Summary

• Motivated, results-driven, leader with a proven track record.
• 10 years as Senior Lead Business Analyst, 5 years as Project Manager and Team Leader.
• Experienced conducting requirements sessions, requirements interviews, change management, testing plans, policy and procedure development.

Skills/Knowledge

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Experienced Senior Lead Business Analyst.
• Experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, and business process descriptions.
• Translating issues into action items and work plan activities.
• Experienced developing executing test strategies and plans.
• Experience in writing IT level requirements specifications documents.
• Proactively communicate, and collaborate, with external and internal customers.
• Work independently and successfully engage in multiple initiatives simultaneously.
• Oracle and SQL databases: Table design, writing database queries and reporting.

Work Experience

Confidential

Business Analyst

Responsibilities:

• Conduct user interviews, consolidate and develop requirements for next phase.
• Document AS-IS data management processes.
• Assess issues and identify solutions around AS-IS data management processes.
• Develop and execute communication plans around new proposed processes.

Confidential

Business Systems Analyst

Responsibilities:

• Lead meetings with stakeholders and SME's to document needed business requirements for desired enhancements.
• Conduct requirements interviews with power users.
• Lead meetings with SME's to develop interface improvements.
• Work with third party on interface improvements.
• Design User Interface giving the application a new look and improving the user's experience.
• Follow HIPAA guidelines and the protection of personal information guidlines.
• Communicate all progress to the project manager and stake holders.

Confidential

Business Systems Analyst

Responsibilities:

• Lead deployment kickoff meetings for each refinery.
• Lead consensus building meetings with all refinery managers for next release
• Schedule release dates and outage notifications.
• Assess project issues and identify solutions to meet project goals.
• Change Management. Manage communication plans and new processes.
• Oversee release testing and outcomes. Make the GO NO GO decision for releases.
• Work directly with the Lead Reliability Engineer at each site, the Global Risk Manager, and other stakeholders to ensure a successful rollout.
• Executed data transformation and migration of rollout for new sites.
• The development, and support team, was located in India. The refinery sites were located in many different time zones. I was responsible for communicating with, and directing, all teams driving us to successful deployments to new sites and the successful delivery of new release versions.
• Conducted user training sessions for all 27 sites individually

Confidential

Senior Business Analyst.

Responsibilities:

• Lead requirements gathering meetings and activities.
• Develop requirements document and overall strategy for deployment.
• Directed the development of a prototype to enhance business buy-in and increase usability feedback.
• Proactively collaborated with all parties in order to gain resolution, and buy-in from all parties with regard to requirements, deployment plan, testing, and ensure everyone has an equal understanding.
• Helped development detailed deployment plan, data migration plan, and testing plans.
• Lead change management effort and communication plan.

Confidential

Senior Lead Business Analyst

Responsibilities:

• Reside in London for six months in order to manage, and conduct, all data migration efforts and rollouts to five company divisions.
• Coordinate with WIPRO offshore support team, the data migration and rollout efforts successfully migrating the Shell Business Groups to the Enterprise wide Application Portfolio Inventory tool.
• Execute the testing process after each rollout.
• Develop and Effectively execute change management plan
• Report to project manager and steering team after each rollout.

Confidential

Senior Business Analyst

Responsibilities:

• Conduct requirements gathering sessions between business units.
• Facilitated several requirements workshops in London in order to gain consensus to the final business requirements.
• Conducted a workshop with the development team to create the functional requirements document.
• Developed, and executed, SQL scripts and SQL stored procedures during the implementation phase of first rollout.
• Conducted functional testing, and user acceptance testing.
• Constantly collaborated with the project manager back in the U.S.
• Developed and effectively executed change management plans for rollouts.
• Maintained strong relationship with business unit mangers.

Confidential

Root Cause Analysis Investigator

Responsibilities:

• Conduct invesitigation analysis which must result in identifying the root cause.
• Collaborate with the business and support teams to develop a solution.
• Work with all stakeholders to gain buy-in to the solution and see that the solution is implemented.
• Effectively execute change management plan for the solution.

Confidential

Business Analyst

Responsibilities:

• Identify migration process to offshore data center. SOX
• Work with stakeholders during migration phases.
• Validate Export Control Classification Number ECCN for the applications.
• Deployment and testing.
• Train, and support, business areas in new processes caused by the offshore effort.
• Develop and Effectively execute change management plan
• Lead change management effort during transition.

Confidential

HR Applications

• Responsible for development and support of HR applications. Worked very closely with the HR department to understand their business needs.
• Develop applications compliant with applicable regulations and laws.
• Worked with legal department to validate HR legal issues.

Web Development

• Responsible for developing and supporting intranet applications across the many business units.
• Assisted in the development of company policies and procedures to be followed for intranet development.

Confidential

CIMARRON SCADA Sysytem

• Development and support of rack control software. Monitored in real time
• Direct connections to all U.S. terminals from Houston.
• Recorded and tracked ground tank levels as product was received through pipelines. Tracked and recorded transport tanker loading including giving load authorization.
• Tracking company, driver, and fuel type for billing and DOT purposes.

Electronic Funds Transfer EFT

• Development, support, and trouble shooting for applications transferring money from, and to, retailer and wholesaler customer bank accounts.
• I became the primary 24 hour on-call analyst developer for EFT when the program was experiencing difficulties.
• After analyzing root cause of many processing problems I was able to improve and stabilize the EFT program and regain customer confidence.
• This was a high profile assignment as the EFT program processed 30 million dollars in transaction per week.