SUMMARY

• Business Analyst and QA Consultant in Banking, Auto Finance & Title insurance domains.
• Deft in requirements gathering, Surveys/Questionnaire development, Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Requirements Traceability Matrix (RTM).
• Hands - on in Change management by conducting Impact Analysis & Change Control Board (CCB) process/ meetings.
• Proficient in creating screen mock-ups/ wire frames/ Prototypes, UI/ GUI using Microsoft Visio.
• Subject-Matter Expert in Sales, Services and Teller functionalities related to banking, extensive experience in Account opening functionality and Account Titling.
• Implemented FATCA policies and procedures Compliance in implementation projects.
• Communication with on-shore and offshore development team for requirement clarification, requirement changes, unit testing and functional testing of developed code.
• Interacting with on-site and offshore Quality Assurance (QA) teams for Black Box/ GUI/ Regression/ System/ Functional/ stress/ performance & integration testing.
• Conducting User Acceptance Test (UAT), Post Production Validation (PPV), Smoke testing and Adhoc Testing.
• Possess a clear understanding of the industry, technology trends with the distinction of instituting various practices to achieve business excellence and enhance operational efficiency.
• Involved in Market and Competition Research and Analysis.
• Actively involved in Project management activities, involving Scope definition, Requirements Gathering, Test estimations, Test Plan creation, monitoring, tracking, Report generation and delivery.
• Adeptness in handling the complete SDLC & STLC and flair for adopting and keeping abreast the latest IT trends/ technologies like Agile methodologies.
• Have good communication, analytical, team management and problem-solving skills. Experience of working with cross-cultural and multi-lingual teams.
• Experience in executing Functional Tests, GUI Tests and Regression Tests.
• Have hands on experience over 11+ years on FIS products-TouchPoint. ( Confidential Information Services Global).
• Onshore experience at USA and Bangkok locations for implementation projects.

TECHNICAL SKILLS

Languages: VB Script, C, SQL, JavaScript and XML

Technologies: Client/Server and Web technology

Operating Systems: UNIX, Windows 95/98/ NT/XP/WIN 7, MS-DOS.

Tools: Quality Center 10.0, QTP 10.0, JIRA, Selenium, Visio

Databases: MS-Access, MS-SQL Server

Packages: MS Office

Version Management: Visual Source Safe 6.0, Rational Clear Case 6.14, PVCS VM, Sub Version

Domain: Retail Banking, Auto Finance, Title Insurance

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Working as Xpress business analyst, analyzing the requirements and updating the Mapping documents.
• Attending the requirement gather meetings and discussions and tracking it until closure.
• Creating and testing the newly created services using SoapUI and reporting the issues.
• Creating the Functional Specifications Document (FSD) for the services.
• Assist dev and QA in unit testing, functional, regression testing and defect remediation.
• Tracking the Approved Change Requests (CR) and defects in JIRA tool and following up until closure.
• Troubleshooting the issues with QA, Dev and BA teams.
• Attend defect triage meetings to mitigate and give quick resolutions for the issues and track the issues to closure as per the SLA.

Confidential

BA & QA Lead - offshore

Responsibilities:

• Functioned as subject-matter expert on FIS TouchPoint product suite - TPSS and Teller.
• Worked as offshore coordinator for team of 18, which comprise of Profile, TPSS, Teller and automation QAs teams.
• Involved in planning / allocating and tracking work allocations to the teams.
• Planned the knowledge sharing session between BA’s and QA teams.
• Tracking the Approved Change Requests (CR) and defects in JIRA tool and following up until closure.
• Troubleshooting the issues with Dev and BA teams.
• Tracking the progress and sending the daily / weekly status to the stakeholders of the project.
• Client: Confidential Information Service (FIS)

Confidential

Business Analyst

Responsibilities:

• Involved in the requirement gathering of the Account Close and Gift card functionality.
• Prepared Functional Overview Document (FOD) which consists of Functional Requirement Document (FRD) and Business Requirement Document (BRD) for the Account close and Gift card functionality.
• Created screen mock-ups/ wire frames/ Prototypes, UI/ GUI using Microsoft Visio.
• Flow charts were prepared and documented in FOD for end-to-end flow understanding.
• Implemented FATCA policies and procedures Compliance in Account opening functionality.
• Ensure completeness of deliverable documentations with agreed project templates, format and contents.
• Ensure timely delivery of work products as per set milestones.
• Worked as a dual role of Business Analyst and QA for Account Opening functionality.
• Interacted and worked with the Bank Business team to understand the user perspective requirements and identified the Gaps of the functionalities.
• Conducting User Acceptance Test (UAT), Post Production Validation (PPV), Smoke testing and Adhoc Testing.

Confidential

Lead - QA

Responsibilities:

• Preparation of Project and Test Plan.
• Involved in Resource planning.
• Understanding the Test Environment and Project Requirement from Technical Design Document (TDD) Document.
• Reporting the ambiguity in Use case using action items.
• Preparation of Task Estimation, Test strategy and Test plan.
• Allocation of the task to onsite and offshore members through Team apps and Project Web Server.
• Developing the Sanity Testing Document, Test scenarios, and Test cases based on the Technical Design Document (TDD).
• Execution of test cases against a controlled QA environment and identifying the defects.
• Functional and Regression Testing, BAT and UAT.
• Posting and tracking the bugs.
• Involved in assisting the Team members, providing knowledge share and in providing support to the Onsite QA.
• Providing training to the co-workers.
• Conducted and coordinated the meeting with BA and Dev Team to discuss the updates.

Confidential

Lead Test Engineer

Responsibilities:

• Analyzing Application features, Requirements Gathering - documentation and creation of FODs
• Identifying the Test Scenarios.
• Preparing, Updating and Executing Test cases in Quality Center.
• Bug Tracking and Reporting using PVCS tracker/JIRA.
• Creating Automated Test Scripts
• Used Emulator Add-Ins to verify transactions at the Host Level
• Performed Functional, System and Regression testing.
• Participating in project meetings as necessary.
• Communicating with Client, Developers, and Business Analysts.

Confidential

Lead Consultant

Responsibilities:

• Analyzing Application/Requirements documentation/FODs
• Identifying the Test Scenarios.
• Preparing, Updating and Executing Test cases in Quality Center.
• Bug Tracking and Reporting using JIRA.
• Creating Automated Test Scripts
• Used Emulator Add-Ins to verify transactions at the Host Level
• Performed Functional, System and Regression testing.