Senior Business Systems Analyst Resume
Seattle, WA
SUMMARY
- A highly dynamic, result oriented professional with strong analytic and technology expertise with over 8 years of experience as Business Analyst in Retail, E - Commerce, Supply Chain, Energy, Aerospace & Defense sectors.
- Possess teh ability to think out of teh box and develop innovative business solutions which offer maximum business value to projects; to develop perfectly detailed result by working with dynamic teams.
- Strong skills in dealing with software development lifecycles (SDLC), both Waterfall, and Agile/Agile scrum
- Expertise in defining and documenting Business process flows and “As-Is” & “To-Be” processes.
- Experience in data collection from multiple sources, interpretation, presentation, and management of reporting and decision making.
- Experience in working with off-shore teams and ability to work in a deadline oriented environment and ability to do multi-tasking with little inputs.
- Expertise in creating Business Requirements Documentation (BRD), Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS) and Functional Requirements Documentation (FRD).
- Expertise in project management activities like defining/managing project scope, planning various activities for execution, estimating business value/impact and providing a periodic status report to management.
- Excellent written and oral communication skills, presentation skills, analytical problem resolution skills, leadership, strategic planning, organizational and Interpersonal skills.
- Experience in working with cross functional and cross cultural team environments, different levels of management and liaison between system users, management and development teams.
- Expertise to see teh issue in teh big picture, analyze teh functioning of teh system as a whole, break it down into smaller elements, identify bottlenecks, develop unique custom solutions.
- Strong science and technology noledge; ability to apply innovation to solve critical bottlenecks.
- Effective skills in applying various management tools like SWOT, Porter’s generic strategies, Mc Kinsey 7s model and competitive analysis.
- Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
- Experience in Business Process Automation/Improvement, Business Process Re-engineering and Business Transformation and analyzing teh complex modules and business processes.
- Facilitated JAD (Joint Application Development) sessions, working sessions, review sessions, brainstorming sessions, walkthrough sessions, KT sessions, and offshore meetings.
- Expert in conducting requirement gathering sessions, feasibility & Impact Analysis, Cost & Benefit Analysis, User Acceptance Testing (UAT) and Risk analysis.
- Ensure effectively and consistent application of standard and Operational process and Compliance of all laws and policies.
TECHNICAL SKILLS
Operating Systems: Windows, Mac
Business modeling and requirement management Tools: MS Visio, MS Office
Domain: Retail, E-commerce, Supply chain, Energy, Real estate, Aerospace & Defense
Languages: HTML, C- language
Database: MS SQL Server, MS Access
Content Management: MS - Share Point
Testing Tools: HP Quality Center, JIRA
Other Tools: Project, Share point, Balsamiq
Software Methodologies: (SDLC)Agile/scrum, Waterfall
Documentation Tools: Confluence/JIRA, MS Office Suite - Word, Excel, PowerPoint
PROFESSIONAL EXPERIENCE
Confidential, Seattle, WA
Senior Business Systems Analyst
Responsibilities:
- Interfaced with business users to document receiving, binning, customer picking, inventory processing and reporting processes for click & collect orders
- Interacted with various stakeholders to collect their user stories; document, manage and ensure real-time tracking of them as project proceed.
- Consulted with business team to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements.
- Analyze business data, to understand customer behavior and also organizational activities of past.
- Worked on Business Case Development and carried out intensive research withBusiness and System executivesto set thestrategic goals and future
- Created Business Requirements Document (BRD), Use Case Specifications, Systems Requirements Specification (SRS), Functional Specification and User Stories.
- Studied teh current system functionalities & behavior and documented “As-Is” process; later upon business requirements and identifying teh application shortcomings developed “To-Be” processes. Developed business case studies by collecting survey information regarding footfall ratio in store locations and purchasing behavior of customers.
- Created mockup screens and presentations for designing teh receiving, binning, and customer pickup processes on teh mobile handheld devices.
- Documented processes for associate alerting on teh mobile handheld devices for orders in queue.
- Oversaw end to end activities of SDLC, from planning to implementation of product.
- Kept a periodic track of product backlog, sprint backlog, and time estimates using Agile tools like Jira.
- Analyzed teh complex modules in teh Reporting applications and document them for transformations and application improvements.
- Performed estimations for implementing teh system requirements and charted out a project plan for execution involving all teh stakeholders and assigning responsibilities.
Environment: Jira/Jira Agile, Balsamiq, MS Office, MS Visio, SWOT Analysis, Competitive Landscape Analysis
Confidential, Bentonville, AR
Business Analyst
Responsibilities:
- Developed business process flow diagrams, identified critical points which are creating issues.
- Gathered As-Is information by following teh concerned stakeholders in their day - to - day activities, studying their operations behavior.
- Conducted workshops and brainstorming sessions with various stakeholders in teh project to gather their individual requirements; documented and analyzed them to develop functional tasks.
- Used MS-Visio for flow-charting, Use- Case process model and architectural design of teh application.
- Responsible for business process analysis dat includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
- Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification.
- Developed Functional Requirement Document and Use Case Specification document.
- Assumed teh position/personality of employees working in teh warehouse to understand human factors leading to teh problem.
- Developed action plans for correcting teh issue in incremental steps and comparing outcome against teh KPIs set.
- Developed innovative solutions by employing new technologies into teh workplace, eliminating human related errors in teh supply chain.
Environment: MS Visio, MS- Office, Human Factor Analysis, KPI analysis, Process analysis, Negotiating & Delegating
Confidential, Palo Alto, CA
Business Analyst
Responsibilities:
- Conducted multiple requirements gathering sessions with every stakeholder; inputs are gathered from documents, organized into formatted user stories, updated in tools like Jira Agile.
- Conducted customer surveys, workshops and get together with chosen tenants (focused groups) for involving them into ongoing application development process.
- Prepared test case scenarios, customer survey reports and wireframes for proposed application.
- Developed mockups/design options in Balsamiq of teh CRM platform for use on both Web, Android and IOS mobile devices.
- Worked along with UI designers and customers to create iterations of platforms front end designs.
- Conducted extensive user acceptance testing (UAT) with chosen group of tenants, documented results, compared with teh pre-defined internal testing procedure.
- Developed training programs and training documentation for service teams in getting adapted to new CRM platform.
Environment: CRM, UAT, Agile/Agile Scrum, Jira, Visio, UAT, Balsamiq, User training documentation
Confidential, Pleasanton, CA
Business Analyst
Responsibilities:
- Identified key stakeholders both internal and external to teh organization, documented individual importance levels.Return on Investments, financing mechanisms, and potential partners was estimated.
- Conducted multiple personal interviews, video conferences, workshops, JAD sessions, prototyping sessions with stakeholders spread across continents for requirements gathering.
- Documented, sorted, and managed all requirements for preparing guidelines for business teams.
- Prepared storyboards to present scenarios and results to various internal groups, including CEO.
- Conducted a market study through direct interviews with various parties involved in energy sectors of teh target countries; results are documented.
- An audit was made to verify resources available and resources needed for stepping into those countries.
- Business models were developed, by taking market scenario into consideration; thus, Blue oceans were created.
- SWOT, competitive analysis, PESTLE were made to ET as a company and also new business models.
- Process flow diagrams were generated to analyze teh business operations and supply chain development to sustain new operations.
- Government compliances & guidelines analysis was made and taken into consideration as a critical element in developing final business plan document.
- A study was carried out to check compatibility of business models with teh organizational policy and vision; to decide best fitting opportunities.
Environment: MS Office, MS Visio, Negotiation, Delegating, Global outlook, Storyboard development, Requirements gathering, Financial analysis
Confidential
Business Analyst
Responsibilities:
- Gathered and documented detailed information on global UAV market from various open sources and also few other internal persons.
- Identified core competencies and also flaws in competitor’s platforms in production; thereby developed a guidelines document, Product development strategy.
- Developed resource requirement and planning documentation for undertaking future research projects.
- Developed a potential supply chain network for procuring components and also developed plans for satisfying potential customers.
- Undertook a global supply chain compliances study, to address concerns with ITAR and also other defense components exports.
- Developed framework for integrating multiple platforms into a single system to create an advanced coordinated strike unit; documented dat using flow representation diagrams and algorithms for developers.
- Assisted director of advanced research in developing teh network-centric systems for future projects
Environment: MS- Office, Tableau, MS- Visio, Supply chain design.