SUMMARY

• Over 7 years of Business Analyst experience in multiple IT domains (Retail, Insurance, Finance/Banking and Healthcare)
• Strong knowledge of Business Analysis methodologies and involved in all phases of Software Development Life Cycle (SDLC) with Object Oriented Analysis and Design using Waterfall, Agile and RUP
• Strong knowledge in Mortgage Application Verification with loan financing in the Finance Industry
• Professional Industry domain knowledge in Insurance with hands on experience in implementation of Property and Casualty using Guidewire Insurance Suite inclusive of personal and commercial lines including home and auto
• Experienced in conducting Gap Analysis, in depth knowledge of the AS - IS and TO-BE business processes
• Experienced in eliciting/gathering and documenting requirements by conducting interviews, JRD sessions, JAD sessions, focus groups with user/ product owner/stakeholders, SME's and IT teams including brainstorming, shadowing, studying documents, through observations, in the form of user stories, business requirement documents (BRD), functional requirement documents (FRD) and system requirement specifications (SRS)
• Expertise in presenting technical solutions to management and decision maker and also following the lead of others on assigned projects as well as take the lead when deemed appropriate
• Expertise in creative and critical thinking, analyzing complex problems, weighing multiple solutions, and carefully selecting solutions appropriate to the business needs, project scope, and available resources
• Worked closely with the Project Manager in managing teams, client-interaction, project planning, scheduling, and development teams
• Experience in areas of online transactions applications and working in fast paced, flexible Agile environment
• Experienced with integrating technical solutions with the business environment, recognizing systems design and data interdependencies and reusability
• Reviewed and assessed the information gatheird, defined key facts and issues, identified potential problems and facilitated problem resolution
• Defined various business rules at every stage of the project to halp it be in line with the working of the organization
• Authored business and system requirements analyses and functional specifications with supporting business process flows (data modeling), Traceability matrices, risk analyses and concept of operations for systems utilizing company standards, processes, and procedures
• Experience in Oracle Retail Implementation projects using Oracle Retail Merchandising System
• Experience in Oracle Sales Cloud: lead management, opportunity management, territory management, forecasts and quotas and customer data along with strong understanding of ERP and CRM business suites
• Expertise in business process flow of Insurance domain/claims processing; experienced working with GuideWire Policy Center with in depth knowledge in Property and Casualty and Surety Claims
• Experienced in business process improvement, business process re-engineering projects
• Identity Access Management experience related to multi-factor authentication, server access control, enterprise password vaults and privileged access monitoring
• Knowledgeable of CRM business processes like Forecasting, Campaign management, Account management, Case management, Supply Chain and Retail management.
• Interacted with large teams of testers and developers through excellent communication and interpersonal skills
• Experienced in using different UML diagrams including use case diagrams, sequence diagrams, activity diagrams and collaboration diagrams and also creating ERD's (Entity relationship diagrams)
• Facilitated Change Management and Conflict Resolution at various stages of the project life cycle by streamlining communication among the project stakeholders and interacting with Change Control Board.
• Expert in tracking and managing the requirements using Requirement Traceability Matrix (RTM) that links and controls numerous artifacts produced by several teams across the deliverables of the project.
• Assisted QA team in generating Test Plans, Test Scenarios, Test Cases, and managed complete defect tracking life cycle using various defect tracking tools.
• Expertise in conducting User Acceptance Testing (UAT) to guarantee all the business requirements have been fulfilled by the application.
• Strong presentation skills with the ability to tailor presentations towards different functional areas of the business
• Developed training materials and trained users on newly developed and existing applications

TECHNICAL SKILLS

Tools: MS Visio UML, MS Share Point, MS Project, MS Office, Rational DOORS, Rational Clear Case, Requisite Pro, Oracle RMS, PeopleSoft, Axure RP Pro, GuideWire Insurance Suite, ERP (PeopleSoft)

Methodologies: Agile, Scrum, Waterfall, RUP

Testing Tools: SilkCentral, JIRA, Test Director, Rational Clear Quest, Quality Center

Databases: MS SQL, MS Access, Oracle

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Involved in different phases of the ordering system, mainly supply chain and check out phase which also involved leading the team in the integration phase to upgrade POS systems
• Supported full life cycle of the project using Oracle Retail Merchandising System
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle
• Gatheird, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders
• Gatheird high level requirements and developed scope of the project
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while implementing new functionalities in different phases
• Performed the requirement analysis, impact analysis and documented the requirements.
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system
• Implement and maintain orders and payment (e.g. bug-fix, data integration, version release) systems
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the high level requirement
• Assisted Project Manager and Scrum Master with project schedule development and ensured scheduling among cross functional teams along with coordinating onsite and offsite teams
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering
• Planned and documented procedures for data processing and prepared data flow diagrams for the application
• Analyzed and translated business requirements into system specifications utilizing UML
• Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams and class diagrams along with ERD's
• Documented Test Cases and assisted the QA Team with the Test Plan
• Documented the Traceability Matrix for tracing the requirements and the Test Cases related to them
• Prepared Demo on SharePoint for various businesses to get new approvals
• Performed Unit Testing and User Acceptance testing and documented detailed results
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control
• Implemented and streamlined HR policies and procedures with existing system to ensure proper integration of new employee compensation and benefits program
• Oversaw business and Human Resource projects using Oracle PeopleSoft
• Assisted in the development of Supply Chain EDI, other retail interfaces and processes to support data synchronization, electronic invoice, and TEMPeffective general communications with supplier partners
• Assisted in development and continued development of Supplier Portal Application
• Lead defining the solution for: pricebook management of information flow from EDI sources to category managers for approval/denial of new item setups, approve or deny cost and/or retail changes, product availability dates, etc., prior to updating the retail data base
• Experience in the use of XML for data sharing - storing, sending and receiving data between systems in collaboration with the use of HTML
• Facilitated all the SCRUM meetings; Conducted Sprint Planning, daily Stand-up, Story Writing, Prioritization & Demo meetings as part of the Scrum routine; Managed Information relevant to Sprints using Version One Tool

Environment: MS Office (Word, Excel, PowerPoint, Outlook), Access, Visio 2010 Professional, SQL Navigator, PeopleSoft, UML, Requisite Pro, JIRA, Axure, MS Project, MS SharePoint, ORMS.

Confidential, New York, NY

Senior Business Analyst/ SCRUM Consultant

Responsibilities:

• Experience in Property and Casualty Industry with Managed Agile Delivery process method with experience in Policy forms
• Experience in business process re-engineering through all phases of Software Development Life Cycle for implementing Property and Casualty according to the needs of the business owners with strong understanding of personal lines of Business (Auto and Home)
• Initiated new Project Discussions & worked on building personas
• Facilitated all the SCRUM meetings; Conducted Sprint Planning, daily Stand-up, Story Writing, Prioritization & Demo meetings as part of the Scrum routine; Managed Information relevant to Sprints using Version One Tool
• Documented User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story
• Performed Product Demo to the Business Steering Committee along with the Product Owners
• Tracked the pre-work required for the User Stories before they are ready for development using the Kanban Board
• Utilized existing documentation and coordinated with the technical team members & particularly with Product Owners to gather project related information
• Drafted & Reviewed user stories & spikes in the Product Backlog
• Designed, created and maintained the project related documentation using SharePoint
• Collaborated with the team to encourage open communication; Updated physical Task boards and Kanban pre-work Boards while coordinating onsite and offsite teams
• Participated in the 2 day-Agile Boot camp led by Scrum Trainer/Coach along with the Provider Portal team members
• Created Web-Interface Mock-ups for the Provider Portal Project
• DevelopedGuide Wire Policy Center application interfaces with DocuMaker for Policy Data retrieval and Document production and Identity Security and Management
• Conducted research to ensure the feasibility of the proposed requirements
• Designed and developed Statement of Work (SOW) & Work Estimation documents for Provider Portal Website Projects
• Developed Test Plans for IT and Business Area use; Facilitated Business Area Testing and Issue Log
• Assisted in resolving Developer issues/questions

Environment: SCRUM - Agile methodologies, Waterfall, Axure, JIRA, PeopleSoft, DocuMaker, GuideWire, MS Office, Visio 2010 Professional, Project, MS Sharepoint, MS Outlook, Web-Applications, Windows 7.

Confidential, Minneapolis, MN

Senior Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure with hands on experience with Double-entry Accounting System
• Liaison to line of business departments, credit/debit department, and all participating testing applications and enterprise suites to ensure accurate communication and payment procedures
• Worked closely with the Project Manager for Mortgage Application Verification Project with loan financing
• Worked in a cross-functional finance and accounting team that reviewed information from the general ledger and prepared journal entries for posting
• Installed Commercial Off The Shelve Applications on disturbed servers and was the application SME; using AFS VisionIP/xVision Image Capture
• Designed and developed use cases, activity diagrams, and sequence diagrams
• Conducted user interviews, gather requirements, and analyze the requirements using Rational Rose, Visio and Requisite pro
• Performed extensive GAP analysis, Data Analysis, Data Requirement Analysis and Data Mapping
• Assisted with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place
• Established appropriate security levels for processes, information exchange and system implementation
• Created and managed reports and documents using Crystal Reports
• Worked with gathering information from the initial Change Requests, initial user stories, meeting notes and converting them into a User Story document; updated and created Process flows
• Worked with the users to finalize the user stories and gather their approval; participated in the grooming meetings to breakdown the work items into testable units
• Provided walk-throughs of User Stories, Mock Ups and User Acceptance Criteria to Dev, QA and Stakeholders during the work item Kick-Off Meetings
• Provided Dev and QA support during the development and testing to define scope and communicate with the users in case of questions or scope creep
• Participated in the Project Retrospective to review the project and discuss learning and improvement areas; utilized detailed knowledge of application features, scope and impact of business needs throughout analysis

Environment: Rational Rose, Requisite Pro, Quality Center, AFS VisionIP Image Capture, JIRA, Microsoft Office (MS Word, MS Excel, MS Access), Crystal Reports, Java, Oracle tools, Windows 7

Confidential, Bradenton, FL

Business Systems Analyst

Responsibilities:

• Worked with the Project Manager and senior Business & QA Analysts in defining, documenting and diagramming the business needs
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) the Software Development Life Cycle (SDLC)
• Facilitated all the SCRUM meetings; Conducted Sprint Planning, daily Stand-up, Story Writing, Prioritization & Demo meetings as part of the Scrum routine; Managed Information relevant to Sprints using Version One Tool
• Led a full cycle of CRM implementation project; supported with Oracle Sales Cloud: lead management, opportunity management, territory management, forecasts and quotas and customer data
• Facilitated JAD/JAR sessions with SME / business users to gather and document requirements
• Identified the key business processes, requirements and use case scenarios to facilitate the construction of Business Rules Engine (BRE) for system integration and design
• Called and participated in periodic Risk Analysis meetings with the project manager, developers, management, product marketing team, and the QA team. This resulted in the assessment and identification of the main risks to the project; put in place processes to minimize them
• Involved in Change control process monitoring and impact analysis
• Prepared Business Process Models (BPM) that includes modeling of all the activities of the business from the conceptual to procedural level
• Expertise in BI tools
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Performed manual testing to verify the functionality of the application and reported any defects using Clear Quest
• Performed manual testing for few Test Cases and verified their working by using positive and negative data

Environment: Windows 7 Enterprise Version, Test Tracker, QA Wizard pro, RUP, UML, MS Visio, Axure RP Pro, Oracle Sales Cloud, MS SharePoint, MS Access.

Confidential, Columbus, OH

Senior Business Analyst

Responsibilities:

• Provided End User support on a daily basis for practice management (Billingand Accounts/Receivables) functionality in the Health Management System (HMS)
• Involved in complete project life cycle of various web based project implementations
• Served as a liaison between Business and the IT team
• Involved in Scoping and created the Project Initiation Document (PID)
• Involved in creating the High Level Requirements (HLR) and Estimates (HLE)
• Involved in Requirement Gathering and created Detailed Business Requirements (DBR) documents
• Performed maintenance for the IBM Cognos TM1 and budgeting tools (upgrade, functionality, etc.) by partnering with Technical Analyst team to develop or modify views and validate accuracy of data in database
• Created Functional Specification Document which included UI screen mockups, process flows, business logic, configuration requirements, traceability matrix, and technical diagrams
• Created test plan, test cases, test workbooks and test data for SIT and UAT Testing
• Involved in System Integration Testing and providing support for User Acceptance and Global Certification Testing
• Used Borland SilkCentral Test Manager for Testing and Defect Resolution; created Implementation Plan and involved in Production Validation
• Involved in 24X7 primary production support and used BMC Service Desk Express Suite (Magic) for tracking Production Issues
• Performed project controller activities such as organizing meetings, documenting meeting minutes, action items and coordinating various conference calls
• Involved in the Change Management Process and created Change Request documents
• Served as a Subject Matter Expert (SME) on the Blue Squared (Blue2) application
• Involved in providing a Data Management (DM) solution for the business to perform work distribution, aging and inventory related tasks on Blue Card claims (Blue2 & ITS)

Environment: IBM Cognos, Microsoft Office, RUP, UML, SQL, SAS, Load Runner, MS SharePoint, MS Access.

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

• Created system requirements and use case documents for business policies and services like Risk Management, Insurance for individuals and families (Auto, Home and Life) and Insurance for various scale businesses (Large, Mid-size and Small) inclusive of Property and Casualty
• Participated on a range of projects relating toSurety claims systems, processes, and workflows used to process Surety claims, which include responsibility for end-user support of these systems and processes
• Conduct analysis of business problems and end-user requests, and recommend solutions to business problems by partnering with the Surety IT organization and under the guidance of management
• Defined Business Systems using UML, created and mapped work flows for Liberty national and international services offering diverse coverage, ranging from personal automobile to satellite insurance
• Facilitated and lead Inspections and critical client meetings throughout the project life cycle to identify and resolve issues. Lead brainstorm sessions with clients, identified issues and made recommendations of potential solutions including the cost/benefit of each option
• Participated in Change Control Board activities to ensure system specifications are met, and identified risks and interface issues that may result from approval or rejection of changes
• Coordinated submission of change management requests and verified record assignment, tracking, and closure. Ensured projects addressed business needs and IT issues, such as security, performance
• Created client documentation, acceptance tests plan and user procedures. Served as a tester for systems and acceptance. Assisted the technical writer with reviewing user and technical documentation
• Worked with IT project managers and the business clients to plan, schedule and coordinate business activities and to deliver technology projects on schedule. Conducted meetings and presentations with project clients, management team, and/or department, as needed
• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the end-users to gather key issues involved in the project while coordinating onsite and offshore teams
• Created use cases, activity diagrams and state diagrams using Rational Rose
• Developed the Test plans for quality assurance based on functional requirements
• Kept a close watch on the changes involving constant communication with the developers
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC)
• Made Changes in requirements document and kept version control in share drive so that all team leaders and other responsible associates can stay tuned to latest information or artifacts
• Created test cases and Test templates and guidelines to be used by the QA team
• Created, executed and translated manual test cases and scenarios into automated test scripts in order to validate functional requirements using Mercury Test Suite

Environment: Rational Unified Process (RUP), Rational Suite (RequisitePro, Clear Quest), Microsoft Office