SUMMARY

• 8 years of professional experience as a Business Analyst with a strong understanding of Business Analysis, System Analysis in Retail and E - commerce domain.
• Extensive knowledge of the E-commerce Retail Sales lifecycle and the Retail Ecommerce ecosystem, Order management system (OMS), Warehouse management system (WMS), Fulfillment, Trade Promotions Management (TMS) and Support.
• Solid understanding in Detecting, Analyzing & Rectifying the Issues in WMS (Warehouse Management System).
• Experienced working on Order Management System (OMS), Omni Channel Fulfillment, Retail Point of sales (POS) Applications, Store operations Customer Relationship Management (CRM i.e., Loyalty Program), Fleet management, Ecommerce platforms.
• Experienced in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), and Software Requirement Specification (SRS) across the deliverables of a project.
• Strong work experience on Ecommerce portals web application developments, Business (B2B) and Business to Customer (B2C), Online Retailing, and Content Management Systems (CMS) for Ecommerce like ATG.
• Solid understanding on various E-commerce tools such as Demandware,MagentoOpen Cart.
• Experienced working with Content Management Systems (CMS), Order Management System (OMS), Supply Chain Management and UX teams.
• Expertise in preparing strategies for Cross Channel/Multi-channel integration providing a consistent experience across the customer's preferred channels and platforms like Mobile and E-Commerce.
• Experienced on various Software and Customer Relationship Management (CRM) packages and Integration of merchandising systems with Warehouse Management Systems.
• Strong knowledge inSupply Chain Management,Inventory Management,Logistics,Cost reduction.
• Expertise with Supply Chain Management (SCM), Supply Chain strategies/vendor manufacturing process methods to determine level of procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times, schedules and cycle counts, established requirements needs.
• Experienced working with Retail Oracle Point of sale (POS) application, Payment processing (EMV) and Knowledge of Web Services Description Language (WSDL), web services SOAP API.
• Experienced in Business Process Flow, Business Process Modeling, Business Process Re-Engineering Data Warehouse Data Analysis, Data Mapping, Data Modeling.
• Excellent understanding of Data Models, Master Data Management, Databases like Oracle, and sound skills in SQL.
• Experienced in designing and created Use cases & test cases, validated the features and end-to-end testing which includes Salesforce Commerce Cloud (Business Manager), Service Cloud & storefront functionalities.
• Experienced in conducting JAD sessions with SME (subject matter experts), stakeholders, developers and end-user representatives to make sure all the stakeholders and developers are on the same page.
• Experienced in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.
• Experienced in UML methodology to create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Experienced working with the Firmware team with Data Analysis for JIRA data & assisted in cleaning up and organizing JIRA tickets for better tracking.
• Expertise in creating different Visualizations in Tableau using Bar charts, Line charts, Pie charts, Maps, Heat maps and Table reports.
• Expertise in Advanced MS-Excel (Gsuite, sheets), PowerPoint, spreadsheets (Pivot table & Pivot Charts, Macros, VLOOKUP)
• Proficient in using Visual Studio, MS Visio, MS Word, MS PowerPoint, MS Excel, as well as MS Project.
• Experienced in GUI Testing, UAT (User Acceptance Test), Manual, Functional Testing of Client/Server & Web based application.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Sr. Business Analyst

Responsibilities:

• Worked on requirements gathering by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro.
• Facilitated JAD sessions which includes the management, development and user teams for clarifying requirements and better communication.
• Worked on all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle using Agile methodology.
• Worked on Trade Promotions Management (TPM) by interacting with different sources of information and provide a unified view of information to all the stakeholders.
• Involved with Category Development Managers (CDM) with the input of their annual trade plans in the Trade Promotions Management (TPM).
• Worked with Category Development Managers (CDM) to accurately document promotional events communicated to customers and enter promotional events into the Trade Promotions Management system (TPM).
• Worked on business process assessments across demand planning and Trade promotion management (TPM) involving SAP APO, SAP CRM which led to a phased roll-out to enhance Demand Planning functionality, data management, and reporting.
• Involved in providing general/ ad hoc data and analytical support to Category Development Managers (CDM), Trade Marketing Manager, Sales and Finance.
• Involved with the developers in developing E-Business Suite programs for databases supporting supply chain management (SCM), order management, inventory, warehouse management system, purchasing, and Procurement.
• Involved in creating processes and methods to gather supply chain management data and implement supply chain optimization project (e.g., warehouse-slotting, route planning).
• Involved in gathering data and conduct analysis with the goal of improving the organization's supply chain operations in logistics, sales.
• Worked with Data Warehouse in the development and execution of data conversion, data cleaning and standardization strategies and plans as several small tables are combined into one single data repository system MDM Master Data Management.
• Worked on Oracles Supplier which allows the purchasing group to seamlessly communicate purchase order requirements with the supply base.
• Worked on underperforming areas in the supply chain and may suggest improvements or resolutions to problems.
• Worked on Inventory management system for inventory counts (periodic cycle and year end), research discrepancies, and ensure timely adjustments and minimized obsolescence and managed customer inventory returns.
• Analyzed inventory requirements from Business to Business (B2B) & Business to customer (B2C) clients and based on sales developed a process to optimize orders that needed to be fulfilled based on SKU dimensions, pallet sizes, customer requirements and delivery requirements; followed the Omni channel fulfillment strategy for tracking inventory and sales.
• Performed GAP Analysis of business rules, business and system process flows, user administration, and requirements and ensured Point of sales PCI compliance requirements were met.
• Involved in implementing the Trade and Logistics functional area of Microsoft Dynamics CRM.
• Prepared and maintain Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target Customer Relationship Management application.
• Involved in maintenance of existing and development of new Unix Korn and C shell scripts for sales/marketing EDI data extraction and uploading to Excel spreadsheets and MS Project files.
• UsedTableauto generate final reports to study and analyze the current and future business performance.
• Maintained documents and collaborated with the team by extensive use of SharePoint.

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed the requirements using agile methodology and documented the requirements using Rational Requisite Pro.
• Analyzed Business to Customer (B2C) and Business to Business (B2B) web properties and create new business plan, business requirements, and staffing requirements.
• Worked on web-based application and systems development project including customized Content Management System (CMS).
• Involved in Support Sales and Marketing to promote ecommerce programs through the number one revenue generating website.
• Involved in managing live eCommerce clients of mid-sized B2B and B2C eCommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS).
• Evaluated existing e-Commerce applications to identify areas of improvement and carried out program enhancements and modifications.
• Facilitated JAD sessions with internal and external stakeholders (Sales, Credit, Finance, IT, Ecommerce, Management, Marketing, and customers) to gather requirements.
• Worked on the Credit card/ EMV process for paying through the web or mobile application.
• Worked on ATG Software (B2C, B2B, Scenarios, BCC, Merchandising and CSC).
• Worked on analyzing, developing specifications & lead projects for ERP software applications in the areas of Mail Order, Website, Store Interface, CRM, Price\Cost Management, Purchase Order\Receiving, Warehouse management system & Order Tracking interface.
• Worked on e-Commerce solutions (Outlook, EDI/XML, SAP Email and Auto fax), utilizing e-Tools to improve business workflow and streamline processes
• Worked on PCI (Payment Card Industries) compliance to address security vulnerabilities to the Confidential Online Stores thus enhancing the websites security.
• Worked on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Worked on compiling and analyzed various reports: E-commerce internal support report (Excel, Access).
• Involved in designing the Database architecture and implementing stored procedures, functions, views, and scripts using SQL to build data processing modules.
• Worked on RTM Test Matrix, GAP analysis and SWOT analysis to check the compatibility of the existing system infrastructure with new business requirements
• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD), Test Plan, Test Report.
• Worked on Hybris e-commerce web platforms, Hybris Ecommerce framework, Order Management, Hybris product content module (PCM).
• Created user stories and documented in detail entire workflows in confluence, managed scrum master responsibilities with Sprint Span of two week.
• Create implementation and test plans for the CRM Marketing Email campaigns using Confluence.
• Participated in the Master Data Management (MDM) effort, provided technical advice and support toward the development of strategic and tactical plans for client master data management strategy, data inventories, data governance, data management, storage, and distribution alternatives in support of client MDM strategy.
• Worked on Data Cleansingor Data Scrubbing concepts to validate the corrupted data
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Responsible for regularly updating the Test Plan and uploading on Confluence for sharing with the team and management.
• Worked with the testing team on the final application including Mobile Application for Usability testing to verify whether all the user requirements were catered to by the application.

Confidential, Huntersville, NC

Business Analyst

Responsibilities:

• Worked on User Requirements gathering by interacting with stakeholders and business users using JAD and One to One interview technique to get a better understanding of the domain and current system.
• Elicited and analyzed the business requirements of client implementing Customer relationship management (CRM) module to maintain records of customer data monthly.
• Worked on Modification to host, Warehouse management system (WMS) and shipping systems to allow efficient processing of e-Commerce orders and client selected samples.
• Worked on project management activities for client's requirements and authored Business process documentation, business requirement documentation (BRD) and customer requirement specifications.
• Converted Business Requirements into the Functional Specifications from UML and worked on changes with the help of Requirement Traceability Matrix and Impact Analysis.
• Worked on the entire Omni-channel strategy based on project goals with concerned stakeholders and amplify the details consisting of IBM Sterling Order management and fulfillment.
• Involved in developing in-house OrderManagementSystem (OMS) for order entry and processing and developing Distributed OrderManagement(DOM) software for Seamless Order Processing to improve efficiency.
• Involved in design and build of different OrderManagementSystem OMS modules - Order Capture, Order Processing, Order Promising & Fulfillment, Payment Processing, etc.
• Involved with other team members to categorize, prioritize and resolve software application issues dealing with all levels of the Order management systems (OMS) and execution management systems (EMS).
• Worked on Order Management System (OMS) to ensure compliances with upgrade requirements, and generated documents for the workflow of exiting system and desired system that involve Cash Analysis, Portfolio Analysis, Order Initiation, Order Execution, Trade Clearing, and Booking, and performed GAP Analysis.
• Involved in the integration of the Warehouse Management System (WMS) with Logistics and other EDI enabled external systems.
• Involved in user experience (UX) and user Interface (UI) design for project as well as mockups, prototypes and wire frames.
• Worked on Master Data Management (MDM) technology, tools to create and maintain consistent and accurate lists of Master Data. Part of team conducting logical data analysis and data modeling JAD sessions, communicated data-related standards.
• Worked on analyzing and creating reports, as well as gathered data from credible sources to support and enhance Omni-channel initiatives and performances.
• Worked onintegrating analytics for Omni channel campaigns with established data models.
• Involved in functionally validating Web services delivered in SOAP XML format as provided in specification document.
• Involved in Salesforce Sales, Service & Marketing Cloudand guiding clients on CRM solution for sales, marketing and services teams in the Ecommerce-Digital Marketing.
• Performed GAP Analysis between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Worked on outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and diligently consider deadlines.
• Involved in collecting, storing and analyzing data needed for supply chain metrics in identification of root cause for continuous performance improvement, and depicted this information as historical performance trends.
• Responsible for creating UML modeling plan, Use Cases, process flows, screen flows and business requirements documentation to model system development specifications, using MS Visio and Rational Requisite
• Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, MS Visio for various documentation and analysis reports.
• Involved in performing version control and defect tracking activities using Rational ClearCase and Rational ClearQuest.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards.
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Worked on Waterfall methodology to configure and develop process, standards, and procedures.
• Worked on coordinating in store operations and administration including scheduling, reports, inventory, and customer service.
• Documented the Process Flows for B2C and B2B in the High-Level Requirements Document.
• Worked on analyzing the business capabilities and IT applications for retail Commercial, Space-Range Display, Vendor purchasing, Store Ordering, Distribution and Store Operations.
• Involved in the Point of sales (POS) update which was done remotely and observed remote update process and made sure that the session is terminated after the process ends.
• Involved in draft modified specifications for ‘Suggestive Sales’ to create add-on sales at POS.
• Performed business analysis of eCommerce sales and operations to improve overall business performance.
• Worked on MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in Requirements Management and Development.
• Worked on Agile scrum methodology and interviewed the front, middle, and back-office users for the requirements.
• Worked on SQL for data mapping and analysis, experience in describing XML file structure through DTD.
• Documented the “AS-IS” Business Workflows adhering to UML standards. Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD).
• Prepared Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Interfaced with team leads, identified and analyzed the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation.
• Communicated with executives, managers and other stakeholders regarding project scope.
• Worked on Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level.
• Involved in reporting bugs/defects in JIRA while doing exploratory testing in the testing phase.
• Involved in creating test Scripts & test Scenarios to check report content, layout, and parameters.
• Review the test plan developed by the testing team for testing the application.
• Worked on sprints i.e., burn down charts, project velocity, sprint backlogs and product backlogs using JIRA.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Involved in identifying use cases, actors and writing use case narratives. Created use case diagrams and activity diagrams using MS Visio.
• Created JIRA tickets for defect logging & tracking. Interfaced with developers, analysts, customers and project managers to discuss requirements and recommended solutions, to help resolve issues.