Summary:

• Over 9 years of experience with strong business analysis skills and an understanding of the Software Development Life Cycle SDLC utilizing Rational Unified Process RUP , Agile and Waterfall Methodologies
• Knowledgeable about the Trade Life Cycle
• Strong knowledge in using GAP and Strengths, Weaknesses, Opportunities and Threats SWOT Analysis and implementing it in the business process
• Experience working with IT applications in the domains of Banking, Finance and Insurance
• Experience working with Billing Systems
• Expertise in the use of a broad range of technologies including Business Process Tools such as MS Project, MS Excel, PowerPoint and MS Visio
• Experienced in the use of Data Warehousing concepts, Data Mapping, Infrastructure and Web Design
• Experience with the use of Business Object Tools such as Web Intelligence and Info View
• Extensive success in translating business requirements, reporting requirements and user expectations into detailed system specifications employing Unified Modeling Language UML
• Facilitated JAD sessions and SCRUM meetings, workshops and interviews
• Proficient in developing Use Cases, User Stories, Use Case Diagrams, DFD's, Activity Diagrams, Swim Lane Diagrams, UI Prototyping, BPM and Class Diagrams based on UML using MS Visio
• Experienced in client interaction and understand business applications, business data flow and logical/physical data modeling using Dimensional/ER Modeling and Star and Snowflake Schemas
• Extensive experience in using the Change Management Tools like Rational Clear Case, Rational Clear Quest as well as Performance and Requirement Management Tools like Rational Requisite Pro
• Expert in facilitating and defining the entire Testing Life Cycle including Test Strategy, Test Planning, Test Case Preparation, Test Execution and Defect Management
• Strong customer/user advocate, exceptional negotiator with excellent communication, and organizational skills
• Experienced working in multi project environment
• Strong analytical and decision making skills
• Exceptional flexibility and ability to work independently, and as a team member in designing, developing and implementing innovative business process and system solutions using new approaches, technology and training for software applications

Skillset:

Load Runner, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, ERwin, MS Share Point, Quick Test Professional QTP , SQL Server, Optimal Trace Enterprise, UML, MS Visio, MS Word, MS Excel, PowerPoint, MS Access, MS Project, MS Outlook, Visual Basic 6.0, Window NT, Clarity PPM

Projects Summary:

Confidential

Business Analyst

Confidential is a global payment processing company providing electronic commerce and payment solutions. I was involved in many projects at first data simultaneously. My projects included improvements to the Call tag Management system for Confidential, an FD subsidiary, system improvements to support backup withholding of merchant funds as required by IRS for 1099k reporting, system improvements to support mobile card acceptance and processing and the creation of a new boarding tool for their ISO merchants.

Responsibilities:

• Lead BA on project for FD subsidiary company TASQ on their Billing Enhancement, Call tag Management and Inventory Reporting Projects.
• Created Conceptual data Models for TASQ's Call tag Management and Inventory Reporting Projects
• Lead BA on FD Merchant Services projects for support of mobile card acceptance and the new boarding tool for ISO's Projects
• Worked with the Systems Architecture group to devise the best way for a third party vendor to interact with FD back end systems
• Worked with IT groups on re-engineering the merchant processing work flow for the new ISO Boarding tool
• Worked with project stakeholders to better define the requirements received during elicitation sessions with SME's/Idea Owner
• Analyzed and documented As Is system for TASQ Billing System ISO Merchant Boarding process
• Documented and created work flows for the To Be system for the TASQ Billing System ISO Merchant Boarding process
• Created amendments RTM's
• Conducted elicitation sessions with Idea Owners and business SME's
• Facilitated and documented elicitation sessions held between stakeholders, IT teams and Idea Owner
• Developed and received approval for all Functional Requirements
• Developed and received approval for BRD's
• Conducted process flow analysis to determine the current process of the systems being updated with the Idea owners and SME's
• Published BRD's on company share point site for access by all project participants and for the reference of other BA's within the Requirement Engineering Organization within the company.
• Used Clarity PPM tool for time reporting, project resource allocation, retrieving documentation for the various concepts and projects assigned to me, retrieving status updates on requirements passed to IT group for sizing etc., publishing approved DOW and BRD.

Environment: Windows 7, Microsoft Word 2010, Microsoft Excel 2010, SharePoint, MS Visio 2010, Clarity PPM.

Confidential

Business Analyst

Confidential is a leading global financial services company offering Treasury Securities Service, Asset Management, Portfolio Optimization and Risk Analysis advice to wealthy clients, trust funds, pension funds and endowments. The goal of the project was the automation of the decision making process and subsequent tracking of Historical Data, Statistics, Market Data, Investment Evaluations, Fixed Income and Derivatives.

Responsibilities

• Worked with stake holders to detail the decision making process at that time creating business process flow diagrams utilizing MS Visio. This allowed for the identification of duplications of user effort and data collection.
• Assisted in identifying gaps in data collection
• Assisted in Content Management import creation of documentation, workflow definition, publishing content to data repository
• Assisted in the creation of Logical Data Models
• Assisted in ensuring consistency of JPMC's Global Reference Data by reviewing identification codes for securities
• Worked with the project sponsor to create entitlements matrix
• Developed and received approval for all Functional Requirements
• Verified the Use Cases to support the technical design of the system
• Created a data dictionary for use of project for requirements, testing and development
• Conducted work flow analysis to examine the current needs and to establish the future goals of the project
• Published functional requirements on web for access by all project participants. Created screen designs in Visio for each step of system including all what if scenarios. Held screen reviews with business to determine usability, held reviews with development for technical approval, modified screens as required by business and development
• Reviewed and approved test scripts.
• Reviewed test results and prepared test scenarios for UAT

Environment: Windows NT, Microsoft Word 2007, Microsoft Excel 2007, MS Project 2007, XML, J2EE, HTML, Siebel eFinance 8.0, Rational Requisite Pro, MS Visio 2007,HP Quick Test Pro, Load Runner 9.5, HP Quality Center

Confidential

Business Analyst

Confidential is the nation's largest health benefit company in terms of commercial membership with 33 million members in its various health plans with over 69 million individuals served through its subsidiaries. The aim of the project was to assess the effects that the process of migrating to HIPAA 5010 would have on the business as well as evaluating the feasibility of strategic planning for process improvement under health reform legislation.

Responsibilities:

• Facilitated and documented Requirements gathering sessions among the stake holders, technical teams and business units
• Carried out extensive quantifiable analysis over the Business Requirement Specifications with respect to legislation reform implementation on the current system
• Carried out a parallel process for Cost Benefit Evaluation for the current UniCare system and proposed migration
• Facilitated feasibility analysis sessions between the business units and technical experts
• Documented and facilitated a series of interviews with business experts and technical third party experts to validate the non-preferable transition of the process flow
• Carried out RUP iterative development by planning and documenting the deliverables of each phase throughout the migration process from HIPAA 4010 to HIPPA 5010
• Analyzed and gathered the system requirements with the team leads and end user representatives through the use of JAD sessions
• Tracked and maintained stakeholder requested enhancements and changes using Requirements Traceability Matrix RTM
• Assisted in the design and implementation of the Business Continuity Plan
• Developed test cases in UAT to ensure a high degree of compliance with HIPAA 5010 standards and validating over all business process after deployment

Environment: MS Office 2007,HP Quality Center, SQL Server 2008, MS Project 2007, MS Visio2007, Unix, J2DD, Rational Clear Quest, Clear Case, Windows XP

Confidential

Business Analyst

Confidential the community bank for small businesses. It offers various cash management services including commercial real estate, construction, working capital and equipment loans. The scope of the project was to maintain and upgrade the existing credit card system and to implement the self- employment service.

Responsibilities:

• Assisted in redefining the credit card issuance and processing from customer evaluation to the issuing of the credit card
• Gathered requirements through the use of interviews
• Extensive involvement in project documentation
• Worked with marketing teams to understand the requirement and needs of the potential customers and the target market
• Analyzed the As-Is and To-Be processes to understand the key findings, short term considerations, long term considerations and its benefits
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML and Visio
• Developed Business Requirements Documents BRD and Functional Specification Documents FSD
• Assisted in data analysis and worked with the design team in the designing of the databases with extensive use of ERD's
• Effectively communicate User Acceptance Test UAT results between users and development team and provided recommendations for Application Change Requests ACR
• Was extensively involved in all project documentations by acting as a liaison between the different corporate departments

Environment: MS Visio 2003, MS Office Suite 2003, Java, Oracle, HP Quality Center, Windows XP, MS Project 2003

Confidential

Business Analyst

Confidential is one of the top property/casualty insurers in the Confidential and a top provider of automobile insurance. Liberty Mutual also offers homeowners' insurance and commercial lines for both small and large companies. The scope of the project was to develop a comprehensive online request for commercial auto insurance quote processing.

Responsibilities:

• Gathered User and business requirements through interviews and Surveys
• Prepared Logical Data Models that contained Set Diagrams, Business Requirements Documents, and supporting documents containing the essential business elements, detailed definitions and descriptions of the relationships between the actors
• Planned and defined system requirements to Use Cases using the Unified Modeling Language UML methodologies
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio
• Conducted JAD sessions with management, SME, vendors, users, underwriters and other stakeholders for open and pending issues
• Created test cases and test scripts to check the functionality of application
• Assisted in Regression and Performance Testing
• Suggested measures and recommendations to improve the current application performance

Environment: MS Word 2003, MS PowerPoint 2003, Rational Requisite Pro, Rational Clear Quest, Oracle and UNIX Operating Systems

Confidential

Business Analyst

Confidential is one of the oldest and largest specialist Confidential The aim of the project was to develop a portfolio management system that helps client portfolio managers and interfaces with principals and agents.

Responsibilities:

• Obtained a detailed knowledge of business process involved in the project environment
• Gathered requirements for Equities, Asset Management, Risk Management and Fixed Income
• Extracted the business requirements for the end users, always keeping in mind their need for the application
• Understanding the existing .NET code and gathered the requirements
• Extensive use of Rational Requisite Pro to gather and manage requirements
• Developed Use Case, Activity and Sequence Diagrams using UML methods
• Conducted Gap Analysis to show the current and proposed functionalities of the system

Environment: Windows, SQL, .NET, Microsoft Office 2003, MS Visio 2003, Rational Requisite Pro