SUMMARY

• Over 8 years of IT experience as a Lead Business Analyst/PM, Technical Capability Leader and Business Analyst in SDLC and Agile methodology.
• Strong Analytical, Multi - tasking, Communication, Presentation, Decision making, Negotiation, Facilitation,Organizing and presentation skills and deep knowledge of Problem Management principles.
• Accomplished and results-driven with broad based expertise leveraging deep insight into business strategy operating models, and processes to align and lead IT projects with business goals.
• Expertise in the management of business requirements, business case development, and the assessment of the suitability of multiple pathways to achieve business goals.
• Proficient with MS Office tools including Excel (including Pivot tables, VBA macros, v/h lookups), Access, SharePoint, Visio, Project, PowerPoint, Word and Outlook.
• Expertise in creating all necessary documentation such asBusinessRequirements Document (BRD), Functional Requirements Document (FRD), Use Case Document (UCD), System Requirements Specifications (SRS) and supporting documentation
• The ability to gather cross-functional, enterprise level requirements with stakeholders and users from various departments. Presentation skills and leadership abilities are key. Leading the analysis on multiple release projects
• Facilitated JAD sessions with the management, vendors, users and other stakeholders for open and pending issues to develop specifications.
• Facilitated User meetings to gather requirements, Workflow Analysis, Business Process Models and Functional Design Definitions and High-Level Analysis and Designs.
• Responsible for eliciting, analyzing and translating business requirements for the development of business rules.
• Capableof operating business in a flexible environment with minimal supervision
• Performed Gap Analysis ("AS IS" - "TO BE") to derive requirements for existing system enhancements.
• Attended User story grooming sessions and created user stories in JIRA in the backlog. Gathered, documented and communicated Business requirements from stakeholders for projects that required Business Analysis support.
• Implemented the project using the Rational Unified Process (RUP) Methodology to produce artifacts in the separate phases of the Software Development Life Cycle
• Experience in leading and managinglargeTeams and supported various software applications
• Documented Requirement Traceability Matrix (RTM), Risk Assumptions Issues Decisions (RAID), Test plans, Scripts and scenarios.
• Familiar with Provisioning, Identity and Access Governance, and Identity and Access Governance Administration concepts
• Able to effectively communicate with both technical and non-technical audiences.
• Experienced in supporting development teams for complex applications
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Experience in working in Scale Agile Framework (SAFe) using Scrum Methodology with daily scrum meetings, stand up meetings, burn-down charts presentations and reviews.
• Expert in Writing Test Cases, Test Plan and Quality Assurance using various testing tools like Test HP, Quality Center testing tool.
• Familiar with Data Warehousing, relational database concepts, and client-server concepts.
• Strong experience in writing test cases and well versed in project management tools like MS-Project, JIRA, RALLY.
• Strong understanding ofISO27000,27001,27002security standards and security frameworks -NIST & COBIT.
• Expertise in creating wireframes and mockups using MS-VISIO and draftingdetail-orienteddocuments for standard operation procedures.
• Extensive experience in UML diagrams like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Diagrams and Class Diagrams.
• Incorporated Agile methodology into the development lifecycle to effectively deliver new defined functionality including product backlog lists, user story creation and prioritization, sprint planning, daily Scrum meetings, sprint testing, and iterative production rollouts
• Strong knowledge and understanding of business needs with the ability to establish and maintain high level of customer trust and confidence.
• Proven ability to manage projects through the agile process and ensure objectives, goals, and commitments are met.
• Good knowledge on Java, Web-Services and technologies such as HTML, CSS, JavaScript, WSDL, SOAP usingXMLand REST using internet protocol suite like HTTP under Three-Tier Architecture, Service Oriented Architecture (SOA) and BI tools and data visualization for reporting.
• Excellent track record for meeting deadlines and submitting deliverables on time and expert at managing multiple projects simultaneously.
• Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms and can tailor communication to audience, mediate and facilitate communications between others, and communicate architecture to all levels of management and customers.
• Ability to gain buy-in from stakeholders to resolve significant architecture issues.

TECHNICAL SKILLS

Project Methodologies: Agile and Waterfall

Other Tools/Skills: Rally for maintaining AGILE artifacts, SharePoint, HTML, XML, JavaScript, AJAX,SOAP, web services

Agile Frame work: Scrum, SAFe, KANBAN

Business Modeling Tools: MS Visio and MS Project

Defect Tracking Tools: HP Quality Centre, JIRA, Version-One and Rally

Business Applications: Microsoft Office Suite, MS VISIO, MS Project

Operating Systems: Windows Vista/XP/2000/NT/98, MS-DOS, Mac OS X, Linux, Solaris Microsoft Office Suite, Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Confidential, Rochester, MN

Business Analyst-Scrum Master

Responsibilities:

• Facilitated getting the work done without coercion, assigning, or dictating the work. Facilitated discussion, decision making, and conflict resolution.
• Assisted with internal and external communication, improving transparency, and radiating information.
• Handed the Agile team size of 9 as a scrum master and Business Analyst
• Ensure the developed teams are practicing Agile.
• Identified and Analyzed Multiple Features to be built during Program Increment (SAFe Framework)
• Created and updated detailed projectbudgetsand resource estimates using Microsoft Project and JIRA
• Provide SaaS BI project status updates to senior management
• Provided all support to the team using a servant leadership style whenever possible, and leading by example
• Communicate committed stories for the upcoming sprint to the backlog owner and stakeholders.
• Using different techniques facilitating daily Scrum and retrospective meetings.
• Tracked data from the sprint process and report regularly (burnup and burn down charts, defect metrics, etc.) to facilitate understanding of where we are and provide the basis for future process improvement
• Help the product owner find effective way of managing the product backlog by using Rally. Give feed back to thescrumteam regarding improvement.
• Facilitatingscrummeetings (scrumplanning, daily standup, sprint demo, reviews, retrospective and sprint release planning)
• Helped in writing Training manuals and helped business with the Training on a One-to-One sessions.
• Researched the existing client processes and guided the team in aligning with the HIPAA rules and regulations for the systems for all the EDI transaction sets.
• Access and Identity Management (IAM) capabilities to support teams in creating business profiles/roles for business application integration.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Worked with HIPAA rules and regulations to draft business rules and claim processes.
• Responsible for integrating with Facets Designing test scripts for testing of Claims in Development, Integration and production environment.
• Assisted with project planning, requirements development and completing ad hoc change management activities.
• DevelopSQLqueriesfor reporting and managing Oracle database
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.

Environment: Software Development Life Cycle, UAT Testing, Unified Modeling Language (UML), Joint Application Development (JAD), MS-Visio, Rational Rose.

Confidential, Lutherville, Maryland

Supply Chain Business Systems Analyst

Responsibilities:

• Document process information using visual diagrams (process models) and maintain the Organization's Process Map.
• Experienced in Customer OrderManagement, Procurement andSupplyChainExecution and Sales Modules.
• ISM Service Now Incident Management, Change Management, Problem Management, Configuration
• Assisted with Coupa System Rollout. Defined functional requirements for Coupa implementation by performing gap analysis and documented required capabilities for Coupa.
• Analysis of BI / analytic requirements across multiple business functions to help define the SaaS data strategy
• Provided support/guidance to external customers (Procurement, and Supply Chain& Vendors) on proper reconciliation process flows & systems research
• Abilityto work effectively in an agileenvironmentmanaging multipleprioritiesand tasks.
• Proposed SharePoint-based solutions to improve existing business challenges
• Translate business requirements to functional, non-functional and technical specifications.
• Assisted in completing an eight-month project that compared historical customer satisfaction data to current customer service metrics.
• Documented business and functional issues such as security roles and accesses required to contribute to the design of an identity and access management solution.
• Identified different actors along with their entitlements to implement user identity and access management.
• Assist with Identity and Access Management efforts i.e. setup new roles, manage memberships, add/remove users etc
• Developed RTM (Requirement Traceability Matrix) document, so there is track of business requirement in future phases of project (for example QAT and UAT).
• Responsible for developing a system for monitoring customer service issues that was integrated into the sales contact system.
• Spearheaded a movement to integrate customer service and sales databases to allow sales access to customer relationship issues.
• Contributed to the design and development of mobile software libraries, tools and applications
• Worked with Data Management team for smooth functioning of the stores and acted as single point of contact for POS/KIOSK/MobileApp/Digital related issues with the markets.
• Managing migration of data from one application to another application and Liaoning with creative services team to obtain images for the products for POS,KIOSKs andMobileapps.
• Collaborated with project stakeholders, technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow & functionality.
• Worked with Data modelers for creating new DataMart design for the centralized content management repository.
• Coordinating with testing team to validate the source - target databases after ETL conversion.
• Create source to target data mapping process flows for bulk orders batch processing.
• Prepare the necessary documentation and visuals to ensure clarity in data lineage and firm understanding of developed data solutions.
• Modified customOracleReports to in corporate new business requirements.
• Initiate, track and close service tickets relating toOracleApplications for the business.
• Creating MS-ACCESS views to perform UAT with the client the data conversion activities and created and updated Master Test Plan facilitated with teams and business to get sign-off.
• Created, updated and maintained conceptual and detailed test cases, test scripts, test steps and test sets based on business and system requirements and uploaded to Quality Center.
• Reviewed test cases in the Quality Center with business to assure complete test coverage for Integration and system testing.
• Developed T-SQLandPL/SQLqueries and stored procedures
• Worked withCRTrackingTool for keeping track of SRS related information at appropriate location and further providing it to the development teams;
• Created test data requirements and partnered with data teams to load required data in the Test, QA, and UAT environments for production fixes, regression, integration and system testing.
• Created and update test entrance and exit criteria checklists reviewed with business for various testing.

Environment: Agile, Software Development Life Cycle, UAT Testing, Unified Modeling Language (UML), Joint Application Development (JAD), MS-Access, T-SQL and PL/SQL, Oracle GL

Confidential, Richfield MN

Business Analyst-Scrum Master

Responsibilities:

• Focused primarily on training Teams to write good User Stories, prioritize work based on Business Value and handle Tasks at hand.
• Manage and incrementally improve the governance and operating model, following the SAFe framework, for analysis work.
• Identified Process changes required to accelerate Development and remove major impediments, as a Scrum Master for five separate Teams (30+ people).
• Experienced working on a project END-TO-END independentlyas a Master Data Management Business Analyst
• Provided contact center industry research involving contact center metrics, customer focused scores, and call evaluation metrics.
• Gathered requirements from Finance team and integrated Concur with Salesforce. Automated the process of expense reporting in Concur and reduced the efforts by almost 50%
• Gathered requirements from various sources through surveys, interviews and JAD sessions.
• Interacted with business heads to finalize the Business Requirements for the application.
• Developed a business solution by leveragingSAPSD HANA & Material Master Data configuration to support new e-commerceHybrisProject.
• Develop business solution for Customer Master Data configuration to support new e-commerceHybrisProject.
• Designed and developed Use Cases and many other UML models using Microsoft Visio.
• Liaison between Developers, DBAs, QAs and Clients for coordinate and maintain communication during Agile project usingVersionOne.
• Created SharePoint content management training materials for assigned sites; delivered training sessions for site content owners.
• Create business requirement documents and business processes into functional specifications for various desktop and mobile applications and website maintenance
• Experienced working withSAPHybrisomnichannel commerce solution to help target and engage with appropriate customers.
• Business Process Analysis - Worked directly with business partners to assess current processes, identify gaps,& determine opportunities for improvement and potential business process transformation inServiceNow
• Administered Joint Application Development (JAD) sessions and interviewed end-users to elicit business requirements; Categorized and documented these requirements in the form of user stories and epics.
• Identify options to resolve issues by utilizing functionality ofNetSuite.
• Configure and implement customized work flows within theNetSuiteapplication.
• Mentor team and organize training sessions for team to improve performance.
• Collaborated with the Product Owner to conduct story writing workshops; Participated in writing user stories, defining acceptance criteria and estimating the level of effort to complete each user story
• Played a major role in developing the Design Documents for the Developers.
• Able to effectively prioritize and execute in a high-pressure environment
• Strong experience in web-based application development, experience with Mobile platform-based apps
• Created requirement artifacts in the form of System Reference Documents, Process Models, Use Case Documents, User Stories, Functional and Non-Functional Requirement Documents.
• Created /Updated user story to support sprint in the agile project as per client requirement usingVersionOne.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram
• Designed the look-n-feel requirements of the application through wireframing using MS Visio, to illustrate the Workflows or Process flows of the application to the research team and portfolio managers.
• Analyzed, research and gathered client complaints and feedback usingVersionOneTool
• Utilized data mining in SQL for ongoing projects
• Prepared test cases for unit & integration testing. Trained the production support team & super users forSAPHybrisclient system.
• Written the Test Scripts and executed the UAT testing
• UtilizeUnix/Linuxto make changes and view data more in depth
• Updated and modified progress and resources allocation in MS project for the team.

Environment: Software Development Life Cycle, UAT Testing, Rational Unified Process(RUP), Share point, Unified Modeling Language (UML), Joint Application Development (JAD), SAFe, Version One, Unix/Linux.

Confidential, Milwaukee WI

Business Analyst

Responsibilities:

• DevelopingDataMapping,DataGovernance, Transformation and Cleansing rules for the MasterDataManagement (MDM) Architecture involving OLTP, ODS and OLAP.
• Project management ofERPimprovements to the accountingsystemsincluding Seibel, MS Excel, and Sharepoint.
• ProvidedERPsystemsupport to the following departments: Accounting, purchasing, production, distribution, billing, customer order entry and inquiry, and quality.
• Implemented end-to-end Enterprise Resource Planning-Business Intelligence (ERP-BI) system using IBM DataStage 11.7 for UCAN, LATAM, APAC and EMEA regions.
• UsedSalesForceAutomation (SFA) forSalesLead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by usingApttus.
• Designed, planed, execution and training ofApttusCPQ and planned stages for bringingApttusCPQ based software package to the Application System.
• Played a key role in theApttusContract Management System implementation. Documented business and technical requirements, developed contract templates in XAuthor.
• Responsible for implementing technical requirements which includesApttusproduct Customizations, SFDC customizations, Validation Rules, Workflow Rules, and Triggers, Visual Force, Data Loader, Deployment etc.
• UsedApttusX-Author which is the bridge between Salesforce and Desktop. UsedApttusX-Author to import contracts in Salesforce from Microsoft Word.
• Configured and implementedApttusCPQ & Contract management on salesforce.com to accelerate sales and contract processing.
• Analyze the policy likeISO 27001/27002 , NIST to articulate the requirements and draft the BRD. Worked extensively around the Key management in encryption, risk analysis of the security of vendor hosted application.
• Developed and conducted ST&E (Security Test and Evaluation) according to NIST SP A
• Assisted PM with project planning, estimating, budgeting, resource allocation, collaboration and time capture.
• Business Analyst for online projects spun up by funding from either Wealth Management or the Digital Channels Group
• Provided documentation such as requirements change management, Change Control Management, functional requirements, test plans and test cases.
• Worked on PTO (Permit to Operate) processes, used IT compendium andITDR.
• Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.
• Liaison to multiple lines of business including The Private Bank, Digital Channels Group and their product managers, project managers, code developers, quality assurance and contact center representatives
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped product owner to prioritize user stories based on business value
• Developed several prototypes to demonstrate the functionalities of newly build system to the business
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio
• Made the lists of impediments where team were facing from the Daily Scrum Meeting and notified PO in timely manner. Also helped the scrum team to solve any conflict resolution after the Daily Scrum Meeting
• Analyzed data from different systems such as mortgage data, various loan data, line of credit data from database extracts along with the customer data information and developed the mapping document for the ETL process
• Worked with and handled SSI (System to System Integration), UX, Developer and QA (onsite and offshore) team to validate the conceptual concept of stakeholders from every perspective
• Prepared deck to facilitate JAD sessions and provided meeting minutes immediately to share the objectives and next steps of the project to the key stakeholders
• Performed the Data analysis, Data mapping, and Schema conversion.
• Used Assure Tools to access, visualize and standardize the data from differentschemas.
• Created and updated action log in SharePoint immediately following the session for internal review to be aware of project status and any outstanding task of errors
• Analyzed queries and handled change request, risk as per requirements determining the needs
• Provided and tested scenarios in SIT, UAT for Test Cases to accelerate testing process for the system and delegated the analyzed defect to QA and developer teams
• Knowledge on basicUnix/Linuxcommands and experience on interacting withUnix/Linuxservers.
• Conducted UAT for Credit Line Increase project with thecross-functionalbusinessteamsto ensure the system was aligned with the vision of the businessteams.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving business environment

Environment: Scrum, Gap Analysis, UML, ServiceNow, HP ALM, HPQC, Google Analytics, Axure, MS Office Suite (Excel, Word, Power-point, Access), MS Project, SharePoint, MS Visio, JIRA, Unix/Linux.

Confidential, McLean, VA

Business Analyst

Responsibilities:

• Studied and assessed the client’s systems and business processes through out the Application life cycle management
• Strongly followed Agile methodology with three weeks sprint and executed various modules such that Reporting, Ordering, on boarding, Network products, Mobility products, Switched Ethernet products, Broadband, etc.,
• Responsible for eliciting, analyzing and translating business requirements for the development of business rules.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process' and revenue streams aimed towards problem solving.
• Initiated the process of functional and non-functional requirements documentation to ease of application development and maintenance.
• Conducted individual and group (JAD) sessions with business stakeholders and technical units
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document
• Documentation of functional specifications, requirements traceability matrix (RTM), requirements and business systems design (BSD).
• Led the identification, analysis, design and delivery phases ofWebSphereApplication Server(WAS) installations for various business platforms
• Developed project delivery schedule, managed projects and identified resources to successful completion
• Knowledge in testing SOA Architecture, Web Services, UDDI, Network protocols (VOIP, TCP/IP) and IVR system testing.
• Extensive knowledge of Telecommunications, Carrier networks, Change Management,ISO27000 Standards (27001,27002& 27005),ISO31000 Standards, NIST framework and NIST ERM framework
• Worked on Identity Management elements relating to Web accessibility- user login accounts, user security settings and system security settings.
• Analyzed all aspects of the order processing lifecycle, starting from initial order entry and welcome call to the first billing and designed the system in such a way that the complex orders could be easily identified and monitored
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Followed Agile (XP) Methodology for the release.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Created numerous custom Call Center reports and mentored all levels of call center management on use for staffing and production improvement.
• Played a key role in the planning, testing, and implementing system enhancements and conversions
• Document the RACI Matrix for application web accessibility for various application roles.
• Assisted Test Lead, Testers understanding business process and helped them for successful completion of Unit Testing, Integration Testing and Requirements Testing
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Communicated with upper management to help define requirements, designs, and develop prototypes
• With comprehensive, broad-based coverage, Wireless Telecommunications Systems and Networks will provide a deeper understanding of the fundamental operations of wireless technologies used by professionals and technicians involved in a technical support segment of this field.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams
• Streamlined clerical work processes and mapped to the automated system
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• DevelopedPL/SQLqueries and views
• Prepared rollout schedule and negotiated with clients/users and provided management with appropriate deliverables as and when needed.
• Assist with Data issues when needed (Bulk updates or moves, backups, migrations)
• TestedWebServices/SOAPandXMLusingSOAPUI andWebInject.
• Maintained all the documents in Single Point Access SharePoint link access in Enterprise Content Management (ECM) system

Environment: Rational Enterprise Suite (Rose, Requisite Pro, Clear Case, Clear Quest), Visual Basic, SQL, SQL Server, Oracle, C#.Net.IBMWebSphere

Confidential - Des Moines, IA

Business Analyst

Responsibilities:

• Performed extensive "Gap analysis" of theWealthManagementapplication to document existing business process flows and derive requirements for the proposed functionalities
• Assisted solution architects to develop technology solutions for the wealth management application and asset classes including Equities, Commodities and Fixed Income instruments.
• Gathered functional requirements, analyzed workflows and created narrative Use Cases to develop new process workflows for theWealthManagementapplication.
• Worked as Workday financial conversion lead for various financial conversion items such as Suppliers, Customers, Projects, Supplier Invoice, Customer Invoice, Fixed Assets, Cash Management and General Ledger etc.
• Working closely with Controller, Accounting Manager (GL and Consolidation) and various super users for Payables, Receivables, Fixed Assets, Cash Management and Employee Expense functional area and supporting them for their daily operations, reporting requirements and key initiatives in their respective functional area.
• Manage and oversight on the Vendor Performance Management Program for EMEA
• Manage, develop and monitor EMEA facilities processes and procedures.
• Created in Excel and delivered resource work effort reporting for IT directors to manage operational resources.
• Worked with Data analyst to develop long-term strategicDataGovernancegoals,DataQuality Assurance processes and MasterDataby mapping the physical and logicaldataelements and creating thedatalinage by domains.
• UnderstandingAEMsystem completely and explaining the system to the Business and Content Managers.
• Creating presentations and training team about different templates and components and processes to support page migrations and upgradations inAEM.
• Supported building a new IT reporting group providing process improvement, implemented new report design structure, identifying gaps in incident reporting and executing planned remediation.
• Work with Product Owners to author the content in the content management tool (AEM).
• Coordinating multiple sprints to write, develop, test and implement Data Quality rules
• Developed tests scripts based on the unique styles of Low cap value, high cap value etc and analyzing them.
• Created new projects leveraging new template schema.
• Performed the conversion of existing HP ALM Quality Centerschemasto a new templateschema leveraging the Assure Harmonizer and Total View Tools.
• Created Data mapping document of existing HP ALM Quality Centerschemas.
• Suggested measures and recommendations improve the current application performance.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Microsoft Business Intelligence Stack - SSRS, SSIS, SSAS.
• Excel Power Pivot. Data Warehouse Kimball Style design and development, Data Integration using SQL Server Integration Services, MDX Cube Development using SQL Server Analysis Services Technology.