Business Analyst Resume Greensboro - North Carolina - Hire IT People

SUMMARY

IT professional with experience managing enterprise implementations of healthcare information and practice management systems.
Expert in gathering, analyzing and defining business and functional requirements, and designing/re - engineering processes, workflows and technology solutions for healthcare systems and networks.
Proven ability to lead seamless implementations and deliver technical solutions improving revenues, margins and workplace productivity.
Provide Database administration and planning for SQL.
Perform user and group accounts determine account policies; assign permissions; monitor network resources; backup and restore files and folders.

TECHNICAL SKILLS

Java Programming
Microsoft Visio
MS Project
Project Management
MS Office
UML
Databases
Oracle
MySQL
Microsoft SQL Server

PROFESSIONAL EXPERIENCE

Confidential, Greensboro - North Carolina

Business Analyst

Responsibilities:

Initiated discussion to obtain in-depth customer feedback for service improvement opportunities.
Participated in go-live and post go-live support activities.
Determined, negotiated and agreed to quality procedures, standards and/or specifications.
Proactively developed and maintained broad knowledge of the clinical disciplines in own functional area(s); apply broad knowledge of trends and demonstrated expertise.
Diagnosed problems related to systems and processes; determined possible resolutions and implemented effective solutions in a timely manner.
Developed processes for defining clinical program requirements, tools to support implementation of services and measurement of value.
Worked with end-users and business partners to assess the business requirements, matched these requirements to objectives and guided them to the applicable processes and products that will achieve their business goals.
Proactively engaged business partners to identify and define opportunities where the application of information technology advanced the strategic goals and objectives of the organization, improved service quality for external customers, andincreased or protected revenue, reduced\avoided cost, and mitigated risk
Worked with business partners to determine whether to modify procedures or enhance functionality, considering both business requirements and the long term sustainability, scalability and cost of proposed solutions.
Responsible for prototyping, developing function specifications and design, data mapping, functional mapping and setting configuration tables.
Provided support for software implementations and training for users.
Coordinated system and user acceptance testing and end user training.
Trained clinical staff including Physicians, practice staff, ancillary and other end-users on software being introduced.
Coordinated training plan and development of training materials.

Environment: Java, UML, EMR, ERP, MS Office, Visio, Databases: Oracle, MySQL, Microsoft SQL Server, Process Modeling and Redesign, MS Project.

Confidential

Branch Manager

Responsibilities:

Trained and supervised employees to provide exceptional customer service.
In charge of the day to day administration of the Bank.
Assisted clients in securing best rate for loan to value.
Generated new business and explored existing and new avenues into Credit/Loan market segment.
Strategically planned with management team, colleagues, and clients to find solutions and generate revenue.
Established long-term relationships, community presence and built mutually beneficial partnerships.
Utilized analytical skills to interpret associated files.
Presented quarterly and annual reports reflecting bank’s activities including returns on bank investments.
In charge of the overall leadership, sales force, operation and financial goals of the branch.

Environment: Finance, Sales & Marketing, Training, Customer Service, Business Development, Operations

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Business Analyst Resume

Greensboro - North, CarolinA

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