SUMMARY

• More than 10 years of experience working as a Business Analyst and Developer
• Experienced in all phases of SDLC from initiation of the project through analysis, development, implementation and production support
• Extensive documentation experience including current and future state process flows
• Excellent analytical, organizational, multitasking, interpersonal and communication skills
• Able to work in both Agile (Scrum) and Waterfall methodologies
• Extensive documentation experience including current and future state processes
• Excellent analytical, organizational, multitasking, interpersonal and communication skills
• Technical skills include Oracle, SQL Server, Visio, SQL and Microsoft Office

• Business Requirements
• Process Flow Diagrams and Flowcharts
• Use Cases
• Testing Requirements, scenarios and scripts
• Gap Analysis
• Data Mapping
• Data Quality
• Technical Requirements
• Production Support
• Project Time Estimates
• QAT/UAT
• Client facing interaction

TECHNICAL SKILLS

Programming Languages: C#, SQL, COBOL, .NET Framework 3.5

Databases: MS SQL Server 2005/2008, IDMS, ORACLE, Postgres

Operating Systems: Windows 7 and 10, IBM Mainframe, SQL Server, ORACLE

Software: Visual Studio .NET 2005/2008, SQL Server Management Studio 2008, Microsoft Office, Microsoft SharePoint, Microsoft VISIO, PL/SQL Developer, iGrafx, IBMS, Tableau, JIRA, Microsoft PowerPoint, WORD, EXCEL, HP - QC/ALM, Google Docs

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Analyst

Responsibilities:

• Elicited and confirmed requirements from external clients for projects.
• Worked with Lead BA to finalize requirements
• Collaborated with technical team to develop and refine technical specs across all tiers of project development.
• Documented requirements and technical specs and obtained sign-offs from internal management and external clients.
• Documented and updated process flows for enhancing current systems.
• Managed project documentation in Google Docs.
• Researched solution to system enhancements including viability of system enhancements and timing constraints.
• Researched solutions to bugs documented internally and by client.
• Participated in initial phase of QA testing and bug remediation.
• Participated in daily team meetings, requirements sessions with external clients, internal solution requirements meetings
• Maintained Project Release Checklist and coordinated with Release team on project implementations.
• Wrote documentation for Operations Support teams.
• Worked on-site and remotely during Stay-At-Home order.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Scheduled and lead requirements meetings with internal and external technical developers as needed to elicit requirements and coordinate file transfers
• Worked with external clients to formulate solutions to enhancements/changes to existing systems
• Leveraged existing functionality to formulate solutions to new enhancements
• Coordinated SMEs, Project Manager, developers, QA and Product Owners to gather and document requirements and determine time and cost estimates for projects
• Obtained sign-offs for all documentation from internal and external stakeholders from multiple departments including PMO, Legal, Product Owners, external stakeholders, QA
• Created the following documents: Scope Document, SOW, Business Requirements Documents, Cost Estimate spreadsheet using company standard templates
• Created presentation of solutions in PowerPoint for upper management approval using company standard template
• Developed proposed process flows using iGrafx
• Prioritized multiple project (up to 6) and deliverables for each project
• Ensured that all requirements were completed and signed off by specified deadlines
• Attended meetings with internal and external stakeholders to keep management updated on status of projects

Confidential, New York, NY

Business Analyst

Responsibilities:

• Researched and documented competitor’s implementation of robo-investing tool
• Wrote requirements BRD to implement new notifications to clients based on Audit findings
• Wrote Use Case requirements BRD for conversion of data from existing legacy systems to new client-centric system
• Completed data mapping of one systems data to new client-centric system using EXCEL
• Researched, analyzed and documented voice activated app to work with Amazon’s Alexa voice recognition system
• Coordinated with Fraud team to validate information in BRDs on above projects

Confidential, New York, NY

Business Analyst

Responsibilities:

• Supported Agile/Scrum team by assisting Product Owner with expediting user stories into Sprints, cleaning up user story backlogs. This included attending all Scrum and grooming meetings
• Worked with Product Owner to write and prioritize user stories for inclusion into bi-weekly sprints
• Maintained user story backlog in JIRA
• Created process flowchart of internal File Import Tool processing (using VISIO) to enable the entire Scrum team to better understand the system they were supporting
• Analyzed data (using SQL queries) from external vendor input files to determine the quality of the data
• Created charts and graphs of the data in both EXCEL and Tableau and displayed them in PowerPoint presentations and presented this to CEO for evaluation
• Performed data analysis (using JSON) on data logs to determine methods of improving data quality and created a presentation demonstrating the analysis and improvement methods.

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Supported Planning and Scheduling module business users for IBMS software (third party vendor software)
• Elicited requirements from Planning & Scheduling users for enhancements to current IBMS system
• Acted as intermediary between business users and third party vendor
• Reviewed, modified and approved test scripts for QAT and UAT testing
• Conducted multiple rounds of QAT testing using HP-QC
• Supported business users in multiple rounds of UAT testing using HP-QC
• Created and updated current and future process flow diagrams using VISIO
• Acted as deployment coordinator for multiple implementations of enhancements including creating deployment plans, coordinating DBAs, Web and App Server administrators, other IBMS BAs, and third party vendor.
• Used EXCEL to create and track deployment plans

Confidential, New York, NY

Business Analyst

Responsibilities:

• Created test plans and test scenarios to be used for all current and future testing
• Created training documents to be used by Finance
• Interviewed Finance personnel to discover their day to day functions and document the processes producing both process flows and complete documentation.

Confidential, New York, NY

Salesforce Deployment Coordinator

Responsibilities:

• Coordinate different domestic and international brokers and users to have data migrated to Salesforce from local databases/CRMs.
• Interviewed stakeholders to document their legacy systems and determine future Salesforce functionality needed
• Used Salesforce to determine and consolidate duplicate companies and contacts
• Determined gap analysis between stakeholder’s legacy systems and new implementation of Salesforce add-in - Properties module
• Created BRD to document functionality needed for Salesforce add-in - Properties module
• Used SQL to query database to assess columns for data mapping incoming files
• Loaded above column data into EXCEL and recommended data mapping.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Researched and created documentation of Patriot Act Certification (PAC) regulatory requirements as they are currently implemented at Credit Suisse including functionality of 12 business rules that applied to PAC process flows for all PAC functions
• Interviewed Subject Matter Experts (SME) to learn their requirements for the new Reference Data System (RDS) and documented these requirements
• Created use cases for stakeholders and reviewed the projected outcomes with stakeholders
• Helped to establish virtual services and meetings on telephone conference lines, Facebook, Skype and other virtual mediums
• Served and vice-chair and chair of a virtual non-profit
• Chairing non-profit included scheduling and moderating monthly business meetings, formulating and distributing meeting agendas, monitoring and updating intergroup Yahoo group, working with sub-groups to resolve issues, acting as intermediary between individual and the main non-profit office
• Developed initial Bylaws, Policies and Procedures, standardized procedures for accepting donations, designed and launched website
• Reported group’s activities at monthly business meetings
• Acted as a regional representative for new virtual board & participated in first virtual regional meeting on Zoom.
• Worked on the regional Website Committee with 3 other members.