SUMMARY

• Over 7+ years of extensive experience in Business Analysis, business process re - engineering, with proven ability to articulate business values.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Experienced working in all phases of SDLC from analysis, design, coding, unit testing, system testing and user acceptance testing.
• Extensive Knowledge of Systems Management, Design and Data Modeling.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Excellent business writing skills in writing Preliminary Investigation, Report, System Requirements document, Systems Design Specification and System Requirement, Change Request.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Demonstrated high capacity to learn new technologies rapidly with no formal training.
• Proficient at creating and transforming business requirements into functional/non-functional requirement specification using Rational Requisite Pro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.

PROFESSIONAL EXPERIENCE

Confidential, Long Island, NY

Sr. Ecommerce Business Analyst

Responsibilities:

• Played a key role in the daily scrum call, representing business logic behind the technology conversion with added business functionalities.
• Gathered and defined the business and functional requirement, working with different management teams, programmers, and other business partners throughout the process.
• Documented the business and functional requirements and obtained sign-off/approval through a system walk through.
• Facilitated meetings with the Business Users and Business Heads to discuss and plan GFGB Releases.
• Performed Business Process Mapping and performed “as is” and “to be” analysis.
• Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.
• Worked closely with the Onsite Architect to create User-stories and tasks for the requirements backlog.
• Performed extensive functional analysts on data received from various sources and different environments.
• Mapped the current and proposed process conducted GAP analysis.
• Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions helped in planning the Sprints.
• Worked with information architects and creative groups in detailing the wire frames and depicting GUI design.
• Developed the Test Plan/Testing Strategy and understood the changes to ensure a comprehensive test is planned.
• Developed Acceptance Criteria/Test Cases based on requirements and impact analysis.
• Developed custom ETL process for importing real time receivables data into MS Dynamics accounting system.
• Executed manual testing situations based on Acceptance Criteria/Test Cases by the Confidential date with a high level of accuracy and quality.
• Validated system functionality by identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
• Facilitated User Acceptance Testing (UAT) Sessions.

Environment: Microsoft Office Suite, Microsoft Visio, SAS, ASP.NET, UML, J2EE, Oracle, SQL Server, LoadRunner, Rally, Quality Centre 9.5, Management Centre (WCS).

Confidential, Mooresville, NC

Senior Business Analyst

Responsibilities:

• Interfaced with the Client as part of the Requirements Engineering team to finalize the project scope.
• Conducted JAD sessions with management, vendors, users and other stakeholders for open and pending issues to and pull out stuff from the backlog.
• Taken up responsibilities within Project Management in keeping track of the project.
• Conducted weekly status meetings with testing and development teams.
• Worked on Order Management Systems.
• Worked on implementing Microsoft Office SharePoint 2007.
• Worked on Web-sphere commerce suite and Web-sphere merchandising.
• Developed business process models in Agile to document existing and future business processes.
• Involved in meetings withSME’s and Data Architect in understanding BusinessRules and the reports which were generated on mainframes.
• Conducted stand up meetings and was responsible to track the project taking an initiative from a project management.
• Identified internal and external system requirements, design and configuration set-up, also created user documentation and conducted training classes.
• Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.

Environment: Windows, Microsoft Office SharePoint, Clarity, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS FrontPage, MS Access, EDI, Documentum2.0. UML.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Followed Agile methodology throughout the project.
• Designed System Configuration Enhancements (Page Layouts, Customer views, reports etc.)
• Performed server administration - SRF publishing, system configuration changes and setup.
• Tracked daily issues and dependencies and coordinated with common team to work on the impediment list.
• Involved in Siebel Patch Installation, Language Pack Installations and Siebel Environment Setup.
• Conducted user interviews, gathered requirements, analyzed the requirements and managed changes using Rational Suite.
• Developed the scope and vision documents that defined the primary goals, objectives and scope of the project using CMMI process document templates.
• Identified internal and external system requirements, design and configuration set-up, also created user documentation and conducted training classes.
• Spearheaded weekly TCO meetings and cutover meetings with business owners, SMEsand other third party teams.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Identified various business processes and developed process flow diagrams for the business processes and validated the same with SMEs, Documented business requirements for system issues and enhancements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Used MS Visio to carry out business modeling, data modeling (ER Diagrams), Object modeling (use case) to develop business architecture for rapid and controlled Application development.
• Created mock up screens (Screen prototype) using Microsoft expression
• Powered with strong verbal and written communication skills.

Environment: Siebel 7.8- Call Center, Siebel Tools, PL/SQL, JavaScript, WebServices, Tomcat, MySQL, Oracle 10g, TOAD, Workflow and Approvals, Reports, Tabs, Email Services, Windows XP, Microsoft Dynamics CRM 4.0, Linux, DynamSun Solaris.

Confidential

Business Analyst/ Systems Analyst

Responsibilities:

• Interacted with SME’s like brokers, financial analysts, and mutual fund heads to finalize the business requirements for the trading system.
• Understood and articulated the business requirements from user interviews and Joint Requirement Planning (JRP) sessions and then translated the business requirements into functional and technical specifications.
• Interacted with SME’s of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP.
• Prepared, analyzed AS IS and TO BE of existing architecture and performed Gap Analysis, created work flow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the business from the conceptual to procedural level.
• Designed & developed Narrative Use Cases, Use Case diagrams, Activity diagrams, Business Flow Diagrams in UML methodology using MS Visio.
• Worked closely with the User Interface (UI) team to model the screens, which met user defined requirements, organizational and regulatory standards.
• Efficiently responded to client inquiries and resolved discrepancies. Identified, prioritized, tested and proved essential business functions to assure compliance with vendor and internal auditing.
• Conducted JRP sessions with management, SME’s vendors, users and other stakeholders for open and pending issues to develop specifications. Involved in Joint Application Development (JAD) sessions with the IT Group.
• Co-ordinate with the plan owners to update the project plans with any impact due to a change request. Verified if the contingency plan will absorb any delay in project due to change request.
• Handling other duties like designing, developing, updating, writing specifications and codes for applications
• Assisted in developing the test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Analyzed and evaluated the performance of the application from various dimensions and conducted User Acceptance Test (UAT) for successful implementation made sure that all the requirements were met.

Environment: Windows XP/2000, MS-SQL Server, MS Office Suite, Visual Studio, MS-Project, HTML, XML, Rational Request Pro, Test Director, RUP

Confidential

Business Systems Analyst

Responsibilities:

• Conducted sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Developed business process models in Agile to document existing and future business processes.
• Analyzed and documented Business requirements and design the Current and Future State of the System for full understanding of the business.
• Developed custom ETL process for importing real time receivables data into MS Dynamics accounting system.
• Conducted FRS and URS reviews and walkthroughs with the stakeholders and Interface System Analyst.
• Worked with Product development users for gathering PPfA (Product Profile for Annuities) requirements. Integrated PPfA with policy admin system wmA for administration of new business.
• Analyzed Business Rules around 1035 Exchanges for Tax deferred Variable Annuity product and documented for Use case scenarios. Identified Internal transfers associated with business.
• Developed the Flows in MS Visio and documented the Requirements in an Excellent Effective Template created by BA Center of Excellence department.
• Defined and communicated system requirements, including any points requiring interfaces to 3rd party systems or customer-specific systems and data input/output and format requirements.
• Performed the Report Analysis for the Existing System and tried to improve the process by introducing the Mock Ups and the formats in order to get the Look and Feel of the Reports.
• Involved with the Business Users in order to find the advantages and Disadvantages of the new system also performed the Data Elements analysis that is required to perform the Reporting.
• Attained Training on SDLC, Requirements Managements, Project Repository, Change Management, Version Control, Configuration management with an excellent training from BA Center of Excellence whose goal is to constantly achieve the Outstanding Quality in the Software Projects and potentially delivering High quality BRDs.
• Coordinated and communicated with the Third party Vendor the changes and participated in the Initial Design Sessions. Performed Process Re engineering and Process improvements techniques.
• Participated in the Meetings with the Senior Stakeholders of the company in the Review and Status Meetings. Tracked Issue logs and generated Project Plans.
• Responsible for identifying and maintaining Issues and escalate them to the right people and coordinating to resolve for smooth Process Flow.

Environment: MS Office, MS Access, MS Excel, MS Visio, Clear Case, Unix, Business Process Re engineering and Business Process Improvements RUP methodology