SUMMARY

• Business Analyst with over 6 years of experience in successfully defining, designing, and implementing custom applications to enterprise software for the Pharmaceutical, Healthcare and Insurance industries.
• Comprehensive knowledge of all aspects of Software Development Life Cycle (SDLC).
• Proficient in Requirements Gathering and Analysis through interviews, workshops, and JAD sessions with clients.
• Experienced in documenting Business and Functional Requirements, as well as developing SOWs, Scope Change documents and GAP Analysis documents.
• Extensive knowledge in creating Use Cases, Use Case Diagrams, Activity and Sequence Diagrams using tools such as MS Visio.
• Hands - on experience with modeling and configuring complex business rules to provide quick working prototypes for projects following Agile methodology.
• Skilled in creating and using SQL queries to triage issues and communicating effectively to technical team members.
• Versatile problem-solver with excellent communication skills, and ability to analyze complex issues quickly and suggest potential solutions.
• Adapts to complicated environments with ease and work to ensure a single-face; end-to-end experience for the customer in all aspects of the task or engagement.
• Excellent team leader with project management and resource management capabilities.
• Experienced in creating test procedures, defining test cases, analyzing defects and working with the technical team to get the defects resolved, tested and delivered.
• Positive, customer-first attitude with a persistent dedication to completing project tasks on time even under tight timelines and high pressure.

TECHNICAL SKILLS

UML Tools: Rational Rose and Rational Requisite Pro

Productivity Suite: MS Visio, Project, Word, Excel, PowerPoint

Document/Content Management Systems: Documentum, Sharepoint

Defect Management Applications: ClearQuest, Bugzilla, OnTime

SQL: TOAD, SQL Plus

Databases: Oracle, MySQL, SQL Server

Reporting/BI Tools: Qlikview, COGNOS, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Business Analyst

Responsibilities:

• Worked directly with customers such as Gieco, Seaworthy, CALMUTUAL and Amrisk.
• Conducted workshops/brainstorming sessions for gathering User and Business Requirements. Created mock-up screens for better visualization and understanding of the software solution.
• Authored Business Requirement Document, Functional Requirement Specification and assisted the Project Manager with project plans to estimate and track resources, deliverables and timelines.
• Configured the application modules based on functional design docs.
• Responsible for the requirements, design and testing of a custom integration layer to pull data from regional motor vehicle agencies into the SimpleInsure application.
• Played a key role in integrating the back-end quote management module of SimpleInsure with the online “Quick Quote” module of one of the leading insurance firms in the country.
• Acted as liaison between IT and Business to finalize and document all integration touch points related to other systems and data interfaces that were impacted.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.
• Coordinate deliverables from the offshore team to ensure project activities are tracking as per schedule.
• Defined, developed and executed test plans and test case scenarios for system and integration testing.
• Responsible for documenting and passing Change/Customization Requests to the developers.
• Conducted walk-through sessions with the customers to explain defect resolutions, workarounds and impact areas.
• Responsible for the customer support dashboards for the leadership team using a case management system called Ontime.

Environment: Net, Visual Studio.Net 2003, Java, MS Project 2000, UML, RUP, MS Excel, SQL Server, Windows.

Confidential, Oakridge, NJ

Business Analyst

Responsibilities:

• Customers included Thomas Publishing, Cegedim-Dendrite International, etc.
• Worked as a Business Analyst with the Customer Support team.
• Primary responsibility was to be the case manager for one or multiple accounts primarily in the pharmaceutical domain, with overall responsibility for specific issues elevated to Level 2 support.
• Gained experience in understanding, analyzing and designing business processes and workflows with the objective of providing recommendations for the best use of technology for improvement.
• Coordinated with the development team to help them understand the business requirements and process flows.
• Worked on creating SQL queries that helped developers troubleshoot issues as well as develop new reports for customers.
• Designed, developed and maintained a customer management portal for managing all customer contacts and touchpoints, including key communications with stakeholders.
• Scheduled meetings with Developers, SME’s and testers. Facilitated JAD sessions with all IT groups for communicating & managing expectations and to discuss various means for integrations with current system
• Created monthly case management reports using a Business Intelligence tool called QlikView.
• Helped in the functional design of the intranet customer portal in Sharepoint.

Environment: MS Visio, MS Excel, MS PowerPoint, Rational Requisite Pro, Test Director.

Confidential, Plainfield, NJ

Technical Analyst

Responsibilities:

• Worked as a Technical Analyst primarily responsible for supporting the SalesLogix CRM System.
• Provided end user support for customers on issues related to SalesLogix and data integration.
• Maintained the MySQL database - primary back end source for CRM and Reports.
• Responsible for implementing minor custom changes to the application and database.
• Planned and executed steps to improve operational efficiencies in the customer management process.
• Developed workflows and multi-level use cases using Visio to analyze workflows and intra-team communication.
• Assisted the Project Director with presentations and sales calls to prospects and contacts.
• Attended in Documentum, a content management software.

Environment: Windows XP, UML, SQL server, J2EE, MS Visio, MS Word, Rational Requisite Pro.

Confidential

Junior Business/Systems Analyst

Responsibilities:

• Interacted with Project Head, developers and end-users to formulate business requirements.
• Analyzed and documented the system specifications, business requirements and detail design of the business for the requirement tracking and analysis.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Assisted in creating QA Plan and Test Cases in coordination with the QA Team.

  Identified bugs and tracked them to completion using Rational Clear Quest, customized the features in Clear Quest.

• Facilitated UAT and test strategies with the customer and performed manual front-end testing to check all the functionalities incorporated within the different modules.

Environment: MS Visio 2003, MS Excel 2003, MS PowerPoint 2003, Rational Requisite Pro v.7, MS Visual SourceSafe 6.0, Test Director 7.