedical scientists, clinical research associate who were a part of life science department
• Assisted developers in for converting JSON strings during data transmission and storage using serialization process.

Environment: SAFe, MS Visio, MS office, HTML, CSS, JS XML, SOA, Web Service, Postman, SharePoint

Confidential, Newark NJ

Business System Analyst

Responsibilities:

• Created UML diagrams such as Activity Flow, Sequence Flow, Entity Relationship (ERD), Data Flow and Use Case Diagrams.
• Created RACI matrix to prioritize and identify the stakeholders and communicated with them effectively through emails and kept them within the loop.
• Performed GAP Analysis in understanding the constraints of the existing system and enhanced the system by understanding the AS-IS and TO-BE of the system.
• Created Requirements Traceability Matrix (RTM) using MS Excel to trace each software requirements from the used cases to test cases.
• Created dashboards and reports utilizing Tableau for stakeholders.
• Involved in designing, developing and implementation of Robotic process automation (RPA) using UI Path.
• Designed UI Path process solutions in accordance with standard UI Path design principles and conventions. Experienced in using UI Path's Credential Manager for maintaining, securing and retrieving the user credentials.
• Experienced in using UI Path Studio, Orchestrator, Screen, Data & Web scraping techniques.
• Experienced in controlling the BOT's using RPA administrative/Orchestrator.
• Automated text in PDF's using screen scraping to calculate the invoices and store them into a data table using UI Path.
• Strong knowledge on the task error handling, task editing and debugging of an automation task. Worked on End to end process automation using UI Path and Blue Prism.
• Facilitated JAD sessions follow-up for Project Plan updates, gained consensus for User Acceptance Testing (UAT) requirements.
• Work with the CRM team to sort out the customer needs.
• Helped to update all product stock information for the CRM team.
• Strong functional knowledge in Supply Chain and inventory management.
• Performed Impact Analysis on missing elements on WSDL and worked with Service Level Agreement (SLA) team in updating it.
• Used UDDI and WSDL to look up for the existing web services and identify the corresponding request and response of web methods. Amazon price, Zippos, and city gro.
• Conducted Defect Triage calls to discuss open defects and their mitigation plans with the team.
• Involved in performing Data Validation from OLAP database to check transformed data is abiding by the transformation logic, Data profiling and Migration.
• Involved in Data Extraction- Transformation- Loading (ETL) and OLAP operations like rollup, like rollup, drill down, slicing/dicing, pivoting using BI tools and Reporting using Power BI.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Used Informatica PowerCenter assisted in data transformation and mapping from the OLTP to OLAP Database.
• Used complex SQL queries to extract and validate the data from the Eligible Members database.
• Extensively interacted with the developers and testers to ensure functional/technical implementation of business requirements and QA Team in executing Test Plans, Test Scenarios, and Test Cases.
• Conducted User Acceptance Testing (UAT) and documented the bugs and updated the Requirements Traceability Matrix (RTM). Performed Manual Testing and data validation testing using SQL queries, Microsoft office 365, python
• Used Gherkin format to write acceptance criteria for each user story and tracking them in JIRA.
• Assisted Product Owner in breaking down features by WSJF method and keeping the refined features into Feature Backlog. knowledge in Inbound functionality of Supply Chain
• Collaborated with the Product Owner and ensured that the functional and technical User Stories are written following the INVEST criteria.
• Assisted the Product owner in giving the Definition of Ready (DOR) to user stories in Backlog Grooming session and Definition of Done (DOD) in Sprint Review.
• Utilized SQL server to run basic queries and obtained necessary data and implemented macros, VBA, VLOOKUP and H LOOKUP.
• Facilitating cross-group and cross-functional communications for issues resolution and updates.
• Collaborated with off-shore team and on-shore team and maintained project plans and schedules.

Confidential

Business System Analyst

Responsibilities:

• Involved in gathering business requirements and used various elicitation techniques such as brainstorming, one-one interviews and focus groups, Auto Loan Origination System for requirement gathering.
• Authored data flow diagrams, sequence diagrams, orchestration flow, activity flow diagrams and business process models (BPMN) diagrams using MS Visio, Auto Loan Origination System
• Acted as skilled liaison between the technical team, management, and the business users. Successful in conflict resolution and delivering high business value.
• Utilized Snowflake, Data Lake, Data Mart for Data Management processes.
• Created dashboards and reports on Tableau as required by stakeholders and management.
• Produced Requirement Traceability Matrix (RTM) and initiated the project and conducted Kick-off meeting and Knowledge Transfer (KT) sessions with the Subject Matter Experts (SMEs).
• Performed Impact Analysis on the implementation of Geo-Fencing technology into the existing system for better visibility of Vendors billing.
• Successfully implemented 3-tier architecture to give better flexibility and created several web services as per the business needs.
• Experience working closely with PM, PO, IT System Architect and cross functional teams and involved in writing Client-side validations, Transformation rules, Data base validations, auto loan process and Server-side validations and collaborated with the development Auto Loan Origination System team in integrating AJAX for dynamic and interactive UI pages.
• Interacted with the QA team and in testing methodologies like Smoke testing, Regression testing, Integration testing and Functional testing.
• Created data mapping documents for OLTP to OLAP and used SQL queries to access the databases and created reports
• Actively participated in the scrum ceremonies and monitored the team performance and mitigated impediment technical impediments diligently.

Environment: Agile- Scrum Framework- (HTML/CSS, Javascript, Java, Oracle), MS Visual Studio, MS Project, MS Visio, Jira, Confluence, PowerBI, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services.

Confidential

Business System Analyst

Responsibilities:

• Created UML diagrams such as Activity Flow, Sequence Flow, Entity Relationship (ERD), Data Flow and Use Case Diagrams.
• Implemented the RACI matrix to provide clarity in describing stakeholder roles and responsibilities.
• Performed GAP Analysis in understanding the constraints of the existing system and enhanced the system by understanding the AS-IS and TO-BE of the system.
• Created and maintained Requirements Traceability Matrix (RTM) using MS Excel to trace each software requirements from the used cases to test cases.
• Facilitated JAD sessions follow-up for Project Plan updates, gained consensus for User Acceptance Testing (UAT) requirements.
• Utilized Tableau to extract actionable insight from data gathered from retail store sales.
• Performed Impact Analysis on missing elements on WSDL and worked with Service Level Agreement (SLA) team in updating it.
• Used UDDI and WSDL to look up for the existing web services and identify the corresponding request and response of web methods.
• Conducted Defect Triage calls to discuss open defects and their mitigation plans with the team.
• Involved in performing Data Validation from OLAP database to check transformed data is abiding by the transformation logic.
• Involved in Data Extraction- Transformation- Loading (ETL) and OLAP operations like rollup, like rollup, drill down, slicing/dicing, pivoting using BI tools and Reporting using Power BI. Microsoft office 365
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Used Informatica PowerCenter assisted in data transformation and mapping from the OLTP to OLAP Database.
• Used complex SQL queries to extract and validate the data for retail books and other products.
• Extensively interacted with the developers and testers to ensure functional/technical implementation of business requirements and QA Team in executing Test Plans, Test Scenarios, and Test Cases.
• Lead User Acceptance Testing (UAT) and documented the defects and updated the Requirements Traceability Matrix (RTM) while tracking defects to closure.
• Used Gherkin format to write acceptance criteria for each user story and tracking them in JIRA.
• Assisted Product Owner in breaking down features by WSJF method and keeping the refined features into Feature Backlog.

Confidential, Carmel, IN

Business System Analyst

Responsibilities:

• Collected and documented business processes as well as business rules and Performed GAP analysis
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level
• Prepared Business Requirement Specification (BRD) and converted the business requirements into System Requirement Specification (SRS).
• Documented and delivered Functional Specification Document to the project team.
• Core expertise in SAP MM and IS-Retail and good experience in SAP SD, QM, PP and WM modules.
• Experience in cross-module integration of SAP MM with FICO, SD and PP.
• Experienced in business process study and gap analysis, business process reengineering, process integration and mapping, designing, functional specification prototyping, testing, training, cutover and change management activities.
• Strong functional knowledge in Supply Chain, Procurement/Purchasing applications, forecasting and planning
• Strong domain experience in Logistics, Procurement, Inventory management and Quality Management functions in fortune 500 MNC.
• Handled various projects in Retail industry, Process Industry, Industrial machinery & components, Auto ancillary Industries.
• Mobile Solution global implementation for retail store inventory processes - GR, Store transfers, goods movements and Physical inventory processes.
• Goods movement Interface implementation between SAP and non SAP system through Shared service platform.
• Returns automation global implementation using WordPro. SAP Retail country expansions for EMEA countries.
• Gift card project implementation. POS interface and enhancements project. Multiple Logistics interfaces to downstream systems and reporting system
• Developed test scenarios and implemented test plan providing key input in working with users in defining project and system requirements involved in User Acceptance Testing (UAT)

Environment: Waterfall- (HTML/CSS, JavaScript, Java, Oracle), MS Visual Studio, MS Project, MS Visio, Office Suite, Jira, Confluence, PowerBI, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services.