WORK SUMMARY

Project Manager with 15 years of experience in project management, business data analysis, and software implementations in the Consulting,Telecommunications, Media B-to-B publishing, and Insurancesectors.

VALUE STATEMENT

• Expert in the area of vendor selection, systems analysis, business process reengineering, and program management for Enterprise Resource Planning ERP systems: Customer Relationship Management, Human Resources, and Supply Chain Management Order-to-Cash .
• Coordinated discovery and deployment activities with an implementation partnerand project team forconcurrent system migrations for a new contract management and ad delivery platform for a digital media organization that generates 11M in revenue with expected 25 revenue growth after implementation.

KEY SKILLS

• Documenting business goals, objectives, requirements, and process improvements for key stakeholders.
• Analyzing business data and driving data standardization for best practices across vertical lines of the organization.
• Managing deliverables and progress reporting at each stage of the project life cycle to stakeholders, senior leadership, and other executive staff.
• Coordinating discovery and deployment activities with business stakeholders, end users, and implementation partners.
• Leading teams of business analysts, developers, and project managers in Enterprise initiatives.
• Strong functional knowledge and implementation of client/server systems, SaaS, databases, and cloud computing.

MAJOR PROJECT MANAGEMENT ACCOMPLISHMENTS

• Effective management of deployment activities for a Media Contract Management and Ad Delivery System Migration from Solbright and Microsoft Atlas AdManager to Google DART for Sales Managers Publishers.
• CRM Migration from ACT and Goldmine to Salesforce.com during an 8-week engagement with a global implementation partner, Astadia. This implementation created a business process that executives could use to measure the performance of sales productivity for an outside sales team.
• Payroll system migration from KTBS to ADP within the expected cost, scope, and schedule.
• Project Leader for successful 4-week deployment of a Sales and Revenue Data Consolidation and Reporting tool across five business units and sixfinancial data sources using a forecasting and predictive analytics platform.

EXPERIENCE

Senior Manager Business Analyst

Confidential

• Manages a team of Business Analysts, Financial Analysts, and Project Leaders who support the Enterprise Resource Planning ERP systems of the company which include the Order Management, Financial/Accounting, Human Resource, and Fulfillment systems. My team is responsible for handling administrative and production issues with key business systems and their respective end-users on a daily basis.
• Managed the Digital Media System Migration Program that included replacing the enterprise advertisement serving, contract management, and billing platforms. Led the RFP process with business owners for vendor selection of the new system.
• Manages all requests for information and proposals from partners for initiatives that affect all business and financial systems for the company. Delivers budget requests for approval to the executive staff during the project planning phase of ERP related projects.
• Manages IT Audit Planning and Compliance for all ERP systems of the company.
• Leads Salesforce.com deployment, administration, configuration, and training for an outside sales team of thirty users. The administration includes deployment of web-to-lead generation for websites, creation of Visualforce pages to streamline the contract proposal process, and case management configuration for the customer service organization. Effectively led the RFP process for the vendor selection for the new Enterprise CRM system to aide in the sales force automation objective for the inside and outside sales teams.
• Coordinated project tasks for the Human Resources and Payroll organization throughout each phase of the ADP implementation methodology.
• Led and managed a data consolidation initiative that created a single repository for all sales and revenue data from six disparate order management systems. The system provided better visibility into sales opportunities by using key indicators to help the company make strategic decisions based on trends in customer spend.

Sr. Business Analyst

• Documented the Sarbanes-Oxley SOX IT Change Management, Database Modification, and Logging and Monitoring Procedures and Sub-Procedures for the Loan Fee Reconciliation System FRS . Createddocumentation deliverables including: Requirements Traceability Matrix, Deliverables Traceability Matrix, Project Management Plan, Architecture Diagram, Business Requirements, Technical Requirements, and System/User acceptance Testing Plans and Scripts.

Project Manager

• Led requirements gathering and joint application design sessions to design the ordering system architecture to support complex initiatives such as Verizon Long Distance, Fiber-To-The-Premise FIOS , the National Business Billing System, and the National Ordering System for Residential and Business customers. Coordinated test plans with the onshore and offshore development teams in the US and India.
• Managed junior team members for Small Business, Long Distance, and Web Services projects.
• Provided guidance in resolving design issues so that system requirements documentation is delivered within the 8-day turn around schedule. Reported status of team members to Senior Manager and other Executive-Level staff.

Confidential

• Conducted post-merger systems integration assessments. Analyzed Bell Atlantic, GTE, and Nynex ordering applications capabilities, and created designs to enhance the ordering systems to be used post-merger.Created general designs and impact assessments which were used to create detailed designs for initiatives that enhanced the ordering capability for Large Business, Small Business, Residential, Wholesale, Federal Government, and Long Distance accounts.

Project Lead

Confidential

• Led program review discussions regarding the Customer Care Business Ordering System with vertical lines of business Small Business, Large Business, Long Distance, and Wholesale and other development teams such as Data Conversion, Pricing, Bill Media, Consumer Ordering, and the Product Catalog.

Software Engineer

• Led the development for modifications of a discounting application for Bell Atlantic's Billing System. The CRM application is used for Business customers to electronically capture signed termed agreements. Duties include documenting user requirements, determining the level of effort for project costing, developing design documents, modifying existing Smalltalk code to implement new user requirements, and supporting system and integration testing teams by resolving application errors.

Programmer Analyst

• Communicated with the application's help desk to assess system problems, recording changes using Remedy problem management tool , and modifying data stored and/or Smalltalk code to resolve the reported issues.

Consultant, Level I Programmer Analyst

Confidential

• Developed the Electronic Personnel Security Questionnaire EPSQ for the Defense Investigative Service which is a data collection program that simplifies the process of collecting and reporting the information required to obtain a security clearance.

Skills

• Salesforce.com EE
• Google DFP
• Google DSM
• Solbright
• Goldmine
• ADP
• ISIS Predictive Analytics
• Datatrax
• Epicor
• SharePoint
• Omniture
• ExactTarget
• MS Visio
• MS Project
• Replicon
• Expense Anywhere
• C
• Smalltalk
• SQL
• Windows 7
• Crystal Reports
• CMMI