SUMMARY

• Adept Business Analyst with 7+ years of experience in finance and insurance industries.
• Expert in Business process engineering and Software Development life cycle, including analysis, design, development, testing and implementation of software applications.
• In depth knowledge of Waterfall and Agile methodologies as well as, thorough understanding of various phases like requirements gathering, design, development, testing, release and support.
• Experience in requirement gathering by conducting personal interviews, developing questionnaires and brainstorming.
• Proficient in documenting object oriented traceability to create Requirement Traceability Matrix and Defect Traceability Matrix.
• Good communication, interpersonal, analytical and independent problem solving skills and work in a team or individual environment as required.
• Strong knowledge in project management skills including planning, scheduling and monitoring.
• Worked in dynamic environment and also the ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.
• Experience in working in environment with no/limited documentation.
• Expertise in performing system testing to understand current functionality of the system and propose suitable approach for the proposed requirements.
• Worked on performing gap analysis and approach preparation. Specialized in performing impact analysis to ensure enhancement doesn’t negatively impact existing clients.
• Expertise in authoring requirements documents like Business Requirements (BR), Functional Requirements (FR) and Requirements Tractability Matrix (RTM) documents.
• Worked on Unified Modelling Language (UML) to document requirement in effective way using Use Cases, Activity Diagrams, Entity relationship diagrams and Class models.
• Expertise in Change Management (CR) and part of change control board for multiple projects.
• Proved as successful negotiator with business, development and QA team to get the optimum result of CR in terms of meeting new requirements and new timelines for delivery.
• Experience in preparing test plans, test case documents and test results documents using HP Quality Center.
• Testing experience gives an edge in requirements gathering in terms of visualizing positive and negative scenarios.
• Extensively worked on off - shore on-site models.

TECHNICAL SKILLS

Business Skills: Project Planning, Scopes, Business Requirements, Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, JAD Sessions, Gap Analysis and Risk Analysis

SDLC Methodologies: RUP, UML, Agile, SDLC Waterfall, Use Cases, JAD and JAR

Requirement Management Tools: ALM, Jira, Confluence, SharePoint

Process/Modeling tools: MS Visio, Smart Draw, Enterprise Architect

Technologies: HTML, CSS, SQL, XML, .NET, Oracle, Siebel, Salesforce

Office Tools: MS Word, MS Excel, MS PowerPoint, MS Outlook, One Note

Testing tools / QA: Test Director, HP Quality Center, Quick Test Pro

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Sr. Business Analyst

Responsibilities:

• Engaged as the Lead Business Analyst
• Conducted Business Process Modeling workshops for various sub inspection process in the business case.
• Documented the AS IS and the To Be business process.
• Perform various tool assessment to fit the business components in the correct tools
• Conducted Requirements Elicitation with the business, as well as resolved conflicts
• Conducted Structured Requirement Walk through with the external vendor.
• Business Analyst of core applications and an SME on the listed projects
• Elicited requirements using discussions, document analysis, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis for various enhancements and improvement
• Proactively communicated and collaborated with the client and developers to analyze information needs and functional requirements and deliver various project artifacts - Business requirements document, use case document, screen design documents etc.
• Created process maps to define and understand the various processes in an application and collaborated with developers and subject matter experts to establish
• Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow and successfully engaged in multiple initiatives simultaneously.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Analyzed the AS IS system process and design eSignature approach by considering for various modules like marketing, sales, operations and few more
• Helped in defining program and project goals, objectives, products, services, constraints, assumptions and risks for the business transformation
• Prepared time and cost estimates for the above feature to be implemented
• Worked directly with various departments to define Scope and facilitated requirements gathering sessions
• Facilitated meetings with committee of SMEs from various departments
• Performed gap analysis by clearly identifying the data flow, business operations and work flows of the organization
• Used MS Visio to develop UML diagrams for process modeling and to explain the business process flow
• Created mapping worksheets using MS Excel to map data flowing from various origination systems to DocuSign
• Wrote clear, concise detailed system requirements specification documents where developers can interpret, design and develop the application with minimum guidance
• Clarified QA team issues and reviewed test plans to make sure that all requirements will be covered in scripts and tested properly.
• Worked with functional process owners to translate and prioritize requirements for assigned area project
• Gathered information about program objectives, functions, features, and input/output requirements to design application systems that perform well logically and physically
• Analyzed, defined, and documented requirements for data, workflow, logical processes and operating system environment
• Played a vital role in determining which business requirements will be automated and how they are integrated with other business and technical processes
• Strong understanding of Siebel, BPM systems and Salesforce.com and their implementation requirements
• Responsible for translating high-level business requirements into functional specifications and managing requests for changes to the specifications through ALM
• Documented as-is and to-be flows, use cases and wireframes using MS Visio and Mock Flow
• Worked closely with virtual teams on implementing IT solutions while driving simplification
• Tracked and validated the design approach with the requirements using Confluence
• Managed the project progress by tracking build and testing team status by extracting reports from ALM and JIRA
• Provided test scenarios for the respective functional requirements for the QA team to build their test cases and test scripts
• Reviewed the test cases to maintain their traceability back to the functional requirements
• Actively participated in SIT and UAT phases of testing by executing test scripts
• Performed Regression Testing and Smoke Testing as part of projects go-live
• Act as subject matter expert for assigned area processes and supported applications functionality
• Understanding and demonstrated experience with database concepts, SQL query techniques and application architecture
• Provided day to day business support for process areas ranging from credit submittal, equipment takedown, documents generation/audit and deal booking/funding

Environment: Siebel, Salesforce.com, ALM (HP Quality Center), MS Visio, MS Excel, MS Project, OneNote, JIRA, Confluence, Enterprise Architect

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Gathered requirements using JAD and Brainstorming sessions to enhance Micheals Inventory and Order Management system.
• Worked on Agile environment and captured requirements by developing product backlogs and storyboard and user stories to elicit requirements from the product owners.
• Worked with dynamically changing requirements and captured requirements effectively using Scrum meetings.
• Conducted multiple Joint Application Development (JAD) sessions with multiple stakeholders representing different functional applications.
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio.
• Prepared Business Requirements Specification (BRS) and Functional Requirement Specification (FRS) documents.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose.
• Maintained all the documents versions history for future reference by using Share Point.
• Conducted Functional Requirement Document walkthroughs with the Business Owner and took a sign-off.
• Reviewed Test Cases and Test results documents developed by QA team in HP Quality Center to ensure all the requirements are tested.
• Worked on offshore - onsite model and coordinated with developer and QA teams operation from offshore.

Environment: Windows XP, Oracle, SharePoint, OneNote, HP Quality Center, SQL Server, Rational Clear case

Confidential, CA

Business Analyst

Responsibilities:

• Played key role in SDLC process consisting of gap analysis, business requirements, systems requirements, test criteria and implementation to get the outputs for the project
• Assisted in developing mitigation strategies based on overall project goals for risks related to designing gaps
• Participated in business requirements meetings with the business sponsors, end-users and business analysts to gather project requirements
• Led project design threads like registration, claim submission, internal user management and eligibility
• Implemented Agile Methodology by capturing requirements in phases
• Independently facilitated JAD sessions to obtain client’s approval of the above mentioned design threads
• Captured requirements and designed wireframes for the registration process of claimant, employer and physician/practitioner
• Designed screen mockups for different manual forms like DE 2501 Claimant, DE 2501F, DE 2525XX, DE 2588 and more
• Designed screens to meet the ADA and 501(c) Compliance
• Created use case diagrams, activity and process/application work flow diagrams to demonstrate the functional requirements
• Addressed QA team issues and reviewed test plans documents
• Helped in meeting HIPAA compliance for the website design
• Designed training documents on various modules like internal user administration, system table management, etc.

Environment: ALM (HP Quality Center), MS Visio, MS Excel, MS Project, OneNote, JIRA, Confluence