OBJECTIVE

• Seeking a challenging and progressive career, where I can utilize my potential to the fullest and enhance my skills and strengths in conjunction with the company’s goals and objectives and aid in meeting company goals.

SUMMARY

• Possess 16+ years of Information Technology experience with extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.
• Extensive working experience as a Agile Scrum Master and a Business Analyst
• Certified Scrum Master and a Certified Product Owner with experience in Scrum, Agile, SAFe practice
• Extensive work experience as a Business Analyst in requirement gathering for Web, Mobile, Cloud based and Salesforce projects, for Services, Supply Chain, Warranty products at Automotive and Manufacturing Industries.
• Extensive work experience conducting and coordinating Sprint Planning, PSI planning, Retrospective meetings and cross team coordination as a Scrum Master.
• Experience Managing the Agile Tool for tracking work (Rally/ Kanban Board/JIRA).
• Gathered metrics like WIP, Velocity, Capacity, Throughput etc for each Sprint and communicated the metrics to the stakeholders as and when needed.
• Experience working with product owners and product managers, especially with respect to refining and managing the product backlog, decision making and managing scope and creating product roadmap.
• Participated in Scrum of Scrum (SoS).
• Proficient in creating and transforming Business requirements into system requirement specification (SRS).
• Sound Proficiency in analyzing and Creating Use Cases, with Use Case Diagrams, Activity diagrams, Data Flow Diagrams, Business Process Flows and Navigational flow diagram and Sequence Diagrams. Experience in performing Feasibility analysis, Risk analysis and Gap analysis and complete understanding and experience in Software Development Life cycle (SDLC) experience with Online, Batch systems.
• Good experience documenting functional design documents and Use Cases.
• Possess excellent communication skills, analytical, interpersonal skills, presentation skills, project coordination, planning, scheduling development, self - motivated, dedicated, and excellent team player.
• Possess good Listening and fast learning capability.
• Experience working with the project Onsite and Offshore development team guiding the development and customization of software products to match business requirements.
• Experience working with Iterative/AGILE and Waterfall development methodology.
• Extensive experience in creating screen mockups, conducting the GAP Analysis and Impact Analysis.
• Facilitated User Story Life cycle progress in a Scrum iteration (Development, Testing, Acceptance, Closing User story)
• Actively involved in Test Planning, Test Preparation, Test Execution and Issue resolution to assure that all the aspects of the project are in compliance with Business Requirements.
• Working with and guiding the quality teams to ensure that customer’s business needs have been met by development team.
• Functional testing of the developed application /patch, reporting the issues and defects/bugs back to development team using the project management tool Rally, QuickBase, Quality Center.
• Strong experience in conducting User Acceptance Test (UAT).
• Responsible for Training and related documentation, to enable customers/dealers to maintain and use products effectively.
• Analyze and anticipate the future needs of business users and guiding the development of those business features in the software products to enable future sales.
• Working knowledge of Cognos Query studio, Report Studio, Analysis studio. Helped business users in creating the required business reports.
• Cross Training the Internal Support/ Implementation teams on technical configuration and functional areas.
• Client Management - Expert in building and developing customer relationship.
• Facilitated team building activities as part of Scrum master role.
• Possess good communication skills, Documentation skills, a super work ethic, fast learning capability and the ability to work well in a team or individual environment.
• Good Business knowledge on the Service Life Cycle Management (Support requests, Service Requests, Administration of Claims, Returns Management, Policy/ Coverage/ Reimbursement management).
• Good Development and working knowledge of Core Java, J2EE Design Patterns (MVC, DA0) and Web Application Servers implemented with J2EE technology using JSP, Servlets, Java Beans, JDBC with development tools like IBM WSAD and RAD.
• Good Knowledge on writing SQL against DB2, Oracle and SQL Server database.
• Good development knowledge on third party rules engine for managing and developing Business Rules using Drools engine.
• Good team player with excellent work history as regards with work ethics, dependability and willingness to go an extra mile.
• Good Experience on working remotely and interacting with Clients using online WEBEX sessions.

TECHNICAL SKILLS

Agile/SCRUM Skills: Rally/Kanban Board

Salesforce Platform: Warranty System Admin Configurations

Project and Defect Management System: MS Project, Rally, JIRA, Quality Center (ALM)Quick Base, SharePoint

Testing Tools: HP Quality Center/ ALM, QTP, Win RunnerSOAP UI, Postman

Packages: MS-Office (Word, Excel, Access, Power Point, One Note)

Modeling Tools: Microsoft Visio, Microsoft Project, Requisite Pro, SNAGIT, Microsoft Front Page.

Programming: Java, JSP, Servlets, Java Beans, JDBC, C, C++, HTML, Java Script, DHTML, SQL, VB.

Database (RDBMS): Oracle, SQL Server and DB2UDB.

Development tool and IDE: WSAD, RAD, RSA, Aqua Data Studio 4.7

Other Tools: FileZilla

Source Version Control System: SVN (Sub Version)

Web Utilities: WebEx for online sessions, Business Skype

Operating Systems: Windows

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Responsible for business requirements gathering, analysis, and solution design and getting signoff from Business Stakeholders.
• Responsible for reviewing user business processes and use cases, creating workflows and functional design during SDLC
• Provide direction to the development team by creating Epics/ Jira User stories and discussing with the dev team, QA, and Support
• Provide guidance and direction to the delivery team during software development.
• This is in terms of functionality, system integrations, user interface, user experience, best-in-class practices, KPIs, review demos etc.
• Responsible for working with business users in preparing User acceptance test cases and activity conducted UAT.
• Successfully delivered the product via multiple MVPs.

Confidential, Houston, TX

Business Analyst and Scrum Master

Responsibilities:

• Responsible for business requirements gathering, analysis, and solution design and getting signoff from Business Stakeholders.
• Responsible for reviewing user business processes and use cases, creating workflows and functional design during SDLC
• Provide direction to the development team by creating Epics/ Jira User stories and discussing with the dev team, QA, and Support
• Provide guidance and direction to the delivery team during the software development.
• This is in terms of functionality, system integrations, user interface, user experience, best-in-class practices, KPIs, review demos etc.
• Responsible for working with business users in preparing User acceptance test cases and activity conducted UAT.

Confidential, Dallas, TX

Business Analyst / Scrum Master

Responsibilities:

• Independently Worked with client's cross-functional team for business requirements gathering, analysis, and solution design.
• Responsible for requirement gathering creating BRD’s and getting signoff from the client.
• Responsible for reviewing user business processes and use cases, creating workflows and functional design during SDLC
• Provide direction and inputs to the solution development team during presales as well as SDLC processes.
• Provide guidance and direction to the delivery team during the software development.
• This was in terms of functionality, system integrations, user interface, user experience, best-in-class practices, KPIs, review demos etc.
• Actively participated in Salesforce data migration and integration.
• Work with the customer (business users) in preparing User acceptance test cases and activity conducted UAT.
• Submitted white paper synopsis for WCM conference internally in collaboration with Customer.
• Managed Salesforce platform admin configuration for the system.
• Presales and consulting for the Warranty Solutions group
• Support the sales process and closely engage with prospective clients before and after the sale.
• Participate with clients in defining business requirements, mapping processes, reengineering processes, identify gaps for solution design and architecture development
• Understand and Analyzed the client’s 'As-is' process, legacy systems architecture and functionality to come with the solution design and mapping of future system and processes
• Perform demos, participation in building POCs and look out for cross-sell opportunities with existing customers Experience/ Education

Confidential, Moline, IL

Scrum Master / Business Analyst

Responsibilities:

• In this project I had both Business Analyst as well as Scrum Master role.
• Responsible for facilitating and coordinating Sprint Planning, PSI planning, retrospective meetings, daily standups and cross team coordination.
• My major task was to Help in removing impediments for the team.
• Responsible for leading the Agile team and applying Scrum to achieve business goal.
• Promoted SAFe practice within the project.
• Managed the Agile Tool for tracking work (Rally/ Kanban Board/JIRA)
• Gathered metrics like WIP, Velocity, Capacity, Throughput etc for each Sprint and communicated the metrics to the stakeholders as and when needed.
• Participated in Scrum of Scrums (SoS).
• Insisted and introduced Agile techniques as team structure demanded.
• Conducted team building activities from time to time.
• Helped the team in managing the scope of the sprint.
• Facilitated knowledge sharing and cross training by encouraging paired programming and training sessions within team.
• Based on the prioritized user stories, collaborate with business and product owner to define and signoff on the release scope.
• Facilitated requirement sessions with business users, other stake holders and vendors to gather and document the requirements and gaps.
• Responsible for writing requirements, creating mock ups, documenting supporting material needed and sending it as work items to our remote development team.
• Facilitated business requirement sessions with Stakeholders and technical teams based on the questions what technical team had on business scenarios.
• Documented several useful integration manuals and other reference material needed for the application and business process.
• Responsible in processing Enhancement requests submitted by Dealers and other stake holders.
• Created Quality Center items as work tickets that get escalated after Priority discussion with Product Owner.
• Ensuring the fixes provided by vendors are fully tested and making sure other dependent functionality is not broken.
• Conducted and Coordinated Pilot Production Deployments with participating dealers. Scheduled regular feedback calls with Pilots and kept record of issues to be fixed.
• For each sprint, ensuring there is a test plan to make sure all the test scenarios and integrations are covered.
• For each sprint, ensuring the QA teams executes the complete test cycles and takes business signoff on the test results.
• Also formed a Test team and coordinated UAT process with integration teams.
• Closely monitored and conducted UAT’s every release. Created and maintained the Master Test Suite used for regression testing.
• Conducted consumer presentation/training of latest features released post Production.
• Responsible in writing Release Notes, weekly reports, and monitored PSI sprint work items delivery document that is being worked on by remote development team.
• These documents are used by Leadership to reference in Share point site.
• Participated in JDUG/ Dealer Expos and presented the Service Delivery application, to new and existing Confidential dealers.

Confidential, Moline, IL

Scrum Master/ Lead Tester and Test Coordinator

Responsibilities:

• Responsible for conducting and coordinating Sprint Planning, PSI planning, Retrospective meetings, and cross team coordination.
• Major responsibility was to help in removing any impediments that the development or testing teams experienced.
• Responsible for leading the Agile team and applying Scrum rules to achieve business goal.
• Facilitated Scrum routines and corresponding with management as needed
• Conducted Virtual standups to include remote teams(TCI) by setting up webcams on display monitors and setting up teleconference.
• Managed the Agile Tools for tracking work (Rally/ Kanban Board/JIRA)
• Gathered metrics like WIP, Velocity, Capacity, Throughput etc for each Sprint.
• Insisted and introduced Agile techniques as team structure demanded.
• Conducted team building activities from time to time.
• Ensuring and making sure there is a complete test plan for every release and executed.
• Responsible for testing Cert, Qual environments as they become available for testing.
• Was part of the team that generated data for MTG data simulation
• Responsible in conducting webservice/ API testing (integration testing) using SOAP UI (SOAP ) tool as well as Postman (REST API)
• Participated in daily test activities (as time permitted since Scrum Master role was high priority)
• Conducted and Coordinated Smoke test, Regression test, performance test for each sprint.
• Reported any defects identified and assigned or addressed it by reporting in the Tracking tools.
• Since we had remote teams who worked from India, had to coordinate and communicate daily test activities and results to the TCI development team.
• Ensuring the business signoff based on the test results prior to the release.

Confidential, Moline, IL

Quality Assurance Analyst / Data / Content Analyst

Responsibilities:

• Extensively used QTP to generate scripts to automate the project.
• Responsible in executing the generated scripts and maintaining scripts.
• Coordinating with stake holders to gather the requirements and understanding the expected system functionality.
• Experience in creating manual and automated test cases for the system.
• Experience in various testing methodologies and processes.
• Experience to work effectively and coordinate efforts with the teams and stake holders.
• Updating manual Test scripts & test cases & uploading in Quality Center.
• Application testing, finding defects & reporting and managing in Quality Center.
• Experience in System testing.
• Experience in Functionality testing.
• Pre-UAT environment set up (data and process setup).
• ‘Spec’ document creation based on manager’s instruction.
• Worked Extensively in Notifications aspect of Global Learning Project.
• Data analysis and data transfer tasks.
• Analyzed the data and content, worked with arranging/sorting files related to contents of Courses.
• FTPSite & Filezilla experience.
• Working knowledge and experience with Excel.

Confidential, Moline, IL

Business Analyst

Responsibilities:

• Worked with business users on the AGILE/ Iterative methodology.
• Meeting business users to gather business wants and needs and translating them into business requirements.
• Working with project team to map existing processes and the Product, identifying gaps and propose solutions.
• Assisting and guiding customers on gap analysis and defining customizations where needed, in collaboration with customer and technical team
• Advising customers on best practices and making recommendations and changes to improve and support business systems and activities.
• Creating GAP Analysis as well as functional design documents as part of the SDLC (Software Development Life Cycle)
• Verifying that the implemented solution meets the customer's business requirements throughout the project lifecycle by doing functional testing.
• Working with Offshore and Onsite technical resources to ensure accurate translation of specifications into workable application.
• Worked with Client in documenting the business process using the Activity Diagrams, Sequence Diagrams, Flow charts.
• Documenting business rules and workflow rules.
• Presenting results of business analyses to customer and management.
• Utilizing systems and data to resolve business issues in the most effective and productive manner.
• Working with business users on a day-to-day basis.
• Working with QA team to validate the deliverables against the business requirements.
• Functional testing of the application and reporting bugs/defects using the project management tool.
• Coordinate User Acceptance Testing (UAT) activities.
• Providing user training. Playing a key role in the training of customer and support personnel.
• Documenting Change and Enhancement requests related to signed-off base business requirements