ORGANIZATIONAL CHANGE MANAGEMENT 'the people side of change'

COMMUNICATIONS PLANNING PROJECT IMPACT/RISK ASSESSMENT STAKEHOLDER ANALYSIS BEHAVIORAL PROJECT MANAGEMENT TEAM DEVELOPMENT ORGANIZATIONAL DEVELOPMENT DESIGN TRAINING/KNOWLEDGEMANAGEMENT/PROCESS FACILITATION STRATEGIC CHANGE ASSESSMENT PLANNING EXECUTIVE COACHING/LEADERSHIP DEVELOPMENT PEOPLESOFT PROJECT EXPERIENCE

EXECUTIVE SKILLS SUMMARY

• A Certified Change Management and behavior project management professional 10 years experience who ignites the collective genius within individuals and teams to achieve future state change adoption and usage proficiency while orchestrating and driving full life cycle projects ranging from 100k to 200million in scope.
• Change Management/Strategies Change Readiness / resistance Assessment
• PMI certified Project Management Certificate Project/Portfolio Management PMI PMBOK 5 methodologies
• Stakeholder Analysis /Mapping/Management High Performance Team design
• Leadership development/ Business coaching Organizational Behavioral Assessment/data analysis
• ROI /ROK/ Risk mitigation analysis Performance Management
• HRIS ERP Technologies oversight / utilization Adult Learning Methodology /CBT/ Curriculum design
• Certified Change Management Professional CCMP experienced in OCM applications i.e. Conscious Change Leadership/CLR, Kotter's Change Model, Psychological Contract Theory, Prosci ADKAR model, Acuity Disruptive Change model etc. , organizational design/ development, and organizational effectiveness concepts applied to learning and outcome attainment.

PROFESSIONAL PROFILE

• Practiced 15 years SME level Change Management professional and Lead Communications evangelist of internal marketing /presentation communication plan campaigning over 10 years distilling high level multi channel organization wide communications with shareholders at all levels, partnering with multi tiered stakeholders on project implementation and culture change utilizing current presentation technologies and multi channel communications planning execution, distilling high level project messaging to sponsors, project team and super users for delivery, adoption, usage proficiency, reinforcement/ embedding of project requirements for people side of change and technological/business process alignment implementation to achieve targeted project benefit realization
• Defined expertise and perceptive in agilely establishing trusting rapport with multi tiered stakeholders, influential with project team alignment and engagement as active sponsors for organizational projects and initiatives via developing solid business case for enterprise change management and capacity development excellent project team/ stakeholder process facilitation skills keenly well informed in ascertaining project governance related to stakeholders and project outcome Blueprint, Target, Hawkins, Westside
• Excellent utilization of critical change management assessment tools i.e. Behavior Antecedents Consequences BAC analysis, Transtheoretical stages of change Model, Stakeholder Power Grid , Risk Assessment, Change Management Communication Plan and Change Management Assessment resulting in driving change execution/implementation OCM professional who thrives on unraveling uncertainty, ambiguity and change's 'Wicked Problems' through collaborative problem solving and utilization of deep skill set in applied organizational behavior science. Blueprint, Target, Hawkins, SF Dept. of Public Health/Human Services
• Compelling knowledge facilitator effective in 'growing' knowledge foundation for change management / project management aligning gap analysis metrics with knowledge / process transfer implementation for 'in the moment/ in flight' application exceptional change process facilitation skills and learning/insight development tools ADDIE usage that provide key impact to project execution and implementation Blueprint, Target, Hawkins, Burlington College
• Leveraging organizational team /culture dynamics assessment skills, extensively trained organizational coaching/counseling practitioner with expert understanding of human motivation/needs, drawing upon the pursuit of continuous improvement in practice, deep knowledge set of critical high level EQ skill development, use of innovation, creativity and effectiveness in decision making and collaborative thought leadership capture Blueprint, Target, Hawkins, Burlington College

WORK EXPERIENCE SUMMARY/ KEY CONTRIBUTIONS

Business Analysis Consultant

Confidential

Org. Change Management, Change Management Leadership, MDM Experience, Formal Change Methodologies, Communications Planning, Strategy, Implementation

Key Contributions:

• Conducted readiness assessment / stakeholder interviews /analysis of 20 vice presidents, directors and senior managers directly impacted by the installation/implementation of 200mil Master Data Management MDM program ensured alignment to project plans and deliverables establishing engagement with project team members and key stakeholders utilizing specific organizational one on one interview methodology
• Architected and facilitated MDM program training kickoff for MDM Executive Data Governance Council that included integration of master data governance operationlization and Change Leadership alignment
• Created official corporate MDM program launch announcement to be presented by client company CEO aligned with internal marketing campaign management that included conceptualization and development of video presentation for the data governance council training kickoff
• Facilitated presentation of adoption/integration/benefit realization and current state risks issues related to MDM program implementation to over 30 senior management attendees at Capgemini Accelerated Solutions Environment, a corporate complex problem solving/decision making collaborative event Applied refined coaching, counseling and mentoring expertise to holistically guide key cross functional stakeholders through change transition change leadership management

Confidential Organizational Change Lead Consultant

Org. Change Management, Change Management Leadership, ERP Experience, Formal Change Methodologies, Communications Plans, Strategies

Key Contributions:

• Initiated situational assessment/exploratory/diagnostic assessment included O3 Stakeholder interview process for strategic tactical and operational alignment to 100mil SAP HR transformation project
• Developed case for change, stakeholder analysis and change management project timelines for key SAP HR data integration Change initiatives

Confidential Organizational Change Management Consultant

Key Contributions:

• Utilized network analysis methods to address both formal and informal networks within the organization to optimize communication and training plan implementation resulting in creating higher level of stakeholder engagement/ adoption / usage while allowing for timely and effective course correction of the change delivery during the transition phase
• Leveraged knowledge of cross functional team development and work force diversity to lead healthcare component of 'Big Data 'collaborative project resulting in exceptional key service productivity deliverables. Orchestrated and managed internal and external communications planning for primary healthcare service delivery organization, implemented change methodologies utilizing change assessment tools and culture management processes,
• Applied refined coaching, counseling and mentoring expertise to holistically guide stakeholders through the change transition resulting in ensuring optimal emotional support and intervention for individuals and teams while enhancing adoption and usage proficiency measured by scheduled readiness reassessment metrics during the change process

Confidential

Human Resource Manager/ HR Executive Team Leader

Large Technical Implementation Experience, Change management lead , ERP Experience, Training and Talent Management, Formal Change Methodologies, Regulatory Experience, Communications Plans, Strategies

Key Contributions:

Architected highly effective strategic stakeholder initiative to address logistics and supply chain resource allocation issues, subsequently, resulting in creating highly energized team engagement increased rapid adoption of new methods of working embraced by team members optimized transformation phase momentum mitigated project risk from a fracture critical to a fracture resilient condition and established greater eco system resilience within the transformation design and implementation

WORK EXPERIENCE SUMMARY/ KEY CONTRIBUTIONS

• Identified, tracked, monitor key impacted business stakeholders analyzing process/performance metrics using change management System Leverage Assessment vision, accountability, people, skills, metrics, rewards/ recognition and organizational design/structure knowledge to leverage guidance of stakeholders through change, subsequently, utilizing a combination of analytics, team interviews, identification of key performance indicators while developing innovative team performance method for change project implementation, influencing needed stakeholder engagement and commitment to team collaboration, resulting in superior customer satisfaction results, positive mitigation of change transition /resistance effects, and sustained targeted goals in month over month leadership status performance review metrics
• Facilitated multiple channel communication /reinforcing vision and need for change efforts approved and executed organizational change management deliverables to include: strategic stakeholder change management communications planning, stakeholder analysis, training, change management and organizational impact assessments, ongoing risk management and mitigation, employee/organization readiness assessment and facilitated small wins milestone / lessons learned sessions to reinforce change momentum
• Facilitated training/skills development with executive leadership and front line managers on the use of change management methodologies and business process alignment developed change capacity within the management team and organization utilizing success focused coaching/counseling/mentoring methods facilitating continuous improvement/ performance improvement methodology and measures reinforced team leader/member learning /performance improvement while developing leadership skill set created foundation for both personal and organizational transformational culture change, resulting in the successful talent management planning and promotion of four key managers/team members to upper level management/organizational roles

Hawkins Bay Associates, Vacaville, CA, OD/HRD and Learning Management Consultant 12 1990 to 8 2006

Change Management Leadership, ERP Experience, Training and Talent Management, Formal Change Methodologies, Regulatory Experience, Communications Plans, Strategies

Key Contributions:

• Enhanced internal communication strategy and tactics by innovating communication catalyst resulting in benchmark for addressing evolving need for systematic and frequent communications with stakeholders, employees and customer base
• Architected innovative collaboration between department heads, implementing organization wide systems change management effort which resulted in realignment of competing interest between siloed LOBs, denoted by increased project coordination and enhancement of cross functional alignment

Confidential

Deputy Executive Director / Executive Program Implementation Specialist

Key Contributions:

• Developed business case for organizational change project, utilizing tools such as Stakeholder power grid, SWOT analysis, risk mitigation plan, acquired and developed project team, established change and communication plan , developed training for project team members, reviewed and assessed project utilizing change management check list, conducted and coordinated change readiness and gap analysis to assess preparedness for project implementation, change adoption and usage which resulted in the rapid adoption and usage proficiency and, subsequently, institutionalizing the installed change at the close of the project installation phase
• Delivered insight and data driven leadership and internal consulting competencies within 10mil health organization, effectively managed project/portfolio / programs, labor relations, talent acquisition, fiscal and managerial operations of 1.5mil in contracts, resulting in stabilization of programs, increased referral / service delivery by 22 within 8 months and ensured sustained performance and new capacity for future growth of these business units