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Senior Business Analyst Resume Profile

MichigaN

Senior Business Analyst Confidential

  • Served as senior analyst on new group implementations.
  • Conduct JAD sessions.
  • Develop and mapping of business process flows and swim lanes.
  • Liasion beween Project Management Office GDO and business units.
  • Updates to projects' SharePoint site.

Business Analyst Confidential

  • Served as liaison between project and strategic business unit/end user and technical teams during implementation of corporate-wide integrated web-based proposal quoting system. Provided ongoing support during all stages, including:
  • Visio wireframe screen mockups
  • Development and mapping of business processes
  • Prepare BR business rule documents, to include functional, business and technical specifications
  • Use of Rational ReqPro to import BRs tagging/tracing attributes running query views exporting to AccuRev.
  • Integration with other legacy systems
  • System enhancements/coding/table population
  • Use of JIRA issue tracking database and reports
  • Use of PEGA Rule Process Commander PRPC
  • Test case development and validation.
  • Implementation and post-implementation production support

Customer Service Specialist Confidential

Selling and servicing of office solutions and technology solutions to private, professional and commercial customers and accounts. Establishing customer base, need evaluation, benefit identification, post-sales follow-up and service. Products/services include infrastructure, hardware, software, components and ancillary office and technological items.

Business Analyst/Consultant -- Confidential

With over 10 years of analyst/consultant experience and responsibility with documented success, I will provide your company with strong analytical skills, attention to detail, excellent communication and the ability to work well with others. Currently perform business consulting, business analysis and project management on a private basis. Analyze individual business' requirements, current applications, workflows and processes and recommend changes and/or applications. Create new or enhanced reports and documentation. Client list available on request.

Senior Business Analyst Confidential

  • Served as liaison between project and strategic business unit/end user and technical teams during the five-year project implementation of 33 M corporate-wide integrated policy processing system from AS400 to a client-server farm system. Project deliverables were on time and within budget. Provided ongoing support and project management during all stages, including:
  • Project Charter development
  • JAD Sessions: End-user Requirements gathering/documentation/review/management
  • Vendor and Requests for Proposals RFPs review, evaluation, selection and signoff
  • Development and mapping of business processes
  • Translate SBU's requirements/needs into specs for technical team
  • System enhancements/coding/table population
  • Identification, development, review and sign-off of existing legacy systems, interfaces, new internal reports and new external customer documents
  • Development, training and documentation of end-user procedures, processes and new forms including test case development and validation.
  • Sign-off on all Component-, System-, and User-Acceptance-Testing UAT
  • Change Management and Change of Scope processes
  • Implementation and post-implementation production support
  • Developed and maintained Sales' sub-project schedule as part of larger project schedule
  • Developed reports and tracking tools to update project progress.
  • Provided consulting support of company's efforts in development of new IBI Insurance Business Intelligence application.
  • Development of requirements for AAA's Data Warehouse
  • Data and process definition, identification and mapping
  • Vendor review and selection
  • Defining, identifying and mapping KPI Key Performance Indicators
  • All phases of pre and post implementation testing and support
  • Data conversion from Data Warehouse into IBI tool
  • Report requirements and design
  • DW and IBI ongoing enhancements
  • Proactively identify charter issues/variances to the Project Manager, including schedule/budget variances, scope changes, tangible and intangible benefits, potential risks and alternative solutions.
  • Implementation of new corporate-wide 4 M agent compensation plan and accompanying system. 18-month project included coordinated key project management tasks of modeling, issue resolution, requirement definition, progress reports, corporate communication planning, scheduling, collateral material fulfillment, implementation and delivery. Facilitated the development of rollout materials and updates to company's intranet portal. Recognized and planned for needed resources and proactively worked with leadership to ensure project deliverables and timelines were achieved. Provided viable alternatives and problem solving. Developed progress reports and tracking tools.

Finance Department Senior Sales Analyst Confidential

  • Trending, budgeting, forecasting, and economic, demographic, sales, and financial analysis. Forecasted economic trends for senior management.
  • Presented national and state economic forecasts and projections to management.
  • Prepared weekly and monthly sales forecasts and budgets.
  • Cost vs. benefit analyses: Reviewed and made improvements to existing costing, pricing and packaging structures for membership and auto insurance by serving on AAA's Product Review Committees. Determined the acquisition cost for P C and membership products by delivery systems, resulting in a shift to business and optimization of profits. Evaluated improvements to efficiency levels, resulting in positive impacts to branch service levels.
  • Responsible for allocating a 56 million budget for salesforce commissions. Developed, modeled and evaluated alternative commission scenarios, resulting in positive impacts to both the agents and the company.
  • Utilized demographic software INFOMARK to identify potential target areas for increasing corporate sales of insurance products and membership.
  • Identified and recommended viable locations for new/relocated agent offices and branches, optimally positioning ourselves in the most profitable and least risky markets.

Senior Member Service Representative Confidential

  • Assist AAA members in purchase and/or service of insurance and membership products.
  • Familiarity with call-center VRU tracking and call-center metrics.
  • Gained strong knowledge of P C products, to include ancillary aspects related to Underwriting, Actuarial, Claims and Marketing.
  • Professional Strengths/Experiences
  • Project management/scheduling tools i.e. Workbench, MSProject, Niku
  • Microsoft Office suite Word, Excel, PowerPoint, Access
  • Development of KPIs Key Performance Indicators
  • Consult and manage in compliance of System Development Life Cycle SDLC
  • Understanding of Critical Path Method CPM techniques
  • JAD sessions
  • Project through Stage 1 of Capability Maturity Model CMM
  • Use of INFOMARK, demographic mapping software.

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