SUMMARY

• 7+ years of comprehensive experience as a Business Analyst in Retail domain
• Scrum Certified Product Owner
• Lean Six Sigma Certified Quality professional
• Highly experienced in e - Commerce and banking domains.
• Worked expansively on Business Requirement Gathering, Evaluation Data Sources, Translating the requirement into Specifications and Application design
• Proficient in Technical writing (FRD) and Business Writing (BRD)
• Used Business Process Flow, Business Process Modeling to help the team and worked closely with the Testing Team on different test process
• Have worked with all phases of the Software Development Life Cycle process using Agile or RUP methodologies
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members using various elicitation techniques
• Good working knowledge on Scrum concepts like Scrum team, Product backlog, Sprint planning, User stories, Daily standup, Burn down charts, Planning poker, Pair programming etc.
• Worked expansively on Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Sequence diagram relevant to the project requirement
• Have Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery to ensure that all aspects of a Project are in Compliance with the Business Requirements
• Experience in conducting User Acceptance Testing (UAT), Test Cases documentation, creating User manual, and conducting Training sessions.
• Proficient in executing SQL queries to create user reports, data validation, and data flow testing for business process
• Excellent at creating user manuals and highly experienced in PPV and Smoke Testing.

TECHNICAL SKILLS

Business Skills: Business Process Analysis, Gap Analysis, Impact Analysis, JAD/JRP sessions, Use Case Modeling, SWOT analysis

Methodologies: RUP, Agile, Waterfall

Requirements Management Tool: Power Designer, Rational Rose

Project Management Tools: MS Project, MS Excel

Languages: XML, SQL, UML

Issue Tracking Tools: JIRA, Silk Central

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered User and Business requirements through interviews, brainstorming sessions and document analysis.
• Reviewed and gathered requirements from the Subject Matter Experts (SMEs) and Stakeholders using various elicitation techniques and produced Scope Management Documents, Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Performed in-depth GAP Analysis on the requirements, identified the gaps using outcome analysis and proxy benchmarking, and documented the GAP Analysis report.
• Created various documents such as Use Cases, Prototypes, Business Flows and Work Flow diagrams for effective plans.
• Followed the RUP and worked as a team to analyze and design the workflow.
• Worked to support cross-functional SKUs through varying online filtering and sorting options.
• Managed changes in requirements using a Change Control process.
• Documented and analyzed defects using Silk Central.
• Responsible for analyzing project goals, breaking down what needs to be created and attempting to engage users so that definite requirements can be defined.
• Created User Interface Documents.
• Experienced in creating and refining user interface documents, excellent in creating wireframes.
• Analyzed system requirements and developed Test Plan and Test Cases for testing the functionality.
• Participated in Smoke Tests and Post Production Validation (PPV).
• Wrote Test Cases and performed User Acceptance Testing, documented the defects in detail using the Defect Tracking Tools.
• Participated in User Acceptance Testing (UATs) and Used Test Director for defect tracking and reporting the defects.
• Participated in walkthroughs and team meetings to discuss the issues arising in testing.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Managed verbal and written communication with the user groups and stakeholders across multiple geographical locations including US and Europe.

Environment: MS Office, SharePoint, SQL, Power Designer, Silk Central, MS Excel, MS Access, Java

Confidential, Coraopolis, PA

Business Analyst

Responsibilities:

• Interviewed clients and business users to understand the Business and Functional Requirements, and transforming them to Functional Specifications.
• Performed Gap Analysis between the“As-Is”modelofthe legacy system and the“To-Be”model to identify the gaps logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Involved in interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in a Business Requirements Document (BRD).
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Documented Requirements, Objectives and formulated systems to parallel overall business strategies.
• Prepared the Functional Design Specifications employing use case diagrams, sequence diagrams, and Data Flow Diagrams (DFD's).
• Created Screen designs for the development team to ensure client’srequirement were adequately represented.
• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.
• Performed report validation writing SQL queries on an SQL Server database.
• Prepared and maintained Requirements Traceability Matrix.
• Tracked change requests and monitored workload and schedule.

Environment: Windows, MS Word, MS Excel, MS outlook, MS PowerPoint, MS Project 2010, MS Visio, Snagit RUP, Power Designer, SQL Server, MySQL, Silk Central

Confidential, Bellevue, WA

Business Analyst

Responsibilities:

• Coordinated with the Department heads and the Technical Team for requirement gathering and translation of Business Requirement to Functional Requirements and Technical specifications.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Prepared the Functional Design Specifications employing use case diagrams, sequence diagrams, and Data Flow Diagrams (DFD's).
• Served as the primary liaison between the business, operations, and technical groups throughout the project cycle.
• Performed Gap Analysis between the“As-Is”modelofthe legacy system and the“To-Be”model to identify the gaps
• Identified the project gaps and in designing enterprise solution architecture to meet project requirements.
• Conducted JAD Sessions for understanding the workflow.
• Identified and clearly defined functional issues and support IT development staff throughout the Design, Development, and Implementation phases
• Communicated changes to requirements promptly and precisely to all personnel involved of the software development life cycle.
• Executed and analyzed the various queries and creating reports depending on the user.
• Successfully implemented the change request and defect tracking using Rational Clear Quest for utilization by the developers and the QA Team.
• Developed timely reports using Test Manager, Rational Clear Quest and Log Viewer

Environment: Windows, MS Word, MS Excel, Power Designer, Rational Rose, MS Visio, Jira, RUP, RTM, JAVA, XML, Oracle

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from subject matter experts.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Documented both Business Requirement Document (BRD’s) and Functional Requirement Document (FRD’s).
• Extensively involved in implementing the Software Development Life Cycle phases from identifying requirements to performing UAT.
• Planned and defined system requirements to use case, use case scenario and use case narrative using the UML methodologies.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion.
• Used SQL queries for organizing and abstracting data from MS Access databases as well as created reports on MS Access.
• Created mock-up forms in MS Access for better visualization and understanding of the software solution
• Documented all custom and system modification.
• Created and managed project templates, use-case project templates, requirement types and traceability relationships in RequisitePro.
• Authored progress and completion reports and submitted them to the project manager on a weekly basis
• Collaborated with Quality Assurance Analyst in automated and manual Black box testing using mercury's WinRunner.
• Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues
• Performed Gap analysis by identifying existing processes and technologies and documented the enhancements needed to meet the end state requirements.
• Assisted Testing teams in Regression testing and Blackbox testing; Participated in Navigation testing, Smoke testing and UAT of each build during the various phases of the application.
• Suggested measures and recommendations to improve the current application performance.
• Involved in preparing a simple and detailed user manual for the application, intended for a novice user.

Environment: MS Visual Studio, XML, Rup, SQL Server, MS Word, MS Excel, MS Access.