Summary

• Technical expert skilled in web and Microsoft development tools and technologies.
• Highly effective cross-functional leadership, technical, and business alignment skills, with talent for inspiring superior team performance while coordinating initiatives in deadline-driven environments.
• Organized, take-charge leader with exceptional follow-through abilities and detail orientation skilled in planning and directing multi-million-dollar projects from conception to successful conclusion.
• Expert presenter, negotiator and businessperson able to forge solid relationships with teams, customers, partners and management and build consensus across multiple organizational levels.
• Provenability to consistently create and streamline operations, resulting in significant cost savings, improved efficiency and enhanced customer satisfaction. Successful in partnering with stakeholders, management, vendors, and delivery teams to define business requirements, articulate a vision, evaluate risks and strategize profitable execution.
• Insightful, process-oriented strategist with 15 years of success spearheading design, implementation, and integration of high performance technical and eBusiness solutions to meet global business, financial, and market demands.
• Business Process Modeling Engineering / Process Redesign Change Management / Business Case Development Strategic Business Planning / As-Is To-Be Analysis / KPI Analysis / Gap Analysis / Critical Path Analysis Portfolio Management/ Large-Scale Deployments / JAD Sessions / User Stories/Software Development Life CycleSolutions Design Delivery / Service Oriented Architecture / Partner Client Relations Vendor Technology Assessments / Global Team Training Leadership

Professional Experience

Confidential

Senior Business Analyst

• Aggressively recruited into high profile role focused on analyzing, transforming, and revitalizing eCommerce offerings and EDI processes, continuously driving profits, IT/business alignment advantages, and customer satisfaction ratings to new heights. Orchestrated multiple, large-scale projects impacting mission critical corporate operations and key customers including some of the world's largest retailers WalMart, Nike, Sony, etc. .
• Tapped to manage and optimize global business processes under company's eCommerce line, encompassing vendor and customer EDI, in-house B to C portal, and Cognos Business Intelligence Reporting. Led identification and analysis of key performance indicators to spearhead cost-cutting process improvements and operational efficiencies across business units. Mentored and coachedanalysts managedonshore and offshore project teams comprised of QA, developer, and analyst resources. Organized and conducted JAD sessions with global business and technical teams to elicit use cases and analyze and define business requirements championing and articulating IT and eCommerce solutions. Established solid project plans, performed detailed process/data analysis to define as is states, identified and designed to be states, presented wireframes and user stories, and developed complex workflow maps to define, drive and evangelize successful solutions.Conducted feasibility, process, and gap analyses performed business process/technical/data modeling, and established solid business/use cases delivering advanced processes, workflows, and systems to effectively meet corporate and customer needs.

Key Successes:

• Maintained on time delivery of top quality projects through skillful control of research, planning, scope, resources and timelines.
• Consistently achieved implementation deliverables, effectively negotiating through technical challenges and often disparate priorities of large and diverse stakeholder communities.
• Introduced formal business case process and IT Key Performance Indicators supported by Business Intelligence Dashboards to drive data transparency, quantify ROI, and enable strategic priority definition and management.
• Earned reputation as 'go-to' resource for high-risk projects and subject matter expert for both business and IT systems.
• Deployed a broad range of industry best practices, benchmarks and emerging technologies to maintain optimum technical performance and productivity.
• Coached and motivated QA teams in designing test plans and test cases, ensuring sufficient test coverage.

NYK LINE, Notable Projects:

• EAGLE Empty Container Optimization Hand selected by management to plan and oversee implementation of a global project responsible for bringing 35 million in annual cost savings via container movement optimization and associated efficiencies.
• Variable Cost Delivery Process Enhancement Headed a project to automate a highly manual recurring monthly process for global consolidation, transformation, and loading of variable costs into the ERP system. Reengineered processes and designed, developed, and tested VBA macro code to reduce processing times by 80 .
• EDI Systems Consolidation Headed transition and consolidation of key components within EDI service from disparate regional Legacy systems to a single, integrated global system.
• Customs Migration Hand-picked by senior managers to assume leadership of failing project to migrate Customs data to the ERP system that fell two years behind schedule due to complex, disjointed, and constantly shifting requirements.
• Orchestrated turnaround solutions and gained stakeholder buy-in to implement iterative release cycle and targeted use case approachto reduce complexity and vet inaccuracies.
• Restored forward momentum by accelerating QA cycles and condensing timelines, resulting in successful deployment of full solution to production in 6 months after 2 failed attempts by previous Project Managers.
• Rail EDI Transition Generated 40,000 annual savings in portal service costs by transitioning Rail EDI process from a 3rd party portal Kleinschmidt to in-house function.
• Credited with producing 30 increase in usable data, significantly improving visibility of cargo positioning for both internal and external customer users while reducing customer service calls.
• Vessel Schedule Migration to OSCAR Met strict 6-month deadline within high pressure environment, skillfully coordinating multiple global JAD sessions, integrating disparate EDI formats, and avoiding 100,000 in forced annual license and support renewals due to inability to retire Legacy system on time.
• Schema 2.0 Implementation Fulfilled dual roles of Project Manager and Lead Business Analyst built business case and KPI-based proposal, overcoming strong resistance to develop a new schema interface between ERPand EDI mapping system.
• Trained offshore Data Services Group drafted technical mapping documentation and supporting functional documentation and, assumed role of datamart SQL reporting subject matter expert.
• Triggered reduction of planned QA hours from hundreds to dozens while saving 50,000 annually through decrease in customer service issues, maintenance costs, and unplanned outages.
• Increased quality data provided to customers by 40 and slashed unplanned EDI system outages by 75 due to dramatic improvements in processing efficiency and elimination of most out-of-memory errors.
• Acknowledged by NYK Sales for positioning company to capture multi-million-dollar account from a major footwear manufacturer with strict data reporting requirements met through implementation of the new schema.

Confidential

Project Manager

• Noted for introducing formal tools/methodologies to improve productivity and quality while reducing development timelines.
• Successfully renegotiated professional services and software contracts, capturing 30 in yearly cost savings.
• Pioneered the Claims Workflow Dashboard model for claims processing, resulting in speaking engagement requests at annual ACORD and Documentum Conferences.

Notable Projects:

• Managed relationship between PartnerRe, a leading Fortune 500 insurance broker and ACORD standards body to define electronic claims processing based on ACORD XML reinsurance standards.
• Led migration of 5,000 claims and UW contracts into Documentum.
• Solution provided company with a robust workflow system that slashed processing times, increased competitiveness, reduced paper costs, and resulted in the transitioning of 2 FTE resources to greater value positions. Solution rolled out to the Underwriting Department.
• Plumtree Enterprise Portal Upgrade Oversaw upgrade of Plumtree portal from 4.0i to 4.5 Web Services and led the integration of additional functionality into portal to increase efficiency and user experience.Launched self-service communities, adopted by 3 high-profile business units.

Confidential

CONSULTANT: PROJECT MANAGER / BUSINESS PROCESS ANALYST

Notable Projects:

• ConfidentialSelected to collaborate with manager on starting up eBusiness Center of Excellence introduced PMBOK methodologies, processes, workflow tools, and artifacts. Trained team members on methodology, and held full accountability for planning, design and deployment of Enterprise Portal, providing 24/7 email and data access to 900 global users. Managed a team of 4. Authored and administered portal and web development workshops across several global locations.Credited with increasing organization's growth in CMM/process maturity and improving employee productivity by 30 min./day.
• Confidential Chosen as Lead Developer and Technical Lead to direct team of 4 in design and launch of enterprise portal to integrate existing external client portal and group Intranet Sites, utilizing ASP, JavaScript, MS SQL, and a custom site map and content crawler framework. Oversaw outsourcing of enterprise portal to EDS, capturing 50,000 in cost savings while enhancing support functions from 9 to 5 to 24/7.
• Confidential Recruited to turnaround failing Fixed Income Mortgage-Backed Security data integration project to support merger efforts between UBS and PaineWebber. Reestablished confidence with client, defined strategy, and led team in developing tools to convert data from Paine Webber into UBS' customized applications.

Technologies