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Senior Business Analyst Resume Profile

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Cincinnati, OH

EXPERIENCE SUMMARY

Over 20 years experience in the Financial Services Industry including Group and Individual Life Insurance, Annuity, and Mutual Fund business with an emphasis on product knowledge as well as policy administration systems. Extensive and varied background encompasses project management, business analysis, business process management, vendor selection and management process, supervisory and training responsibilities in administration. Self-directed individual with demonstrated initiative in identifying opportunities to improve quality, prioritizing workflow to meet competing deadlines, and implementing streamlined procedures to increase productivity. Well organized with effective research, analytical, problem solving, and planning skills focused on customer satisfaction and bottom-line profitability. Business application strengths include various administration systems supporting variable products Variable Annuity, Variable Life, Variable Universal Life, Group Variable Universal Life, and Survivorship Variable Universal Life , single premium life, disability income products, fixed and variable annuities and payout products. Extensive background includes policy and commission administration system evaluation and implementation.

SOFTWARE

CSC Vantage Administration System, CSC Performance Plus, ALIP Administration System, DST TRAC, AdminServer, Test Director, NaviSys Home Office, Sungard/FDP Policy Administration System, PolicyLink, Cybertek, EDS, Quality Center, Highly Proficient in all Microsoft Tools, LotusNotes, COGNOS/Impromptu, MS Project, MS Visio, XMLSPY, Adobe Photoshop, Adobe Acrobat, File-Aid

EXPERIENCE

Confidential

Senior Business Analyst

Senior Business Analyst

Conversion of their Life and Annuity Products to the ALIP administration system. Supported post-implementation system conversion problems related to pending suspense items. Developed business process improvement guidelines for improving Government Allotment billing and payment application.

Confidential

Senior Project Manager / Senior Business Analyst

Manage a number of enterprise and strategic projects including a conversion effort supporting the compensation system involving the conversion of life business from one administration system to another. Responsibilities included managing the efforts thru the SDLC process, resource coordination, manage project timeline, maintain project documentation including action items, risks and issues, project communication and status reporting to stakeholders and steering committee, project prioritization, and management of project scope and deliverables.Senior Business Analyst responsibilities include leading sessions with business to capture requirements for upstream and downstream applications, schedule, lead and facilitate business requirement sessions, document requirements, coordinate review and approval of requirements, document business specifications, assist and recommend business and system process improvements, facilitate other meetings as required, document release notes and training documentation.

Confidential

Lead Business Analyst

Led a team of 5 Business Analysts on a Chairman's Award winning strategic project to migrate mutual fund business to The Hartford's strategic trading and clearing platform which generates trade files to the NSCC and various other trading partners. Managed and mentored the business analyst team of all facets of the business analysis process including eliciting and documenting requirements, defining functional specifications, supporting Quality Services team and Business Acceptance Teams in documenting and performing their test scripts.

Confidential

Lead Business Analyst

Led a team of 10 internal and 6 external Business Analysts on a strategic project to replace the current disability income administration platform in support of their individual and multi-life lines of business. Mentored and supported the business analysts with all facets of the business analysis process including eliciting and documenting requirements, defining functional specifications, current and future state process flow sessions, use cases. Developed a methodology and strategy to provide traceability of explicit requirements in support of an end to end process while incorporating traceability of use cases, services and interfaces, as well as data.

Confidential

Senior Business Analyst

Assisted in the research and analysis of Lincoln Financial Group's implementation of an inforce illustration system for their Universal Life, Variable Universal Life and Whole Life products. Define business requirements, documented specifications and mapping documents, develop test strategies, and coordinate pre and post production implementation validation.

Confidential

Lead Business Analyst

Led a team in the research and analysis of MassMutual's pursuit of a replacement administration system platform for one of their individual and multilife lines of business. Evaluation of their current administration system and processing capabilities, developed the conceptual analysis for their business process re-engineering model, defined a high level list of business and technical requirements, evaluation of potential vendors including on-site visits, evaluation of industry analysis of potential platforms, responses to RFI and RFP, and analysis of vendor reference responses. Coordinated contract negotiations with Vendor and Client and participated in Project Planning activities to implement the selected system.

Confidential

  • Successful implementation of an XML rules based retirement income administration system AdminServer for a new longevity product including the analysis, design, specification documentation, testing, and implementation.
  • Assisted in the research and analysis of Hartford Life's pursuit to acquire a new retirement income administration solution. Performed an evaluation of their current payout administration system and processing capabilities, defined a high level list of business and technical requirements, created a request for proposal RFP , and developed evaluation criteria and scoring model for an objective measurement of vendor's system. Performed a market analysis of potential vendors including a systems market assessment to identify initial list of vendors.
  • Analysis of products to build the PPfA in VTXml. Worked with Finetre's AnnuityNet trading platform, various carriers and distributors to set up products, commission tables, forms XML and forms on the AnnuityNet trading platform.
  • Provide Business Analysis Support on the conversion of ING's Bundled 401 k Corporate, 403 b Healthcare and 457 Government plans to DST TRAC recordkeeping system.
  • Provide Business Analysis Support including requirements elicitation, business specifications, created test plan, scripts and complex integration test plan for an annuity new business system on the NaviSys administration system. Conducted system, integration and regression testing.

BUSINESS SYSTEMS CONSULTANT

Participated in the design, development and implementation of new and revised products for the corporate marketplace by working closely with Actuarial, Law, New Business, Sales and Marketing Departments of a Group Variable Universal Life product. Documented requirements and developed test conditions for the New Business and Inforce Sales Illustration System for the Variable Universal product. Assessed product and business needs to expedite workflow and quality control. Translated complicated actuarial/risk concepts into easily understood terms. Coordinated system and model office testing as well as regression impact testing.

BUSINESS SYSTEMS CONSULTANT to MassMutual

Business Analyst and Product Expert on the design and development of a Web Based Enrollment System a web based interface allowing group enrollment via the internet for a Group Variable Universal Life product utilizing use case analysis in developing and designing business specifications. Converted a Group Universal Life product from Cybertek to Sungard/FDP Administration System, which included conversion data and data mapping validation.

LEAD BUSINESS ANALYST/PROJECT MANAGER

Oversaw the implementation of all phases of the project life cycle including business analysis, interface and function design, preparation of detailed systems specifications, and verifying systems for accuracy, compliance, and functionality for the web based sales illustrations system.

BUSINESS ANALYST

Provided business anlaysis support by analyzing business processes, designed user interfaces to systems and process, tested and implemented projects. Acted as a liaison between the Client and Programming Staff to define problems with existing programs. Prepared flow charts, diagrams, and written reports to define processing functions required. Assisted with requirement studies, responded to requests for proposals, and conducted workflow analysis.

ASSISTANT TO THE PRESIDENT

Developed solid background and knowledge of Fixed and Variable Life and Annuity products, personal financial planning strategies for high net worth individuals, commissions and illustration systems. Developed solid background in agent and agency systems and procedures.

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