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Sr. Business Analyst Resume Profile

Santa, ClarA

OVERVIEW/BACKGROUND SUMMARY

  • 18 years of information technology experience, involving all phases of a SDLC
  • 10 years of ecommerce project management, business analysis and development experience
  • 10 years of database and software development experience
  • 8 years requirements development and relationship management experience
  • Master of Business Administration MBA degree, concentration in Information Systems
  • Scrum Alliance Certified ScrumMaster CSM
  • IIBA Certified Business Analysis Professional CBAP
  • Relevant and recent experience eliciting requirements, recommending solutions and managing the requirements process for eCommerce, Marketing, Customer Support and PDLC web projects. A broad background encompassing analytical, architecture, project tracking, resource management, development, troubleshooting and implementation skills. Strong verbal and written communication skills - demonstrated ability in communicating complex technical concepts and issues, business processes and application specifications. Ability to work across group boundaries, efficiently manage a portfolio of projects, successfully drive projects and deliver results in a timely manner.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

  • Created and communicated user experience specifications on partner projects to be released in 2010. Projects will increase sales by improving partner relationships, adding desired product features and improving the user experience.
  • Developed process flows and use case specifications for new payment method projects, including Retail Product Card and Alipay. The new payment methods broadened McAfee's sales channels in the US and China.
  • Streamlined the project review and reporting processes by implementing Oracle Primavera Enterprise software application. The new software provides a single source of information, data integrity and improved decision support capabilities for approximately 200 users. Responsibilities included identifying stakeholders and establishing working relationships to understand McAfee project management processes and elicit requirements. Formulated implementation roadmap and program schedules. Communicated roadmap/schedules to manage stakeholder expectations. Conducted one on one and small group training sessions.

Confidential

Sr. Business Analyst

  • Increased net profit for both OPENLANE and Chrysler Financial Canada by collaborating with Chrysler representatives and OL product management to co-list vehicles on both Chrysler's Private Label and OL Open Auction web sites, which increased online sales by 5.7 .
  • Designed data exchange solutions and managed the OPENLANE project to transfer critical business information between OPENLANE and automotive inspection vendors. The projects led to improved reliability and more timely exchange of vehicle inspection data.
  • Recommended and implemented requirement delivery process improvements allowing for more stable product releases and greater customer satisfaction.

Confidential

Staff Business Systems Analyst

  • Defined detailed product requirements and strategy for the tools supporting eBay's PDLC processes. Gathered and analyzed information to define product requirements and reviewed design specifications. Initiated and fostered relationships with numerous groups. Ensured that enhancements were based on the roadmap priorities.
  • Developed product requirements and managed the project deliverables for nine significant enhancement projects for various groups including, Product Development, Operations, QA, PMO, Resource Management and Billing Promotions, leading to improved operational efficiency and reporting. Reviewed and consulted on requirements written by other team members.
  • Initiated and led weekly meetings with our international customers to understand and address their needs. Additionally communicated product strategy and functionality via weekly review meetings, email publications and training sessions, resulting in better usage and satisfaction of the product planning software.

Confidential

Sr. Business Systems Analysis

  • Led the development effort for Aspect's Customer Support Center's CSC extranet, web support portal, including the content management workflow. Developed project schedules, managed a team of six internal staff and a relationship with the third party vendor, and participated in hands-on development. The result was improved customer satisfaction and CSC operational cost savings of 5 .
  • Managed the implementation, project schedules and resource allocation for three Cold Fusion upgrades for Aspect's marketing website. This resolved a number of development, database and performance issues, led to improved response time of 45 and provided greater productivity tools for developers.
  • Initiated and facilitated corporate weekly web developer meetings to discuss web development topics, provide a forum for the development team to share ideas, brainstorm on solutions and discuss technology issues. This facilitated the establishment of web standards and guidelines, promoted developer compliance, and resulted in greater employee productivity and interdepartmental communication.

Confidential

Consultant

  • Reduced operating risk and ensured continuous business operations by analyzing call center intranet application components and processes. Presented findings, recommendations and application plans to the client AT T management . Designed, documented and implemented business continuity and disaster recovery procedures for the support center's order and call tracking applications.

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