PROFESSIONAL SUMMARY:

• Business Analyst offering 7 years Delivering Cost-Effective, High-Performance Technology solutions to meet Shifting Organizational Demands.
• In-depth knowledge of a Business Processes in IT industries. A thorough understanding of the Software Development Life cycle SDLC including various concepts such as Requirement Gathering.
• Domain knowledge of Multiple Industries, such as Finance and Insurance with very challenging and demanding work environment.
• Ability to ConvertProduct Requirements and Specifications into exceptional Product Design.
• Ability to work with Technical Teams Developers, Architects, QA, Infrastructure , business partners and software vendors to document and implement system modifications on time and within budget.
• Good Knowledge of all Commercial Insurances Products such as Property and Casualty, Auto, Worker Compensation, and Professional Liability Insurance.
• Strong business analysis skills and an understanding of the Software Development Life Cycle SDLC utilizing Rational Unified Process RUP , Agile, Waterfall, Spiral model.
• Good ability to gather Business and Technical Requirements from Both Formal JAD and Informal Sessions utilizing a variety of software tools including, Use Cases and the rational tools.
• Functional knowledge of Various Module of Insurance like Policy Servicing, Claims Management, Underwriting, and Reinsurance with Experienced in Insurance Claims Systems Implementation.
• Thorough understanding of Insurance Laws, Regulations and Company Policies.
• Passed exam Probability and Financial Mathematics of the Society of Actuaries.
• Experienced in data analysis using SQL tables and queries.
• Extensive experience in gathering Business requirements, Business processes, identifying risks and impact analysis, UML modeling, Use Cases, Sequence and Activity diagrams, Document imaging systems and using Rational Rose and Microsoft Visio.
• Possess a strong analytical, verbal, inter-personal skills that helps in communicating with developers, team members, writing the reports and test documentation.
• Conducted JAD sessions and interviews, written correspondence, reports implementation requirements, project status reports, oral presentation and email to keep executive staff and team members apprised of goals and resolving issues and conflicts.
• Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team for developing Test Plans, Test Cases, and Test Scripts etc., conducted User Acceptance Testing UAT .
• Experience in Project Management, Project Schedule, Project Tracking and Team Management. Submit Risks, Issues, Dependencies documents, Project status, RASCI charts project governance documents.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Confidential which is rebranding from Confidential is a premier retirement, investment and insurance company serving the financial needs of approximately 13 million individual and institutional customers in the Confidential. Our vision is to be Confidential and our guiding principle is centered on solving the most daunting financial challenge facing Americans today retirement readiness.

Responsibilities:

• Worked as Business Analyst in Retirement Service on various enterprise and web based applications.
• Gathered User and Business Requirements through JAD sessions
• Interviewed the Business Owner, Development team, and QA team.
• Interacted with onsite and offshore business users to gather requirements
• Implemented Agile methodology for the rebranding initiation from ING to VOYA
• Involved in documentation of Application Functional Design Document AFD
• Extensively involved in Change Management for Change Requests and Version Control
• Used UML methodology to design data flow diagrams and use case diagrams.
• Documented RTM for GAP analysis
• Aided QA team to identify Test Scenarios, and to perform Integration, Functional and User Acceptance Test Cases
• Manually executed UAT with business side and coordinated for requirements sign-off
• Conducted user walk through sessions for the business users and senior management

Environment: Windows XP/2000, MS Share Point, MS Office Suite Word, Excel, Access, PowerPoint, Outlook , MS Visio, SAS, SQL,Mercury QC.

Confidential

Business Analyst

Confidential for their insurance needs. They serve more than 500,000 customers nationwide for their Confidential is working in three business units as Personal, Commercial and Wholesale. The projects involved to Create Web Based Application for Each Business Units and consolidate all three business units into one Common Platform.

Responsibilities:

• Business Analysis with Document and Records Management
• Gathered User and Business Requirements through JAD sessions, surveys etc. using Rational RequisitePro
• Discussed Insurance rules/terms with the Underwriting team
• Utilized understanding if Insurance underwriting procedures
• Interacted with business users across multiple geographies, in gathering requirements and co-ordinate for requirements sign-off
• Worked with senior business executives/Insurance Underwriting team in capturing KBRs for documenting BRD
• Incorporated Agile methodology to develop the application
• Authored Functional Requirement Documents FRD/SRS and the non-functional requirements document
• Used Agile methodology for this project
• Requirement handling for change requests and control towards implementation by conducting feasibility analysis
• Used data modeling techniques for creating entity-relationship diagrams and process flows in status transition representation
• Designed prototypes and performed framework analysis
• Worked with reference data to identify redundancies and map them to the existing system
• Explained P C terms, Insurance Rules, and Claims ProceduresBusiness Analysis with Document and Records Management

Environment: SQL, Microsoft Visio, HTML, Microsoft Project, Photoshop, Paint, Microsoft Excel.

Confidential

Business Analyst

Auto Insurance has proudly served the low-cost auto insurance needs in Confidential.The project was to develop an application used to record claims that is usable by different departments.

Responsibilities:

• Accumulated business requirements from various business users and translated them into Business Requirements Document BRD .
• Assisted Project Manager with the project plan and business case documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestones.
• Created Wireframes and page mockups to help business users visualize the website.
• Maintained requirements for the web portal in User Requirement Specification,detailed Use Cases and Functional Requirement Specification FRS .
• Created Use case and Activity diagrams using MS Visio to give web developers a better idea of the application design.
• Managed change requests from business users and web developers and conducted JAD sessions to resolve conflicts between keys users and web developers.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Prepared Business cases, project high-level requirements, and updated other project relevant documents using MS SharePoint.
• Managed project related data such as training documents, flow charts, and surveys on MS SharePoint server and by SQL.
• Created flow charts, system interfaces diagram, context diagram in MS Visio 2007.
• Participated in project demos with business, QA and developers for testing key deliverables.
• Performed GAP analysis and prepared the TO-BE document, including business needs.
• Understood the Business Logic, User Requirements and test-objectives to develop Use Cases.

Environment: Rational Rose, Rational Req Pro, , RUP, QTP, MS-Office 2000, XML, Paint, Share Point.

Confidential

Business Analyst

Confidential Insurance, one of the leading insurance companies in India offers life insurance plans, child plans, pension plans, investment savings plans. The project was to build a workflow system for an annuity product.

Responsibilities:

• Identified high-level requirements for developing and documenting detailed business requirements
• Analyzed the system from Business perspectives and prepared Business Requirement Document BRD .
• Involved in meetings with SME Subject Matter Experts and users for requirements gathering.
• Created Sequence Diagrams.
• Utilized RUP Rational Unified Process to create Use Cases, Activity and Workflow Process Diagrams.
• Followed established formats and procedures, Created New Formats, as well as researched, created, edited technical and Business Data Documents.
• Prepared the Prototype and Mockup Screens.
• Verified the correlation between the UML Diagrams and Developed Detail Diagrams.
• Performed informal benchmarking to analyze how competitors conducted business.
• Performed Gap Analysis and Data mapping using SQL queries.
• Performed Smoke testing before starting the major testing effort.
• Assessed potential risks in the project and analyzed issues of importance with project managers.
• Assisted QA team to write and execute Test Plans, Test Case, Test Scripts, and Test Scenarios worked on UAT.

Environment: Windows 2000, ,SharePoint Server 2010, UML, Agile , MS Project, Outlook, , MS Excel, MS Access, Macros, Word, Power Point and Visio.

Confidential

Business Analyst

The project was to introduce a scheme of Confidential online to enable the clients to switch over between the various working capital facilities sanctioned with relative ease as per their needs compared to the prevalent system of restricting the usage of funds within the maximum limits available within a particular facility only.

Responsibilities:

• Design and development overview for new projects.
• Project evaluation and requirement gathering.
• Managed projects including maintaining project schedules, managing resources and providing solutions to ensure project activity is in accordance with project plan and standards.
• Followed timelines for project delivery, and managed projects and resources to successful completion.
• Coordinated, participated in, and managed the development and delivery of written specifications to capture business process requirements.
• Verified the functional aspects as per the Business Process, validated the interfaces with the other systems and data conversion from the legacy system.
• Determined the source of computer problems and documented resolutions for future reference.
• Served as a liaison between staff and the technology department to resolve issues.
• Testing with test cases and tools to verify effectiveness.
• Worked with development and testing teams to accomplish timely release objectives.

Environment: Windows XP, Rational Suite, MS Word, MS Project, MS Visio