SUMMARY:

• is to successfully engage in opportunities that utilize extensive knowledge and years of PMO, program, and project management, resource management and leadership expertise.
• PMP (Project Management Professional) Certified through PMI (Project Management Institute) since 2005
• Proven Successful PMO Creation and Management
• Extensive experience in various industries managing various types of programs/projects to include infrastructure, data center, mainframe, application development, software development, data warehousing/reporting, internet (B2C & B2B), and cloud technologies; along with their accompanying methodologies.
• Vendor and resource management to include on - site local, virtual, and offshore.
• Proven customer service and supervisory skills - Trained in Total Quality Management.
• Selected as the beneficiary of the WICT June Travis Foundation to attend the WICT 2011 Leadership Conference
• Strategic Planning & Forecasting
• PMO Governance & Standardization
• Process Improvement
• Business Development
• Relationship Building
• Ethical & Honest
• Change Management
• Staff & Leadership
• Problem Resolution

PROFESSIONAL EXPERIENCE:

Confidential, Salisbury, NC

IT Health & Readiness PMO Project/Program Manager

Responsibilities:

• Quickly established relationships throughout the company aiding in effective engagement, teamwork and cooperation.
• Ensured organization governance and PMLC adherence, helping to identify process improvements and other solutions where warranted.
• Assigned the MQ-FTE project which required additional analysis to include working with the business and developing business requirements. Discovery led to the ITH&R PMO acknowledging this initially perceived project to be more accurately defined as a program, with 11 independent projects and multiple teams, all managed single handedly through successful program/project completion.
• Serving as both the program and project manager of the Sales Data Warehouse Re-Engineering/Cloud Program.

Confidential, Charlotte, NC

Project Manager | Professional Coach

Responsibilities:

• Established key relationships and managed projects for clientele to include a small insurance company which entailed analyzing and documenting their processes, creating a workflow, researching potential applications to address their workflow from lead generation to close (sale), recommending the product that best fit their requirements, and implementing LeadMaster as their chosen application to include roll-out and employee .

Confidential, Charlotte, NC

PMO Manager/Program manager

Responsibilities:

• Developing and implementing PMO governance, processes, tool selection,, and best practices;
• Collaborating and partnering with external and internal teams to ensure successful project completion;
• Conducting managerial related tasks to include development of job descriptions, resource justification, interviewing, and hiring, along with assessment and semi-annual performance reviews/recommendations;
• Assessing each program/project for strategic and operational impact, while assigning, directing and supporting high performing project managers and project coordinators responsible for the deployment of corporate initiatives;
• Owning project sponsor relationships, communicating regularly with stakeholders and senior leadership; level setting and managing expectations around scope, timeline, deliverables and risk;
• Escalating and resolving issues via proper communication channels and assisting Project Managers and Project and Project Coordinators with resolution of issues as needed;
• Influencing internal and external individuals as needed to successfully meet deadlines.
• Successfully communicated to leadership the true definition of project management, thereby establishing project coordinators for order fulfillment and project management for projects.
• Responsible for successful management of high visibility projects while managing staff.

Confidential

PMO Senior Manager/IT Program manager

Responsibilities:

• Provided program management, managerial leadership, HR related tasks and experienced guidance to my team of 11 Project Managers residing in various cities across the Carolinas.
• Assigned project managers to various projects based on skill-set and level of knowledge, while conducting program management for the overall Carolinas IT PMO portfolio.
• Managed Project Managers toward successful resolution of project issues and successful completion of all project related responsibilities within scope, time and budget as committed.
• Established project management methodologies and guidelines, driving PMO staff toward adoption and maintenance, while defining minimum process standards required to ensure effective quality of work.
• Conducted necessary strategic business planning with senior leadership, selecting the appropriate tools to be used in satisfying external projects and internal PMO business requirements, while standardizing applications and processes.
• Served as primary liaison with senior leadership and business sponsors to include various functional departments across all lines of business as needed, to manage and address all project management related topics.
• Worked with IT/IS management and external stakeholders, communicating a clear understanding of project management methodologies and value, toward process improvement and project management adoption.
• Adopted and worked with a team of 6 subject matter experts from various departments toward a clear understanding of project management methodology, resulting in a high functioning, fully PMP certified team of project managers, while also firmly establishing a PMO to include standardized tools, processes and full organization adoption.

Confidential

Infrastructure Project manager

Responsibilities:

• Chairing Project Assessment and Technical Design meetings to define and finalize project scope/design;
• Developing and implementing project plans in both Microsoft Project and @Task while engaging key stakeholders, building commitment and overcoming resistance;
• Conducting status report meetings with senior management and business owners to include overall status along with any issues and/or changes;
• Identified, coordinated and managed infrastructure teams’ tasks to include Windows, UNIX, Database (SQL & Oracle), Security, Networking, Monitoring, Patching and various related applications;
• Requested to serve as the sole Project Manager for all Windows server driven projects to include server virtualization and data center build out/server migrations.
• Management of the Datacenter Rebuild with the objective of rebuilding the entire datacenter to minimize power, space and weight. Worked with every single application team within the organization along with all server, database, and software teams to include datacenter, storage, security, disaster recovery and offshore. Project required major analysis and project plan creation/management that entailed decommissions, virtualizations, new builds, migrations and disaster recovery planning. Project completed on time and within budget, resulting in a brand new datacenter with disaster recovery backup.

Confidential, Charlotte, NC

Program manager - Telephony Team

Responsibilities:

• Primary liaison between IT, senior executives, business sponsors and analysts, focusing attention on IT/Business relationship.
• High-level management of all B2B Provider PP projects to include estimating, scheduling and assigning to various project managers for detailed project management.
• Status reporting to various levels of the organization including senior leaders, business sponsors, etc.;
• Driving project management teams to ensure projects were deployed on time, on budget and within quality standards.
• Led matrix teams of minimally 10 individuals from various departments, on-shore and offshore, toward successful completion of various full life cycle projects within the B2B program, consisting of a 10M budget.
• Created change control process established to review all change control requests for approval prior to submission to the change control board, serving as a member of the board, thereby managing scope and resolving requests.

Confidential

Senior Business/Systems Analyst

Responsibilities:

• Joined the member portal team during initial implementation of Confidential .com. Selected from member team as the sole person working on initial implementation of the provider website, Confidential .com. Also performed analysis and project management for Practice Management Systems and B2B connectivity (EDI Gateway).